Volkswagen ID.4 Complaints

1,027 consumer complaints on file.

#11593431June 10, 2024
SERVICE BRAKES, VEHICLE SPEED CONTROL
The contact owns a 2023 Volkswagen ID.4. The contact stated that while driving at an undisclosed speed, the vehicle independently accelerated. The contact stated that the brake pedal was depressed, however, the vehicle failed to stop as intended. The contact stated that the vehicle rear-ended the contact's other parked vehicle. The contact stated that the vehicle crashed into the contact's residential iron fence and the fence was damaged. In addition, the vehicle crashed into the contact's home and damaged the 6ft window. The contact stated that the failure occurred while the contact was parking the vehicle in the contact's driveway. The contact stated that the front end of the vehicle was damaged. In addition, the rear end of the parked vehicle was damaged. There were no injuries sustained. No police or fire reports were filed. The contact stated that the vehicle was previously taken to the dealer for a service appointment on May 30, 2024. The vehicle remained at the contact's residence. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 2,800.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11593243June 8, 2024
SERVICE BRAKES
Oct 9th 23 - My wife pulled into the office parking lot , and as she braked after parking the car. Post braking suddenly she realized the car was morning forward and it hit the car parked in front of her slot. The car being driven in the B mode , so it could recharge. The front bumper and grill were damaged incurring a loss of $ 6,972.76. Fortunately did ot cause ay bodily injury to either me or other people in the parking lot. June 6th 24 - I pulled into the grocery store parking lot, and as i braked and parked the car, i noticed the very same phenomenon , after stopping suddenly i realize that the car went over the curb of the parking lot, hit the car parked next to me and then jumped to the otherside of the road and i had to steer into the next parking lot. Again causing severe damage to my car as well as the car parked next to me. Fortunately there was nobody walking in the parking lot, or no other car that was entering the parking lot, for as the car jumped the curb it could lead to a very fatal accident.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11593143June 7, 2024
UNKNOWN OR OTHER
I have an open recall on my vehicle. It is related to software defect that can affect the dashboard display that can affect the rear view camera. Currently, no remedy available. However, my main source of income comes from the ride share program. I won’t be able to earn income if my vehicle is not available. The manufacturers repeats “no remedy at this point. Need to wait.” It’s very difficult to just wait without timeframe of when it will be available for fixing it. It’s almost a month since the recall was placed. Please help in getting this resolved. Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592939June 6, 2024
ELECTRICAL SYSTEM, ENGINE
The car milage dropped Significantly, i took it to Tracy VW shop and they did not repair it , took it to Dublin VW and they did took 2 weeks replacing a battery cell then they found another defective electric cable that is on backorder with no eta for replacement , i am paying for gas and for fixing on a loaner car rather that drive my own car
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592927June 6, 2024
UNKNOWN OR OTHER, POWER TRAIN, FORWARD COLLISION AVOIDANCE: WARNINGS
I was halfway into a parking stall. There was a cement sign post at the end of the stall and a truck facing me opposite. About six feet from the post the car accelerated and glanced off the post and hit the truck slightly. It happened very fast but I am 99% sure the car accelerated on its own. We did a search afterwards and found many reports of our model doing similar things.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11592785June 6, 2024
VEHICLE SPEED CONTROL
Twice after picking up the vehicle from the dealership for a recall or service I've stopped at the light near the dealer. On seeing green in accelerate and mid-way through the turn power will fail. I release the accelerator pedal once or twice and power returns.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592775June 6, 2024
STEERING
Steering wheel wrapping is prematurely peeling due to the material used. I’ve seen and heard many complaints about this. Cars are only a few years old.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592260June 3, 2024
POWER TRAIN
The contact owns a 2023 Volkswagen ID.4. The contact stated that while driving at undisclosed speeds and after stopping at a stop sign and attempting to accelerate, the vehicle failed to respond as intended. The contact stated that the accelerator pedal needed to be depressed several times before the vehicle accelerated. The vehicle was taken to a local dealer however, the cause for the failure was not found. The contact stated that a technician test-drove the vehicle with him and noticed the failure however since the mechanic was unable to retrieve an error code, the vehicle could not be properly diagnosed. The vehicle was not repaired. The manufacturer was made aware of the failure; however, no assistance was provided. The failure mileage was approximately 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592211June 3, 2024
