Volkswagen Jetta Complaints (2017)

160 consumer complaints on file.

#11103675June 24, 2018
STRUCTURE:BODY, SERVICE BRAKES
THE BRAKES MAKE NOISE UPON STARTING TO BRAKE AND THIS HAS BEEN HAPPENING SINCE WE OWNED IT . TOOK IT TO THE DEALER WHICH IS GERALD JONES VW AUGUST'S GA AND THEY DIDN'T LOOK AT IT BUT O MY TIPPED OFF THE OIL . THEY SAID THE BRAKE SYSTEM DOESN'T COME WITH A COURTESY CHECK . ALSO THERE WERE SMALL DENTS IN THE CAR FROM THE BEGINNING THAT I MADE THE DEALER AWARE OF AND HE BLAMED ME . EVEN THOUGH O DID I SOFT W HIM SEVERAL BRAND NEW CARS ON THE LOT WITH SMALL DENTS THAT LOOKED THE SAME . I THINK IT NEEDS TO BE REPAIRED AND FREE OF CHARGE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11094153May 16, 2018
AIR BAGS, ELECTRICAL SYSTEM
I HAVVE BEEN HAVING ELECTRICAL ISSUES THE PAST THREE-FIVE MONTHS ON THIS VEHICLE TODAY WHEN IN A CAR ACCIDENT THE AIR BAG LIGHTS CAME ON BUT NO AIR BAGS DEPLOYED FIRE AND RESCUE SIAD THEY SHOULD HAVE DEPLOYEED. THE RADIO WOULD TURN ON AND OFF AND SOMETIMES THE HEAD LIGHTS WOULDNT TURN ON.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11092312May 7, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2017 VOLKSWAGEN JETTA. WHILE DRIVING AT AN UNKNOWN SPEED, THE CLUTCH FAILED AND THE VEHICLE WAS UNABLE TO SHIFT GEARS. THERE WERE NO WARNING INDICATORS ILLUMINATED DURING THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER (GUNTHER VOLKSWAGEN OF FORT LAUDERDALE, 1660 SOUTH STATE ROAD 7, FORT LAUDERDALE, FL 33317) WHERE IT WAS DIAGNOSED THAT THE CLUTCH FAILED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED AND OPENED CASE NUMBER: 180217385. THE FAILURE MILEAGE WAS 5,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090502April 27, 2018
UNKNOWN OR OTHER
GASES TXICOS EMANAN DEL AIRE ACONDICIONADO HACIA ADENTRO DEL VEHCULO.EL VEHCULO EST EN MOVIMIENTO EN CARRETERAS Y HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083378April 5, 2018
UNKNOWN OR OTHER
GASES DEL VEHCULO ENTRAN A TRAVS DEL AIRE ACONDICIONADO.EL VEHCULO EST EN FUNCIONAMIENTO AL EMITIR ESTOS GASES TOXICOS.IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11082645April 3, 2018
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2017 VOLKSWAGEN JETTA. WHILE DRIVING 60 MPH, A FUEL ODOR WAS DETECTED COMING FROM THE AIR CONDITIONING VENTS. THE CONTACT FELT NAUSEOUS, LIGHT HEADED, AND DIZZY. MEDICAL ATTENTION WAS NOT RECEIVED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 6,742.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076125March 4, 2018
POWER TRAIN, UNKNOWN OR OTHER
2017 VW JETTA 1.4L GAS ENGINE JOLTS WHEN PRESSING OR DEPRESSING ACCELERATION PEDAL UNDER 20MI/H. BRAKES TO A SUDDEN STOP (NOT SMOOTH) WHEN BRINGING CAR TO A COMPLETE STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073347February 17, 2018
WHEELS
BRIDGESTONE ECOPIA 205/55R16 TIRE ON FRONT LEFT HAND SIDE HAS A BULGE IN THE SIDEWALL. VEHICLE IS A 2017 VW JETTA SE WITH 9653 MILES. TIRE IS ORIGINAL. I HAVE NO RECOLLECTION OF ANY EVENT THAT COULD HAVE CAUSED DAMAGE TO THIS TIRE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064703January 24, 2018
ELECTRICAL SYSTEM, ENGINE
VEHICLE WAS PURCHASED WITH CHECK ENGINE LIGHT ON, RETURNED TO DEALERSHIP AND WAS TOLD IT WAS THE GAS CAP. THE VEHICLE WAS STALLING AFTER THAT. VEHICLE STALLED WHILE DRIVING ON PARKWAY, ALL OF THE DASH LIGHTS CAME ON AND THE ABILITY TO BRAKE AND STEER WAS GONE CAUSING AN ACCIDENT. AIRBAGS DID NOT DEPLOY ON THE FRONT END COLLISION. VEHICLE HAD 1100 MILES ON IT
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11064521January 23, 2018
