Volkswagen Jetta Complaints (2005)

248 consumer complaints on file.

#10145649December 19, 2005
VEHICLE SPEED CONTROL
DT: THE CONTACT STATED WHEN ACCELERATING BETWEEN 25-30 MPH THE VEHICLE HESITATED AND LURCHED FORWARD. THIS PROBLEM WAS INTERMITTENT IN NATURE. THE VEHICLE HAS BEEN TAKEN TO THE DEALER NUMEROUS TIMES. HOWEVER , THE DEALER WAS UNABLE TO DUPLICATE THE PROBLEM. NO REPAIRS HAVE BEEN MADE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10144010November 30, 2005
ENGINE AND ENGINE COOLING:ENGINE
WE HAVE BEEN EXPERIENCING AN ISSUE WITH OUR 2005 JETTA SINCE PURCHASE. WHENEVER WE START THE CAR FROM COLD WE EXPERIENCE A VERY LOUD NOISE THAT LASTS FOR ABOUT 20 SECONDS. WE HAVE TAKEN THE CAR IN TO THE DEALER 3 TIMES AND THE DEALER STATED THAT THIS WAS NOT A NORMAL SOUND. UNFORTUNATELY AT FIRST THEY SAID THIS WAS NORMAL. ONLY NOW ARE THEY ADMITTING THIS IS NOT NORMAL FOR A NEW CAR. THEY HAVE BEEN UNABLE TO DETERMINE THE PROBLEM AFTER 3 ATTEMPTS AND VOLKSWAGEN ARE STATING THIS IS A NORMAL ISSUE. THE DEALER DID REPLACE THE CATALYTIC CONVERTER WHICH DID NOT DO ANYTHING TO HELP.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10143494November 22, 2005
SERVICE BRAKES, HYDRAULIC
THE CAR IS SQUEALING RIDICULOUSLY LOUD WHEN THE CAR COMES TO A STOP OR IN REVERSE. (MOSTLY IN REVERSE) I HAVE CONTACTED VOLKSWAGEN MULTIPLE TIMES. THEY HAVE NOT BEEN ABLE TO FIX THIS PROBLEM OR GIVEN ANY INFORMATION ON FIXING THIS PROBLEM. THE DEALERSHIP HAS TRIED EVERYTHING THEY COULD TO FIX IT. I HAVE OTHER FRIENDS WITH THE SAME YEAR MAKE AND MODEL WITH THE SAME NOISE. THE SQUEALING NOISE IS SO LOUD, IT SOUNDS LIKE AN 18 WHEELER COMING TO A STOP. WE KEEP GETTING THE RUN AROUND FROM VOLKSWAGEN. IF I HAD KNOWN THIS PROBLEM WOULD NOT BE FIXED, I WOULD NEVER HAVE TAKEN OUT A LEASE ON THIS CAR. IT IS ONLY WITH THIS MODEL. MY PREVIOUS JETTA HAS NEVER DONE ANYTHING LIKE THAT. THE CAR IS A 2005 VOLKSWAGEN JETTA GLI 1.8 TURBO. I WANT ANSWERS FROM VOLKSWAGEN ON WHEN THEY ARE PLANNING TO CORRECT THIS PROBLEM. I WANT THIS KNOWN THAT THERE IS A PROBLEM AND FOR PEOPLE WHO HAVE OVER $350 A MONTH TO HAVE THE CAR, THAT THIS PROBLEM DOES NOT NEED TO WAIT 1 MORE MINUTE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10142903November 16, 2005
ENGINE AND ENGINE COOLING:ENGINE
ANY TIME THE VEHICLE IS NOT OPERATED FOR A FEW HOURS OR LONGER, THE ENGINE MAKES A VERY LOUD GRINDING NOISE UPON STARTING. THE NOISE LASTS LESS THAN 30 SECONDS, THEN A HIGH-PITCHED NOISE FOLLOWS BEFORE BOTH NOISES CEASE. I HAVE BEEN EXPERIENCING THESE NOISES SINCE I PURCHASED THE VEHICLE. I TOOK THIS VEHICLE TO THE DEALERSHIP FOR REPAIRS DUE TO THIS NOISE, AND WAS INFORMED THAT THERE WAS NOTHING THEY COULD DO AND THAT ALL NEW VEHICLES ON THE LOT WERE MAKING THE SAME NOISE. THE SALESMAN SUGGESTED THAT THE GRINDING NOISE WAS THE CATALYTIC CONVERTERS STARTING UP AND THE HIGH-PITCHED NOISE THAT FOLLOWED WAS THE FUEL PUMP. STILL, IT DOES NOT SOUND NORMAL, AND THE NOISE DOES NOT OCCUR IF THE VEHICLE HAS ONLY BEEN RESTING FOR A MATTER OF MINUTES. I FIND IT DIFFICULT TO BELIEVE THAT A NORMAL FUNCTION OF THE VEHICLE WOULD MAKE SUCH A NOISE, AND THEN ONLY MAKE IT ON CERTAIN OCCASIONS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10142474November 11, 2005
