Volkswagen Jetta Complaints (2019)

552 consumer complaints on file.

#11205212May 2, 2019
POWER TRAIN
TORQUE CONVERTER MAKES A GRINDING SOUND AT 1,400 RPM. THE SOUND IS LOUDER WITH "ECO" MODE SELECTED ON TRANSMISSION BUT IS STILL PRESENT WHEN NOT ENGAGED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204195April 28, 2019
STRUCTURE:BODY
MY SUNROOF EXPLODED WITH NO IMPACT FOR NO REASON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204027April 26, 2019
POWER TRAIN
I'VE HAD THE 2019 JETTA FOR ROUGHLY 30 DAYS NOW. I'VE NOTICED A STRANGE GRINDING NOISE COMING FROM THE ENGINE AROUND 30 MPH WHEN ACCELERATING UNDER LIGHT LOAD. AS IF A DRIVER ATTEMPTS TO SHIFT WHILE THE CLUTCH IS NOT ENGAGED, THE CAR PRODUCES A GRINDING NOISE (BUT THIS CARE IS AN AUTOMATIC). SO I DECIDED TO TAKE IT INTO VW TO BE LOOKED AT (YOUNG VW). THEY SAID AND I QUOTE "NOISE IS NORMAL OPERATION OF THE DRIVE SYSTEM WHEN ACCELERATING." THAT JUST DOESN'T SEEM RIGHT TO ME.. MY HUSBAND HAS A REASONABLE AMOUNT OF AUTOMOTIVE KNOWLEDGE AND HAS MADE AN ASSERTIONS THAT THE ISSUES IS RELATED TO THE THE TRANSMISSION PACKAGE; IN HIS OPINION ANY ISSUE WITH THE TORQUE AT LOW RPMS. VW REFUSES TO EVEN LOOK AT THE ISSUE, AT THIS TIME. WE WORRY IS THE CAR IS DEFECTIVE AND IT DAMAGES THE VALUE OF THE VEHICLE AND WORSE IT'S A SAFETY ISSUE AS IT CAUSES ACCELERATED HEATING AND FAILURE RATE FOR THE ENTIRE TRANSMISSION SYSTEM. MY HUSBAND HAS RESEARCHED THE ISSUE ON GOOGLE, DOCUMENT ID: 32-18-01TT PROVES THAT VW AG KNOWS THIS ISSUE IS A DEFECT PART, THEY CLAIM THAT IT'S 'A NORMAL CHARACTERISTIC OF THE VEHICLE' HOWEVER, THE DOCUMENT LITERALLY MENTIONS THE TERM 'SCRAPING'. HE HAS ALSO TESTED THE CAR, AND IF HE PUT THIS CAR IN MANUAL MODE AND RIGHT BEFORE 4TH GEAR HITS 2000 RPM, SWITCH TO 5TH GEAR AND LET IT DROP TO AROUND 1300-1400 RPM AND ACCELERATE LIGHTLY (ESPECIALLY ON AN INCLINE); YOU'LL HEAR A LOUD SOUND THAT SCRAPES ALL THE WAY TO 2000 RPM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196842April 17, 2019
ENGINE, FUEL/PROPULSION SYSTEM
CHECK OIL LEVEL LIGHT/WARNING BELL CAME ON. LET THE CAR COOL, WENT OUT TO CHECK THE OIL WITH THE DIPSTICK, WAS VERY LITTLE OIL IN THERE !WENT TO THE AUTO PARTS STORE , CHECKED IT AGAIN, AND THIS TIME THE OIL WAS BACK. CAR WAS OK FOR 2 DAYS THEN LIGHT CAME ON AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196678April 16, 2019
POWER TRAIN
WHILE ACCELERATING, A DISTINCT GRINDING NOISE COMES FROM THE TRANSMISSION. THE NOISE IS CONSISTENTLY HEARD WHILE THE VEHICLE IS ACCELERATING BETWEEN 25-30 MPH. MY VEHICLE IS ROUGHLY 5 MONTHS OFF THE LOT AND HAS LESS THAN 10K MILES, SO THIS NOISE IS VERY CONCERNING. THIRD PARTY MECHANICS HAVE CONFIRMED THE NOISE IS A HAZARD FOR THE TRANSMISSION, AND HAVE ADVISED TO BRING THE VEHICLE TO VOLKSWAGEN FOR A WARRANTY REPAIR. BOTH THE VOLKSWAGEN DEALERSHIP AND VOLKSWAGEN CUSTOMER SERVICE HAVE NOTIFIED ME THE GRINDING NOISE IS NORMAL AND OF NO CONCERN. HOWEVER, A SOFTWARE PATCH IS AVAILABLE TO "FIX" THE "NON-ISSUE". VOLKSWAGEN CUSTOMER SERVICE ALSO NOTIFIED ME THE PATCH DOES NOT COMPLETELY FIX THE GRINDING NOISE. WHEN I PRESSED FURTHER, CUSTOMER SERVICE NOTIFIED ME THERE ARE NO OTHER OPTIONS AND "THERE IS NOTHING WE CAN DO AT THIS TIME TO FIX IT." THE DEALERSHIP ALSO CONFIRMED THE NOISE IS PRESENT IN OTHER 2019 JETTAS ON THEIR LOT, WHICH IS WHY THEY SAID THE NOISE IS NORMAL FOR MY VEHICLE. IT SOUNDS LIKE VW HAS A TRANSMISSION ISSUE WITH ALL 2019 JETTAS, AND THEY DO NOT KNOW HOW AND/OR REFUSE TO FIX IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196692April 16, 2019
POWER TRAIN
VEHICLE EXHIBITS A GRINDING NOISE WHILE DRIVING IN LOW GEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196397April 15, 2019
ENGINE, POWER TRAIN
1. FIRST ISSUE IS THE CAR RUNNING LOW ON OIL BEFORE IT REACHES THE 10K MILE MARK. THIS CAR SHOULD BE GETTING AN OIL CHANGE EVERY 10K MILES HOWEVER IT WILL RUN OUT OF OIL BEFORE THE 10K MARK IS ACHIEVED. 2. THERE IS A GRINDING NOISE AT ABOUT 30MPH THAT SEEMS TO BE ASSOCIATED WITH THE GEAR CHANGE. THEREFORE, I BELIEVE THIS PARTICULAR ISSUE IS TRANSMISSION RELATED. THIS PARTICULAR ISSUE HAS BEEN HAPPENING SINCE THE CAR WAS FIRST PURCHASED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196486April 15, 2019
ELECTRICAL SYSTEM
THE INFOTAINMENT SYSTEM DISPLAYS A MESSAGE SAYING 'OPERATING OUTSIDE OF NORMAL OPERATING TEMPERATURE' WHEN THE HEATER IS RUNNING, AND SHUTS OFF DISABLING ANY FUNCTIONALITY. INCLUDING BACK UP CAMERA, WHICH HAS PERSONALLY CAUSED ME TO BACK INTO A POLE AS I WAS MID REVERSAL WHEN IT SHUT OFF. IT HAPPENS WHEN MOVING OR STATIONARY. HAVE BEEN UNABLE TO CAPTURE IMAGES, HOWEVER IT HAS HAPPENED MULTIPLE TIMES. HAVE BEEN TO THE DEALER AND THEY ARE UNABLE TO FIND THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195373April 10, 2019
POWER TRAIN
TRANSMISSION TORQUE CONVERTER ISSUE. TRANSMISSION MAKES LOUD NOISE IN 5TH AROUND 25 - 30 MPH GEAR. HAS A VIBRATION OVER 45 MPH AND OVER AT STEADY SPEED. VW HAS A SOFTWARE PATCH TCM 37L7 (HELPS TO REDUCE 450HZ VIBRATION) WHICH IS SUPPOSE TO HELP, BUT THEY WILL NOT PATCH CARS ALREADY SOLD. WHEN I BOUGHT MY VEHICLE IT HAD UNDER 10 MILES. IT DID NOT HAVE THIS ISSUE UNTIL I PUT ON JUST OVER 100 MILES. THE PATCH IS MORE OF A MASK THAN A FIX. V W ALSO HAS HAD MANY TRANSMISSION SEAL LEAKS, I SUSPECT THAT THE VIBRATION THE TORQUE CONVERTER PRODUCES IS THE CAUSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193864April 4, 2019
WHEELS
I HAVEN'T RECEIVED ANY NOTICE FROM THE MANUFACTURER ON RECALL 19V188 - REAR AXLE COIL SPRINGS. I WAS MADE AWARE OF THE RECALL VIA THE LOCAL NEWS STATION AND WAS DIRECTED TO THE NHTSA WEBSITE, WHERE I LOOKED UP THE VIN ON MY CAR AND CONFIRMED THE RECALL. I IMMEDIATELY CONTACTED MY LOCAL DEALERSHIP MECHANIC AND WAS INFORMED I WOULD RECEIVE A CALL BACK WITH IF THEY HAD THE PART AND WHEN IT COULD BE REPLACED. 