Volkswagen Golf Complaints (2000)

88 consumer complaints on file.

#10073067May 24, 2004
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
THE AIRBAG LIGHT CAME ON. WHEN I TOOK IT TO THE DEALERSHIP I WAS TOLD IT WAS BECAUSE MY OWNERS MANUAL WAS UNDER THE PASSENGER SEAT. THIS CAUSED THE CONNECTORS TO BREAK. PERHAPS PEOPLE SHOULD BE TOLD NOT TO PUT ANYTHING UNDER THE SEAT. THERE IS NOTHING IN THE OWNERS MANUAL THAT STATES THAT. IT COST ME $300 TO HAVE THIS FIXED. I FEEL VOLKSWAGEN SHOULD COVER THE COST OF THIS REPAIR. I HAVE AN EXTENDED WARRANTY AND WAS STILL TOLD SINCE IT WAS AN OUTSIDE SOURCE (THE OWNERS MANUAL) WHICH CAUSED THE BREAKAGE, IT WAS NOT COVERED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072966May 21, 2004
LATCHES/LOCKS/LINKAGES:DOORS:LATCH, STRUCTURE:BODY:DOOR
THE CAR HAS HAD SQUEAKING AND CREAKING FRONT DOORS SINCE TWO WEEKS AFTER DELIVERY. THE DEALER HAS TRIED SEVERAL TIMES TO LUBRICATE, ADJUST THE DOOR AND STRIKER. THE PROBLEM HAS NEVER BEEN SOLVED. IT CAN BE HEARD WHENEVER THE CAR ACCELERATES, DECELERATES, OR CHANGES DIRECTION. IT ALSO HAS BUZZES, CREAKS, SQUEAKS, AND RATTLES IN THE DASH. THE PROBLEM IS GROWING WORSE AND NO ONE KNOWS HOW TO SOLVE IT. THIS CAR HAS BEEN DOING THIS SINCE IT WAS TWO WEEKS OLD. IT ONLY HAS 30,000 MILES ON IT AT PRESENT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10059554February 23, 2004
SERVICE BRAKES, HYDRAULIC:BRAKE FLUID LOW WARNING: LAMP
WHEN DRIVING AT ANY SPEED BRAKE LIGHT APPEARED ON THE DASH. CONSUMER TOOK VEHICLE TO THE DEALERSHIP OVER TEN TIMES, BUT PROBLEM RECURRED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10059305February 19, 2004
ENGINE AND ENGINE COOLING
THE VEHICLE STALLED WHILE DRIVING. THE VEHICLE WAS TAKEN TO THE DEALER ON NINE OCCASIONS BUT THE PROBLEM STILL EXIST. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10049663December 12, 2003
ENGINE AND ENGINE COOLING:ENGINE, EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
OUR VOLKSWAGEN GOLF ( CUTS OUT ON US WHEN THE CAR IS MOVING. THIS HAS BEEN A PROBLEM FOR MOST OF THE YEAR. WE HAVE TAKEN OUR CAR TO THE VOLKSWAGEN DEALER AT LEAST 7 TIMES SO FAR AND THE CAR STILL CUTS OUT DESPITE MANY DIFFERENT THINGS BEING DONE. OUR DEALER HAS TOLD US THAT THEY ARE STILL NOT SURE WHY, AND AFTER THE LAST VISIT, THEY THOUGHT THEY HAD FIXED IT. HOWEVER, I WAS JST DRIVING ON THE 1-9 IN NEW JERSEY AT SPEED AND THE ENGINE CUT OUT ON ME. THERE WAS NO WHERE TO PULL OVER AND I HAD TO PUT MY WARNING LIGHTS ON AND LET THE CAR COME TO A STOP. I ALSO LOST MY STEARING ALTHOUGH THANKFULLY I WAS IN THE RIGHT LANE. ALTHOUGH THE VOLKSWAGON DEALER IS TRYING ITS BEST TO REPAIR OUR CAR AND HAS BEEN IN CONTACT WITH VOLKSWAGON FOR HELP, THIS KEEPS HAPPENING. THIS HAS JUST HAPPENED AGAIN AND I AM WRITING WHILE I AM STILL ANGRY. SINCE COLLECTING THE CAR FROM THE DEALER LAST WEEK WE THOUGHT THE PROBLEM MAY HAVE BEEN SOLVED AS THE ENGINE DIDN'T CUT OUT ALL WEEK (BEFORE IT WAS NEARLY EVERYDAY), HOWEVER IT HAS HAPPENED AGAIN. THE THING THAT IS BOTHERING ME MOST AND UPSETTING ME IS THAT THIS RECURRING UNSOLVED PROBLEM IS POTENTIALLY THREATENING TO MY HUSBANDS AND MY LIFE- AS WELL AS OTHER ROAD USERS. IT IS EXTREMELY SCARY WHEN THE ENGINE CUTS OUT AT SPEED WHILE OTHER CARS ARE WHIZZING PAST YOU. I ALSO WANT TO KNOW WHY WE HAVE TO BE WARY EVERYTIME WE COLLECT THE CAR FROM THE DEALER, BECAUSE EVERYTIME THE PROBLEM HAS NOT BEEN REMEDIED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10025518July 7, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
