Volvo XC90 Complaints

1,540 consumer complaints on file.

#10445269January 25, 2012
POWER TRAIN, ENGINE AND ENGINE COOLING
THERE APPEARS TO BE A PROBLEM WITH THE XC90 VOLVO TRANSMISSION IN ALL YEARS. THE MESSAGE ERROR CODE GIVEN IS "TRANSMISSION SERVICE REQUIRED". THE DEALERS CLAIMS IT JUST HAS TO UPDATE THE CAR SOFTWARE TO CORRECT THE PROBLEM. HOWEVER, IF YOU CHECK THE INTERNET FOR PROBLEMS REPORTED ON THIS SAME ISSUE, YOU WILL FIND IT IS NOT JUST AN ISOLATED PROBLEM WHICH NEED TO BE INVESTIGATED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10444391January 18, 2012
ENGINE AND ENGINE COOLING
WHILE LEAVING HOUSE TO GO AND PICK-UP SON FROM SCHOOL .DOWN THE STREET VEHICLE STARTED MAKING A GRINDING NOISE. I PULLED OVER AND HAD VEHICLE TOWED TO THE VOLVO DEALER TO BE REPAIRED. THINKING IT WOULD BE COVERED BY EXTENDED WARRANTY I WAS TOLD NO. THE PROBLEM WAS WITH THE COUNTERBALANCE SHAFT BEARING. EVEN THOUGH IT WAS A MANUFACTURES FLAW WITH THE DESIGN OF THEIR ENGINE REPAIRS RAN CLOSE TO $3500.00 . I WAS PLANNING TO PURCHASE ANOTHER VOLVO VEHICLE BUT MAYBE NOT . I THINK I'LL GO AMERICAN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10444427January 18, 2012
ELECTRICAL SYSTEM, ELECTRONIC STABILITY CONTROL (ESC)
I DROVE IN SEVERE DOWN POUR YESTERDAY AND EXPERIENCED AN YELLOW ERROR MESSAGE FOLLOWED BY AN ELECTRICAL SHORT AND ANTI SKID MESSAGE. I REDUCED MY SPEED TO 50 MPH ON THE INTERSTATE AND PROCEEDED HOME. AFTER STOPPING THE LIGHTS WOULD NOT TURN OFF AND I IMMEDIATELY TOOK IT IN FOR SERVICE WHERE THE TECHNICIAN ADVISED ME THAT THIS WAS A PROBLEM WITH WATER GETTING INTO THE ENGINE COMPARTMENT WIRING HARNESS AND CAUSING THE CENTRAL ELECTRONIC MODULE TO SHORT CIRUIT AND RUST. THIS REPAIR ALONE COSTS OVER $5000 DUE THEIR DEFECTIVE DESIGN AND IMPROPER SEALING OF IMPORTANT ELECTRICAL COMPONENTS. I AVOIDED ANY POSSIBLE ACCIDENTS BY DRIVING SLOWLY BUT DO NOT FEEL SAFE WERE I TO TRAVEL IN INCLEMENT WEATHER IN THE FUTURE. I DO BELIEVE THAT THE ELECTRICAL SYSTEM WOULD SHORT CIRCUIT LEAVING ME WITHOUT ESSENTIAL POWER AND POSSIBLY HURT OR STRANDED. I CAN SEE FROM YOUR DATABASE THAT AN INVESTIGATION WAS COMPLETED ON 11/22/2010 UNDER ID PE10025 CITING NO REAL SAFETY ISSUES. I DISAGREE AND WOULD ENCOURAGE YOU TO REVISIT THIS ISSUE IMMEDIATELY. VOLVO HAS CONCEDED TO REPLACE THE CEM ($753.52) UNIT BUT NOT THE ENGINE COMPARTMENT ($3034.71) THAT HOUSES IT, THEREFORE OWNERS LIKE MYSELF WILL CONTINUE TO EXPERIENCE THE SAME PROBLEM AND REAL DANGER FROM IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443420January 11, 2012
FUEL SYSTEM, GASOLINE
STRONG FUEL ODOR WITHIN CABIN AFTER FUEL FILLUP, THERE IS A RECALL ON FUEL PUMPS DUE TO FIRE RISK ON THIS EXACT MODEL, JUST NOT ON MY VEHICLE. SHOULD I WAIT FOR A FIRE BEFORE A RECALL IS ISSUED? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10442647January 6, 2012
