Toyota Sienna Complaints (2004)

2,062 consumer complaints on file.

#10258245February 10, 2009
STRUCTURE
MY 2004 TOYOTA SIENNA SLIDING DOORS KEEP FREEZING UP. I START TO OPEN THE DOOR BUT IT WONT OPEN MORE THAN A FEW INCHES. AND IT WONT' CLOSE. THE DOORS ARE FROZEN. SO MY DOOR IS PARTIALLY OPEN, STUCK, AND THE INTERIOR LIGHTS ARE ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10258077February 9, 2009
STRUCTURE:BODY
DOOR WELDS ON DRIVER SIDE AND PASSENGER SIDE ARE DAMAGED. NEVER RECEIVED INFORMATION FROM TOYOTA. BROUGHT INTO DEALER IN DECEMBER. THERE IS SOME SORT OF MODEST SERVICE PROGRAM, BUT MY CAR IS TOO OLD, ALTHOUGH UNDER THE MILEAGE RULES. CURRENTLY I AM WAITING TO HEAR FROM REGIONAL REP, WITH NO REPLY FROM 1/14/09 CALL. OURS WAS A VERY EARLY PURCHASE OF THE NEW MODEL IN ITS FIRST YEAR, SO EXCLUDING A FEW EARLY VEHICLES AND COVERING THE REST SEEMS TOTALLY UNFAIR. THERE OUGHT TO BE A RECALL OF ALL MODELS TO FIX THIS OBVIOUS DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10257815February 7, 2009
STRUCTURE:BODY:DOOR
THE AUTOMATIC SLIDING DOOR DOES NOT OPEN & CLOSE AUTOMATICALLY LIKE IT SHOULD WHEN THE DOOR OPEN/CLOSE BUTTON IS PRESSED. I HAVE TO GET IT STARTED MANUALLY, AND THEN OPEN/CLOSE IT LIKE A MANUAL DOOR. ALSO BOTH SLIDING DOORS (EVEN THE MANUAL SLIDING DOOR) FREEZE SHUT ON A DAILY BASIS IN THE WINTER. THIS IS A HUGE SAFETY ISSUE AS I HAVE CHILDREN IN THE REAR OF THE VAN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10257214February 2, 2009
SEATS
BOTH SEAT HEATERS FAILED AFTER 50K MILES AND 3.5 YEARS OLD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10257252February 2, 2009
STEERING
CORROSION OF STEERING INTERMEDIATE SHAFT UNIVERSAL JOINTS. STEERING GOT PROGRESSIVELY WORSE AND WOULD BIND WHEN TURNING THE VEHICLE. VERY HARD TO CONTROL THE VEHICLE WHILE DRIVING AND MAKING TURNS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10257116February 1, 2009
STRUCTURE
GAS STRUTS FOR REAR LIFTING DOOR GAVE OUT SUDDENLY. NOW DOOR SLAMS DOWN UNLESS PHYSICALLY HELD UP. HAPPENED DAY AFTER WE RETURNED FROM SKIING IN LAKE TAHOE FOR 3 DAYS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10256928January 30, 2009
EXTERIOR LIGHTING
HEADLAMP ON 2004 TOYOTA SIENNA FAILED INTERMITTENTLY, AND THEN SEEMED TO WORK. EVENTUALLY IT STOPPED WORKING ALTOGETHER. DIAGNOSIS WAS MOISTURE IN THE ASSEMBLY, CAUSING IT TO SHORT OUT. PRICE TO REPAIR? $1700, OF COURSE NOT COVERED BY TOYOTA. APPARENTLY THIS IS A DESIGN FLAW, BASED ON THE NUMBER OF OTHER COMPLAINTS, AND IT'S DEFINITELY A SAFETY CONCERN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10257000January 30, 2009
UNKNOWN OR OTHER
TOYOTA SIENNA 2004 REAR HATCH FELL ON ME...SHOCKS JUST DIDN'T WORK AND NOW WILL FALL WITHOUT PROPER SUPPORT. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10256869January 29, 2009
STRUCTURE, STRUCTURE:BODY:DOOR
