Volkswagen ID.4 Complaints

991 consumer complaints on file.

#11456902March 15, 2022
SERVICE BRAKES
The stability control actives inappropriately in low speed corners, slowing the car down because it's activating the brakes. This is a known issue on AWD (dual motor) ID.4 and VW dealers have said VW is aware of it and confirmed it on road testing for multiple owners (see below). I would not call it a major/dire safety issue, but it limits forward momentum, which could be an issue in emergency maneuver, and could cause unintended slowing that may increase risk of rear end collision. It is unknown what effect inappropriate brake application could have in slippery conditions. I am one of the first AWD owners in the USA and started a discussion on the problem: https://www.vwidtalk.com/threads/esc-activating-in-off-ramp.3808/page-4 Subsequently, many AWD owners have noted the same glitch. It is believed to be a software glitch (one of many in this car).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456809March 15, 2022
SERVICE BRAKES
Electronic Stability Control (ESC) is activating frequently and unexpectedly. Happens on dry roads, under normal and safe driving conditions. ESC is felt as braking one or more wheels, and indicator is flashing on instrument cluster. This is not expected behavior under the driving conditions. Actuation is 100% repeatable on the same routes and speeds (typically curving roads or highway on/off-ramps), at varying temperatures (above and below freezing), dry and wet conditions, with stock tires properly inflated, in "B" or "D" mode (and drivetrain set to Comfort or ECO mode). Happens when accelerating, coasting, or brake being applied by driver.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456731March 15, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: WARNING, LANE DEPARTURE: ASSIST
The automatic emergency braking system does not work at all. The lane keeping assistance feature has tried to ram me into concrete walls on the freeway. It has tried to ram me into metal exit fencing. It has tried to ram me into semi trucks. it has tried to run me off the road entirely. This system reacts inappropriately and when it reacts it over corrects by a large margin. It also cannot detect most types of lane markings. This happens all the time it isn't a single incident. Did I mention that there is no way to permanently disable the system?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456294March 11, 2022
STEERING, ENGINE, ELECTRICAL SYSTEM
While backing out of the drive way, electronic console of the car went black, we lost control over steering and accelerator functions and potentially brakes (unsure) while car was still moving. This happened at low speed (5-10 MPH). The instrument panel showed message to call service immediately. To regain control, we pressed the start engine button, which allowed us to again control the car. The call service message disappeared.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455577March 7, 2022
UNKNOWN OR OTHER
The information touchscreen is faulty and constantly needs to be touched multiple times. This is distracting and makes driver look away from road to double check if pushing correctly. This applies to ALL functions controlling everything from temperature, ride control, entertainment, navigation etc. There are times where I need to touch an area from 1-5+ times for response. The system is registering a touch because there is an audible sound when you he'd, but no response from system. This can be verified by thousands of users complaining about it on https://www.vwidtalk.com/forums/volkswagen-id-4.30/ VW has promised an update for over a year. It is very dangerous and i have wandered from lane trying to rectify it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453460February 22, 2022
ELECTRICAL SYSTEM, ENGINE, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
On multiple occasions, my brand new ID.4 has shut down while driving giving various error messages relating to the electrical system and safety features--including with the electrical system generally, with the "12 Volt electrical system", with the auto assist braking, with lane assist, etc.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452273February 16, 2022
SERVICE BRAKES, AIR:DISC
Th contact owned a 2021 Volkswagen ID.4. The contact stated that while driving at approximately 50 MPH on a freeway, traffic seemed to be slowing down. The contact stated that when he depressed the brake pedal, his vehicle did not respond to the brakes causing his vehicle to crash in the rear of another vehicle. The contact stated that the air bags did not deploy at the time, however, he did not sustain any injuries nor did the person in the other vehicle. The contact stated that there was no police report filed. The vehicle was towed to the dealer where he was advised that his vehicle had been classified as a total loss. The contact stated that he felt as though there was not that much damage to his vehicle, however, he was advised that the damages were too expensive to repair. The manufacturer was not notified of the failure. The failure mileage was 8,000
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11451844February 14, 2022
POWER TRAIN
The contact owns a 2021 Volkswagen ID.4. The contact stated that after he parked and secured his vehicle to proceed into his residence, he later found out that the vehicle had unintendedly rolled backward out of the driveway. The contact stated that the vehicle did not crash into any objects. The contact stated that the vehicle stopped without driver assistance. The manufacturer was made aware of the failure and an appointment was scheduled with a dealer. The approximate failure mileage was 4,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451352February 10, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: WARNING, LANE DEPARTURE: ASSIST
the car gives zero audible warnings when the TACC + LANE KEEP turns off. On the freeway driving in a curb, it would turn off without warnings. I almost hit my car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446814January 9, 2022
UNKNOWN OR OTHER, BACK OVER PREVENTION: WARNINGS, EXTERIOR LIGHTING
When driving in reverse my vehicle does not have a clear view based on the rear lights installed. The lighting design does not light the area behind the vehicle sufficiently and poses great risk of hitting child or object behind vehicle. Rear camera is essentially rendered useless during nighttime driving and or parking.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11446521January 6, 2022
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