MY VOLKSWAGEN GOLF TDI HAD TO HAVE THE REAR ROTORS AND BRAKE PADS REPLACED WITH LESS THAN 30,000 MILES. THE FRONT BRAKES WERE STILL IN GOOD SHAPE. THE SERVICE PERSON NOTED THAT BRAKE DUST STICKS TO THE SLIDING PARTS AND CAUSES THE BRAKES TO STICK AND WEAR. THE REAR BRAKE PADS WERE TOTALLY WORN AND THE ROTORS SCORED. AT 36,000 MILE MY CAR'S BRAKES ARE MAKING A GRINDING NOISES AGAIN WHEN THE BRAKE PEDAL IS NOT DEPRESSED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10018663May 14, 2003
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
HIGH PRESSURE SIDE NIPPLE, EXITING FUEL PUMP/SENDING UNIT ASSEMBLY CRACKED, SPRAYING UNDERSIDE OF VEHICLE ABOVE FUEL TANK, BELOW REAR SEATS WITH FUEL. THIS AREA IS WELL PROTECTED FROM ROAD DEBRIS AND NO IMPACT DAMAGE IS EVIDENT. VEHICLE HAS NOT BEEN IN AN ACCIDENT OF ANY KIND, PURCHASED NEW IN SEPT 2000. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10018195May 5, 2003
ENGINE AND ENGINE COOLING:ENGINE
THE ENGINE STALLED INTERMITTENTLY WHICH CAUSED SERIOUS PROBLEMS WITH THE AUTOMATIC TRANSMISSION. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10010718March 18, 2003
AIR BAGS
TOOK CAR TO DEALER BECAUSE AIRBAG LIGHT INDICATOR ON DASHBOARD WAS LIT- WAS TOLD BY TECHNICIAN THE AIRBAG IGNITOR WOULD NEED TO BE REPLACED FOR $300. DESPITE THE EXPIRATION OF THE WARRANTY, THIS COST OF THE REPAIR SHOULD BE COVERED BY MANUFACTURER/DEALER SINCE THIS IS A MANUFACTURER DEFECT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10003597January 29, 2003
WHEELS:LUGS/NUTS/BOLTS/STUDS
WE TRIED TO REPLACE OUR TIRES FOR THE FIRST TIME AND TWO OF THE WHEEL LOCKS WERE COMPLETELY OXIDIZED ON AND COULD NOT BE PULLED OFF OR BROKEN BY ANYONE AT THREE DIFFERENT SHOPS. WE WERE TOLD THIS IS DUE TO POOR DESIGN. AS SOON AS SOMEONE TRIES TO TURN THE WHEEL LOCKS THEY WERE COMPLETELY STRIPPED AND FROM THEN ON IMPOSSIBLE TO REMOVE. WE HAVE NOT BEEN ABLE TO REPLACE OUR LOW TREAD TIRES DUE TO THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10004136January 17, 2003
ENGINE AND ENGINE COOLING
WHILE DRIVING THE VEHICLE INTERMITTENTLY ENGINE LIGHT AND HEAVY VIBRATION FORCE TO PULL OFF THE ROAD. DUE TO A FAULTY ENGINE COIL PACK. DEALER CHANGED THE FAULTY COIL PACK. AFTER COIL PACK WAS CHANGED VEHICLE SUFFERED SUDDEN ACCELERATION. PLEASE PROVIDE FURTHER INFORMATION. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10002673January 14, 2003
FUEL SYSTEM, OTHER:FUEL INJECTION SYSTEM, UNKNOWN OR OTHER, FUEL SYSTEM, OTHER:DELIVERY
ENGINE RUNS ROUGH, AND ENGINE CHECK LIGHT COMES ON. DEALER REPAIR CENTER STATE CHECK LIGHT CAME ON B/C INJECTORS NEEDED TO BE CLEANED AND VACUM HOSES HAD TO BE REPLACED. CAR HAS ONLY 20K MI ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10001595December 27, 2002
SUSPENSION:FRONT:CONTROL ARM
CONSUMER STATED THAT THEY HAVE THE SAME PROBLEM AS RECALL #00V280000 FRONT CONTROL ARM. DEALER WILL NOT REPAIR BECAUSE VIN# WAS NOT INCLUDED. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8021464October 23, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