ELECTRONIC STABILITY CONTROL (ESC)
VOLKSWAGEN DOES NOT OFFER AN OVERRIDE FOR THE TRACRION CONTROL ON THE 2017 JETTA 'S' MODEL, DUE TO THIS I HAVE BECOME STUCK MULTIPLE TIMES IN SNOWY CONDITIONS, WHICH COULD LEAD TO A COLLISION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064284January 22, 2018
SERVICE BRAKES, ENGINE, STEERING
I NEEDED TO MAKE A LEFT HAND TURN FROM A STREET INTO A COMPLEX, WAS STILL MOVING AT APPROXIMATELY 25MPH AND WHEN I WENT TO APPLY THE BRAKES, THE VEHICLE WAS NOT SLOWING OR STOPPING. AS I CONTINUED TRYING TO MAKE THE TURN, THE VEHICLE DID NOT SLOW DOWN UNTIL I HIT THE CURB AND LATER THE WALL WHERE I CAME TO A STOP.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11060870January 6, 2018
POWER TRAIN
2017 VW JETTA 1.4L GAS ENGINE JOLTS WHEN PRESSING OR DEPRESSING ACCELERATION PEDAL UNDER 20MI/H. BRAKES TO A SUDDEN STOP (NOT SMOOTH) WHEN BRINGING CAR TO A COMPLETE STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057320December 29, 2017
ENGINE
TL* THE CONTACT OWNS A 2017 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE VEHICLE WHEELS SEIZED WHICH RESULTED IN THE VEHICLE HITTING THE SIDE WALK WHILE BEING OPERATED APPROXIMATELY 20 MPH. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TOWED TO A SALVAGE YARD AND THE VEHICLE WAS DEEMED OPERABLE. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO MIKES AUTO BODY WHERE THEY WERE INFORMED OF NHTSA CAMPAIGN NUMBER: 17V070000 (ENGINE AND ENGINE). THE DEALER WAS NOT CONTACTED FOR THE VEHICLE TO BE DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT REFERENCED NHTSA CAMPAIGN 17V070000 (ENGINE AND ENGINE COOLING) HOWEVER THE CONTACT WAS INFORMED THAT THERE VEHICLES VIN WAS NOT INVOLVED IN THE RECALL. THE MANUFACTURER WAS TOLD TO CONTACT THE NHTSA TO GET THEIR VIN ADDED TO THE CAMPAIGN. THE DRIVER THAT OPERATED THE VEHICLE SUFFERED FROM A HEAD INJURY NO MEDICAL ATTENTION WAS REQUIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 5,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11055422December 18, 2017
ELECTRICAL SYSTEM
AS I DROVE HOME ONE NIGHT, THE FUEL GAUGE WAS SHOWING EMPTY WHEN I KNEW THAT THE TANK WAS HALF FULL. THIS IS DANGEROUS FOR A REMOTE, RURAL DRIVER WHO NEEDS TO KNOW HOW MUCH GAS IS LEFT IN THE TANK. NOTHING OUT OF THE ORDINARY WAS PRESENT FOR THIS OCCURRENCE. AFTER I TURNED THE CAR OFF AND TURNED IT BACK ON THE GAUGE WAS BACK TO NORMAL. I WILL BE MONITORING CLOSELY FROM HERE ON OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052611December 5, 2017
AIR BAGS, STEERING
WHEN TURNING THE STEERING WHEEL IT CLICKS AS IF SOMETHING IS LOOSE. DEALERSHIP HAS REPLACED AIRBAG AND CLOCK SPRING TWICE, STEERING WHEEL STILL CLICKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11025444September 25, 2017
VISIBILITY/WIPER
ISSUE ON ZERO INTENSITY OF THE INSTRUMENTS GAUGE ILLUMINATION DURING THE DAYTIME I HAVE EXPERIENCED THE DIMMED INSTRUMENT GAUGES ON MY 2017 JETTA AND CONFIRMED THIS IS DUE TO THE AUTOMATIC ILLUMINATION ADJUSTMENT FEATURE OF THE MODEL. THIS REPORT COVERS ONLY FOR THE SPECIFIC VIN, HOWEVER, THE ISSUE IS CAUSED BY THE DESIGN, ANY MODEL YEAR JETTA AND THE SAME DESIGN ARCHITECTURE MODELS FROM VW WILL HAVE THE SAME ISSUE. I HAVE EXPERIENCED THE ISSUE UNDER BRIGHT SUNLIGHT WHILE DRIVING ON THE REGULAR STREET, BUT A BIT OF SHADY AREA BY NEARBY TREE OR BUILDING. EVEN I'M USING THE SUNGLASSES DUE TO THE REFLECTION OF SUN LIGHT OR DIRECTION OF THE CAR FACING TO AT THAT TIME. MY 2017 JETTA HAS LIGHT SENSOR IN BETWEEN A BIT OFFSET POSITION