4 DAYS LATER (TODAY) I GET THE CALL AND WAS TOLD THAT THE PARTS ARE ON BACK ORDER. THIS UPSET ME BECAUSE IT IS A SERIOUS REPLACEMENT. I DRIVE 500 MILES TO WORK ON THE INTERSTATE A WEEK! THIS IS A BRAND NEW CAR, ONLY 6 MONTHS OLD, WITH A $450 A MONTH PRICE TAG (THE WHOLE PRIORITY FOR LIFE). I CONTACTED THE DEALERSHIP WHERE THE CAR WAS BROUGHT AND WAS TOLD THAT CARS GET RECALLS ALL THE TIME AND THAT THIS WASN'T A BIG DEAL. THOUGH THERE WAS NOTHING THEY COULD DO UNTIL THEY COULD GET THE PARTS. THIS IS A SERIOUS HIGHWAY RISK AND AWFUL CUSTOMER SERVICE, FROM A MANUFACTURER THAT CLAIMS TO ALWAYS HAVE YOUR BACK!!!!!!! I COULD HAVE BEEN BETTER OFF WITH A USED VEHICLE. I'M GUESSING THE MANUFACTURER IS OK WITH UNSAFE VEHICLES BEING OUT ON THE ROADWAY. IF THESE SPRINGS BREAK AND I GET IN AN ACCIDENT, YOU CAN BE SURE THAT I WILL CONTACT A LAWYER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193574April 3, 2019
ELECTRICAL SYSTEM, POWER TRAIN, SUSPENSION
I JUST PURCHASED A 2019 JETTA R LINE AND SINCE DAY ONE I HAVE A GRINDING NOISE COMING FROM THE TRANSFER CASE OR THE TRANSMISSION. IT'S ALWAYS THERE AT AROUND 50KM/PER HOUR FOR ABOUT 2 SEC. LIKE MANY OTHERS SAID IT DOESN'T FEEL RIGHT FOR ME. I HOPE VW WILL TAKE ACTION AND DO SOMETHING ABOUT IT. ON TOP OF THAT I LOST ALL MY RADIO PRESETS AND THE SCREEN HAS STARTED TO FREEZE. I ALSO NOTICE A KNOCKING SOUND IN THE REAR SUSPENSION OVER NORMAL BUMPS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192586March 30, 2019
POWER TRAIN
GRINDING NOISE HEARD IN 5TH GEAR THROUGHOUT 1,500-2,000 RPM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192426March 29, 2019
UNKNOWN OR OTHER
TOOK MY CAR IN FOR AN OIL CHANGE AND THE DEALERSHIP NOTICE MY TRANSMISSION WAS LEAKING. ALSO HAVE BEEN MAKING A GRINDING NOISE SINCE I BOUGHT IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192524March 29, 2019
POWER TRAIN
WHEN ACCELERATING A GRINDING NOISE CAN BE HEARD COMING FROM THE TRANSMISSION BETWEEN 25 MPH & 35 MPH THE CAR FEELS IRRESPONSIVE. THERE IS AN UPDATE THAT FIXES THE ISSUE BUT IT'S ONLY BEING APPLIED TO 'UNSOLD' UNITS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11191768March 27, 2019
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
ALL SENSORS INCLUDING AIRBAG AND ABS REPORTED ERRORS. VW REPRESENTATIVE OVER THE PHONE SAID IT DOES NOT SOUND SAFE TO DRIVE. DEALERSHIP CLAIMED NO ISSUES FOUND WITH THE VEHICLE. RATTLING SOUND WHICH IS PERSISTENT AFTER VW INSTALLED A SOFTWARE UPDATE FOR A KNOWN ISSUE WITH THE TRANSMISSION SHIFTING GEARS. WHILE THE ENGINE RUNNING AND CHANGED FROM PARK TO REVERSE, THE CAR ROLLED FORWARD AND TRANSMISSION WOULD NOT RESPOND TO ATTEMPTING TO ACCELERATE. VEHICLE ROLLED INTO A POLE WHICH STOPPED IT FROM MOVING FORWARD WHILE IN REVERSE. ALL PHOTO AND VIDEO DOCUMENTED. VOLKSWAGEN CLAIMS THIS PROOF DOES NOT MATTER BECAUSE 'THERE IS NOTHING WRONG WITH THE VEHICLE. THERE IS ALSO A RESIDUE FROM MANUFACTURING ON THE WINDSHIELD WHICH THEY HAVE ATTEMPTED MULTIPLE TIMES TO REMOVE, AND THE ISSUE IS STILL PERSISTENT. THEY REFUSE TO REPLACE THE WINDSHIELD OR ADMIT THE PROBLEM IS FROM MANUFACTURING. MULTIPLE TRIPS TO HAVE THE VEHICLE SERVICED AND CONTINUED TO BE TOLD 'NOTHING IS WRONG' AND MY DOCUMENTED PROOF 'DOES NOT MATTER'.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11191020March 23, 2019
