Volkswagen Touareg Complaints

646 consumer complaints on file.

#11605170July 29, 2024
AIR BAGS
The contact owns a 2006 Volkswagen Touareg. The contact stated while driving at approximately 40 MPH, the passenger’s side front side air bag and the passenger’s side rear side air bag independently deployed. The contact stated that there was no warning light illuminated. The contact stated that the vehicle had stalled after the air bags had deployed. The contact was unable to restart the vehicle. The contact stated that after several attempts, the vehicle was towed to the residence. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 173,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11599305July 5, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
Collision Avoidance Camera (Part Number: 7P6907217BZ1Y) has failed. The camera is still on the vehicle and available for inspection upon request. All front assist/safety systems are unavailable, including cruise control. Systems are designed specifically to prevent collisions. The dealer (Volkswagen of Corpus Christi) has confirmed the issue as of September 4, 2023. The control module is failing all over the world, on various vehicle brands (Audi, Porsche, Volkswagen) and models. A replacement is not available, new or used. This was confirmed by the dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595530June 20, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: WARNING
The Driver Assistance System (Adaptive Cruise Control, Front Collision Avoidance, AEB, and Lane Departure/Lane Keeping system) all do not work. The VW dealers have said the Front Collision Avoidance Camera is not working. The system was intermittently working, then stopped working on the interstate highway in the left lane. The car failed to warn/slow/break automatically while the ACC function was activated, forcing me to engage the brakes manually to avoid a collision. The ACC/Front Collision warning light goes on now but did not when it first malfunctioned, and still only goes on intermittently but the system does not work at all. I had two local VW dealers check out the Driver Assist system. One said the entire system is not working. Another said the fault codes are emanating from the Front Collision Avoidance Camera. This is VW part 7P6907217BZ1Y. I ordered the part in November 2023 from a OKC VW dealer online (since it was the best price.) They then told me the part was unavailable/on back order. However, it has been 7 months and there is no ETA on the part availability. The dealer sent me a text message exchange with VW and that is what VW told the dealer. I am concerned VW is no longer making the part as required by 49 U.S.C. 30118-30119 and/or 49 U.S.C. 30120. I am part of VW Touareg owner forums. There are other Touareg (and other VW model) owners who report this same problem, lack of part availability, and no info from VW on whether they are even trying to obtain/supply this part any longer. I believe this is a serious, widespread safety issue based on reading other complaints online by Touareg/VW owners who have ACC/Driver Assist, who face the same dilatory action by VW to perhaps avoid fixing this issue until their legal obligation to manufacture the part expires. The parts and overall ACC/Collision Avoidance systems are very pricey, and this is a direct safety issue. thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579439March 26, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: ASSIST
Collision avoidance system / cruise control malfunction
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567556January 24, 2024
AIR BAGS, SEAT BELTS
The safety computer which checks the different sensors and reports their condition on the i instrument dash indicated air bag sensor failure, This automobile has not been in any accident.. A rear seat belt came apart. The top plastic locking system came apart from the metal part of the locking system, Making the seat belt not useable . The sear belt was not used very much, since we are retired sad my wife does all the driving/ Ergo the rear seat is not use very often. The VW dealer does not believe this type of failure is a future safety condition. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564737January 10, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
Question 1: What component or system failed or malfunctioned, and is it available for inspection upon request? Answer 1: Collision Avoidance Camera. The camera can be removed from the vehicle and shipped for inspection. Question 2: How was your safety or the safety of others put at risk? Answer 2: All front safety feature stop working. Collision avoidance warning, emergency braking, adaptive cruise control. Question 3: Has the problem been reproduced or confirmed by a dealer or independent service center? Answer 3: Yes. This is a well documented failure. Onboard data shows a communication failure with the camera. The car has been diagnosed with a failure in the front AAC camera. This camera is failing all over the world, in numerous years and models. Audi Q7, Porsche Cayenne, and VW Touareg. A replacement is not available, new or used. Question 4: Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Answer 4: Car starts and runs without warning for a time. All of a sudden a warning appears that the Accident Avoidance system is not functioning. I no longer have any front facing safety features. This camera has a high failure rate. If being used and it fails an accident is very possible.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564741January 10, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: WARNING
