Toyota Venza Complaints (2021)

181 consumer complaints on file.

#11536401August 3, 2023
UNKNOWN OR OTHER
When starting from stop, car didn’t respond to gas pedal being depressed. For 3-5 seconds.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532610July 16, 2023
AIR BAGS
On 17th June 2023, while returning home on the WA-9/SR-9 NB, I stopped at the red light where WA-2 was crossing. My wife was sitting with me in the car. One Subaru rammed me from behind. This road has a speed limit of 55 Miles per hour and is a single-lane state highway. The rear was damaged heavily. I lost control of the vehicle, went into the SB lane, and saw a car approaching me from the opposite direction. I looked right and saw a little space between the car ahead of me and the vehicle ahead of it. I turned right without hitting those two cars and entered the roadside ditch damaging the front. In both cases, the airbag was not deployed, first the ramming from behind and then going into the ditch. Is this normal? Later my insurance declared my car as the "Total Loss."
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11528054June 21, 2023
UNKNOWN OR OTHER
I was driving down the street when I hear a pebble, rubble, hit my windshield. I didn’t think too much of it as that happens from time to time while I’m driving in any vehicle. When I reached the stop light I peeked over and saw a crack of near 12 inches coming from the passenger side to the center of the windshield. I cannot understand how driving at slow speeds on a street and having a pebble hit your windshield cause such damage. I stepped out of my vehicle to inspect and you can see the small area where the pebble hit.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525270June 4, 2023
VISIBILITY/WIPER
Driving at 45MPH alone on a paved road. Outside temperature 85F. Suddenly a crack appeared on the driver side of the windshield (about halfway up from hood). Crack was initially about 3 to 4 inches long. By the time I got home (10 miles - about 15 minutes) the crack was 24 inches long and still growing. Failed component: Windshield Risk? Degraded driver vision, possibility of glass flying into passenger compartment Reproduced: Not yet, it happened Saturday afternoon. Inspected: Not yet it happened Saturday afternoon Warning lamps? No
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523806May 25, 2023
ENGINE, FUEL/PROPULSION SYSTEM
On numerous equations, when I press on the gas pedal the car does not react from either the hybrid battery or from the engine. I will depress the pedal and the car pauses for a few seconds before it moves forward. This has happened multiple times at different mileages but until this report, I did not think much of it since it was not in a near collision situation. On two occasions as I am pulling into traffic I will put my foot on the gas and since I get no reaction, the cars coming towards me have been very close to hitting me. One would have been a T bone incident where I would have been hit and another would have been a rear ended situation. Both times, the cars coming towards me had to brake rapidly. I have taken the issue to the dealer to examine. There have been no warning lamps and it does not happen consistently.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516717April 12, 2023
VISIBILITY/WIPER, UNKNOWN OR OTHER
FRONT WINDSHIELD STRUCK BY A ROCK CREATING A DIME SIZED CRACK ON THE UPPER DRIVER SIDE WINDSHIELD AND WITHIN DAYS AN APPROXIMATELY ONE FOOT LONG HORIZONTAL CRACK EXTENDED TOWARD THE CENTER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510044March 3, 2023
ELECTRICAL SYSTEM
The car has a new type of sunroof (Stargaze) that turns clear or dark. It is operated by the electrical system. Mine shorted out and makes a buzzing sound if turned on. This same problem has been reported by many others with this sunroof. It is a design defect that is prevalent in the Venza. The Toyota Venza is a low volume vehicle and a very small percentage are equipped with this sunroof, but l have read about many others experiencing this issue in Toyota forums online. The pictures show the roof in clear mode and frosted mode with the shorted out burnt portion.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509336February 27, 2023
FUEL/PROPULSION SYSTEM
The miles do not seem accurate as the tank should hold 14.5 gallons but always register less than 11 gallons when filled. Total miles in that vehicle should be around 552 but has been 479 the last few times. Toyota dealers says not issue. Complaint in with Toyota motor co. I have pictures of this issues which has been going on for a little while but just documented the issue. This is an issue because I don’t know the true mileage I wait til the warning light comes on to fill but that has not been accurate lately. There are no warning lights or anything that there may be an issue with that car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509304February 27, 2023
SERVICE BRAKES, VEHICLE SPEED CONTROL, STEERING
