Volvo XC60 Complaints (2012)

46 consumer complaints on file.

#11422492June 27, 2021
STRUCTURE:BODY
My left front door failed to open using the outside handle. I have tried unsuccessfully to fix the problem by removing the inside door panel, the door window, and the surrounding hardware and electrical components. I contend that this is a safety hazard because a)a rescuer would fail to get the driver out of the vehicle in case of an accident and b)the door could open while driving because the latch contains a defective part. Other Volvo models have been recalled because of this problem, but my Vin number is currently not included in the recall. I contend that it should be recalled for my vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419429June 2, 2021
VISIBILITY/WIPER
Windshield seal failed causing water to leak into car
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385006December 26, 2020
VISIBILITY/WIPER
SEVERE INTERIOR WATER LEAK FROM TOP OF WINDSHIELD WHENEVER IT RAINS, DURING A CARWASH, ETC. - CREATING VISIBILITY PROBLEMS FOR THE DRIVER & A RESULTING SAFETY HAZARD SINCE THE WINDSHIELD IS NOT SUITABLY SEALED. THE VEHICLE HAS BEEN GARAGE PARKED, NEVER BEEN IN ANY TYPE OF COLLISION, AND NEVER BEEN DAMAGED IN ANY WAY. WINDSHIELD LEAKAGE IS A COMMON ISSUE WITH VOLVOS, EVEN THOUGH THE MANUFACTURER AND LOCAL DEALERSHIPS CONTINUE TO DENY THERE IS A PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11382961December 10, 2020
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
THE FUEL GAUGE SHOWS NO FUEL EVEN WHEN FULL OR AT TIMES SHOWS ABOUT 1/3 FULL EVEN WHEN FULL. AND DOES NOT DECREASE - ALLOWING FOR POSSIBLE RUNNING OUT OF GAS- CAUSING A ROAD HAZARD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377533December 2, 2020
VISIBILITY/WIPER
WINDSHIELD SEALING PROBLEM. WATER IS LEAKING THRU TOP OF THE WINDSHIELD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364950October 19, 2020
ELECTRICAL SYSTEM:SOFTWARE
2012 VOLVO XC60. CONSUMER WRITES IN REGARDS TO SOFTWARE PATCH. *LD THE CONSUMER STATED THE XM RADIO DRAINED THE VEHICLE'S BATTERY. THE COSUMER REQUESTED TO HAVE THE SOFTWARED UPDATE PERFORMED FOR FREE. THE DEALER DECLINED. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340576July 21, 2020
VISIBILITY/WIPER
THE VEHICLE'S WINDSHIELD HAS BEEN LEAKING WATER THROUGH THE TOP OF THE DASHBOARD. WHEN IT RAINS, THE WINDSHIELD LEAKS ALL OVER. I HAVE BEEN FOLLOWING FORUMS AND IT IS A COMMON PROBLEM IN THIS PARTICULAR MODEL OF VOLVO BUT HAS NOT BEEN A RECALL. IF THIS CONTINUES I'M AFRAID SOMEONE DRIVING COULD LOOSE VISIBILITY IF ITS RAINING. EVEN THROUGH THE CARWASH THIS VOLVO MODELS LEAK WATER. SOMETHING NEEDS TO BE DONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299621January 15, 2020
VISIBILITY/WIPER