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2005 VOLVO XC90. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE SUDDENLY STALLED WITHOUT ANY WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER WAITING A FEW MOMENTS. THE VEHICLE HAD NOT BEEN INSPECTED BY A DEALER AND WAS NOT REPAIRED. THE DEALER WAS LATER NOTIFIED, BUT THE CONTACT HAD YET TO RECEIVE A RESPONSE. THE FAILURE MILEAGE WAS APPROXIMATELY 75,000. UPDATED 02/15/12*BF UPDATED 02/27/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10442570January 5, 2012
ENGINE AND ENGINE COOLING
SLUDGE BUILD UP IN THE ENGINE EVEN AFTER SCHEDULED OIL CHANGES. WAS TOLD THE ENGINE/TURBO WOULD HAVE TO BE PLACED AFTER 100,000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10441365December 27, 2011
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2005 VOLVO XC90. THE CONTACT STATED THAT THE VEHICLE STALLED WHILE DRIVING AT VARIOUS SPEEDS. THE FIRST OCCURRENCE OCCURRED WHILE DRIVING APPROXIMATELY 55 MPH. THE CONTACT WAS ABLE TO SUCCESSFULLY RESTART THE VEHICLE AFTER THE FAILURES OCCURRED. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10441393December 27, 2011
ELECTRICAL SYSTEM
WHILE DRIVING AT HIGHWAY SPEEDS (TYPICALLY ON LONG TRIPS OF 4HRS OR MORE) I HEAR A LOUD THUMPING NOISE THAT IS VERY UNNERVING. IT FEELS LIKE THE PISTON HAS LEFT ITS BEARINGS AND IS RAMMING INTO THE CAR. THIS IS FOLLOWED BY A SHARP JERK THEN A MOMENTARY LOSS OF ENGINE POWER. AT THIS POINT THE DASHBOARD GOES BLANK, THE HEADLIGHTS FLICKER AND THE WINDSHIELD WIPERS TURN ON. THIS TURN OF EVENTS GETS SO SCARY THAT I PULL OFF THE ROAD AND WAIT FOR A FEW MINUTES. I AM THEN ABLE TO TURN THE CAR ON AND KEEP DRIVING. BUT ONCE THE ISSUE HAS OCCURRED IT KEEPS OCCURRING MORE AND MORE FREQUENTLY IF I KEEP DRIVING, ABOUT EVERY 10 TO 15 MINUTES. HOWEVER IF I LET THE CAR REST FOR A FEW HOURS OR OVERNIGHT I AM ABLE TO DRIVE THE CAR FINE. AS A TREND THIS PROBLEM IS WORSENING. WHEN I FIRST EXPERIENCED THIS PROBLEM IN THE SUMMER OF 2010 IT ONLY OCCURRED ONCE. I WAS ABLE TO RESUME MY LONG ROAD TRIP WITH NO OTHER INCIDENT. THE NEXT TIME IT OCCURRED WAS ON THE SAW MILL RIVER PARKWAY, A WINDING ROAD FROM NY CITY TO CT. IT OCCURRED AT NIGHT AND WAS FAR MORE SCARY THAN BEFORE. AGAIN I WAS ABLE TO RESUME MY TRIP BUT THIS TIME THE PROBLEM OCCURRED TWICE BEFORE I REACHED HOME. THE THIRD TIME IT HAPPENED WAS ON THE LAST LEG OF A LONG ROAD TRIP FROM CT TO FLORIDA. SAME SYMPTOMS BUT WITH MORE FREQUENCY. ON ALL THE OCCASIONS I WAS TRAVELING WITH MY FAMILY THAT INCLUDED TWO SMALL KIDS AND ON ONE OCCASION TWO ELDERLY PEOPLE TOO. NOT ONLY HAS THIS COST ME A LOT OF