Volvo EX90 Complaints (2025)

67 consumer complaints on file.

#11731480April 15, 2026
ELECTRICAL SYSTEM
The contact owns a 2025 Volvo EX90. The contact stated that while the vehicle was parked, an over-the-air software update was attempted but failed. The vehicle locked during the update process and remained inoperable for approximately one hour after the update was completed. On a separate occasion, the vehicle failed to shift into gear while driving on the interstate. The message that the vehicle was not in gear was displayed. The download process took an extended period and after the update was completed the vehicle operated as intended. Additionally, the infotainment system turned black and was inoperable, while the instrument panel was dark, and caused the turn signal indicator and speedometer to become inoperable. The instrument panel was flashing. The vehicle was taken to the dealer where it was determined that the battery was in low power mode. The vehicle was not repaired but was manually updated by the dealer, bypassing the over-the-air process. The manufacturer was notified of the issue. The approximate failure mileage was 1,115.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11727840March 29, 2026
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
On November 28, 2025, my 2025 Volvo EX90 displayed a headlight warning message on the dashboard and the headlights failed to function properly while parked and after starting the engine. The defect temporarily resolved but recurred on December 5, 2025. A headlight defect that is not immediately apparent to the driver poses a serious safety risk before or during nighttime driving. The symptoms are consistent with NHTSA Safety Recall No. 25V-071 (Volvo internal reference R10298), which covers 2025 EX90 vehicles and involves unexpected headlight malfunction. I request that NHTSA investigate whether my vehicle's defect is related to Recall No. 25V-071 and whether the recall remedy has been properly implemented. If unrelated to Recall No. 25V-071, I request that NHTSA investigate this as a separate unreported safety defect. Other 2025 EX90 owners may be experiencing the same issue without reporting it. Volvo has contacted me directly on multiple occasions to schedule a central computer replacement on my vehicle. I understand this replacement is being offered to all 2025 EX90 owners. I request that NHTSA investigate whether this widespread hardware replacement is related to the safety defect I experienced and whether it should have been conducted as a formal safety recall. When brought in for repair on December 13, 2025, the service department advised parts were on indefinite backorder with no estimated delivery date. The vehicle remained at the service center for 47 days while Volvo was unable to supply the necessary parts. I request that NHTSA evaluate whether this represents an adequate response to a safety-critical defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11725544March 19, 2026
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
While driving the car the car will suddenly stop working, it will be unable to accelerate. When this happens a multitude of alerts display on the screen. The car is very dangerous to drive and I’m concerned someone may die if this car is not recalled for safety.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11724715March 16, 2026
ELECTRICAL SYSTEM
The contact owns a 2025 Volvo EX90. The contact stated that while using the house charger, the breaker tripped. The check connection message was displayed. The vehicle failed to charge at the residence. The vehicle was later taken to the local dealer, who was unable to charge the vehicle. The contact eventually used a standalone charging system to charge the vehicle. The vehicle was taken to another local dealer, Subaru of Melbourne Service Center (4340 W New Haven Ave, Melbourne, FL 32904); where it was diagnosed and determined that an unknown part needed to be replaced; however, the part was on backorder. The vehicle was repaired, but the failure recurred. The manufacturer was contacted, and a case was opened. The failure mileage was approximately 80.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11723637March 11, 2026
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
My car will not charge at my home power charger or any L1 or L2 AC based power system. It will only charge at higher price fast DC chargers which are limited and not at my house. This is apparently a commonly known flaw with this vehicle that has not been addressed and I am now waiting more than 20 days for a replacement part to be ready.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11723450March 10, 2026
ELECTRICAL SYSTEM
Was given a 'critical brake fault' warning on the dashboard. Car defaulted into neutral and I was not able to put it park, drive, reverse or even turn off the car (had to keep my foot on the brake until someone could help me push it onto a flat surface). Could not open the car doors from the outside, no resets would work, had to be towed to dealership. Car was left "running" at the dealership for over 24 hours.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11719658February 21, 2026
ELECTRICAL SYSTEM
Unable to charge the car, interrupted charging
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11716524February 8, 2026
UNKNOWN OR OTHER, LANE DEPARTURE: BLIND SPOT DETECTION
My Volvo EX90 has recurring software reliability problems affecting safety-related detection systems and hands-free operation features. These failures involve inconsistent or incorrect detection of vehicles and pedestrians and unpredictable loss of hands-free phone functionality. These issues create increased distraction and reduce confidence in driver-assistance safety features.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11716356February 6, 2026
SEATS
Our 2025 Volvo EX90 was delivered with the seat track covers missing for the second row captain's chairs. It took a few weeks for the dealer to order them and install them. Looking at other active listings it appears most of the 6-seat Volvo EX90s being offered for sale is missing the seat track covers. I believe this is a saftey issue as without the cover the seat tracks and wiring is exposed and likely increases the risk of injury to 2nd row passengers (feet getting caught in seat tracks or debris getting into seat tracks preventing them from working properly, etc). I have reported this to my local Volvo dealership and Volvo Customer Support. I believe they should issue a recall to ensure the seat track covers are installed before delivery and that all already-sold EX90 missing the seat track covers gets them installed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11716170February 6, 2026
UNKNOWN OR OTHER
