Toyota Sienna Complaints (2004)

2,062 consumer complaints on file.

#10871899June 1, 2016
SERVICE BRAKES, VEHICLE SPEED CONTROL, STEERING
ON NUMEROUS OCCASIONS, WE HAVE HAD THE VSC INDICATOR LIGHT TURN ON WHILE DRIVING ON DRY PAVEMENT WHILE ON THE HIGHWAY, WHICH CAUSED THE CAR TO APPLY THE BRAKES AND ALSO SWERVE. OUR CAR IS AWD SO THE FIRST TIME IT HAPPENED, WE THOUGHT THERE MUST HAVE BEEN BLACK ICE ON THE ROAD (EVEN THOUGH THE ROAD APPEARED DRY). IT FIRST HAPPENED ABOUT THREE YEARS AGO, ALTHOUGH IT IS HAPPENING MORE FREQUENTLY NOW. WE DROVE HOME YESTERDAY THROUGH THE MOUNTAINS AND IT HAPPENED FOUR TIMES ON OUR TWO HOUR DRIVE. IT MOSTLY HAPPENS WHILE GOING DOWNHILL FOR US, AND HAS HAPPENED AT SPEEDS OF 70 MPH - 30 MPH. IT HAS HAPPENED WHILE TURNING (BOTH DIRECTIONS) AND GOING STRAIGHT. IT IS VERY SCARY FOR BOTH MY WIFE AND I, AND I FEEL UNSAFE WITH HER DRIVING OUR CAR WITH OUR FOUR CHILDREN. WE'VE TAKEN IT TO THE DEALERSHIP AND THEY WANT TO CHARGE US LOTS OF MONEY TO TRY TO FIX WHAT THEY "THINK" THE PROBLEM IS. I HAVE SPOKEN WITH OTHER SIENNA OWNERS WHO HAVE EXPERIENCED THE SAME FRIGHTENING EXPERIENCE SO KNOW IT IS NOT JUST OUR CAR, DRIVING, ETC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10870731May 25, 2016
STRUCTURE:BODY
DOOR HAS A BROKEN WELD, THE WHOLE DOOR SWINGS OPEN AS THE WELD IS THE STOPPING DEVICE. THIS IS A MANUFACTURE DEFECT AND I AM NOT ABLE TO GET HELP FROM TOYOTA ON THIS AS IT HAS BEEN BROKE FOR OVER 4 YEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10870361May 23, 2016
STRUCTURE:BODY, ELECTRICAL SYSTEM
THE DRIVER'S SIDE SLIDING DOOR NO LONGER OPENS/CLOSES WHEN THE BUTTONS ARE PUSHED (FROM THE CEILING IN THE FRONT, FROM A REMOTE KEY, AND FROM THE BUTTON RIGHT NEXT TO THE DOOR.)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10870422May 23, 2016
STRUCTURE:BODY
THERE IS A POPPING NOISE FROM THE PASSENGER DOOR. APPARENTLY IT WAS A SAME PROBLEM WITH THE DRIVER SIDE DOOR THAT TOYOTA HAD REPAIRED. IT WAS THE WELDING OF THE SUPPORT TO THE DOOR THAT BECOME LOOSE. SIMPLY PUT IT, THEY HAVE PROBLEM WITH THE WELDING OF THE DOORS. THEY HAVE REPAIR ONCE ON THE DRIVER SIDE AND THE PASSENGER SIDE IS HAPPENING AGAIN. I AM AFRAID THE DOOR WILL COME OFF. I HAVE TOLD THEIR SERVICE DEPARTMENT BUT THEY REFUSE TO REPAIR IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10870425May 23, 2016
STRUCTURE:BODY
AUTOMATIC PASSENGER SLIDING DOOR NOT WORKING. THE CABLE BECAME FRAIL AND IT IS NOT OPENING AND I HAVE TO CUT THE CABLE OFF TO OPEN THE DOOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10870429May 23, 2016
STEERING, SUSPENSION, WHEELS
VSC SUDDEN ACTIVATION ON CURVES 35 MPH. BEEPING NOISE SLIP SENSOR COMES ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10865222May 16, 2016
UNKNOWN OR OTHER