ELECTRICAL SYSTEM:IGNITION
WE WERE DRIVING OUR NEW 2005.5 JETTA 5 SPD AT AN INTERSECTION THE VEHICLE STALLED AS A RESULT OF THE CLUTCH BEING LET OUT TO QUICKLY. I TRIED TO START THE VEHICLE IMMEDIATELY WITHOUT SUCCESS. I PULLED THE BRAKE UP; PUSHED THE CLUTCH PEDAL COMPLETELY IN AND PUT THE STICK SHIFT INTO NEUTRAL. STILL WAS UNABLE TO START THE VEHICLE. AN EIGHTEEN WHEELER JUST MISSED US BY INCHES. FINALLY GOT THE CAR STARTED MADE OUR WAY HOME. AT HOME WE DUPLICATES WHAT HAPPENED AND DETERMINED WE NEEDED TO TURN THE KEY COMPLETELY TO THE OFF POSITION, THEN WE WERE ABLE TO SUCCESSFULLY RESTART THE ENGINE. WE DRIVE MOSTLY MANUAL TRANSMISSIONS AND CANNOT THINK OF ANY TIME WE HAVE HAD TO TURN THE KEY COMPLETELY TO THE OFF POSITION TO GET OUR VEHICLES STARTED. WE CALLED AND TALKED WITH THE SERVICE DEPARTMENT AND WERE TOLD THAT THIS WAS A NEW FEATURE VW INSTITUTED THIS YEAR TO KEEP DRIVERS FROM TRYING TO RESTART AN ENGINE THAT MAY ALREADY BE RUNNING AND POSSIBLY RUINING THE STARTER. RUINING THE STARTER WAS THE LEAST OF OUR PROBLEMS. WE ARE CONCERNED THE DOCUMENTATION THAT OUTLINES THAT THE DRIVER MUST RETURN THE KEY TO THE 0FF POSITION EVERY TIME TO RESTARTED THE ENGINE IS BURIED ON PG 92 OF BOOKLET 3.1 IN SECTION IGNITION LOCK POSITION OF THE KEY. THIS IS CLEARLY NOT SOMETHING A DRIVER WOULD NORMALLY LOOK FOR OR EXPECT FROM THE VEHICLE THEY ARE DRIVING. I WOULD LIKE TO RECOMMEND THIS FEATURE BE CHANGED SO THAT IF A DRIVER STALLS THEIR VEHICLE, ESPECIALLY IN A COMPROMISING SITUATION, THEY WOULD BE ABLE TO RESTART THE VEHICLE WITH THE KEY BEING ANYWHERE IN THE ON POSITION. IN ADDITION, UNTIL THIS COULD BE ACCOMPLISHED I WOULD RECOMMEND THIS INFORMATION BE INCLUDED IN THE JETTA QUICK REFERENCE GUIDE. THIS IS A MORE REASONABLE PLACE THE DRIVER MAY LOOK INSTEAD OF BEING BURIED DEEP INSIDE THE DRIVERS MANUAL. I ALSO RECOMMEND THIS BE INFORMATION THE DEALERSHIP IS REQUIRED TO MAKE SURE THE DRIVER KNOWS BEFORE LEAVING THEIR LOT. THIS IS DEFINITELY SOMETHING OF A POSSIBLE SAFETY ISSUE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10141102October 28, 2005
TIRES:TREAD/BELT
DRIVING VW JETTA BOUGHT NEW EARLY 2005 ON A SURFACE STREET IN WESTERVILLE. DRIVER SIDE FRONT TIRE DISINTEGRATED, CAUSING FOUR OR MORE HOLES (2" X 2") ON OUTER SIDE TIRE WALL. TIRE MADE BY MICHELIN; WE WILL KEEP TIRE OR AT LEAST RETAIN PHOTOS OF IT. CAR WAS TRAVELING AT 35-40 MPH DRIVEN BY MY WIFE. CONTROL WAS MAINTAINED UNTIL CAR STOPPED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10141135October 28, 2005
ELECTRICAL SYSTEM