MONEY BY WAY OF EMERGENCY CAR RENTALS AND OVERNIGHT STAYS (ON THE 3RD FAILURE) BUT IT HAS ALSO PUT ME AND FAMILY AT RISK OF SERIOUS ACCIDENTS. I HAVE HAD MY CAR EXAMINED BY 3 DIFFERENT VOLVO DEALERSHIPS IN 3 DIFFERENT STATES AND NONE OF THEM COULD FIGURE OUT THE ROOT CAUSE. I NOTICE THAT MANY 2004/2005 VOLVO XC90S HAVE THE SAME PROBLEM AND AM SURPRISED THAT YOU HAVE NOT ISSUED A SAFETY RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10440309December 18, 2011
WHEELS
VEHICLE HAD GROWLING NOISE THAT WAS SYNCHRONOUS WITH VEHICLE SPEED. THE NOISE GOT PROGRESSIVELY WORSE AS THE SPEED INCREASED. ON NOVEMBER 25, 2011, LOCAL VOLVO DEALER DIAGNOSED NOISE AS RIGHT AND LEFT WHEEL BEARING FAILURES SINCE NOISE WAS EMANATING FROM THE LEFT AND RIGHT SIDE WHEEL HUBS. NOTE VEHICLE IS ABOUT 4.5 YEARS OLD, NEVER IN AN ACCIDENT WITH ONLY 21771 MILES ON THE OD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10439784December 13, 2011
ENGINE AND ENGINE COOLING
COUNTER BALANCE SHAFT FAILURE LEADING TO COMPLETE ENGINE FAILURE. DEFECTIVE DESIGN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10439676December 12, 2011
POWER TRAIN
I HAD THE TRANSMISSION SERVICE ENGINE LIGHT COME ON. I TOOK IT TO THE MECHANIC AND HE SAID THE COOLANT HAS LEAKED INTO TO THE TRANSMISSION CAUSING THE TRANSMISSION TO GIVE OUT. THEY SAID IT NEEDS REPLACED AT A COST OF 6000. THIS WOULD BE THE 3 RD TRANSMISSION IN THIS CAR ALONE. THEIR ARE MULTIPLE PEOPLE WITH THE SAME PROBLEM. THIS IS VOLVOX FAULT AND IT NEEDS REPLACED ON THEIR DIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10439136December 9, 2011
FUEL SYSTEM, GASOLINE
LAST SUMMER WE PURCHASE A 2004 VOLVO XC 90 AND AFTER REVIEW OF CARFAX NOTICE WE SAW A RECALL ON THE FUEL PUMP. WE TOOK IT IN FOR THE RECALL AND VOLVO OF NEW BERN, NC CHANGE OUT THE PART. I HAVE NOTICED A STRONG SMELL OF GAS AND THE VOLVO IS LEAKING OUT FUEL FROM WHERE THE FUEL TANK IS LOCATED UNDER THE PASSENGER SEAT ON THE DRIVER SIDE. WE HAVE NOTIFIED BOTH VOLVO HOME OFFICE ASWELL AS VOLVO OF NEW BERN WITH NO LUCK. WE WERE TOLD IT SHOULD NOT BE LEAKING. AND ON TOP OF THAT THE FRONT PASSENGER DOOR WHILE DRIVING JUST POP OPEN AND WE HAVE TO KEEP SLAMMING IT TO GET IT TO STAY CLOSED, AND WELL AS THE PASSENGER DOOR ON THE RIGHT SIDE WILL NOT OPEN FROM THE INSIDE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10439103December 8, 2011
ELECTRICAL SYSTEM, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
RADIO FAILS TO RELIABLY POWER UP AND AFTER OCCASIONALLY OPERATING, CEASES TO WORK AFTER A FEW MINUTES. RADIO INTERFACES WITH REAR COLLISION AVOIDANCE SYSTEM, WHICH IS NOW NONOPERATIONAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10438941December 7, 2011
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING, UNKNOWN OR OTHER