OF TACHOMETER LETTER "7" AND "8", THAT IS ABOUT 1/4 INCH OR 5 MM DIAMETER IN SIZE, AND THIS SENSOR CONTROLS THE ILLUMINATION OF BOTH TACHOMETER AND SPEED GAUGE. (GRAPHIC LCD DISPLAY AND NEEDLES KEEPS THE FULL BRIGHTNESS.) IT WILL BE DARK IF SURROUNDING IS DARK AND BECOMES BRIGHT IF SURROUNDING IS BRIGHTER. THIS CONTROLS TOO MUCH AND BECOMES ZERO INTENSITY IS NOT ACCEPTABLE ACCORDING TO THE REGULATION "S5.3.2 BRIGHTNESS OF ILLUMINATION OF CONTROLS AND INDICATORS" UNDER "49 CFR 571.101 - STANDARD NO. 101; CONTROLS AND DISPLAYS." I DID CONTACT WITH VW OF AMERICA TO INFORM THIS ISSUE, BUT CUSTOMER CARE REPRESENTATIVE CANNOT DO ANYTHING BEYOND DIAGNOSTIC RESULT AT DEALER THAT THEY ARE INSISTED THE VEHICLE OPERATED AS SPEC. IT IS VERY SIMPLE TO REPLICATE THE SAME ISSUE AT ANY LOCATION, WITHOUT DRIVING AND WITHOUT TURN ON THE ENGINE. IT JUST SIMPLY COVERING THE LIGHT SENSOR AREA BY THE PALM OR ANY CLOTH TO IMITATE THE DARKNESS WHILE IGNITION IS ON. IT IS EVEN DARKER THAN ILLUMINATION WHILE HEADLIGHT ON AT THAT TIME FOR EXPERIMENT. AGAIN, THIS IS UNDER THE DAYLIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11021129September 1, 2017
FUEL/PROPULSION SYSTEM, POWER TRAIN
BRAND NEW JETTA WITH ABOUT 8000 MILES. AFTER ABOUT 20-25 MINUTES HIGHWAY DRIVING RATTLES AND STALLS ON SURFACE STREET. HAD TWO "JUST MISSED" ACCIDENTS TRYING TO MAKE LEFT TURN THE LAST COUPLE OF WEEKS. HAVE TAKEN IT TO DEALER TWICE. THEY TELL ME CAN'T FIND ANYTHING WRONG WITH IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019352August 24, 2017
ELECTRICAL SYSTEM
MY CAR IS STALLING UPON STARTING INTERMITTENTLY FOR THE LAST 2 MONTHS. I HAVE READ SEVERAL PLACES ABOUT PEOPLE HAVING AN ISSUE OF HAVING CARS OF THIS YEAR STALLING WHILE DRIVING WHICH IS EXTREMELY DANGEROUS. I AM FEARFUL MY ISSUE COULD TURN INTO THIS. I HAVE TAKEN MY CAR TO THE DEALER AND IT IS NOT THROWING ANY CODES. THE DEALER DID SAY THEY HAD CARS COME IN WITH THE ISSUE OF THEM STALLING WHILE DRIVING AND THEY'VE REPLACED THE FUEL INJECTOR MODULE (A $900 REPAIR). I HAVE ALSO CONTACTED VW ABOUT THIS ISSUE WITH NO RESOLUTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11018993August 22, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2017 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE SUDDENLY HAD A LOSS OF POWER, AND THE ENGINE, EPC, AND VARIOUS OTHER WARNING INDICATORS FLASHED. THE VEHICLE COASTED TO A STALL. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER SOME ATTEMPTS. THE DEALER (LONG ISLAND CITY VOLKSWAGEN, 5615 NORTHERN BLVD, WOODSIDE, NY 11377, 718-728-8111) PROVIDED A LOANER VEHICLE AND INDICATED THAT FURTHER DIAGNOSTIC TESTING WAS REQUIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981462April 30, 2017
AIR BAGS
THE PASSENGER SIDE AIRBAGS DEPLOYED WITHOUT PROVOCATION IN THE CAR I HAD JUST PURCHASED ON MARCH 21, 2017. I HAD JUST PULLED TO A STOP TO ALLOW A PASSENGER TO DISEMBARK IN THE PARKING LOT OF A CONVENIENCE STORE. THE AIRBAGS DEPLOYED MAKING A HORRIFIC NOISE AND ENGULFING THE INSIDE OF THE CAR WITH WHITE SMOKE. THE CAUSE OF THE DEPLOYMENT IS UNKNOWN. THE CAR DID NOT COLLIDE WITH ANYTHING. THE PROBLEM WAS REPORTED TO THE DEALERSHIP ON APRIL 5, 2017 AND TO THE CORPORATE HEADQUARTERS OF VOLKSWAGEN ON APRIL 7, 2017. THE CASE # IS 170305419. TO DATE THE CAR HAS NOT BEEN SOLVED. NO ONE SEEMS TO HAVE AN EXPLANATION FOR WHAT HAPPENED, AND THE CAR IS STILL STILLING ON THE LOT OF THE DEALERSHIP WHERE IT WAS RETURNED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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