The onboard charger (GHCA) has now failed to charge on any Level 2 (the most common kind) charger. The first time it failed was on December 15, 2025 and was replaced under warranty and released back to me on December 31, 2025. Then on February 4, 2026, it failed to charge on a Level 2 charger and was confirmed to have a second onboard charger failure. (Both failures confirmed by Volvo technicians.) Not being able to charge presents safety issues of being stranded and leaving the car completely in-operational. In addition to the GHCA failure, the dash that sits on top of the steering wheel has gone black/dark twice in the last 2 weeks. while driving, with no known reason. That dash houses the speedometer, the battery percentage indicator, my gear shifting indicators as well as other ancillary items such as a map and speed limit signs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11715857February 5, 2026
ELECTRICAL SYSTEM
GHCA Failure that resulted in inability to charge the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11715733February 5, 2026
FUEL/PROPULSION SYSTEM
The GHCA failed while AC charging at home, and the vehicle made loud banging noises. AC charging is no longer possible, and a replacement part is still backordered with no ETA over three months later. A corporate case has been filed with Volvo and they are effectively unresponsive, only emailing me once a few weeks after the case was created, saying that they would promptly reply to any of my responses, but have not replied for almost a month after my immediate response.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11715705February 4, 2026
EXTERIOR LIGHTING
The instrument panel displays symbol for exterior lights malfunction and the vehicle status screen reports “1 serious issue detected – Headlight fault – Book a service”. The high and low beams appear to function normally on both sides of the car. The daytime running lights (white) around the headlight are only illuminated on the drivers side; the passenger side running lights are not working. This issue is intermittent. It first occurred within one day of ownership and has recurred about once per week since then. Service department stated in mid-December that this is a software issue that will be fixed in a future update, but there hasn’t been one and the issue still presents. Car software is currently version 1.4.15, and I believe has been since delivery.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11715700February 4, 2026
ELECTRICAL SYSTEM
While Level 2 charging at home from a NEMA 14-50 receptacle using the Volvo-supplied cable/adapter, charging stopped unexpectedly accompanied by a loud thunk. The central computer restarted and presented a profile setup routine as if the car was new. Stored settings were not retained. Repeated attempts to re-initiate charging resulted in ‘Charging fault’ notifications on the instrument panel and a solid red light on the charging port indicator. The car can no longer charge with AC power, but still charges with Level 3 DC equipment. Also, the car software doesn’t seem to recognize that there is a problem with the vehicle. It shows the status as ‘everything is OK’.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11715687February 4, 2026
ELECTRICAL SYSTEM, LANE DEPARTURE: ASSIST, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The onboard charger (ghca) failed, destroying my evse and tripping the circut breaker in my electrical panel. It took 3.5 weeks for the replacement part to come in and be installed. On another occasion, the pilot assist adas presented an error and was unavailable until the computer was rebooted.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11715649February 4, 2026
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
AC charging failed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11715615February 4, 2026
ELECTRICAL SYSTEM
The Grid to High Voltage Converter A (GHCA) is a critical, often failing, component in 2025+ Volvo EX90 and Polestar 3 electric vehicles that converts AC grid power to high-voltage DC for the battery has failed 5 times in my car with no fix from Volvo in the foreseeable future. There are some reports on reddit/ex90 and other owner forums that these failures can cause unsafe voltages and have blown up home chargers. It seems like it is getting to the point where they need to be forced to issue a recall for this part and compensate owners.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11715573February 4, 2026
VEHICLE SPEED CONTROL, SUSPENSION, ELECTRICAL SYSTEM
Ongoing Software Issues From shortly after delivery through now, the vehicle experiences frequent and recurring warning messages and system failures, including but not limited to: Suspension system warnings Driver assistance and self-driving feature failures One-pedal driving malfunctions Parking camera and sensor errors Other system warnings that appear to be software-related While the vehicle was often still technically drivable, these issues regularly caused the car to operate at reduced functionality, with key safety and convenience features disabled. Although software updates have reduced the frequency of these issues, they still occur intermittently and often require a vehicle reset or time to resolve. Because of these persistent and unpredictable warnings, my family and I have avoided taking this vehicle on long trips out of concern that the car may become unsafe or inoperable while traveling. The vehicle was brought in for service in December 2024 in an attempt to address these software-related issues; however, the service did not resolve the problem at that time. Hardware Failure #1 – GHCA In January 2025, the vehicle experienced a failure of the GHCA component, rendering the all-electric vehicle unable to charge. This occurred shortly after purchase. Service appointment booked: January 27, 2025 Vehicle in shop: aprox 30 days The vehicle was out of service for approximately one full month. During this time, I shared my experience on Reddit due to the severity of the issue and the vehicle’s newness. That post received over 350,000 views, and numerous Volvo EX90 owners reported experiencing the same GHCA failure—many stating they had required multiple replacements of the same component. This strongly suggests a widespread defect rather than an isolated incident. Hardware Failure #2 – GHCA (Repeat Failure) On February 3, 2026, the GHCA failed again, and the vehicle was returned to the dealership for service with no ETA on a fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11714814February 1, 2026
STRUCTURE:BODY
Recall R10342 Power Operated Tailgate (POT) Drive Unit separation was not remedied by dealer prior to delivery of new vehicle. While performing research on this vehicle for another issue, NHTSA's stite provided an unrepaired recall on the vehicle in question. Upon further research, Volvo was aware of this issue and had already reported it to NHTSA prior to the date of vehicle delivery. See attached.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11714809February 1, 2026
FUEL/PROPULSION SYSTEM
Vehicle will no longer charge with 120 or 240 volt chargers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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