MY AUTOMATIC SLIDING DOOR CABLE HAS FRAYED. I CAN'T USE THE DOOR NOW. SOMEHOW I MAGICALLY GOT IT SHUT, BUT NOW IT IS COMPLETELY LOCKED DOWN TO TRY AND PROTECT THE KIDS AND TO KEEP THE VAN IN A USABLE STATE (OBVIOUSLY YOU CAN'T DRIVE AROUND A VEHICLE WHOSE DOOR WON'T CLOSE). THE VEHICLE WAS STATIONARY WHEN THIS HAPPENED. IT WAS OVER A COUPLE OF DAYS FROM WHEN I FIRST HEARD A STRANGE NOISE WHEN THE DOOR WAS MOVING TO WHEN IT STOPPED FUNCTIONING ALTOGETHER. THE LAST TIME I TRIED TO CLOSE IT IT HAD BEEN OPENED ON ACCIDENT BY A BABYSITTER WHO DIDN'T KNOW AND WE HAD TO KEEP PRESSING THE MANUAL OPEN/CLOSE BUTTON CONTINUALLY AND INCH IT TO A CLOSED POSITION, BECAUSE IT KEPT TRYING TO REOPEN THE DOOR. I HAVE 6 KIDS, 5 IN CAR SEATS. I REALLY NEED TO BE ABLE TO ACCESS THE BABIES CAR SEATS WITHOUT CLIMBING INTO THE VAN. THIS IS RIDICULOUS. WE ARE DOWN TO ONE DOOR. ALSO IT IS COMPLETELY UNSAFE IN THE EVENT THAT AN ACCIDENT WERE TO OCCUR. AS A SIDE NOTE THE MOTOR SEEMS TO BE WORKING FINE. THE CABLES ARE THE PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10864302May 10, 2016
STRUCTURE:BODY
THE RIGHT PASSENGER SLIDING DOOR CABLE HAS FRAYED TO THE POINT THAT THE DOOR WILL NOT OPEN OR CLOSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10862308April 30, 2016
SEAT BELTS
FRONT PASSENGER SIDE SEAT BELT GETS JAMMED WHERE IT COMES OUT OF PILLAR. WON'T RETRACT OR PULL OUT. I HAVE TO REMOVE TRIM AND PULL IT LOOSE FROM INSIDE. THIS HAS HAPPENED MANY TIMES OVER THE LAST SEVERAL YEARS AND IF YOU GOOGLE IT YOU WILL FIND MANY HITS ON THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10860104April 18, 2016
STRUCTURE:BODY, ELECTRICAL SYSTEM
TAKATA RECALL I HAVE A TOYOTA SIENNA 2004. LAST YEAR, THE SLIDING DOOR CABLE WAS BROKEN AND IT WAS JUST PAST THE WARRANTY. I HAD TO PAY $1,200 TO HAVE IT FIXED AS THE DOOR COULD BE OPEN. AND THEN AFTER A FEW MONTH, THE DOOR CAN'T OPEN AUTOMATICALLY AND THE DEALER SAID A MOTOR FAILURE WHICH WOULD COST ANOTHER $1,000. I HEARD A LOT OF COMPLAINTS ABOUT TOYOTA SIENNA SLIDING DOOR AND UNFORTUNATE I AM ONE OF THE VICTIMS. I URGE TOYOTA TO TAKE THE RESPONSIBILITY AND PAY CUSTOMERS BACK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10855626April 15, 2016
STRUCTURE:BODY
PASSENGER POWER SLIDING DOOR WON'T OPEN OR CLOSE. DOOR ACTUATOR NOT WORKING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10855609April 14, 2016
SEAT BELTS
TOYOTA HAS OFFERED A WARRANTY EXTENSION ON DEFECTIVE DRIVER/PASSENGER SEATBELT MECHANISM, HOWEVER, WHEN I VISITED THE DEALER AND AFTER THEY HAVE CONFIRMED THAT MY SEATBELTS ARE DEFECTIVE, THEY CANNOT PROVIDE AN ESTIMATE ON WHEN THE PARTS NEEDED FOR REPAIR WOULD BE AVAILABLE. I OPENED A CASE WITH TOYOTA CORPORATE, HOWEVER, AFTER NUMEROUS PHONE CALLS AND PROMISES FOR CALLBACK AND RESOLUTION THEY HAVE NOT RETURNED A SINGLE PHONE CALL. THIS IS A SAFETY ISSUE AND NEEDS TO BE ADDRESSED ASAP NOT AFTER SOMEONE DIES IN AN ACCIDENT DUE TO DEFECTIVE SEATBELTS. SYMPTOMS INCLUDE SEATBELTS NOT RETRIEVING, GETTING STUCK, AND OVERALL NOT ADVANCING IN OR OUT REQUIRING THAT THEY BE LOOSE WHEN DRIVING. SEATBELTS ARE GETTING STUCK AT DIFFERENT TIMES, BUT MOST FREQUENTLY WHEN BEING OPERATED SUCH AS EXTENDED OR RETRACTED. ONCE THE SEATBELT IS STUCK, IT'S VERY DIFFICULT TO GET IT GOING AGAIN SUCH THAT MY SPOUSE HAD TO DRIVE HOME ON A FEW OCCASIONS WITHOUT THE SEATBELT. TOYOTA KNOWS ABOUT THIS ISSUE, BUT IS NOT DOING ANYTHING TO FIX IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10855097April 12, 2016