DT: THE CONTACT STATED THE VEHICLE CAUGHT ON FIRE. THE CONTACT'S SON WAS DRIVING AND HE FELT THAT THE VEHICLE WAS NOT GETTING ANY FUEL. HE PRESSED THE GAS PEDAL AND THEN IT STALLED. HE DEPRESSED THE GAS PEDAL WHILE TRYING TO RESTART IT, AND IT STARTED SMOKING. HE GOT OUT OF THE VEHICLE AND LIFTED THE HOOD AND IT BURST INTO FLAMES. BY THE TIME THE FIRE DEPARTMENT ARRIVED THE VEHICLE WAS COMPLETELY ENGULFED IN FLAMES. THE VEHICLE WAS TOTALED, ACCORDING TO THE AUTO BODY SHOP THE ONLY THING THAT REMAINED WERE THE HEAD LIGHTS. THERE HAS BEEN NO INVESTIGATION AS TO WHERE THE FIRE STARTED. SHE CONTACTED VOLKSWAGEN, AND THEY TOLD HER THERE WAS A RECALL FOR A FAULTY FUEL CLAMP. BUT SHE NEVER RECEIVED A RECALL LETTER. THERE WAS A POLICE REPORT 5021483 WAS TAKEN AT THE SCENE. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10140929October 27, 2005
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:INJECTORS, ENGINE AND ENGINE COOLING, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE, ELECTRICAL SYSTEM:12V/24V/48V BATTERY, ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
DT: THE CONTACT STATED ON 8-16-05 WHILE DRIVING ON THE HIGHWAY THE CAR DIED. THEN IT LURCHED FORWARD, STOPPED AND LURCHED FORWARD AGAIN. THIS WAS THE FIFTH TIME THE CAR HAS BEEN AT THE DEALERS. THE FIRST TIME THE CHECK ENGINE LIGHT CAME ON, AND THEY REPLACED A FUEL INJECTOR. THE SECOND TIME THE ABS LIGHT, THE AIR BAG LIGHT, AND THE CHECK ENGINE LIGHT CAME ON. THEY INSTALLED A FULL DISTRIBUTOR RAIL. THE THIRD TIME THE ENGINE OVERHEATED, AND THE AIR CONDITIONER WOULD NOT WORK . THEY REPLACED THE BATTERY AND COOLING FANS. THE FOURTH TIME THE CHECK ENGINE LIGHT CAME ON AGAIN, AND THEY REPLACED A VALVE. THIS LAST TIME THE DEALER GAVE HIM A LOANER CAR. THEY HAVE NOT DIAGNOSED THE PROBLEM YET. THE DEALER CALLED ON FRIDAY TO TELL HIM THEY WOULD NOT PAY FOR THE LOANER CAR. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10140190October 19, 2005
ENGINE AND ENGINE COOLING
A FEW DAYS AFTER WE PURCHASED OUR NEW 2005 JETTA WE NOTICED THAT AFTER THE CAR HAD BEEN SITTING FOR 6 HOURS OR MORE WE WERE HEARING A VERY LOUD NOISE AT START UP. THIS HAPPENS EVERY TIME WE START THE CAR FROM COLD, BECOMING MORE LOUD THE COLDER IT IS - THE NOISE IS VERY LOUD AND MOST CERTAINLY NOT NORMAL FOR A BRAND NEW CAR. IT APPEARS THE NOISE IS COMING FROM THE ENGINE AREA. WE HAVE TAKEN THE CAR INTO THE DEALER AND AFTER LOOKING AT IT, THEY SAID THAT THIS WAS NORMAL AND REALLY DID NOT EXPLAIN AS TO WHAT IS MAKING THE NOISE. THEY DID STATE THAT OTHER JETTA'S MADE THE SAME NOISE. AGAIN, I FIND THIS VERY CONCERNING FOR A NEW CAR. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10140086October 18, 2005
ENGINE AND ENGINE COOLING:ENGINE
WHEN THE CAR HAS BEEN SITTING FOR A COUPLE OF HOURS IT MAKES A LOUD GRINDING NOISE WHEN YOU START IT. THIS LASTS FOR ABOUT 20 SECONDS AND THEN GOES AWAY, BUT IT OCCURS EVERYTIME YOU START THE CAR AFTER IT HAS BEEN SITTING FOR A LITTLE WHILE. I WAS TOLD THE NOISE WAS NORMAL BY MY SALES REP. I HAVE HAD THE CAR 2 AND 1/2 MONTHS AND THE NOISE JUST DOESN'T SOUND RIGHT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10135070September 1, 2005
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
