Toyota Sienna Complaints (1998)

294 consumer complaints on file.

#8019399September 25, 2002
EQUIPMENT:MECHANICAL:ACCESSORY SCISSOR/SCREW/BOTTLE JACK/LIFT
CONSUMER STATES THAT THE ORIGINAL JACK EQUIPMENT IS TWISTING, FOOTER IS BENT. TOYOTA WAS CONTACTED. NLMTOYOTA HAS SENT AN INVESTIGATOR TO INSPECT THE VEHICLE AND JACK. NO COPY OF A REPORT WAS PROVIDED. *JG
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#8019040September 19, 2002
STEERING:GEAR BOX:SHAFT SECTOR
STEERING SHAFT MALFUNCTIONED. WHEN MAKING TURNS STEERING WHEEL WOULD CLICK ON LEFT HAND TURNS, AND THEN BECAME LOOSE ON LEFT HANDED TURNS. CONTACTED DEALER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8018860September 17, 2002
SUSPENSION
WHILE DRIVING HEARD A LOUD NOISE. HAD VEHICLE SERVICED,. WAS INFORMED THAT TRANSMISSION HAD BUSTED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8017767September 3, 2002
AIR BAGS:FRONTAL
WHILE DRIVING AT 30MPH VEHICLE WAS HIT IN REAR AND SLAMMED INTO A VEHICLE IN THE FRONT, AND NONE OF THE AIR BAGS DEPLOYED ON IMPACT.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#766273August 27, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
BRAKES HAVE BEEN NOISY SINCE THE CAR WAS PURCHASED. THEY HAVE ALSO BEEN SPONGY AND NEEDED A LOT OF PRESSURE TO STOP. THE FRONT DISCS WERE RESURFACED AND PADS WERE REPLACED WHEN THE CAR WAS 7 MONTHS OLD! THE NOISE CONTINUED, THE CAR PULSES WHEN I TRY TO STOP AND AT 54,000 MILES THE FRONT ROTORS ARE WARPED. I DRIVE MAINLY ON FLAT ROADS AND DON'T RIDE MY BRAKES. THE ROTORS SHOULD NOT HAVE WARPED! 1998 SIENNAS CLEARLY HAVE BRAKE PROBLEMS AND IT'S TIME TOYOTA ADDRESSED THIS ISSUE PROPERLY!*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#765328August 7, 2002
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
RIGHT SLIDING DOOR HAS HAD MULTIPLE FAILURES OVER A FOUR YEAR PERIOD. RIGHT SLIDING DOOR LATCH FAILED, THE DOOR WOULD NOT REMAIN OPEN CAUSING A SAFETY HAZARD FOR PASSENGERS ATTEMPTING TO GET IN OR OUT. CABLE FOR DOOR FAILED, RESULTING IN DOOR BEING UNABLE TO BE OPENED AT ALL FROM INSIDE OR OUTSIDE. INSIDE DOOR PUSH BUTTON WOULD NOT WORK INTERMITENTLY, DOOR COULD NOT BE OPENED. EXTERIOR DOOR HANDLE WOULD NOT WORK INTERMITTENTLY, UNABLE TO OPEN DOOR. INTERIOR DOOR LOCK ASSEMBLY WOULD MIGRATE INTO DOOR HANDLE, UNABLE TO UNLOCK DOOR EXCEPT WITH BUTTON ON DRIVERS DOOR. EXTERIOR DOOR HANDLE BROKE INTO TWO PIECES. ALL PROBLEMS HAVE BEEN CORRECTED SO FAR, ALTHOUGH SOME WERE OUT OF WARRANTY AND WERE PAID FOR OUT OF POCKET. AM WAITING FOR RESPONSE FROM TOYATO MOTOR CORP REGARDING REIMBURSEMENT FOR REPAIRS TO DEFECTIVE DOOR. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#764079July 11, 2002
STRUCTURE:BODY:TRUNK LID
NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#763864July 6, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
OUR DEALERSHIP HAS ONE PERSON DOING THE WORK WHICH THREE DID AT MY GIRLFRIEND'S OLD DEALERSHIP; THEY KEEP TELLING US TO "KEEP A LOG" OF PROBLEMS. SHE WENT IN AND TOLD THEM THE CAR HAD TO BE FIXED; THEY SAID OKAY, AND IT SAT FOR A WEEK WHILE THEY ORDERED PARTS WHICH WE THOUGHT THEY ALREADY WOULD HAVE IN, DUE TO OUR PREVIOUS/NUMEROUS COMPLAINTS. SO NOW IT'S GOING _BACK_ IN MONDAY MORNING, ALTHOUGH THEY CONTINUE TO INSIST THEY DON'T THINK THEY HAVE PARTS FOR THE INSIDE DOOR LOCKS; SHE'S GOING TO ASK THEM ABOUT IT. IT