Toyota Venza Complaints (2021)

181 consumer complaints on file.

#11588852May 15, 2024
VISIBILITY/WIPER
I was driving down the freeway and my windshield unexpectedly cracked. I was not struck by a rock or other object, it cracked out of nowhere.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587980May 10, 2024
VISIBILITY/WIPER
a small rockchip hit the windshield and caused a crack which quickly began to grow at an alarming rate. the crack grew to about the size of half the windshield in a one day time. The windshield is very surprisingly fragile.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586393May 1, 2024
VISIBILITY/WIPER
HUGE crack developed suddenly in windshield. This is the third repair I have had to make. This windshield seems to crack easily - even the slightest hit damages the windshield. With this crack I can feel the separation in the glass. It’s dangerous. Doing a simple internet search reveals this as a known issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586267May 1, 2024
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
When accelerating from a stopped position, the car fails to go forward. This incident has occurred six times and often seems to be at the worst times, such as pulling into a busy road from a stop sign. The car will start to accelerate and stop with no response from the gas pedal for 3-5 seconds. There have almost been a couple of accidents with this vehicle because of this issue. No check engine light or any light at all came on in the car when this incident occurred. This vehicle has been taking to the dealership and the problem has been mentioned to them, however with no codes to read for the OBDII they claim there is nothing they can do about it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585350April 26, 2024
VISIBILITY/WIPER
I have been driving this car for over a year and have not had any impact, collision or any kind of accident. Last week I noticed a crack around the windshield. I starts from the bottom, up towards the middle and arcs toward the driver side. There is no point of contact or any indication that a small/tiny rock fell on it. At first I thought it was a rain drop that rolled down on the windshield but after cleaning both inside and outside, I realized it was a crack.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582767April 13, 2024
UNKNOWN OR OTHER, VISIBILITY/WIPER
Recently while driving on [XXX] in long island New York I got multiple hits by bolder, one bolder made a crack which is almost 18 inches now and increasing. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579547March 26, 2024
VISIBILITY/WIPER
windshield crack for no resend. no impact at all. car was parked.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576503March 11, 2024
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, SEAT BELTS
The crash occurred at 2:50 PM on January 10, 2024 while pulling our 2021 Toyota Venza into a diagonal parking space on a slight upgrade. The vehicle surged over the curb, across the sidewalk and into a brick wall with gas pipelines attached to it. As this was happening, the driver yelled, “I don’t know what’s happening.” The car then rebounded onto the sidewalk and was turned off quickly because of a gas smell. We exited the vehicle and tried to keep people away from the scene because of the smell. The passenger had great difficulty getting out of the car because the passenger side door was blocked by a tree in the median. The Fire Department cleared the area, the police interviewed both the driver and the passenger and the gas company arrived to repair the meters and pipes. No citation was issued. During a call on January 12, 2024 to cancel a pre-paid service agreement, we were referred to the Toyota Brand Engagement Center who interviewed us before forwarding information on to the Toyota Liability Team. Toyota sent a contractual employee to download the information from the vehicle’s computer modules for further analysis by Toyota. On February 20, 2024, Toyota issued a report that stated the vehicle had no defects related to the accident and that the accelerator pedal had been fully depressed prior to impact. The report did not address other information that was provided to individuals investigating the incident, including information about the incident itself, information about a delayed acceleration event several days prior to the incident and notification from the local Toyota dealer the next day that a check engine light had come on around 2:50 the day of the incident followed a minute later by alarms indicating “airbag failure to deploy” and “hybrid system failure.” The report also did not address the possibility of a problem with the throttle system, specifically the accelerator sensor.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11575422March 4, 2024
VISIBILITY/WIPER
I recently bought this car and without any reason have a Crack on my windshield I have read many people who have had similar issues and gets worse after replacement having to replace their windshield many times. I am concerned at the safety of the cars windshield and its defect nature. Also have issues with visibility with wipers not clearing rain effectively on the drivers side.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570053February 5, 2024
VISIBILITY/WIPER
Toyota 2021 Venza has faulty windshield glass the prematurely cracks under no external impact. In fact, the car was parked and when I came back, there was a crack on the windshield. Several owners have reported similar issue with similar failure patterns mode. There's also pending class action law suit for this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569880February 5, 2024
VISIBILITY/WIPER, UNKNOWN OR OTHER
winsheild cracked out of no where. Driving on I95
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563852January 5, 2024
ELECTRICAL SYSTEM, SERVICE BRAKES, VEHICLE SPEED CONTROL
It's its been about 4 times for myself and twice for my husband. When pulling out of parking lot onto busy street making a right hand turn, the car failed to accelerate so that I can merge onto the street. I almost got reareded twice because of this not being able to get up to speed. I have taken it to the dealer twice. The first time they told me there was a computer recall so he would do the update and it if it happened after that to bring it in. We'll it's happened many more times. And the dealer can't tell me what it is.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561280December 21, 2023
VISIBILITY/WIPER, UNKNOWN OR OTHER
My windshield cracked and was replaced twice for some unknown reason. First in 2021 and now 2023.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560798December 18, 2023
UNKNOWN OR OTHER, SERVICE BRAKES