CONSUMER STATES WHILE THE ENGINE DRIVING 60 MPH THE VEHICLE SHUT DOWN CAUSING LOST OF POWER STEERING. MR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#767701September 25, 2002
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
THE CONNECTOR ON THE FUEL PUMP CRACKED RESULTING IN A FUEL LEAK AND A STRONG GAS SMELL INSIDE THE CAR. THE DEALER MECHANIC WHERE THE PART WAS PURCHASED, REPORTED THAT THEY HAVE DONE 15 TO 20 OF THESE RECENTLY. THE ENTIRE FUEL PUMP HAD TO BE REPLACED. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#767323September 17, 2002
VISIBILITY:GLASS, SIDE/REAR
ONCE AGAIN, INCONVENIENCED BY WINDOW SLIDER/REGULATOR FAILURE. FIRST IT WAS THE PASSENGER SIDE WINDOW, NOW THE DRIVER'S SIDE. THE WINDOW FROZE IN THE DOWN POSITION WITH ONLY A GRINDING NOISE WHEN I ATTEMPTED TO POWER THE WINDOW BACK UP. I IMMEDIATELY GOT ON THE PHONE AND ATTEMPTED TO SCHEDULE AN APPOINTMENT FOR REPAIR. UNFORTUNATELY, NONE OF THE LOCAL DEALERSHIPS COULD OFFER ME AN APPOINTMENT THAT WOULD GET MAKE BACK ON THE ROAD IN A COUPLE OF DAYS. THUS, I JUST SHOWED UP AT ONE DEALERSHIP WHEN IT OPENED AND MANAGED TO GET MY CAR SERVICED QUICKLY AND THE REPAIR WAS BILLED AS A WARRANTY ITEM. FILING THIS REPORT BECAUSE THIS IS THE SECOND WINDOW ON MY CAR AND THIS COULD BE A SAFETY ISSUE DEPENDING ON THE CONDITIONS INVOLVED. THANK YOU.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#767176September 14, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, VISIBILITY:WINDSHIELD
1. RUST ON BRAKES PAD GUIDES BLOCKED THE PADS ON THE ROTORS. ROTORS WERE WARPED FROM THE HEAT, BRAKE PAD ON LEFT REAR SIDE WORE FROM 1/2" ALL THE WAY TO THE METAL IN SHORT TIME. VEHICLE WAS INSPECTED TO THE DEALER FOR 30K SERVICE 25 DAYS PRIOR TO INCIDENT. VW CUSTOMER SERVICE CONSIDERS THE INCIDENT DUE TO "ELEMENTS AND NORMAL WEAR AND TEAR". COST OF REPAIR: $418.74 NOT COVERED BY MANUFACTURER. 2. WINDOW CLAMPS AND CABLE DEFECTIVE, REPAIR COVERED BY THE MANUFACTURER, NO RECALL ON PARTS, HUNDREDS OF CASES EXPERIENCED BY THE DEALERSHIP, AS PER DEALERSHIP EMPLOYEES. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#767090September 12, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
ON MARCH 27, 2002, AT 26,795 MILES, I REQUESTED A 30,000 MILE SERVICE FROM ROSEVILLE VOLKSWAGEN. ROSEVILLE VOLKSWAGEN IS LOCATED AT 830 AUTOMALL DR., ROSEVILLE, CA 95661-3023 AND THE PHONE NUMBER THERE IS (916) 774-2777. DURING THE 30,000 MILE SERVICE, THE TECHNICIAN INDICATED ON THE MAINTENANCE WORKSHEET THAT THE FRONT BRAKE PADS HAD 95% REMAINING WHILE THE REAR BRAKE PADS HAD ONLY 25% REMAINING, INDICATING A SERIOUS BRAKE SYSTEM ANOMALY. THE TECHNICIAN "INSTALLED NEW BRAKE PADS DUE TO PREMATURE WEAR" AS NOTED ON INVOICE #VWCS28623. I WAS NOT CHARGED FOR THE BRAKE PADS EVEN THOUGH I WAS OVER MY 24,000/2 YEAR WARRANTY. THE PREMATURE REAR BRAKE PAD WEAR NOTED COULD HAVE BEEN A SERIOUS HAZARD FOR ME, MY FAMILY, AND OTHER DRIVERS ON THE ROAD. I BELIEVE THAT THE UNDERLYING PROBLEM THAT RESULTED IN THE PREMATURE BRAKE PAD WEAR WAS NOT ADDRESSED AT THE TIME OF SERVICE AND THAT THIS REMAINS A SERIOUS SAFETY CONCERN IN THE FUTURE. I AM ALSO CONCERNED THAT THERE MAY BE MORE VW GOLF VEHICLES ON THE ROAD THAT MAY BE