WHILE DRIVING ON THE HIGHWAY AT NIGHT, ALL ELECTRICAL INDICATORS ON DASHBOARD INCLUDING THE TURN SIGNALS STOP WORKING THEN THE VEHICLE STARTED SLOWING DOWN. AFTER STOPPING I WAS UNABLE TO OPEN GAS TANK AND TAILGATE WHERE THE BATTERY IS LOCATED. I TOOK THE VEHICLE TO THE VOLVO DEALER AND THEY WERE UNABLE TO DUPLICATE THE INCIDENT. NOW THIS HAS HAPPEN 7 MORE TIMES. I AM A SINGLE PARENT WITH MINOR CHILDREN IN MY VEHICLE. PLEASE ASSIST. SOMEONE INFORM ME THE PROBLEM MIGHT BE WITH THE CENTRAL ELECTRICAL MODULE. I PURCHASE THIS VEHICLE USED AND IT IS OUT OF WARRANTY. I HAVE SEEN LOTS OF COMPLAINTS ABOUT THIS VEHICLE WHY IS THERE NOT A RECALL ON THE CENTRAL ELECTRICAL MODULE? PLEASE DO SOMETHING BEFORE THERE ARE FATALITIES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10438789December 6, 2011
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
TL* THE CONTACT OWNS A 2005 VOLVO XC90. WHILE STOPPED AT A TRAFFIC STOP, THE VEHICLE BEGAN TO SHAKE BACK AND FORTH UNCONTROLLABLY. THE CONTACT APPLIED PRESSURE TO THE BRAKE PEDAL IN ORDER FOR THE VEHICLE TO STOP SHAKING. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING WHERE THE TECHNICIAN ADVISED THAT THE FOUR WHEEL DRIVE MOTOR WAS NOT ENGAGING AND WOULD HAVE TO BE REPLACED. THE FOUR WHEEL DRIVE WARNING LIGHT WAS NOT INDICATING THAT THERE WAS A FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 39,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10438548December 5, 2011
ENGINE AND ENGINE COOLING
THE BALANCER BEARING AND SHAFT ON THE 2005 VOLVO XC90 SUV IS DEFECTIVE IN THE FIRST 6000 VEHICLES MANUFACTURED FOR THAT MODEL YEAR. THE BALANCER SHAFT BEARING CAN GO BAD AT ANY TIME WITHOUT WARNING, CAUSING CATASTROPHIC ENGINE DAMAGE. IF THIS HAPPENS ON A HIGHWAY WHILE TRAVELING AT A HIGH RATE OF SPEED, THE RESULTS COULD BE DEADLY. VOLVO NORTH AMERICA IS AWARE OF THIS AND DOES NOTHING TO ADDRESS THIS SERIOUS, POTENTIALLY DEADLY SITUATION. WE HAVE BEEN WORKING TO GET VOLVO OF NORTH AMERICA TO RECOGNIZE THIS ISSUE AND THEY HAVE DOING NOTHING TO DATE EXCEPT POINT TO MAINTENANCE, WHICH HAS NO IMPACT ON THE PROBLEM. THERE IS NO MAINTENANCE PROCEDURE TO INSURE THIS DOES NOT HAPPEN AND VOLVO WILL NOT PAY FOR DAMAGES. THE REMEDY IN MOST CASES IS AN ENGINE REPLACEMENT WHICH COSTS ABOUT $15,000 , AND AS MENTIONED, VOLVO WILL NOT PAY FOR IT. VOLVO MUST BE FORCED TO RECALL THESE VEHICLES AND FIX THE PROBLEM AND COMPENSATE OWNERS WHO HAVE BEEN IMPACTED. THESE VEHICLES MUST BE RECALLED AND THE PROBLEM MUST BE FIXED BEFORE COUNTLESS LIVES ARE PUT AT RISK BY THIS TICKING TIME BOMB THAT WILL GO OFF. AT 70 MILES AN HOUR , A FAILED ENGINE COULD LEAD TO DEATH. THERE ARE 6000 VOLVO XC90'S WITH THIS PROBLEM. *TR THE DEALER DIAGNOSED THE PROBLEM AS A COMPLETE ENGINE FAILURE DUE TO THE BALANCER BECOMING DAMAGED AND CAUSING CATASTROPHIC ENGINE FAILURE. THE CONSUMER WAS INFORMED IT WOULD COST $ 14,700 TO REPLACE THE ENGINE. UPDATED IVOQ 03/09/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10438159December 2, 2011