THE CABLE OF THE MOTOR ON THE RIGHT SIDE OF DOOR (SECOND ROW PASSENGER SIDE), WHICH IS AUTOMATIC DOOR HAD SNAPPED! COULD BARELY OPEN AND/OR CLOSE THE DOOR AFTER THAT. I WENT TO TOYOTA AND THEY TOLD ME THERE WAS NO WARRANTY ON IT, SO SINCE I COULD BARELY OPEN THE DOOR, I HAD TO PAY TO GET IT FIXED. OVER $1600! I SHOULD MENTION, WE HAVE HAD PROBLEMS WITH THIS DOOR IN THE PAST. IT WOULD STICK, NOT OPEN PROPERLY, SO WE'D HAVE TO CLOSE IT AND RE-OPEN IT. I BROUGHT THIS UP TO TOYOTA DEALERSHIP MANY TIMES, BUT THEY CHECKED AND SAID THERE WAS NOTHING WRONG WITH IT. ALSO, ON THE RIGHT SIDE, WHICH IS MANUAL, IT SOMETIMES WOULD BE "STUCK" OR, IT WOULD OPEN, BUT WOULD NOT "LATCH". IT IS SUPPOSED TO KIND OF LOCK WHEN ALL THE WAY OPEN, BUT IT WOULDN'T. I HAVE COMPLAINED ABOUT THIS IN THE PAST ALSO, BUT OF COURSE WHEN I GET TO THE DEALERSHIP IT WORKS FINE. I HAVE CALLED AND COMPLAINED TODAY TO CORPORATE AND WILL RECEIVE SOME SORT OF RESPONSE TOMORROW. SO, BOTH DOORS HAVE PROBLEMS, WHERE THE CABLE LITERALLY SNAPS AND THEY CANNOT JUST REPLACE THE CABLE. THEY HAVE TO REPLACE THE ENTIRE MOTOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10256571January 28, 2009
STRUCTURE:BODY:DOOR
CABLE BROKE ON PASSENGER SIDE SLIDING DOOR. CABLE SHOT UP BETWEEN DOOR PANEL AND WINDOW. NEARLY STRIKING A PASSENGER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10255581January 19, 2009
ELECTRICAL SYSTEM, STRUCTURE
RIGHT SLIDING DOOR CABLE SNAPPED AND STOPPED OPENING AUTOMATICALLY. THIS HAPPEN RIGHT AFTER WARRRANTY ENDED AND THEY WOULD ONLY REPAIR IT FOR 2000 +. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10255585January 19, 2009
STRUCTURE
THE POWERED REAR LIFTGATE STRUTS WERE REPLACED AS PART OF THE NHTSA RECALL CAMPAIGN ON 12/18/2008. THE NEW STRUTS NO LONGER LIFT THE TAILGATE TO ITS PREVIOUS HEIGHT. THE TAILGATE NOW OPENS ABOUT 2" TO 3" LOWER THAN THE MAXIMUM EXTENSION. THE TAILGATE MUST BE MANUALLY PUSHED TO ITS FULL EXTENSION. AT ITS LOWER HEIGHT, IT IS EASY TO GET BUMPED IN THE HEAD AS YOU ASSUME THE DOOR WILL OPEN FULLY. THE DEALER STATES THAT THE TAILGATE CANNOT BE ADJUSTED FOR GREATER TRAVEL TO OPEN ALL THE WAY. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10255496January 18, 2009
STRUCTURE
WE OWN A 2004 TOYOTA SIENNA XL. WHEN TEMPS GET COLD THE REAR DOORS FREEZE SHUT. EVEN AFTER LETTING THE VAN WARM UP FOR 20 MINUTES THE DOORS ARE FROZEN AND THEY STAY FROZEN THE ENTIRE TRIP. I HAVE TO CLIMB INTO THE BACK FROM THE FRONT SEAT. I DRIVE 25 MILES TO WORK AND CROSS A RIVER WHAT IF THE DOORS ARE FROZEN AND I AM IN AN ACCIDENT HOW WOULD THEY OR ME GET MY BABY OUT OF THE BACK!!!! TOYOTA DEALER SAID TOYOTA IS AWARE OF THE PROBLEM!! ARE THEY WAITING FOR SOMEONE TO DIE BEFORE THEY FIX IT. PLEASE HELP! KIM STOKES *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10255456January 17, 2009
STRUCTURE:BODY:DOOR