POWER TRAIN
After coming to a stop or slowing the vehicle down to under 5 mph, the vehicle occasionally does not respond to the accelerator being pressed. When this happens, I can take my foot completely off the accelerator and press the accelerator to the floor several times before the car will begin moving. It generally starts moving again after a few seconds. There are no error messages displayed on the dash, and the car remains in the drive mode. This has happened when attempting to make unprotected left turns; I luckily have not been hit, but its led to several close calls where my car creeps across oncoming traffic instead of accelerating as I keep pressing the pedal.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592041June 3, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
I was driving my car (Vehicle 2, Volkswagen) southbound [XXX] , south of La Cumbre, in the #1 lane, at approximately 65 miles per hour at adaptive cruise control. I observed Vehicle 1 traveling in the #2 lane when Vehicle 1 veered into lane #1. Adaptive cruise control failed to recognize the object in my lane. It failed to reduced the speed, it failed to initiate automatic brake system, and it failed to warned the driver of the object. I collided with the front right side of his vehicle. After the crash Party 2 drove to the median shoulder and a waited CHP arrival. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11592040June 3, 2024
ELECTRICAL SYSTEM
The window is going down when I am trying to close the window. somehow the car is trigerring pinch protection on daily uses and keep opening the window down ! I have video i want to share but i cannot upload videos here
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591438May 30, 2024
TIRES
Pirelli Scorpion Zero All Season 255/45 R20 105T After about a month of owning my car, I noticed brown stains on my tires which made them look very old and worn and dirty. I tried washing them off and the stains kept coming back. I emailed the manufacturer and they told me that the browning on the tires was a normal reaction to extreme UV exposure or it could happen over time. I pointed this out to the dealership and they told me it was just dirt. Since this was a brand new car I did not believe the tires should look like this nor have I ever seen tires on a brand new car look this way. After doing a little more research I was convinced the tires were defective. Then in April I ended up getting a screw in one of my tires and it went completely flat and was unrepairable. The tires seemed defective right after I purchased the car and I do not feel like they are safe. The fact that this nail went through the tire when the nail wasn't even sharp indicates to me that the rubber is somehow defective. I've told this to the dealer and the manufacturer and they both tell me that this is normal and tires are supposed to be discolored and it's normal to have the brown stains on them.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590686May 25, 2024
EXTERIOR LIGHTING
Car suddenly developed a warning which read 'Warnings and information not available. Drive with greater care!'. All headlights, DRLs, and turn signals failed to illuminate. This caused a safety hazard while driving at dusk because there were no warnings regarding the lack of headlights and we didn't notice until it was too late and we were on a dark road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590449May 23, 2024
ELECTRICAL SYSTEM, ENGINE
The Marin Volkswagen dealer informs me that the JX4 electric drive motor, control electronics 2 and high voltage control module on my 2023 Volkswagen ID.4 all failed and need to be replaced. I am informed that a Volkswagen field representative went out to the Marin dealership and confirmed the necessity of these repairs. On [XXX], 2024, I was driving in the fast lane of [XXX] at a speed of somewhere between 65 /70 miles per hour when I heard a loud "pop" sound and a warning appeared on my dashboard indicating a system failure and warning me to immediately pull over. I had lost all motor power and had to use whatever remaining momentum I had to immediately get over to the right hand shoulder in rush hour traffic. Mine and the safety of all other drivers in the area were compromised because I could have been rear-ended at high speed if I had instead hit my brakes and lost momentum in getting over to the shoulder. I was lucky to have reacted in the manner that I did in maintaining my remaining momentum. There was a very minimal shoulder available for me to pull off on. A Marin County sheriff was able to pull up behind me with flashing lights to warn drivers in the right lane to steer clear and avoid my vehicle. I had the vehicle towed to the nearest VW dealership. I had charged the car at an Electrify America station in San Francisco about an hour prior to the incident and the car had sufficient battery power (approx. 80%). I had no prior indicators that there was any problem with the vehicle. At the time of the incident, I had previously received all software updates and had the 30K maintenance service on [XXX], 2023 at Dirito Bros. Volkswagen in Walnut Creek, CA. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590181May 22, 2024