I was parking my car in a parking lot very slowly (1 mile/hr, or less). My foot was on the break paddle, and I just turned into a parking spot. Suddenly, I heard huge acceleration noise and the car surged forward so rapidly, so powerfully on its own, and totally lost control. Then the break did not work at all. There are bushes in front of the parking spot and it is on top of a retaining wall with side walk road below. The crazy lost controlled car run through the bushes and jumped down from the top of the retaining way onto the side walk road. It hit the railing of the side road and then slowed down. I then gained the control of the car as the break back to work. The car is badly damaged and several parts falling down when it jump down the retaining wall. It was so terrified and I though I will die. And if someone was walk in the side road at that moment, they will be killed. I am still shaking when think about what was happen. Luckily, no one was there. I bought the car in Jan. 2022, brand new, only 8 miles used. Now it has around 14,000 miles on it. *** In Sept. 2022, Someone also posted very similar incidence for Toyota 2021 Venza in Toyatonation.com Discussion starter • #1 • Sep 3, 2022 soshima Has this happened to anyone else who owns a 2021 Venza? As I was slowly pulling in (going about 2 miles or less) to a perpendicular parking spot at my apartment complex, I took my foot off the accelerator, all the sudden my car lunged forward and rapidly accelerated forward on its own. It was completely terrifying to have the car take over. The car jumped the curb and went down a hill and I crashed head on into a two story garage at my apt complex. I saw a "MALFUNCTION" on the dashboard and the air bags did not deploy. I injured my back, neck and right arm. My car that only has 9K miles on it, was completely totaled. Toyota's Product Liability Dept - 3rd party engineers inspected the electronic data recorder. and car I'm awaiting the final report from Toyota.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11556181November 21, 2023
VISIBILITY/WIPER, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
A small crack appeared on the windshield driver side of vehicle. I have no recollection of any items or debris hitting the car and damaging it. I then searched online and found there have been many registered instances of this specific car model windshield (2021 and newer) either easily cracking or seemingly cracking under no impact.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555958November 20, 2023
POWER TRAIN
On a trip out of town, after cruising for 3 hours on I-65, The drive power suddenly stopped and stuttered. The announcement screen started flashing a jumble of messages which only added to the hazard. First message was " Your feet are on the brake and accelerator." My feet were on the floor. We were on cruise control. I put on the emergency flashers to warn traffic not to run into us. The highway ran through a water filled swamp with the shoulder too narrow to be safe. I eased off on the power and pulled off the next exit which was a half mile away and coasted to a stop in a parking lot. It appeared to be overheating in the motor drive so we let it cool while locating a dealer. We struggled to get to the dealer, half mile at a time with pauses to cool. Dealer tech found the coolant for Motor drive was gone. Said there was a pinhole in the radiator. Said they did not have a replacement. Called all over. No replacement in US. Discovered there was a national back order for this part. A number of these radiators had failed. We were stranded, our trip aborted and 200 miles from home. The tech resorted to a JBWeld repair of the radiator & supplied us with 2 gallons of Toyota pink coolant and we made it back home. The local dealer reported the national back order had increased. We have had no further problem until today. Checking under the hood, we found that the motor drive coolant was down near the danger point. We filled it back up and will be checking it daily until it is repaired. This incident brought to light the following engineering deficiencies: No warning of loss of coolant. This is a critical system point of failure which could cause a fatal incident which would be attributed to "Loss of Control." False and distracting messages flashed on announcement screen, compounding the danger of sudden total and erratic loss of drive power in highway traffic. The Vehicle Diagnostic Report stated "Coolant Pump"A" Component Internal Failure." Obviously false also.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553376November 3, 2023
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
On three separate occassions, when applying the gas pedal, the car did not immediately accelerate. One time I was pulling out across two lanes of traffic and the accelerator was to the floor and nothing happened for about 5 seconds. The last time happened today, 11/3/23, leaving a gas station entering traffic. I hit the gas pedal and it was 3/4 the way down before the car moved which, once again, could have caused a accident pulling out into traffic. I took the car into Jones Junction with the complaint and they could not find any issues after allegedly checking the fuel pump. Online other individuals are having the same problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551085October 20, 2023
POWER TRAIN, VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM
- Vehicle was operating as normal. Slowed down to a complete stop as normal. When attempting to accelerate from stop, vehicle had no throttle response and slowly idled into the intersection. Would press pedal down and nothing would happen. About 5 seconds later, vehicle gained throttle response and took off quickly. Unable to duplicate issue at this time, appears to be intermittent. - Safety was risked due to inability to take off from a stop and being stuck in the intersection for a brief period of time. - Unable to duplicate problem for dealer to confirm. - Called the dealer and they stated they needed to do a diagnostic, but it needed to be in a failed state. It is not currently in a failed state. If it was in a failed state, I’m unsure how I would get it to the dealer for inspection as the issue is lack of throttle. - No warning lamps or other symptoms prior to the failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541313August 28, 2023
EXTERIOR LIGHTING
HELP! I just purchased a pre-owned Toyota Venza 2021 Limited. I like the car but I went out tonight for the first time at dark and used the head lamps. Something's wrong! The low beams don't shine far enough down the road, there is a distinct cut off between dark and light, like you are looking under a shade. Plus there are dark spots in the light near the edge, especially on the left side and they follow the headlights while you are driving. It is so distracting and dangerous. I swerved a couple of times because I thought there was an animal in the road. The stark cut off between light and dark is like a straight line and the shadows are ridiculous! How could this design have passed safety tests! This makes me sea sick and scared bc I can't see more than 15 - 20' ahead of me! Very very dangerous! Please recall this stupid design!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538730August 15, 2023
ENGINE
On May 30, 2023 at approx. 11:30am I was leaving the car wash located at 2330 Olympic Hwy. N. Shelton Washington. The automatic bar pushed me through the car wash to the end where it left you. There was a slight grade downwards to the highway (Olympic Hwy. N.) I touched the gas peddle slightly and the car surged forward across the SB lane where a car traveling SB had to slam on its brakes to avoid a collision. My car continued across to the NB lane where it struck a vehicle in the drivers side rear quarter panel. I had slammed on the brakes but not quick enough to avoid the collision. The brake was slow to respond when I applied them. I'm thinking what may have happened as this is a gas electric hybrid that the gas engine kicked in instead of the battery when I gently applied the gas peddle which caused it to surge forward.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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