SEAT BELTS
FRONT SEAT BELTS FAIL TO RETRACT BACK. I SPEND ATLEAST 15 MINS TO RETRACT IT BACK WITH PLIERS EACH TIME IT HAPPENS. HUGE SAFETY ISSUE AS MY FAMILY WITH KIDS USE THE VAN. THE ISSUE IS HAPPENING SINCE I BOUGHT THE VAN (USED) IN JAN2015 AND IT HAPPENED AGAIN TODAY 4/12/2016
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854847April 11, 2016
STRUCTURE:BODY
SLIDING DOORS TYPICALLY FREEZE SHUT IN WINTER, EVEN WHEN WATER IS NOT PRESENT (I.E. GARAGED). RENDERS INGRESS AND EGRESS IMPOSSIBLY THROUGH THESE DOORS. ALSO, MOTORS AND DOOR BEARINGS WEAR TO THE POINT OF POWER DOORS BECOMING INOPERABLE OR PLACE THEM IN CONTACT WITH THE BODY OF HE VEHICLE. MULTIPLE OWNERS REPORT THESE AND RELATED/SIMILAR ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10853944April 7, 2016
AIR BAGS
VEHICLE WAS TURNING LEFT ONTO AN INTERSTATE ON RAMP WHEN IT WAS IMPACTED ON THE FRONT BY AN ONCOMING VEHICLE. FRONT DRIVER AND PASSENGER AIRBAGS DEPLOYED. THE DRIVER RECEIVED 2ND DEGREE BURNS ON LEFT ARM, AND 2ND AND 3RD DEGREE BURNS ON THE ABDOMEN. THE DRIVER WAS THE ONLY PERSON IN THE VEHICLE.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10853843April 6, 2016
UNKNOWN OR OTHER
I AM CURRENTLY HAVING A PROBLEM WITH GETTING A REPAIR ON A RECALL YOU ALL INVESTIGATED JUN 03, 2008 CAMPAIGN NUMBER 08V244000. AFTER CONTACTING A DEALERSHIP FOR THE REPAIRS I WAS INFORMED THERE WAS NO RECALL AND THAT THEY COULD ONLY REPAIR THE RECALLS LISTED ON THEIR WEBSITE. THE CORPORATE OFFICE WAS CONTACTED NEXT WHERE I WAS TOLD THAT THE ABOVE MENTIONED RECALL WASN'T A "RECALL" AT ALL BUT A "CUSTOMER SAFETY PROTOCOL", AND EVEN THOUGH IT HAD BEEN ISSUED IN THE PAST IT WAS NO LONGER AVAILABLE TO ME DUE TO THE ORIGINAL DRIVE DATE BEING OVER 9-10 YEARS AGO BY THE ORIGINAL OWNER. THERE ARE SERVICE RECORDS INDICATING THAT THE REPAIR WAS MADE IN 2009 UNDER WARRANTY. ONE OF THE DOCUMENTS LISTED ON YOUR SITE STATES THAT SOME OF THE REPAIRS MADE UNDER WARRANTY MAY STILL NEED TO BE REPLACED. WHEN I RAISE THE REAR HATCH ELECTRONICALLY THE HATCH WILL RAISE, PAUSE, AND THEN DROP DOWN PART WAY AND CLOSE THE REST OF THE WAY WITHOUT PUSHING THE BUTTON TO CLOSE IT. IF YOU ARE STANDING UNDER IT THE DOOR WILL DROP DOWN AND HIT YOU IN THE HEAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10853282April 4, 2016
ELECTRONIC STABILITY CONTROL (ESC)
WHEN DRIVING THROUGH A TURN (MORE OFTEN AT HIGHWAY SPEEDS) THE CAR TRACTION CONTROL ACTIVATES WHEN THERE IS NO EMERGENCY. THIS IS ALWAYS ACCOMPANIED BY BEEPING, FLASHING TCS LIGHT, AND SOMETIMES BY EMERGENCY BRAKING WHICH SLOWS CAR AND TAKES IT OFF THE INTENDED LINE CREATING A DANGEROUS SITUATION FOR THE DRIVER AND CARS NEARBY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10853313April 4, 2016
STRUCTURE:BODY