I PURCHASED MY 2005 VOLKSWAGEN JETTA IN APRIL 2005 FROM COLONIAL VOLKSWAGEN IN FEASTERVILLE, PA. ON AUGUST 24TH I BROUGHT IT IN BECAUSE MY FRONT PASSENGER SEAT BELT BROKE. THE DEALER INDICATED THAT THEY DIDN'T HAVE THE BELT IN STOCK AND WOULD HAVE TO ORDER IT. I TOLD THEM THAT I WAS UNHAPPY WITH THE FACT THAT THEY DIDN'T STOCK SEAT BELT PARTS FOR A NEW VEHICLE AND THAT I FELT IT WAS DANGEROUS TO RIDE AROUND IN A VEHICLE WITHOUT SEAT BELTS. I ALSO CALLED VOLKSWAGEN, BUT THEY HAVE BEEN UNABLE TO REMEDY THE PROBLEM. AS OF TODAY, SEPT. 1, 2005, THE SEAT BELT IS STILL NOT IN. THIS IS A DANGEROUS SITUATION. IF I SHOULD GET INTO AN ACCIDENT AND MY PASSENGER IS HURT OR KILLED, WHO IS RESPONSIBLE? *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10133169August 17, 2005
ENGINE AND ENGINE COOLING:ENGINE
I HAVE ENCOUNTERED SEVERAL ISSUES THE MOST ALARMING CURRENTLY IS A SMELL OF BURNING OIL UPON HEAVY ACCELERATION WHICH HASN'T BEEN LOCATED BY THE DEALER EVEN THOUGH THE CAR HAS BEEN IN THE SHOP TWICE SINCE I PURCHASED THE VEHICLE IN MAY OF 05.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10133175August 17, 2005
ELECTRICAL SYSTEM:WIRING
I WAS STOPPED AT LIGHT AND HIT THE ACCELERATE TO FIND MY CAR HAD NO POWER AND SEVERAL WARNING LIGHTS CAME ON AT THE SAME TIME INCLUDING ESP, AND TRACTION, AS WELL AS THE EXHAUST LIGHT. THERE WAS ALSO A STRONG ODOR OF SOMETHING BURNING IN THE CAR. THE CAR WOULD NOT GO OVER 10 MILES PER HOUR AND HAD TO BE TOWED TO THE NEAREST VW DEALERSHIP THE POWER ISSUES WAS FIXED THE WAS NOT THE POWER ISSUE WAS THE WIRING HARNESS WHICH WAS REPLACED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10130710July 31, 2005
ENGINE AND ENGINE COOLING:ENGINE
WHEN WE COLD START OF OUR 2005 JETTA, THE ENGINE SOUNDS LIKE AN AIRPLANE ENGINE FIRING UP -- THE CAR REVS ITSELF AFTER 10 SECONDS AND THEN WHEN YOU PUT IT INTO REVERSE OR DRIVE -- IT LUNGES. CALLED VW AND HAD THE CAR TO THE DEALERSHIP. THEY AGREED THAT THE CAR HAD AN ISSUE AND SENT OUT A VW TECH TO PUT A RESONATOR ON THE CAR -- DIDN'T SOLVE THE PROBLEM. THEN AFTER 2 MONTHS OF FIGHTING THE DEALERSHIP AND VW, WE WEE TOLD THAT THE CAR IS PERFORMING TO SPEC AND THAT VW WOULD NOT DO ANYTHING TO FIX THIS ISSUE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10129371July 19, 2005
ENGINE AND ENGINE COOLING:ENGINE
WHEN THE CAR HAS BEEN SITTING FOR A COUPLE OF HOURS IT MAKES A LOUD GRINDING NOISE WHEN YOU START IT. THIS LASTS FOR ABOUT 20 SECONDS AND THEN GOES AWAY, BUT IT OCCURS EVERYTIME YOU START THE CAR AFTER IT HAS BEEN SITTING FOR A LITTLE WHILE. I WAS TOLD IT WAS THE SECONDARY AIR PUMP AND THAT IT'S NORMAL. WE'VE HAD THE CAR FOR A WEEK, AND THE NOISE JUST DOESN'T SEEM RIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10128741July 14, 2005
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
DT: CONTACT RECEIVED A RECALL LETTER ON 7-13-05 CONCERNING THE FUEL SUPPLY LINE CLAMP. A RECALL NUMBER WAS NOT AVAILABLE. SHE CALLED THE DEALER , AND THEY SAID THEY COULD NOT GET HER IN UNTIL WEDNESDAY 7-20-05 BECAUSE THEY COULD NOT FIT HER INTO THEIR BUSY SCHEDULE, AND BECAUSE THEY DID NOT HAVE THE CLAMP YET. CONSUMER REQUESTED A LOANER AND THEY COULD NOT PROVIDE A LOANER. CONSUMER CALLED A CUSTOMER CARE ADVOCATE LISTED ON THE RECALL LETTER TO SEE ABOUT GETTING A LOANER, AND THE ADVOCATE TOLD HER TO CONTINUE