IS VERY FRUSTRATING TO HAVE THE DEALERSHIP SAY "WE DON'T HAVE THE PARTS" AND/OR "KEEP A LOG" WHEN TOYOTA MUST HAVE THE PARTS -- IT'S THEIR VEHICLE!! -- AND WE DON'T NEED TO. 1 QT. OF OIL PER EVERY 100 MILES TRAVELLED FOR THE LAST SIX-TWELVE MONTHS IS INSANE. AND TOYOTA CONTINUES TO INSIST THAT IT'S FROM "LACK OF MAINTENANCE" WHEN THE OIL CHANGES WERE DONE PRIMARILY AT DEALERSHIPS IN MI AND FL ... DOES NOT SIT WELL WITH ME. PLEASE CONTACT ME RE: ANY DEVELOPMENTS PERTAINING TO THE SIENNA ... THANKS!! -- GEORGE SEGER, (231) 932-9501. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8011725June 13, 2002
TIRES:TREAD/BELT
FIRESTONE FR680, P205/70R15, DOT UNKNOWN, ORIGINAL EQUIPMENT ON A 1998, TOYOTA SIENNA WITH 28000 MILES. WHILE DRIVING 65-70 MPH, REAR PASSENGER TIRE EXPERIENCED TREAD SEPARATION. REAR DRIVER SIDE TIRE WAS ALSO SHOWING SIGNS OF TREAD SEPARATION.*AKJG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#762075May 19, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
THE ENGINE NEEDS REPLACING, APPARENTLY SLUDGE AND THE DEALER/MANUFACTURER IS TRYING TO BLAME ME FOR SLOPPY MAINTENANCE. I WAS AT THE DEALER IN 5/01 FOR A MAJOR MAINTENANCE WHICH INCLUDE ENGINE FLUSH, ETC. $550. AND SINCE I HAVE BEEN BACK IN 8/01 AND 1/02 FOR DIFFERENT ISSUES AND WAS NEVER ASKED TO PERFORM ADDITIONAL MAINTENANCE OR WARNED THAT I SHOULD BE CAREFUL, ETC. I'M AWARE THAT I HAVE PERFORMED OIL & FILTER CHANGES SUBSEQUENT TO THE 5/01 MAJOR MAINTENANCE BUT I'M HAVING TROUBLE FINDING THE EVIDENCE, IN PART BECAUSE I MOVED AROUDN 9 MO. AGO AND STILL HAVEN'T QUITE SETTLED IN COMPLETELY. BASED ON MY SEARCH IN THE INTERNET THE MANUFACTURER HAS APPARENTLY CONCEDED ABOUT A MONTH AGO THAT THERE IS A PROBLEM AND IS PAYING FOR THE REPAIRS BUT APPARENTLY PUERTO RICO HAS NOT HEARD ABOUT THIS SINCE THEY ARE MAKING ME JUMP THROUGH HOOPS TO PROVE THE ADEQUATE MAINTENANCE IN ORDER TO MAYBE ACCEPT RESPONSIBILITY. I THINK THIS IS ESPECIALLY SNEAKY SINCE I HAVE BEEN TO THE AUTHORIZED DEALER IN MY NEW AREA TWICE AND WAS NEVER TOLD THAT I SHOULD BE DOING SOMETHING ADDITIONAL TO THE PROBLEM OBSERVED (IN ONE CASE I HAD A CHECK ENGINE LIGHT ON THAT THEY SIMPLY RE-PROGRAMMED). THANKS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8009809May 14, 2002
STRUCTURE:BODY:DOOR
POWER SLIDING DOOR ON BOTH SIDES OF VEHICLE JAMMING, CAN'T OPEN DOOR FROM INSIDE OR OUTSIDE, EVEN WHEN TRYING MANUALLY IT WILL NOT OPEN. DEALER CONTACTED. PLEASE ADD VIN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8009405May 8, 2002
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE EXITING INTERSATE AT 15-20 MPH TRANSMISSION LOCKED UP. WHEELS INSTANTLY LOCKED UP WITH MOTOR RUNNING. DEALER WAS NOTIFIED, AND WILL HAVE TO REPLACE TRANSMISSION. PLEASE PROVIDE MORE INFORMATION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8007807April 17, 2002
STRUCTURE:BODY:DOOR
THE SLIDING DOOR ON THE PASSENGER SIDE DOES NOT OPEN UNLESS SOMEONE KICKS THE BOTTOM OR IT IS OPENED FROM THE OUTSIDE OF THE VEHICLE. THE LOCKING MECHANISM IS OFF ALSO. TOOK TO DEALER. THE PROBLEM HAS NOT BEEN REMEDIED AS OF YET. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#760459April 9, 2002
LATCHES/LOCKS/LINKAGES:TAILGATE:LATCH
