Volkswagen Jetta Complaints (2001)

668 consumer complaints on file.

#757552January 30, 2002
STRUCTURE:BODY:BUMPERS
FRONT BUMPER GROUND EFFECTS ARE OBVIOUSLY DESIGNED TOO LOW. BESIDES SCRAPING IN DRIVEWAYS, THE BUMPER HAS BEEN PULLED OFF SEVERAL TIMES WHEN LEAVING A PARKED SPACE WITH A CONCRETE 'TIRE BUMPER'. THESE WERE OBVIOUSLY MEANT TO STOP THE TIRES OF THE CAR, AND NOT PULL THE WHOLE BUMPER OFF. THE DEALER CHARGED ME TO REPLACE THE PLASTIC LINING, WHICH WAS PULLED FROM THE BUMPER AND HAD WORN AGAINST THE TIRE. THE BUMPER IS NO LONGER SECURELY FASTENED AS THE PARTS ARE WEARING DOWN. CORPORATE WAS OF NO HELP AND WOULD NOT REIMBURSE OR SUGGEST A COURSE OF ACTION TO AVOID FUTURE PROBLEMS. I WILL NOT BE KEEPING THIS CAR THROUGH THE TERM I EXPECTED AND WILL NOT RECOMMEND ONE TO ANYONE SHOPPING. TOO BIG OF A HASTLE TO DEAL WITH. FORTUNATELY I DIDN'T GET THE SPORT SUSPENSION, WHICH WOULD HAVE THE BUMPER EVEN LOWER TO THE GROUND. IT'S NOT A FARRARI, FOR PETE'S SAKE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#756861January 15, 2002
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
I HAVE BEEN TOLD BY THE LOCAL DEALERSHIPS THEY CANNOT LOOK AT/REPAIR THE REMAINING WINDOWS UNTIL IT ACTUALLY FAILS. I HAVE CONTACTED VOLKSWAGEN'S CUSTOMER CARE DEPARTMENT, AND THEY STATED THAT "THIS IS WHY CARS COME WITH WARRANTIES" AND THAT IT WAS MY PROBLEM, NOT THEIRS. I HAVE RECEIVED TERRIBLE SERVICE FROM VOLKSWAGEN FOR VARIOUS OTHER MINOR DEFECTS IN ADDITION.NO SAFETY DEFEC TLISTED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8001998January 11, 2002
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
WINDOWS ON DOORS KEEP FALLING DOWN. HAD TAKEN TO DEALER, AND WAS INFORMED THAT REGULATOR FOR WINDOWS WAS BROKEN & NEEDED REPLACING. PROBLEM WITH WINDOWS STILL EXIST AFTER REPAIRS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8001234December 31, 2001
SEAT BELTS, AIR BAGS:FRONTAL
CONSUMER WAS INVOLVED IN A 50MPH FRONT END COLLISION. FRONT PASSENGER AND DRIVER SIDE AIRBAGS FAILED TO DEPLOY. *AK ONE PERSON WAS INJURED IN THE ACCIDENT. *SLC
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#8001054December 26, 2001
AIR BAGS:FRONTAL
VEHICLE WAS INVOLVED IN A FRONTAL COLLISOIN AT 50MPH, UPON IMPACT, AIR BAGS DID NOT DEPLOY, RESULING IN MINOR INJURIES TO DRIVER. DEALER WILL BE NOTIFIED. PLEASE PROVIDE ADDITIONAL INFORMATION. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#8000894December 18, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
VEHICLE WAS TAKEN IN FOR A ROUTINE OIL CHANGE. BRAKE PADS WERE WORN OUT. THERE WAS METAL TO METAL NOISE, AND ROTORS WERE RUINED. DEALER SAID THAT REAR BRAKE PADS AND ROTORS NEEDEDTO BE REPLACED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#755117November 30, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC, FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:INJECTORS
VW DEALER REFUSES TO PROVIDE A SOLUTION TO THIS PROBLEM, NOR DO THEY RECOGNIZE THE BRAKE FAILURES. THE VEHICLE'S FUEL INJECTORS HAVE NOT BEEN REPAIRED AND WAS SERVICED ON 11-28-01 BY THE DEALER. THEY REFUSE TO COOPERATE WITH ME IN WORKING THESE MATTERS OUT IN A FAIR MANNER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#754576November 15, 2001
AIR BAGS:SIDE/WINDOW