The windshield camera that is responsible for the imaging used for many of the system on the 2016 Touareg is a high failure item and has been constituently backordered from VW. When this camera fails, the advanced systems that were part of this option fail to operate. This includes adaptive cruise control, forward collision warning and automatic emergency braking and lane departure warning. The system does provide warning notifications, but they may occur at any time and there is no confidence the system is working. These notifications overtake other system displays making it difficult or even hazardous to navigate vehicle system menus at times. In addition, this vehicle does not offer standard cruise control, which can accelerate driver fatigue due to the loss of this basic and common feature. The original part on this vehicle is not available used in the USA, or from VW USA. There is a company in Aus that repairs them, but in this particular instance, it appears the repaired unit has failed as well now. This system is very expensive to recalibrate, adding to the expense of the repair, especially without new parts available there is little route to be able to remedy this situation permanently for a safety device that is expected and was an added cost option on this model. Much of the diagnostic work has been performed by myself as I am a Master Automotive Technician.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562874January 1, 2024
ENGINE, UNKNOWN OR OTHER
I purchased a 2017 Volkswagen Touareg V6 in October 2023. A problem with the vehicle revealed itself right away. It was consuming too much oil. Oil splatter is present on the hood, the car doors, the back bumper and built up oil residue is present in both tailpipes. Oil has to be added in about three week intervals. The vehicle is displaying the same issues as the vehicles recalled under recall number 21V321000 and I believe this vehicle should be added. I have taken the car to two shops that have confirmed the over consumption. Please evaluate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562529December 29, 2023
ENGINE
So there’s a campaign to add a bracket to one of the catalytic converters. That’s great except I never knew about it and the thing they added the bracket to prevent happened to me. The exhaust pipe from the catalytic separated from the flange connecting to the manifold. It’s a 2000 dollar part from the dealer. Luckily I found a mechanic who is welding the flange and fixing what I got. Just another example of a car company knowing there’s an issue but not really attempting to fix it, only in a policy no one reads.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548067October 3, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2012 Volkswagen Touareg. The contact stated while driving at an undisclosed speed, he smelled an oil odor and smoke odor in the interior of the vehicle. After a visual inspection, the contact observed oil leaking from underneath the engine compartment. No warning lights were illuminated. The vehicle was taken to the dealer, who determined the diesel particulate filter needed to be replaced but was unable to locate the part. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 124,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543719September 10, 2023
FUEL/PROPULSION SYSTEM
I was driving to lunch one day when my 2016 Volkswagen Touareg TDI stalled in the middle of the road and was not able to be restarted due to a failed CP4 HPFP (High Pressure Fuel Pump) this repair was major and everything that the diesel fuel touches was replaced such as fuel pump, lift pump, all fuel lines, fuel filter canister, injectors, fuel rails, etc…
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541808August 31, 2023
ELECTRICAL SYSTEM, POWER TRAIN, VISIBILITY/WIPER
Due to a leak in either the sunroof or the windshield water continuously drips down every time it rains onto the floorboard of the driver side of this vehicle, creating a sopping wet floor board that has 2 inches of water, which in turn soaks the whole electrical system for this vehicle. I mean the water continuously drips from the time you purchase this vehicle until forever I guarantee that anybody who has a v8 version of the 2005 Volkswagen Touareg has a sopping wet driver, side floor board! The water never has a chance to dry, especially in colder climates Mine went into limp mode due to this electrical system, failing. VW MECHANICS told me I needed a whole new engine w! When I did my research and I found out that this is very common on this model, and if there are some wires that inevitably get corroded from all the water that ruins the electrical system underneath the driver side floor board, and therefore the wires become corroded and severed which creates a real problem for the electrical system to function
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540257August 23, 2023
AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE, SEAT BELTS, ELECTRICAL SYSTEM
The contact owns a 2012 Volkswagen Touareg. The contact stated that the driver’s side seat belt unintendedly unlatched while driving at various speeds. Additionally, the contact stated that the clockspring was defective, causing several failures with the vehicle. The contact stated while tilting the steering wheel, the vehicle drifted away from the intended direction and the windshield wipers would activate to the fastest speed with windshield washer fluid spraying onto the windshield and the horn was blaring uncontrollably. The vehicle was taken to a dealer and the contact was provided an estimate for a diagnostic test. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 178,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538024August 11, 2023
ENGINE