DRIVING THE CAR UNTIL SHE SMELLED GASOLINE, AND THEN HAVE IT TOWED TO THE NEAREST DEALER. THE ADVOCATE SUGGESTED CONSUMER CONTACT OTHER DEALERS TO TAKE HER CAR IN FOR THE RECALL REPAIRS, BUT SHE DID NOT WANT TO DRIVE THE VEHICLE ANY FURTHER THAN NECESSARY. ALL OF THE OTHER DEALERS WERE VERY FAR AWAY, AND THE RECALL STATES THERE WAS A DANGER OF A FIRE. SHE IS AFRAID TO DRIVE THE CAR. CONSUMER WAS ONLY ABLE TO PROVIDE THE NAME, CITY, AND STATE OF THE DEALER SHE CALLED .*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10127575July 6, 2005
ENGINE AND ENGINE COOLING:ENGINE:DIESEL
DT: THE CONSUMERS VEHICLE BEGAN TO SMOKE WHEN HE APPLIED THE ACCELERATOR. THIS CAUSED SOOT BUILD UP ON THE INSIDE OF THE CAR. THE SOOT WAS WORSE IN THE BACK OF THE STATION WAGON. SOOT AFFECTED THE WHOLE VEHICLE. THE CAR WAS TAKEN TO THE REPAIR SHOP FIVE TIMES FOR THIS COMPLAINT. CONSUMER STATED THAT IT WAS SIX TIMES, BUT THE DEALER DID NOT LOG THE FIRST COMPLAINT IN THE COMPUTER. CONSUMER STATED THAT THE DEALERSHIP WAS NOT ACKNOWLEDGING THE FIRST COMPLAINT. THE DEALERSHIP TOLD THE CONSUMER THAT THERE WAS NOTHING THEY COULD DO ABOUT THE EMISSION PROBLEM BECAUSE THIS WAS A NEW TYPE OF DIESEL ENGINE. THE TYPE OF ENGINE HAD A PUMP MADE TO USE EURO DIESEL WHICH WILL NOT BE AVAILABLE IN THE UNITED STATES UNTIL 2007. THIS INFORMATION WAS NOT MADE AVAILABLE TO THE CONSUMER BEFORE THE PURCHASE OF THE VEHICLE. THE CONSUMER DIDN'T WISH TO POLLUTE THE ENVIRONMENT. HE ALSO STATED IT WAS NOT SAFE FOR BREATHING. SOOT COULD CAUSE BLACK LUNG DISEASE. MANUFACTURER HAS BEEN NOTIFIED AND CLAIMED THAT THERE WAS NOTHING WRONG WITH THE VEHICLE, AND IT WILL NOT POLLUTE THE ENVIRONMENT UNTIL 2007 WHEN THE DIESEL WAS CONVERTED. THE CONSUMER HAD A MEETING WITH THE VOLKSWAGEN REPRESENTATIVE. THEY OFFERED TO REFUND THE COST OF CLEANING THE CAR FROM THE SOOT ON THE INSIDE. THE DEALERS PHONE NUMBER WAS NOT PROVIDED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10127585July 6, 2005
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
DT: THE CONSUMER STATED THE BUCKLE ASSEMBLY ON FRONT THE PASSENGER'S SEAT BELT WAS NOT LOCKING. THE SEAT BELT CAN NOT BE USED. THE VEHICLE HAS NOT BEEN TO A SERVICE DEALER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10126840June 28, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
SHIFTING FROM PARK TO EITHER REVERSE OR DRIVE WHILE ENGINE IS COLD, VEHICLE HESITATES AND THEN SUDDENLY JERKS INTO GEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10122055June 20, 2005
VEHICLE SPEED CONTROL
DT: THE CONTACT OWNS A 2005 VOLKSWAGEN JETTA. HE IS HAVING PROBLEMS WITH THE ACCELERATOR PEDAL. THE VEHICLE WILL NOT ACCELERATE WHEN HE NEEDS IT TO. WHEN HE TURNS THE CAR OFF AND LETS THE COMPUTER RESET THEN START THE VEHICLE IT WILL ACCELERATE. HE TOOK CAR TO A DEALER, AND SINCE THE PROBLEM WAS INTERMITTENT THEY COULD NOT FIGURE OUT THE CAUSE OF THE PROBLEM. DEALER COULD NOT DUPLICATE THE PROBLEM WHILE HAVING THE CAR FOR EIGHT DAYS.*AK *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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