Forward collision avoidance; automatic emergency braking; adaptive cruise control; I pulled into a straight-ahead handicapped parking slot to park, going about 1-3mph . There was a handicapped sign in front of me on a newly installed steel pole. I pulled in within inches of the pole. When I tried to engage the brakes, the braking system failed to engage the brakes and slow down the car. The car instead accelerated and would have broken through a store front had the pole not stopped it. I also pushed on the brakes, but nothing happened, the car did not seem to slow down at all, like I had no brakes. It's like the brakes did not work and the automatic braking did not work either. There was a complete system brake failure. Also, the air bags did not deploy, which I'm surprised with so much front end damage to my car. So, in a panic to stop the forward acceleration, I put the car in reverse; after which the vehicle accelerated in reverse out of my control and crashed into a 3-foot concrete wall and another vehicle next to the wall. This crash stopped the vehicle. I had no control over speed of the acceleration, steering of the vehicle, or stopping. I am concerned about a defect in the brakes and the PKBS braking system. I could have been killed or backed into another person or car killing someone else. The car has been repaired. I did receive a msg about the raider cruise system being on days prior; I didn't know what it meant; it went away and I did not pursue why cruise control was on because I didn't engage it. I am seeking inspection by Toyota and my AAA Insurance rep.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11508916February 24, 2023
POWER TRAIN
The contact owns a 2021 Toyota Venza. The contact stated that upon entering her garage at a low rate of speed, her brake pedal failed to operate as needed. The vehicle independently accelerated and crashed through the garage drywall and struck a water line. The air bags did not deploy upon impact. There were two unknown warning lights illuminated. The contact suffered back, head, and neck pain and sought medical attention from her doctor. A police report was filed. The contact's dry wall and water line were damaged as a result of the failure. The vehicle was towed to an independent mechanic where it remained in their possession and had yet to be repaired. The manufacturer was notified of the failure and an inspection was performed on the vehicle; however, the results of the inspection were unknown. The failure mileage was approximately 18,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11507719February 16, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was on the highway, no ice on the road, in a construction zone, going about 50mph. The cars in front of me stopped completely, and the light to warn me to "Brake" came on the dashboard to engage the brakes, but the emergency braking system failed to engage the brakes and slow down the car. I also pushed on the brakes, but nothing happened, the car did not seem to slow down at all, like I had no brakes. I kept going and crashed into the vehicle in front of me. It's like the brakes did not work and the automatic braking did not work either. There was a complete system brake failure. Also, the air bags did not deploy, which I'm surprised with so much front end damage to my car. The brakes also did this last year, and I collided with a vehicle the same way, but there was ice on the road, so at that time, I attributed it to the icy road. Now since these two accidents are so similar, I am concerned about a defect in the brakes and automatic emergency braking system. I am also worried to own a vehicle with the Automatic Emergency Braking System. I am having the vehicle towed to the dealership to have the brakes looked at.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11506144February 8, 2023
POWER TRAIN
I was at an intersection. Right turn lane, waiting for a green or a hole in traffic to turn right. The light turned green and I lifted up on the brake, turned the wheel to the right, and tried to accelerate into the turn. The car started rolling, and I heard an electric noise (hybrid car), but the car did not accelerate normally. I applied more 'gas' on the pedal, and nothing happened; the car continued to lightly roll. Usually if you press the gas pedal past a point, it will kick in the gas engine with the electric drivetrain, but this did not occur. After approximately 2 seconds, the pedal felt 'normal' and the electric drivetrain accelerated normally. I was OK because traffic had turned green, but if I had tried to find an opening in traffic and turned on the red, after a complete stop, having the acceleration pedal not correctly functioning for 2 seconds would have been highly problematic and not safe at all. No warning light or beeps. The only noise was an odd electrical sound which was 'not' the normal sound that I hear from the electric drivetrain. I have not told the dealership yet, but I will during my next appointment. I did find one other posting online which was the exact same description that I experienced. https://www.toyotanation.com/threads/no-acceleration-from-stopped-position.1713347/
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505613February 4, 2023
UNKNOWN OR OTHER
I heard a crack on my windshield. There were no other vehicles in front or beside me that may have thrown a rock into my windshield. A day later, I noticed a crack in my windshield that is approximately 10" long extending from the base of the windshield on the passenger side up and towards the middle of the windshield. There seems to be no reason for the crack to have developed. In researching this issue on line, it appears that there have been many complaints about unexplained windshield cracks with the 2021 Venza.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500315January 5, 2023
VISIBILITY/WIPER
The windshield has cracked 2 times since I bought the car – 1 crack per year. This is an expensive repair. In no other vehicle have I experienced windshield cracks so frequently. Is this windshield thinner than industry norms? Two times an object has hit the windshield while I was driving. Initially each impact only caused a chip on the windshield. Then a 12 inch crack appeared: a) the first crack appeared during the chip repair; b) the second incident's crack appeared 30 minutes after the windshield was chipped. The latest crack is available for inspection. The cracks caused no safety issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500065January 4, 2023