In October, 11 weeks ago, while parallel parking, which I do everyday for work, I reversed back into an empty spot, toggled into Drive to straighten out my car and my car accelerated and hit the car parked in front of me. I kept stomping on the break pedal but it was stiff, I couldn't press it down at all. The break pedal was as if the car was turned off. Even though it has been 11 weeks ago, I will not drive the car because VW has not fixed the problem and I do not feel safe. The body repair has been done. The car remains at the dealership where I bought it and is available for inspection. I could of hit many children because I was parking at an Elementary school when this unintended acceleration coupled with no brakes happened. It is VW's first ever ALL ELECTRIC car and the ID4's have NEVER had a software update. VW says, no technicians or trained mechanics, software would have to be done at dealer and could take all day, no software to download using Wi-Fi, may need bigger battery and no parts available. VW corporate fly out to inspect the car and run reports but they refuse to give me a copy and so does the dealership. VW is taking no responsibility and said the brake peddle was never applied, only the accelerator. I never put my foot on or near the accelerator because I was only inching forward to straighten my wheels out. When the car was put into drive it does not need any gas to move only a few inches forward. My insurance representative tried to run a report but he said there was no information at all on the recorder. He said I shouldn't have towed my car back to the dealer because information may have been erased. There were no warnings or assist to stop the car. This has not just happened to me but to many others as well. I can send documentation for that if you need
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11446189January 4, 2022
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, POWER TRAIN
The car displays warnings such as "travel assist unavailable," "electrical system not working properly," "drive system error" and "please service vehicle. The warnings appear upon startup after entering the car, or when attempting to shift from park to drive, park to reverse, or reverse to drive. The warnings leave the car in "park" and it cannot be moved. When they appear, the driver must exit the car and leave it stationary in the parking lot or busy street where the errors occurred for up to 30 minutes before the car's electrical and drive systems will reset. After reset, the car may or may not have recovered and become drivable, requiring at times multiple attempts before car can be moved. Having to leave the car in a parking lot is a nuisance. Having to leave the car in the middle of a street is hazardous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445600December 30, 2021
LATCHES/LOCKS/LINKAGES:TAILGATE:LATCH
The contact owns a 2021 Volkswagen ID.4. The contact stated that the tailgate of the vehicle would not fully open or fully close when engaged by pressing the button on the tailgate or by pressing the release button inside the vehicle. The tailgate warning light was illuminated. The vehicle was taken to the dealer who diagnosed that the motors that opened and closed the tailgate had failed. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444780December 22, 2021
EXTERIOR LIGHTING, VISIBILITY/WIPER, UNKNOWN OR OTHER
The back up camera lighting is so poor it poses a danger at night. Backing up at night even in well lit areas poses a threat to those around the car. If you apply the brakes this emits some light but if not braking the screen is almost black so it is difficult to see if you are on the road/driveway and if an object was below the camera would pose a threat to life or damage to the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443827December 14, 2021
ELECTRICAL SYSTEM
I bought a new ID4 from VW, it is 2 weeks old. Multiple times it has shown multiple error messages such as "Electrical system not working" then stops in the middle of the road. I am unable to change the drive from neutral or move the car, sometimes pushing the start button several times finally turns it off. There have been three incidents so far with less than 20 miles on the car. There are dozens of repots of others with the same issue, with only 10-20k ID4s sold, this is a high number of faulty vehicles. See https://www.reddit.com/r/VWiD4Owners/comments/pd0jdf/electrical_system_not_working_correctly/ https://www.vwidtalk.com/threads/my-turn-for-electrical-system-failure-now-fixed.3693/ etc
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440088November 10, 2021
STEERING, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
Pulling into a parking space, using reiterative braking (B Mode). When applying brakes, car bolted and could not be controlled. It jumped a curb and drove straight toward a building. Brakes would not respond. Steering would not respond. I managed to steer the car avoiding the building but taking down a bench and ripping up the turf in front of the building. Car made a complete u-turn before coming to a stop. At that point, all electrical systems shut down, including the outside mirrors--they retracted. There was damage to exterior of the car-- a torn side molding and scratches and minor dents from bushes and the bench that was destroyed. The infotainment completely shut down. when I finally was able to restart the car, the systems came back on slowly, one at time. The car was towed by VW Roadside Assistance to a collision center for body repairs. It will be towed to the dealership after body repairs to diagnose the problem. I did not want to drive the car, not knowing if it is safe to drive. I had to file an insurance claim for the damage to the car and to the property that was damaged in the process. No other cars were damaged.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11437691October 21, 2021
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
On 9/28, I purchased my vehicle from Fairfax Volkswagen. On that date, I noticed the error message on the display, but the salesman said it was nothing to worry about. That following week, I noticed several vehicles flashing their lights at me. Later that evening, I discovered the left headlight day running lamp was not functional, and the high beam would not turn off. In addition, I notice the right headlight was not functioning properly as well. The following day, I took the vehicle to be inspected at Ourisman Volkswagen of Waldorf Maryland. I was informed the left and right headlight would need to be replaced on the vehicle due to some form of electrical malfunction.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435861October 7, 2021
SERVICE BRAKES, FUEL/PROPULSION SYSTEM
We vehicle is stopped in any type of grade (hill, incline, or decline) when releasing the break pedal the vehicle will roll in the direction of the grade, power must be immediately applied to prevent roll. This could potentially cause a crash if a vehicle is behind/in front of another. The system should employ an auto hold type of grade breaking system. Vehicle has not been inspected, and is available upon request. This can be reproduced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435853October 7, 2021
VEHICLE SPEED CONTROL
After receiving a service on the vehicle, I pulled out of the dealership and went left to go up a slight hill, I got half way out and the accelerator pedal would not work. I pushed down to the ground and the car would not go. There was a car coming towards me and swerved to avoid me after a second it kicked back in. This hasn’t happened since, and I have heard of this happening after a service appointment from another owner. Note this has not happened since. No warning lamps or other messages. I scanned the car with OBD device and no warnings found. Car is available for inspection upon request. This impacts safety as after service the car should not have any acceleration issues, in this scenario if the car will not go, there is a potential of a crash.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434567September 27, 2021
STEERING, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Warning indicator came on several times, brake and steering problems.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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