I BOUGHT MY XC60 IN 2012 FROM GERALD JONES VOLVO IN EVANS, GA. APPROXIMATELY IN 2017 MY WIFE NOTICE WATER COMING INSIDE THE CAR FROM THE WINDSHIELD ON THE DRIVER'S SIDE. AT THAT TIME, I HAD THE DEALERSHIP LOOK AT THE WINDSHIELD AND SUNROOF. THEY FOUND NOTHING WRONG. THE WATER CONTINUED TO LEAK IN THE CAR, BUT IN JULY 2017, THE NAVY TRANSFERRED ME TO JAPAN AND THE CAR WAS STORED IN A MILITARY APPROVED FACILITY. I WAS NOT ABLE TO GET THE WINDSHIELD REPAIRED PRIOR TO LEAVING OVERSEAS. WHEN WE RETURNED IN JULY 2019, WE WERE REMINDED OF THE LEAK WHEN WE TOOK THE CAR THROUGH A CARWASH. FINALLY, ON 10 JAN 2020 AFTER I MADE THE CLAIM WITH MY INSURANCE COMPANY, I TOOK IT TO SAFELITE IN FALLSCHURCH, VA. THE TECHNICIANS CHECKED THE WINDSHIELD AND THEY COMMENTED THAT THEY HAVE SEEN A LOT OF VOLVO'S WITH FACTORY INSTALL ISSUES WITH WINDSHIELDS. I CHECKED YOUR WEBSITE FOR RECALLS AND THERE WERE NONE. WHEN THE TECHNICIANS REMOVED IT THEY FOUND THAT THE SEAL WAS NEVER BONDED TO THE WINDSHIELD AT THE VERY TOP OF THE WINDSHIELD AND THE WINDSHIELD WAS LOOSE ALL ALONG THE ROOFLINE. I'VE ATTACHED PICTURES. I BELIEVE THIS IS A MAJOR SAFETY PROBLEM. I SEARCHED THE INTERNET FOR OTHERS THAT HAD SIMILAR COMPLAINTS AND FOUND A LOT OF PEOPLE WITH THIS SAME YEAR, MAKE, AND MODEL HAVE COMPLAINED. THIS SHOULD BE A MANDATORY SAFETY RECALL. THERE APPEARS TO BE A SERIOUS PROBLEM WITH THESE VEHICLES AND COULD CAUSE SERIOUS INJURIES IN A COLLISION, IF NOT DEATH. THIS DEFECT IS CONSISTENT WHETHER WE ARE IN MOTION OR SITTING STILL. IT LEAKS ALL THE TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289227December 16, 2019
ELECTRONIC STABILITY CONTROL (ESC), STEERING, UNKNOWN OR OTHER
OVER A PERIOD OF THE LAST 45 DAYS ON TWO SEPARATE OCCASIONS,IN RAIN, AT HIGHWAY SPEED OF 55MPH+, THE OVERALL PERFORMANCE OF THE DRIVER INPUTS FAILED TO FUNCTION. WHEN DRIVING, TURNING THE WHEEL TO LEFT/RIGHT TO CHANGE LANES OR PULL TO THE SLOW LANE; MADE THE CAR FEEL AS IT WANTED TO SPIN OUT UNCONTROLLABLY.TO MOVE THE STEERING WHEEL LEFT, THE CAR WANTED TO GO RIGHT. WHEN GOING STRAIGHT THERE WAS A WOBBLY UNSTABLE FEELING, AND WAS NOTICEABLE TO PASSENGERS IN THE CAR. THE ISSUE DID NOT OCCUR AT LOWER SPEEDS AND CAR PERFORM NORMALLY. THE SENSATION WAS SIMILAR TO THE INPUT ON A BOAT. THE ONLY CORRECTION WHICH WORKED WAS TO SLOW DOWN TO 40-45 AND TAKE SIDE ROADS. AT LOWER SPEEDS BRAKE TESTING AND OTHER MANEUVERS WERE PERFORMED WITHOUT ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289305December 16, 2019
UNKNOWN OR OTHER
DURING RAIN, THE DRIVER'S SIDE OF THE WINDSHIELD LEAKS. WITH RESEARCH OF THE ISSUE, MANY PEOPLE HAVE COMPLAINED. THE PROBLEM IS PRESENT DUE TO A PRIMER ON THE GLASS THAT IS FAILING. THIS BLACK PRIMER IS APPLIED IN A THIN LAYER TO THE WINDSHIELD. THE ADHESIVE BEING USED BY VOLVO, REQUIRES THIS PRIMER PROMOTE A PROPER BOND BETWEEN THE GLASS AND THE ADHESIVE (POLYURETHANE). HOWEVER, THIS PRIMER IS SEPARATING FROM THE GLASS. THE BIGGEST CONCERN VOLVO OWNERS SHOULD BE AWARE OF IS NOT THE POTENTIAL OF A WATER LEAK. THE WINDSHIELD IS A STRUCTURAL COMPONENT OF THE VEHICLE. IF THE WINDSHIELD IS NOT BONDED TO THE VEHICLE PROPERLY IT WILL COMPROMISE THE SAFETY OF THE OCCUPANTS IN THE EVENT OF AN ACCIDENT. THE WINDSHIELD SUPPORTS THE AIRBAGS UPON DEPLOYMENT, CRUMPLE ZONE FUNCTION DURING A COLLISION, AND THE ROOF IN THE EVENT OF A ROLLOVER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258335September 26, 2019