FRONT DRIVER SIDE DOOR STARTED MAKING POPPING NOISE WHEN OPENING AND CLOSING. THE CAR HAS ONLY 105,000 MILES AT TIME OF START OF PROBLEM.I HAVE READ THAT THERE ARE NUMEROUS SIENNA OWNERS OF VARYING MODEL YEARS WHO HAVE THE SAME PROBLEM. CAUSED BY A FAILING DOOR CHECK. IT IS AN ANNOYINGLY LOUD SOUND AND AS THE VEHICLE OWNER I AM CONCERNED ABOUT THE INHERENT DANGERS FROM FURTHER DETERIORATION. WHAT IF I AM UNABLE TO OPEN THE DOOR IN AN EMERGENCY? CAN THE DOOR FALL OFF? WHAT ABOUT POTENTIAL INJURY TO BYSTANDERS? WHAT WILL IT TAKE FOR TOYOTA TO DO A FULL RECALL? INJURIES, DEATHS AND LAWSUITS? THIS PROBLEM IS NOT DUE TO CARELESS USE OF THE VEHICLE. THIS IS DUE TO SHODDY WORKMANSHIP BY THE MANUFACTURER - TOYOTA. THEIR ABILITY TO MANUFACTURE RELIABLE PRODUCTS IS BECOMING INCREASINGLY SUSPECT. THEY DON'T SEEM TO BE WILLING TO TAKE FULL RESPONSIBILITY FOR THIS PROBLEM THEY CREATED. THEY SENT ME A LETTER SAYING THE WARRANTY ON THE VAN TO COVER THIS DEFECT HAS BEEN EXTENDED TO 5 YEARS AND 100,000 MILES. WELL, I BOUGHT THIS VEHICLE NEW IN 2004 AND NOW IT HAS 105,000 MILES (THE POINT AT WHICH THE PROBLEM BEGAN). THAT IS A USELESS WARRANTY. THEY NEED TO TAKE FULL RESPONSIBILITY FOR A MANUFACTURED DEFECT AND PROVIDE WARRANTIED REPLACEMENT TO CONSUMERS WHO HAD FAITH IN THEM AND PURCHASED THEIR PRODUCT. THIS IS A $2000 FIX TO REPLACE THE DOOR THAT THEY NEED TO TAKE RESPONSIBILITY FOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10853421April 4, 2016
UNKNOWN OR OTHER
DASH IS FALLING APART DUE TO A MANUFACTURING DEFECT. STARTED OUT AS A STICKY AND SHINY DASH THAT WAS IMPOSSIBLE TO CLEAN. CRACKS BEGAN TO APPEAR AT ABOUT 6 YEARS OLD AND NOW THE DASH IS FALLING APARTS AS MORE AND MORE CRACKS APPEAR AND PIECES START FALLING OFF! THIS CAR IS AND HAS BEEN STORED UNDER COVER ALL ITS LIFE! THERE ARE CRACKS ALL OVER THE DASH, TOP, BOTTOM, LEFT AND RIGHT!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10852927April 1, 2016
SEAT BELTS
THE PROBLEM: FRONT SEAT BELTS INTERMITTENTLY FAIL TO RETRACT. THIS ISSUE HAS BEEN OBSERVED TO OCCUR WHEN GETTING INTO THE CAR AND FASTENING THE SEATBELT. THIS ISSUE OCCURS INFREQUENTLY BUT REPEATEDLY. TOYOTA HAS PROVIDED A "WARRANTY ENHANCEMENT" FOR THIS PROBLEM. HOWEVER, THE PROBLEM CANNOT BE DUPLICATED "ON DEMAND" AT THE DEALERSHIP (TOYOTA OF PUYALLUP), SO THE DEALERSHIP IS REFUSING TO FIX THE PROBLEM. I HAVE REPEATEDLY EXPLAINED TO THE DEALERSHIP AND TOYOTA CORPORATE THAT THE ISSUE IS INTERMITTENT AND CANNOT BE DUPLICATED "ON DEMAND", AND TOYOTA CORPORATE HAS IN FACT AFFIRMED THAT THE ISSUE IS INDEED "INTERMITTENT." BUT THEY STILL REFUSE TO REPLACE THE SEATBELT MECHANISM WITH AN UPDATED VERSION THAT PURPORTEDLY REMEDIES THE PROBLEM, SIMPLY BECAUSE THE ISSUE CANNOT BE DUPLICATED AT THE TIME WHEN THE CAR HAPPENS TO BE AT THE DEALERSHIP FOR SERVICING. MY CONCERN HERE IS THAT SEATBELTS ARE (OBVIOUSLY) AN INTEGRAL FACET OF PASSENGER RESTRAINT DURING AN ACCIDENT, SO I'M PERPLEXED AS TO WHY TOYOTA IS UNWILLING TO FIX A PROBLEM THAT WOULD APPEAR TO BE RELATED TO PASSENGER SAFETY AND IS -- BY THEIR OWN ADMISSION -- KNOWN TO BE INTERMITTENTLY DUPLICABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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