PASSENGER "WINDOW CURTAIN" AIRBAG AND PASSENGER SIDE AIRBAG DEPLOYED WHEN I HIT A BUMP IN THE ROAD. THERE WAS NO IMPACT, LOSS OF CONTROL IN DRIVING VEHICLE, OR ANYOTHER DAMAGE TO THE VEHICLE. *AK IE04-078*PO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#754488November 13, 2001
STRUCTURE:BODY:BUMPERS
WHEN I PARKED IN A PARKING SPACE WITH A CONCRETE TIRE BUMPER, THE BUMPER GOT CAUGHT WHEN I PULLED OUT AND CAUSED THE PARKING LIGHT GRILL COVERS TO POP OUT. THE SERV. DEPT. REPLACXED THEM, NO CHARGE. THE SECOND TIME IT HAPPENED THEY ACCUSED ME OF "RUNNING OVER THE TOP" OF SOMETHING, AND DAMAGING THE CAR, WHICH I DID NOT DO. THE MANUFACTURERS REFUSE TO FIX IT SAYING IT IS AN INSURANCE ISSUE, EVEN THOUGH THE SER. DEPT. TOLD ME THEY HAVE HAD THE SAME COMPLAINT WITH OTHER CARS, AND EVEN THE MANAGER OF THE SERV. DEPT. SAID IT HAPPENED TO HER JETTA! I BELIEVE THEY SHOULD FIX IT WITHOUT CHARGE, SINCE IT IS OBVIOUSLY A DESIGN DEFECT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#754491November 13, 2001
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
ON OCT. 7,2001 ( FOUR DAYS AFTER TAKING DELIVERY), I WAS SLOWLY MERGING INTO TRAFFIC . WHEN I PUT MY FOOT ON THE GAS PEDAL, THERE WAS NO ACCERLATION FOR A FEW SECONDS (CAR JUST IDLED) AND THEN SUDDENLY, THE CAR LURCHED FORWARD INTO TRAFFIC AT A HIGH SPEED WITH THE TIRES SCREECHING. THE SAME THING HAPPENED TWICE MORE ON OCTOBER 17, 2001 WHEN TURNING LEFT AT INTERSECTIONS; THEN ABOUT 10 TIMES ON OCTOBER 17 WHILE EITHER MAKING TURNS OR DRIVING IN HEAVY TRAFFIC; TWICE ON NOV.7; AND, TWICE MORE ON NOV. 13. WE WERE AFRAID TO DRIVE CAR ON OCT. 25 AND HAD TOWED TO CLOSEST DEALER. CAR HAS BEEN TO SERVICE DEPT. TWICE, ON 10/22 AND 10/25. DEFECT NOT FOUND OR REPAIRED. WE ARE TOO AFRAID TO DRIVE THIS CAR AS WE WERE ALMOST IN 5 ACCIDENTS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#754309November 9, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION
INTERMINTENT PROBLEM SHIFTING FROM FIRST GEAR TO SECOND. CAR WOULD NOT SHIFT THEREFORE WOULD NOT ACCELERATE IN TRAFFIC. DEALER REPLACED ELECTRICAL PART CALLED A VALVE BODY. CAR STILL DID NOT WORK PROPERLY. VOLKSWAGEN RECCOMENDED COMPLETE TRANSMISSION REPLACEMENT WHICH DEALER PERFORMED. WE HAVE CONCERNS OVER SAFETY OF THIS VEHICLE IF THIS PART SHOULD FAIL AGAIN. IS THERE STATISTICAL DATA AVAILABLE REGARDING FAILURE OF THIS PART?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#754074November 4, 2001
STRUCTURE:BODY:BUMPERS
I PULLED INTO A PARKING SPOT WITH A CONCRETE TIRE BUMPER. I JUST ROLLED INTO THE SPOT WAITING FOR MY TIRES TO HIT THE BUMPER BUT MY BUMPER HIT AND WHEN I TRIED TO PULL OUT, MY WHOLE BUMPER JUST PULLED RIGHT OFF OF THE CAR. UMPER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#754032November 2, 2001
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
IT IS ESSENTIAL FOR MY SAFETY TO BE ABLE TO ROLL THE WINDOWS UP ON MY VEHICLE WHILE DRIVING IN THE CITY. THE WINDOWS HAVE NOW BROKEN 3 TIMES IN THE DOWN POSITION AND THE CAR IS LESS THAN A YEAR OLD WITH LESS THAN 12,000 MILES ON IT! THANKS FOR YOUR HELP.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#785762October 31, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
CONSUMER STATES WHILE DRIVING, THE CHECK OIL LIGHT ILLUMINATED, WHEN CHECKING THE DIPSTICK THERE WAS NO OIL, SO THE CONSUMER ADDED 1 QUART OF OIL AND CALLED THE DEALER, THE DEALER IS RUNNING AN OIL CONSUMPTION TEST, BUT IN THE MEANTIME THE ENGINE IS STILL USING ALMOST A QUART OF OIL EVERY 1000 MILES. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#752813October 2, 2001