POWER TRAIN
SINCE I HAVE OWNED THIS CAR THE GRINDING NOISE HAS PROGRESSIVELY GOTTEN WORSE THE TRANSMISSION HESITATES TO SHIFT NOW ABOUT 5K MILES IN. I CALLED VW ABOUT IT AND THEY DENIED KNOWING ANYTHING ABOUT THE NOISE. VW CAME UP WITH A SOFTWARE UPDATE FOR THE TRANSMISSION TO FIX THIS BUT IT IS APPARENTLY ONLY FOR UNSOLD CARS. I FIND THIS RIDICULOUS. THE UPDATE IS CALLED 37L7, I KNOW THIS INFORMATION FROM A OWNER WHO GOT THE DEALERSHIP TO UPDATE THEIR CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190257March 20, 2019
POWER TRAIN
WHEN IN MOTION, AROUND 35MPH AND 1200-1400 RPM, THERE IS A GRINDING/RUBBING/VIBRATION SOUND COMING FROM THE VEHICLES TRANSMISSION AND/OR TORQUE CONVERTER. ISSUE IS WIDESPREAD FOR THIS MODEL YEAR, AND MY SPECIFIC INSTANCE IS GOING TO BE REPORTED TO MY LOCAL VW DEALERSHIP IN THE COMING DAYS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11187284March 16, 2019
POWER TRAIN
BRAND NEW 2019 VOLKSWAGEN JETTA MAKING GRINDING/RATTLING NOISE AT AROUND 30 MPH. WAS TOLD BY VOLKSWAGEN DEALERSHIP STAFF/EMPLOYEE MEMBER THAT THE SOUND IS NORMAL FOR ALL VOLKSWAGEN VEHICLES OF THE SAME MODEL AS WELL AS OTHERS. IT IS APPARENT THIS IS A COMMON ISSUE AMONG OTHER VOLKSWAGEN JETTA VEHICLES BASED ON NUMEROUS ACCOUNTS ONLINE, AND NEEDS TO BE DEALT WITH BY THE MANUFACTURER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11187161March 15, 2019
POWER TRAIN
THE CAR PRODUCES A NOTICEABLE GRINDING NOISE WHENEVER I AM ACCELERATING IN BOTH ECO AND NORMAL MODES. THERE IS A GRINDING FEELING IN THE PEDAL WHEN THE GRINDING NOISE OCCURS. IT MAKES THE VEHICLE FEEL UNSAFE. VOLKSWAGEN REFUSES TO ACKNOWLEDGE THE PROBLEM. I FEEL AS THOUGH THE TRANSMISSION MAY GIVE OUT AT ANY TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186666March 13, 2019
POWER TRAIN
MY 2019 JETTA SEL OFFICIALLY JOINTED THE TRANSMISSION LEAK AND TORQUE CONVERTER NOISE CLUB. DROPPED IT OFF AT THE DEALER FOR OIL CHANGE WITH 22000 MILES ON IT. GOT CALLED THAT THE TRANSMISSION HAS A LEAK AND THE DEALER RECOMMENDS NOT TO DRIVE IT. BONUS, PARTS ARE NOT READY FOR A WEEK AND THEY ARE ALL OUT OF LOANERS. I WAS GOING TO SCHEDULE AN APPOINTMENT FOR THE FAMOUS 8 SPEED TRANSMISSION "GROAN", BUT NOW THIS HAPPENED. ONE THING AT A TIME, VW REGIONAL REP IS GOING TO CALL ME TOMORROW AFTER CALLING 1 800 "FU" VW AND "TRY" TO GET ME A LOANER. I JUST WANTED THIS DOCUMENTED. VW BETTER TAKE CARE OF THIS OR THEY DIDN'T LEARN FROM DIESEL GATE AND WE WILL ALL SEE THEM IN COURT AGAIN. FYI.. I STILL HAVE A WINDSHIELD WIPER CLICKING NOISE COMING FROM THE WIPER ARM HITTING THE A PILLAR OF THE CAR WHEN ON HIGH. VW PROBLEMS.. THAT'S WHAT I GET FOR FALLING FOR THAT LONG WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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