The vehicle has an internal oil drain system that slowly leaks oil past the pistons into the combustion chamber of the engine causing the engine to burn oil. This is very dangerous when smoke exits the vehicle from the exhaust and into the air that could be inhaled by others. This same issue over time can cause an engine fire after the exhaust system is entirely clogged by the burned oil residue in the exhaust system. I have spoken with other 2017 VW Touareg owners who have the same exact issue and the problem is widely reported online by other drivers in forums.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537153August 8, 2023
FUEL/PROPULSION SYSTEM
The issue explained in Recall Notice 20Ai has reappeared after being 'fixed'. Issue Summary: On certain vehicles, the fuel pump flange may develop fine cracks or fissures, which could result in a fuel leak. Leaking fuel, in the presence of an ignition source, could lead to a fire causing injury and/or damage to property. Date of Recall Repair: 02/25/2019 Date of noticed failure: 08/07/2023 It has not been communicated that this part will continue to be a hazard, and I have now discovered that even when noted that this recall action has been completed, my vehicle has gasoline leaking into the passenger compartment via the same avenue as Recall 20Ai notes. This is highly concerning as all impacted VW Touaregs that were 'recalled' may still be at risk of vehicle fire or ignition.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531414July 10, 2023
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
The contact owns a 2015 Volkswagen Touareg. The contact stated while her husband was stopped at a traffic light, he started to hear an abnormal sound. The driver stated no warning light was illuminated. The driver was able to continue driving to his destination. The contact took the vehicle to the local dealer, where it was diagnosed with needing the catalytic converter to be replaced. The vehicle was not repaired due to the parts not being available. The manufacturer had not been informed of the failure. The failure mileage was approximately 78,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527464June 16, 2023
VISIBILITY/WIPER, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
No warning prior to failure. At highway speed, Dashboard Notice: SYSTEM FAULT - SERVICE NOW. All electrical systems stopped working, including: Lighting - No Headlight/Running Light control- No Turn Signals- 4-Way Flashers worked, then stopped working- No Windshield Wipers- No interior Windshield defogger- No Side Window Control for manual traffic signals- Do not know if Brake Lights were working- Mechanic states that battery was not charging- Some Dashboard displays were not working - Cruise control stopped working -
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522797May 19, 2023
ENGINE, UNKNOWN OR OTHER
Exhaust line for cylinders 4-6 developed crack immediately before catalytic converter. Problem has occurred in other Touaregs, there is even a recall for 2014 models. Crack allows exhaust to leak nearby air intake to cabin. Noticeable exhaust smell inside cabin, especially when stopped. No warning, just check engine light after the crack. Crack along thin weld, leading right into the catalytic converter. Also environmental concern that exhaust gasses are not being treated. Potential fire hazard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518742April 24, 2023
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
My SUV was sitting for a few days at the airport and I when I got in the car, it started fine but the headlights, interior lights, power folding mirrors and the voltmeter were not working. I had to leave the car there since it was night time. The next day I drove it home in daylight and started checking fuses. I noticed two fuses (#2, #12) on the driver side fuse panel were failed. I replaced the #2, 5 amp, fuse and no changes were noticed. Then I replaced the #12, 25 amp, fuse and I heard a number of systems clicking and powering on; the lights flickered. Then I smelled burning and saw a puff of smoke come from under the dash. I immediately pulled the fuse . After troubleshooting, I found the body control module 7L6-937-049-K had caught fire internally and started to burn through the casing. Had I not pulled the fuse and disconnected the battery, this could have been catastrophic. Once I smelled the smoke, I realized it was like the acrid smell in the suv the night before. The fact the fuse blew the previous day saved the vehicle. It was parked on the fourth floor of parking garage at the airport so many vehicles could have been damaged and people endangered had it caught fire. Not to mention the disruption at an airport. There were no warning lamps. The only indication of a problem was the inoperable systems I mentioned. Also thinking back, the slight acrid smell was present the day I arrived at the airport, I had mistaken it for plane exhaust and car exhaust smells in the garage. The vehicle has not been inspected by any dealer, manufacturer or govermental agency. I have contacted the manufacturer for guidance and help with repairing. I am awaiting a response.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11508540February 22, 2023
FUEL/PROPULSION SYSTEM
My vehicle has a fuel filter problem This car has a total of 3 recalls and the fuel filter flange is one of the recalls I’ve been told they fixed it before but I’ve never gotten it fixed maybe the previous owner I took it Volkswagen they said I have to pay for the recall. But what happens when the repair fails?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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