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
I'VE COME TO MY CAR SEVERAL TIMES AND HAVE FOUND THE BRAKE LIGHTS ON. AFTER DEPRESSING THE BRAKE PEDAL SEVERAL TIMES, THEY COME OFF, BUT MANAGED TO COME ON AGAIN AFTER CLOSING THE DOOR. MORE DISTURBING, HOWEVER, IS THE FACT THAT WHEN THE VEHICLE IS ON, YOUR FOOT DOES NOT HAVE TO BE APPLIED TO THE BRAKE PEDAL TO SHIFT OUT OF PARK; IT ASSUMES YOUR FOOT IS ON THE BRAKE. THIS IS DEFINITELY NOT GOOD; NOT TO MENTION THE DRAIN ON THE BATTERY. HAVE THERE BEEN SIMILAR PROBLEMS REPORTED?*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#752790October 1, 2001
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
ABS LIGHT CAME ON AT STARTUP, CONTACTED DEALER SERVICE AND TOLD THEM OF THE PROBLEM, ASKED IF SAFE TO DRIVE. THEY REPLIED YES WITHOUT ABS. DROVE 30MI HOME, STOPPED AND SHUTOFF CAR, 1MINUTE LATER, LARGE AMOUNTS OF SMOKE FROM UNDER HOOD AND IN CABIN. FIRE DEPT RESPONDED. NO VISIBLE FLAME, BUT BURNED WIRING WAS EVIDENT. DEALER HAS ONLY CONFIRMED SO FAR THAT THE ABS CONTROLLER, PUMP AND WIRING HARNESS HAS SHORTED OUT.*AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#896531September 19, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, UNKNOWN OR OTHER
VEHICLE STALLS AT ANY SPEED/ ANY TIME. SHORTLY AFTER PURCHASE ENGINE CHECK LIGHT CAME ON. TAKEN TO DEALER WHO REPAIRED. HOWEVER, VEHICLE STALLS ON A DAILY BASIS, TAKEN TO DEALER 6 TIMES, CANNOT REMEDY PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#896204September 12, 2001
AIR BAGS:FRONTAL
WHILE TRAVELING 30 MPH VEHICLE WAS INVOLVED IN A FRONT END COLLISION. PASSENGER'S AIR BAG DEPLOYED, BUT DRIVER'S FRONTAL AIR BAG FAILED TO DEPLOY. NO DETERMINATION HAS BEEN MADE FOR REASON OF THIS FAILURE. PLEASE PROVIDE ANY ADDITIONAL INFORMATION / ATTACHMENTS.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#785503August 30, 2001
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
BRAKE DO NOT ENGAGE PROPERLY, CONSUMER WAS INFORMED ON THE FIRST VISIT THAT THERE WAS AN AIR POCKET IN THE BRAKE SYSTEM, NEW BRAKE FLUID WAS ADDED AND THE BRAKES WERE REBLEED, HOWEVER CONSUMER BEGAN EXPERIENCING THE PROBLEM AGAIN AND THE DEALER FOUND THAT THE MASTER CYLINDER WAS LEAKING WHICH WAS REPLACED, CONSUMER IS AGAIN EXPERIENCING THE SAME PROBLEM.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#750945August 22, 2001
AIR BAGS:FRONTAL
THIS JETTA WAS IN AN ACCIDENT. IT WAS TOTALED. ANOTHER CAR MADE A LEFT-HAND TURN AND T-BONED INTO THE DRIVER'S SIDE. THE THE CAR SPUN AROUND INTO A DITCH. AT SOME POINT, THE PASSENGER REAR CORNER UNDERSIDE WAS SEVERLY DENTED UP INTO THE TRUNK. THE DRIVER'S SIDE DOOR AIRBAG DEPLOYED. THE PASSENGER SIDE DOOR AIRBAG DEPLOYED. THE PASSENGER FRONT DASH AIR BAG DEPLOYED. BUT THE DRIVER'S STEERING WHEEL AIR BAG DID NOT DEPLOY. SINCE ALL OTHER AIRBAGS DEPLOYED, EXCEPT THIS ONE, I AM REQUESTING THAT THIS BE ANALYZED AND TESTED. IT WAS NOT A FRONTAL COLLISON, BUT SINCE THE PASSENGER FRONT DASH AIRBAG DEPLOYED, I THINK IT SHOULD BE INVESTIGATED. THE FRONT OF THE CAR WAS ONLY SLIGHTLY DAMAGED, SO WHY SHOULD ONE FRONT AIRBAG GO OFF BUT NOT THE OTHER.*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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