SEAT BELTS
Extremely loud seatbelt warning chimes created a hazardous situation by causing a severe distraction, preventing ability to hear traffic, and having no way to correct the situation. I had a near miss accident while trying to figure out what was wrong, and was forced to make a very dangerous stop on the side of a highway to correct the problem. The seatbelt warning chime was improperly triggered by a fault in Toyotas programming. A child briefly plugged their seatbelt into the 'wrong' receptacle in the rear seat. They quickly realized it was the wrong one and plugged it into the correct receptacle. After visually and verbally checking with my child that they were properly restrained, we left a parking spot at a shopping center and got almost immediately onto a highway. The car improperly deduced there was a child in the middle seat because of the brief failed attempt of buckling into the wrong buckle. And since the buckle was not buckled, it assumed there was an unbuckled child now in the middle rear seat. After some testing, it seems the only way to clear this alarm is to fully stop the vehicle and open one of the rear doors. This is how Toyota decided to 'clear' the status of someone leaving the car. The seatbelt warning system does not begin it's chimes until the vehicle has reached a certain speed, which did not occur until I was on the highway. The extremely loud chime with no obvious reason created a panic situation. The child was unable to help in the rear because they did not understand, and would not have been able to safely reach over and buckle the unoccupied seat anyway. While focused on resolving the intrusive noise, we had a near miss situation. I was unable to hear any of the safety system warnings over the chimes. Ultimately I had to perform a dangerous stop on a 65mph highway to get out, and figure out why the car thought there was someone in the rear seat that wasn't there.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499852January 3, 2023
VISIBILITY/WIPER
Windshield cracked with no reason. Did not drive on highway but a over 10-inch crack appeared nowhere on the driver side. It was the second time our windshield cracked. This is definitely an issue with defective glasses.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499150December 28, 2022
UNKNOWN OR OTHER
This car is 1.5 years old and this will be the third windshield replacement. Ether nothing hit the windshield or if something did, it was so small and there is a 8 inch crack starting from bottom center side of passenger windshield. The last replacement was only 6 months ago. This glass is either defective or is so weak it continues to crack
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498644December 23, 2022
UNKNOWN OR OTHER
I received a call from the Toyota service department during a routine oil change. They indicated that I had severe rodent damage throughout my car. After doing my own research, I found numerous complaints of similar nature with Toyota vehicles due to the soy based wiring they use. It creates a safety hazard as rodents (mice) are attracted to the wiring and create nests within the vehicle. My cost to fix the problem was over $4,500 that my insurance covered, but I still had to pay my deductible. The job took approximately 3-4 weeks and I was without a vehicle. The dealership nor the Toyota representative would do anything for me. The car was only a year old. I’ve never had anything like this happen to any new vehicles I have purchased. It seems to be a serious issue with other Toyota vehicles and can be hazardous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497161December 12, 2022
EXTERIOR LIGHTING
You just cannot see with these headlights. I cannot drive the car at night. No crashes but we live in the country with no added light and these light don’t work. This is a proble since we bought the car a year ago.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495683December 1, 2022
EXTERIOR LIGHTING
Both left and right headlights on this car cast a dark "shadow" on the road in front of the car when driving at night. It only occurs when the headlights are on low beam, the high beam headlights are normal. Each headlight casts 2 shadows, for a total of 4, which can be seen about 100 feet in front of the car. They are very distracting at all times, but especially when the car is driven around a corner; it appears something is running across the road in front of the car. When I have pointed it out to passengers in the car, everyone remarks that it is very distracting and odd. I told the folks in the service department at the dealership I bought the car from about it, and they turned the headlights on and pulled the car up to a blank wall. I was with them and we could all clearly see the black shadows on the wall. It's like there are pieces of tape on the headlight lenses, but there isn't anything visible that would make these shadows. The service folks at the dealership just scratched their heads and said there was nothing they could do, and so the problem remains. This car is available for inspection at any time. There are no warning lamps or messages about the headlights. I bought this car new in May 2021 and noticed the problem right away. The dealership looked at it when we took it in for it's first oil change in February 2022, but they did not note it on the service receipt.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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