UNSAFE TO DRIVE DUE TO THIS IRREGULAR BRAKE PAD WEAR. THE DEALERSHIP OFFERED NO EXPLANATION FOR THE IRREGULAR BRAKE PAD WEAR AT THE TIME THE SERVICE WAS COMPLETED. VOLKSWAGEN OF AMERICA HAS BEEN CONTACTED BY PHONE AND IN WRITING IN AN EFFORT TO FIND OUT HOW COMMON THE PROBLEM IS, WHAT THE EXPLANATION FOR THE IRREGULAR BRAKE PAD WEAR IS, ETC. VOLKSWAGEN OF AMERICA HAS RESPONDED TO MY QUESTIONS WITH A LETTER SUGGESTING THAT I TAKE MY QUESTIONS UP WITH MY PREFERRED VOLKSWAGEN DEALER. AS I HAVE NOT MADE ANY PROGRESS IN THIS MATTER, I AM FORWARDING THE INFORMATION TO YOU. IF ANY FURTHER INFORMATION IS REQUIRED, PLEASE DO NOT HESITATE TO CONTACT ME. THANK YOU.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#767096September 12, 2002
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
ON MEMORIAL DAY WEEKEND, AS I WAS PREPARING TO LEAVE FOR WORK, I POWERED DOWN MY FRONT PASSENGER WINDOW. WHEN I WENT TO POWER BACK UP, THE WINDOW WOULD NOT MOVE AND IT MADE A TERRIBLE GRINDING NOISE. THE WINDOW WAS FROZEN IN THE DOWN POSITION. THE WINDOW WAS RARELY POWERED UP/DOWN IN THE FIRST TWO YEARS OF USE. WHEN I ATTEMPTED TO SCHEDULE A SERVICE APPOINTMENT WITH A LOCAL DEALERSHIP (NOT NIELLO), I COULD NOT BE SEEN FOR SEVERAL DAYS. DUE TO MY BUSY WORK SCHEDULE, ONE FORTY-FIVE DOLLAR CAB RIDE TO WORK, AND A RECENTLY EXPIRED AUTOMOBILE WARRANTY, I ASKED MY HUSBAND TO REPAIR THE CAR. AFTER CAREFULLY REMOVING THE GLASS, THE INTERNAL DOOR PANEL, AND ELECTRICAL WIRING HARNESS, HE REMOVED THE INTERNAL DOOR PANEL/LIFTER ASSEMBLY. THE PROBLEM WAS IMMEDIATELY VISIBLE. A POORLY DESIGNED, CHEAPLY MANUFACTURED, INFERIOR PLASTIC SLIDER HAD BEEN UNABLE TO RESIST THE WEIGHT OF THE WINDOW, THE RESISTANCE OF THE RISER, OR THE PULL OF THE CABLE WHEN POWERED BY THE WINDOW REGULATOR. ON MAY 29, 2002, I VISITED ROSEVILLE VOLKSWAGEN'S PARTS DEPARTMENT. UNFORTUNATELY, ONE CANNOT PURCHASE JUST THE PLASTIC SLIDER (THE DEFECTIVE PART). THIS PART IF SOLD ALONE, COULD NOT AMOUNT TO MUCH MORE THAN $20. INSTEAD, THE WHOLE INTERNAL DOOR PANEL PART MUST BE PURCHASED AT $160. ACCORDING TO THE PARTS DEPARTMENT EMPLOYEE, VOLKSWAGEN IS COVERING THIS REPAIR UP TO 40,000 MILES. THUS, I SUBMITTED THE INVOICE FOR THE $160 PART, THE DEFECTIVE SLIDER, AND A LETTER REQUESTING REIMBURSEMENT FOR THE PART TO VOLKSWAGEN OF AMERICA. MY REQUEST FOR REIMBURSEMENT WAS DENIED. FORTUNATELY FOR ME, I WAS NOT IN AN UNSAFE PLACE WHEN THE WINDOW FROZE IN THE DOWN POSITION. CONSIDERING ALL OF THE LISTINGS FOR THIS PROBLEM ON THE NHTSA WEBSITE ALONE, I WOULD HOPE THAT VOLKSWAGEN IS MAKING AN EFFORT TO CHANGE THIS FLAWED DESIGN. I WOULD ALSO EXPECT THAT VOLKSWAGEN SHOULD MAKE THE SLIDER AVAILABLE FOR PURCHASE AS AN INDIVIDUAL PART. THANK YOU.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#766666September 4, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
REAR ROTORS AND PADS NEEDED TO BE REPLACED AT 27,830 MILES. WHILE THESE ARE PRIMARILY CIT/LOCAL MILES, I HAVE NEVER EXPERIENCED SUCH A PREMATURE FAILURE OF A BRAKE COMPONENT. THIS IS POSSIBLY A DSIGN FLA AND I WAS WONDERING IF THE NHSTA HAD A SECTION OF THEIR DATABASE THAT REFLECTED A SERIES OF THHESE FAILURES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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