VISIBILITY/WIPER
I HAVE A 2012 VOLVO XC60 WITH AN ADHESIVE FAILURE AT THE TOP OF THE WINDSHIELD THAT IS APPARENTLY CAUSED BY A MANUFACTURING DEFECT THAT VOLVO HAS YET TO TAKE RESPONSIBILITY FOR REPAIRING AT THEIR DEALERSHIPS. THIS IS A SAFETY HAZARD. ACCORDING TO VOLVO: "THE WINDSHIELD IS ONE OF THE MOST IMPORTANT PARTS OF THE CAR. NOT ONLY DOES IT ENSURE AN UNDISTORTED VIEW ' IT ALSO IS A CRITICAL STRUCTURAL COMPONENT OF THE VEHICLE. THAT MEANS THE INSTALLATION PROCESS FOR WINDSHIELD REPLACEMENT HAS TO BE EXACT AND PERFORMED USING ONLY VOLVO GENUINE GLASS IN ORDER TO RETAIN THE ORIGINAL PROPERTIES. THE WINDSHIELD IS IMPORTANT TO THE STRUCTURAL INTEGRITY OF THE VEHICLE AND ALSO INTERACTS WITH MANY VOLVO SAFETY SYSTEMS. THE ONLY WAY TO PRESERVE PERFORMANCE AND GUARANTEE SAFETY IS TO INSTALL VOLVO GENUINE WINDSHIELDS. USING VOLVO-SPECIFIED ADHESIVES WILL BOND THE WINDSHIELD TO THE SAME STRENGTH AS WHEN ASSEMBLED IN THE FACTORY. IT'S IMPORTANT THE BOND HAS THE RIGHT STRENGTH FOR THE FUNCTION OF THE PASSENGER AIRBAG WHICH IS DESIGNED TO USE THE WINDSHIELD AS A SUPPORT WHEN DEPLOYED." HTTPS://WWW.VOLVOTECHINFO.COM/SITECONTENT/CERTIFIEDCOLLISION/FACTSHEETVOLVOGENUINEWINDSHIELD011419-FINAL.PDF I HAVE BEEN REFERRED TO AN AUTO GLASS SHOP BY THE VOLVO DEALERSHIP FOR REPAIR AND WAS TOLD BY THAT SHOP THAT THERE IS NO AFTER MARKET PART SO THE PART FROM VOLVO IS OVER $700.00 AND THAT I WOULD NEED TO BE PREPARED TO PAY FOR THAT PART SHOULD THE GLASS SHATTER UPON REMOVAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203168April 23, 2019
VISIBILITY
TL* THE CONTACT OWNS A 2012 VOLVO XC60. WHILE OPERATING THE VEHICLE IN THE RAIN, WATER LEAKED FROM THE DRIVER'S SIDE WINDSHIELD AND MADE CONTACT WITH THE DRIVER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 98,000. THE VIN WAS INVALID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11189823March 18, 2019
ELECTRICAL SYSTEM, VISIBILITY/WIPER
WATER DRIPS FROM TOP OF WINDSHIELD INTO CAR AS FAST AS IT COMES DOWN. DRAINS INTO LIGHTS FIXTURES AS WELL AS GEARS AND WHEEL. FOGGED UP GLASS ON HIGHWAY CAUSING SERIOUS SAFETY CONCERN. IN WINTER CAUSED GEARS TO FREEZE IN PARK. WATER POOLED IN BOTTOM OF CAR AND IN LIGHT FIXTURES. WATER IN SUNROOF CONTROL - CAUSED MALFUNCTION. WHEN GOING FROM STOP TO START WATER RAINS DOWN IN EYESIGHT CAUSE ANOTHER MAJOR SAFETY CONCERN. DEALER SAID WINDSHIELD WAS LOOSE. SERVICE SAID THEY HAD NOT SEEN THIS PROBLEM. SALES SAID THIS MODEL HAS THIS PROBLEM ALL THE TIME. INTERESTING CONFLICT... VOLVO FORUMS HAVE THIS ISSUE WELL DOCUMENTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11185788March 11, 2019
VISIBILITY/WIPER