POWER TRAIN
TRANSMISSION FAILED WITH NO WARNING. FLUID IS IN GREAT SHAPE, BAD TRANSMISSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10437904November 30, 2011
ELECTRICAL SYSTEM:IGNITION, ELECTRICAL SYSTEM:IGNITION:SWITCH
I PURCHASED MY 04' XC 90 SIX MONTHS AGO FROM A PRIVATE PARTY (ORIGINAL OWNER) WHO KEPT THE CAR IN IMMACULATE CONDITION. THE REASON I PURCHASED A VOLVO WAS THAT I WANTED A DEPENDABLE AND SAFE CAR FOR MYSELF AND MY YOUNG CHILDREN. RECENTLY, I WAS LEFT STRANDED WITH MY CHILDREN AND NO CELL SERVICE BECAUSE MY KEY WOULD NOT TURN PAST POSITION ONE TO TURN ON THE CAR. THERE WERE NO SIGNS THAT THE CAR HAD ANYTHING WRONG WITH IT PRIOR TO THIS HAPPENING. AFTER FINDING OUR WAY TO A TELEPHONE AND HAVING THE CAR TOWED TO A MECHANIC I WAS TOLD THAT IT NEEDED A NEW IGNITION SWITCH. I DID SOME RESEARCH TO FIND THAT THIS IS A VERY COMMON PROBLEM WITH VOLVOS. I READ STORIES ON MULTIPLE FORUMS THAT WERE VERY SIMILAR TO MINE. MY CHILDREN AND I WERE PUT INTO A POTENTIALLY LIFE THREATENING SITUATION THAT EASILY COULD HAVE BEEN AVOIDED HAD THERE BEEN A RECALL ON THE IGNITION SWITCH. THIS PART IS OBVIOUSLY FAULTY ON MULTIPLE VOLVO MODELS AND IT SEEMS LIKE IT SHOULD BE SOMETHING THAT THEY SHOULD FIX. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10436294November 18, 2011
CHILD SEAT, CHILD SEAT:LATCH CONNECTOR/CLIP
I JUST BOUGHT A SUNSHINE KIDS JUVENILE PRODUCTS RADIAN XTSL CONVERTIBLE CAR SEAT. I HAD IT INSTALLED REAR-FACING BY A CHILD PASSENGER SAFETY TECHNICIAN USING THE SUPERLATCH OPTION. THE TIGHTENING MECHANISM FOR THE SUPERLATCH STRAP WAS BUMPED BY MY HAND WHEN I WAS SITTING IN THE SEAT NEXT TO THE CAR SEAT. THE SUPERLATCH STRAP BECAME LOOSE AND THE INSTALL WAS NO LONGER SAFE. (RELATED VEHICLE INFORMATION: MODEL YEAR=2004, MAKE=XC90, MODEL=VOLVO). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10435202November 10, 2011
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2004 VOLVO XC90. THE CONTACT STATED WHILE DRIVING 50 MPH THE VEHICLE LOSES ALL ELECTRICAL COMPONENTS. THE CONTACT TOOK THE VEHICLE TO A DEALER AND THE DEALER PERFORMED A SOFTWARE UPGRADE AS WELL AS AN UPGRADE TO THE CENTRAL ELECTRONIC MODULE. NONE OF THE UPGRADES REMEDIED THE ISSUE WITH ELECTRICAL COMPONENTS. THE DEALER STATED THAT THE VEHICLE MAY NEED A NEW WIRING HARNESS INSTALLED. THE FAILURE MILEAGE WAS 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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