STRUCTURE:BODY
Driver door locks cycles while driving. Sometimes door will open while car is moving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590036May 21, 2024
STRUCTURE:BODY
While driving on highway, the driver side door opened with no user input. This happened twice. Once before the handle water ingress recall, and another incidence after the first recall was fixed. Apparently, it did not address problem. The door continues to pop open while the car is moving at high speed unexpected.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589871May 21, 2024
STRUCTURE:BODY
While the vehicle was in driving on the street, and when we stopped at the streetlight the vehicle went to parking mode, and the drivers door suddenly got opened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589700May 20, 2024
SERVICE BRAKES, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I drove an ID-4 down south and preparing for right turn. Suddenly, the car was accelerating to a very high speed with the accelerator not being pressed (spontaneous acceleration). I tried hard to press the brake, but no effectiveness. Instead of turning a 90-degree angle to the west direction, the car only turned 45 degrees toward southwest, hitting the safety island and jump over the island, then crossing the eastbound road, climbing up the curb and the left side of the car hit the street tree. The car then snaked along the sidewalk and grass toward west before it stopped. The car then is pulled to the body shop (Caliber in San Jose). 1) Accelerator and brake are both failed. The car spontaneously accelerates itself and cannot be stopped even pressing the brake paddle 2) In the collision, my left shoulder and neck got hurts. 3) Not yet. The car is in the body shop. 4) The car is in the body shop. Police has seen the car. 5) No. It happened suddenly.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11589546May 19, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
While driving my vehicle it shifts into “park”, not sure if it is an electrical issue, transmission, or breaking issue. I have taken to the dealership for repairs they worked on the driver seat sensors, was at the dealership for 10 days. Three days after repairs the same issue occurred, took back to the dealership and they informed me that they could not recreate the issue(possible electrical issue), the service advisor suggested that I should not move around in the seat while driving to correct the issue. Again about three days later the same issue occurred again, this time in heavy traffic and it was difficult to get into “drive”, I have returned the car back to the dealership. At this time, I asked the service manager to take a ride with me, he seemed very surprised when the issue occurred with him in the drivers seat, he also had a hard time getting the car into drive. This seems like a big safety concern for a vehicle to rear end my car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589303May 17, 2024
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
I got out of my car on Saturday, April 20th at a shopping mall 50 miles from my house. I parked and my screen told me that I had an over the air software update that I needed to install. I began installation of the update and parked and left my vehicle. I returned approximately 2 hours later and the car would not shift into drive. I had a yellow error message that said my cornering light was not functioning properly, but nothing referencing why my car wouldn't go into drive. I sat and tried to troubleshoot for another hour before calling roadside assistance. I was away from home, so they explained that they would only be able to tow it to a nearby dealership. It was after hours, nothing was open and it wouldn't be open until the following Monday. I paid almost 500 dollars to tow the vehicle to my house and then paid another 100 dollars through AAA to tow it to the dealership on Monday morning. Since then, my car has been at the service center and has not been repaired. They gave me a loaner but it's been almost 30 days and no resolution. I have been told that the issue was related to a known recall. I contacted VW to discuss a Towing reimbursement and was informed that VW would not be covering the expenses for either Tow event even though the first was completed under their Roadside assistance program.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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