THE FRONT WINDSCREEN / WINDSHIELD BONDING HAD FAILED WITHIN THE FIRST COUPLE OF YEARS OF OWNERSHIP OF THE VEHICLE. THIS WAS NOT KNOWN AT THE TIME, MISDIAGNOSED BY THE MANUFACTURER, AND ONLY RECENTLY IDENTIFIED BY A 3RD PARTY. THIS IS APPARENTLY A COMMON ISSUE ENCOUNTERED AND HAS LED TO, ACCORDING TO THE LOCAL 3RD PARTY GARAGE, AT LEAST ONE INSTANCE OF A WINDSHIELD BECOMING DETACHED DURING DRIVING. IN OUR CASE THE BOND HAS PROGRESSIVELY FAILED ACROSS THE TOP OF THE WINDSHIELD WITH THE SYMPTOM BEING AN INTERMITTENT WATER LEAK. ONE CONCERN IS THE WINDSCREEN DETACHING DURING MOTION, BUT MY MORE SERIOUS CONCERN IT THE POSSIBILITY OF THE WINDSCREEN AFFECTING FUNCTION OF THE PASSENGER FRONT AIRBAG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165829January 4, 2019
STRUCTURE:BODY
MY WINDSHIELD STARTED LEAKING ON THE DRIVER SIDE DURING A HEAVY RAIN STORM. WATER WAS DRIPPING IN STREAMS AND IMPEDED VISIBILITY. I HAD IT EVALUATED AND THERE IS A BREAK IN THE FACTORY SEAL. THE WINDSHIELD IS ORIGINAL EQUIPMENT. THE VEHICLE HAS NOT BEEN IN ANY ACCIDENTS OR HAD ANY INJURIES. I SEE THAT THIS HAS BEEN A PROBLEM WITH OTHER VOLVOS AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140064October 12, 2018
WHEELS
MY ISSUE IS RELATED TO THE CONSTANT CORROSION PROBLEMS ON TPS THAT LEAD TO MULTIPLE REPLACEMENTS ON MY VEHICLE. IT WAS DISCOVERED DURING SEMI ANNUAL CHANGEOVER OF WINTER AND SUMMER TIRES, WHERE ONE OF THE WHEELS AND TIRES DEFLATED DUE TO CORROSION OF THE TPS. COSTLY PART THAT IS LIKELY DEFECTIVE IN DESIGN AND IF FAILED ON ROADWAY COULD HAVE RESULTED IN A FLAT TIRE AND VEHICLE ROADWAY INCIDENT. THIS IS A REPEATED PROBLEM...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073863February 20, 2018
VISIBILITY/WIPER
WATER LEAKING INTO INTERIOR FROM WINDSHIELD. I'VE TAKEN IT TO THE VOLVO DEALERSHIP AND THEY WON'T FIX IT DUE TO BEING OUT OF WARRANTY. SAFELITE WANTS $350-$800 TO RESEAL OR REPLACE THE WINDSHIELD. THE LEAK IS MAKING IT DANGEROUS TO DRIVE IN WET WEATHER AS IT DRIPS ONTO THE STEERING WHEEL AND ONTO THE DRIVER. THE LEAK OCCURS DURING ANY RAINY CONDITION WHILE STATIONARY OR IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11032565October 9, 2017
VISIBILITY/WIPER
ADHESIVE FAILURE TO THE WINSHIELD GLASS SURFACE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10917586October 20, 2016
WHEELS
THE AXLES ARE ALREADY NEEDING TO BE REPLACED ON THE FRONT WHEELS. THERE IS ONLY 68,000 MILES ON THEM. THE AUTO SHOP SAYS IT'S TOO EARLY FOR THAT TO BE HAPPENING. NOT TO MENTION THERE IS A WHOPPING PRICE TAG FOR THE PARTS!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10818456January 6, 2016
AIR BAGS, STRUCTURE:BODY, UNKNOWN OR OTHER
I WAS IN AN ACCIDENT DRIVING ON A HIGHWAY DRIVING MY VOLVO XC60. I WAS TRAVELING AT APPROX 100KM/H AND RAN INTO THE BACK OF A SEMI THAT WAS TRAVELING AT AN APPROX SPEED OF 80KM/H. THE IMPACT WAS IN THE RIGHT FRONT (PASSENGER) SIDE OF MY XC-60 AND THE LEFT REAR OF THE SEMI. THE AIRBAGS FAILED TO DEPLOY ANYWHERE ON THE VOLVO. THANKFULLY, NOBODY WAS SERIOUSLY HURT AS ALL WERE WEARING SEATBELTS. BASED ON THE SEVERITY AND SPEED OF THE IMPACT, I AM VERY SUPRISED AND CONCERNED THE AIRBAG SYSTEM DIDN'T FUNCTION.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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