OUTSIDE LATCH RELEASE ON REAR LIFTGATE BROKE WHEN I ATTEMPTED TO OPEN LIFTGATE. THIS CAUSED US TO NOTE (AS WE HAD NEVER BEFORE) THAT THERE IS NO INSIDE RELEASE FOR THE LIFTGATE, WHICH COULD BE A MAJOR SAFETY HAZARD IN CASE OF A CRASH WHERE THE REAR LIFTGATE MIGHT BE THE ONLY WAY OUT OF THE VAN. WE FEEL STRONGLY THAT TOYOTA SHOULD HAVE TO CORRECT THIS SAFETY DESIGN FLAW IN ALL 1998 SIENNA VANS, AND THAT IT SHOULD HAVE TO PAY FOR OUR REPAIRS IN THIS CASE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8006330March 25, 2002
STEERING: STEERING WHEEL/HANDLE BAR
WHILE DRIVING SOMETHING IN STEERING WHEEL BROKE AND LOST CONTROL OF STEERING. STEERING WHEEL WOULD NO LONGER TURN WHEELS ON VEHICLE. DEALER CONTACTED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#759478March 18, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
ENGINE LOCKED UP. DEALER TELLS US NO OIL WAS PRESENT IN THE ENGINE AT THE TIME OF THEIR INSPECTION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#758863March 2, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
IN FEBRUARY OF 2001 MY 1998 SIENNA ENGINE FROZE UP. NO ENGINE LIGHT CAME ON. I HAD IT TOWED TO THE FORT MYERS TOYOTA DEALER AND THEY TOLD ME IT WAS MY FAULT AND I WOULD NEED A NEW ENGINE. MR MYERS THE SEVICE MANAGER TOLD MR CARPENTER THE NEW CAR SALEMAN THAT A NEW ENGINE WOULD COST $5,000 MINUS A $1,000 DOLLAR REBATE OR A TOTAL OF $4,000. I TOLD HIM TO GO AHEAD AND CHANGE THE MOTOR. WHEN I WENT TO PICK UP THE VAN THE COST WAS $6800.00 NOT $4,000.00. I PUT THE CHARGE ON MY CREDIT CARD. LATER THAT MONTH I TRADED THE VAN IN FOR A 2001 HIGHLANDER. I HAD TROUBLE WITH THE ELECTRICAL SYSTEM IN 1999 IN OHIO AND DIDN'T WANT TO HAVE ADDITIONAL PROBLEM IN FLA. THIS SIENNA WAS A LEASED VAN AND MR CARPENTER ALLOWED ME TO DROP THE LEASED VAN IN FORT MYERS. I HEARD THE OTHER DAY THAT TOYOTA WAS RECALLING 1998 SIENNA BECAUSE OF ENGINE PROBLEMS. THE OIL WAS CLOGGING THE ENGINE. PLEASE ADVISE ME OF THE RECALL. THANKS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8004696February 27, 2002
WHEELS:LUGS/NUTS/BOLTS/STUDS
WHILE TRAVELING ON HIGHWAY HEARD A NOISE. CONSUMER WAS ABLE TO PULL OVER. PASSENGER'S SIDE FRONT WHEEL FELL OFF. *AK CONSUMER STATED THAT THE DEALER TOLD HIM THERE WAS A RECALL ON THE MODEL AND THE YEAR OF THE VEHICLE, BUT NOT ON HIS VEHICLE BECAUSE OF VIN. # AND THEY SAID THE RECALL WAS ONLY FOR CARS/VANS WITH A SPECIAL WHEEL. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#758083February 11, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
ENGINE DEVELOPED SLUDGE DESPITE MAINTENANCE; WARRANTY COVERAGE DENIED. DEALER AND DISTIRCT REPRESENTATIVE FOR TOYOTA REFUSED TO LOOK AT OIL CHANGE RECEIPTS OR DISCUSS THE MATTER. AUTOMATION REVOCATION OF WARRANTY WITHOUT CONSIDERATION OF MAINTENANCE RECORDS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#757961February 8, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
ENGINE SLUDGED AT 35000 MILES, AND AGAIN AT 79000 MILES. WARRANTY COVERAGE WAS DENIED EVEN THOUGH WE PRESENTED EVIDENCE OF REGULAR MAINTENANCE. WE WERE RECENTLY OFFERED REIMBURSEMENT FOR THE FIRST REPAIR BY TOYOTA IN THE AMOUNT OF $2300. THEY DENIED REIMBURSEMENT ON THE SECOND REPAIR IN THE AMOUNT OF $7100 BECAUSE THE VEHICLE WAS NO LONGER UNDER WARRANTY. THE ENGINE HAS SLUDGED TWICE IN SPITE OF REGULAR OIL CHANGES. TOTAL REPAIR AND INCIDENTAL COSTS HAVE EXCEEDED $10,000.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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