I HAVE A SIENNA 04 VAN. THE POWER SLIDER DOOR WOULD NOT OPEN COMPLETELY. WE TOOK IT TO THE DEALER AND FOUND OUT THE CABLE IN THE POWER DOOR WAS BAD, THEY WANT 2,000 TO FIX IT. I CAN'T AFFORD THAT. WE HAD THEM CUT HE CABLE SO WE COULD CLOSE THE DOOR. WE HAVE YOUNG KIDS WHO CAN NOT OPEN THE NON POWER DOOR CREATING A SAFETY ISSUE. READING THE AUTO DISCUSSION SITES IT IS OBVIOUS HOW MUCH OF A COMMON FAILURE THIS IS. FOR ME A COUPLE MONTHS OUT OF WARRANTY. THIS SHOULD NOT BE A REGULAR OCCURRENCE BUT IT MOST CERTAINLY IS ONE. NEVER MIND HOW MUCH TOYOTA MAKES ON THIS ISSUE. YOU CAN NOT GET AN OEM PART AND YOU HAVE TO BUY THE WHOLE MOTOR ASSEMBLY WITH IT FOR 1200 DOLLARS. WHAT A MARKUP. THEY WILL MAKE AS MUCH ON REDOING THESE DOORS AS THEY DO SELLING THE VAN, MAYBE MORE. AND I THOUGHT TOYOTA WAS GOOD, I HAVE HAD MANY REPAIRS AND CALL BACKS ON THIS VAN. SOMEBODY NEEDS TO GET TOYOTA TO REPAIR THEIR DOORS AND FIX THE DESIGN, WHICH NOT A NEW ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10255139January 15, 2009
STRUCTURE
CONTROL ARM ON DRIVER'S SIDE DOOR MAKES A LOAD NOISE UPON OPENING AND CLOSING DOOR. TOOK TO DEALER AND INFORMED THAT I NEEDED TO TAKE IT TO AN AUTOBODY SHOP TO REPAIR THE BROKEN WELD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10255141January 15, 2009
STRUCTURE:BODY:HATCHBACK/LIFTGATE
I RECEIVED A RECALL NOTICE REGARDING MY 2004 TOYOTA SIENNA VAN TO HAVE THE REAR LIFTGATE SUPPORT STRUTS REPLACED. I WAS ADVISED THAT THERE HAD BEEN REPORTS OF FAILURE RESULTING IN POTENTIAL INJURIES. I VISITED THE DEALER 9/08 AND HAD THE STRUTS REPLACED. FOLLOWING THE REPLACEMENT A PROBLEM DEVELOPED. MY LIFTGATE IS POWER OPERATED AND WHEN I OPENED THE LIFTGATE IT IMMEDIATELY REVERSED AND CLOSED REPEATEDLY. I RETURNED TO THE DEALER ON 10/20/08 AND THEY REPLACED THE STRUTS AGAIN. THE PROBLEM REMAINED AND ON 11/3/08 THE DEALER INSISTED THE MOTOR HAD PROBABLY WORN OUT AND I HAD IT REPLACED. THE SOLUTION SEEMED TO WORK UNTIL 1/09 WHEN AGAIN THE LIFTGATE WOULD GO UP AND IMMEDIATELY BACK DOWN. WORSE YET, THE SAFETY FEATURE WOULD NOT WORK (IF THE LIFTGATE MEETS RESISTANCE; LIKE SOMEONE IN THE WAY). IF THE LIFTGATE MEETS RESISTANCE IT IS SUPPOSED TO REVERSE. ON 1/13/09 AN EMPLOYEE OF A RETAILER WAS ALMOST INJURED WHILE LOADING MERCHANDISE INTO THE VEHICLE. THE LIFTGATE WOULD NOT REVERSE AND I HAD TO PULL HIM AWAY. I WENT BACK TO THE DEALER AND THEY EXPLAINED THEY HAVE HAD MANY COMPLAINTS. THEY WENT ON TO EXPLAIN THAT APPARENTLY COLD WEATHER IS TO BLAME RESULTING IN THE STRUTS NOT FUNCTIONING PROPERLY. THE DEALER WENT ON TO EXPLAIN THAT TOYOTA TO DATE DOES NOT HAVE A SOLUTION. I'M AMAZED, THIS IS A POTENTIAL HAZARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10255008January 14, 2009
STRUCTURE
THE AUTOMATIC SLIDING DOOR (PASSENGER SIDE) ON MY 2004 SIENNA SUDDENLY BECAME INOPERABLE AND UNABLE TO BE CLOSED. IT HAD A HISTORY OF FREEZING CLOSED - NOT SURE IF THIS IS RELATED. IT APPEARS THE CABLE BROKE AND DANGLED OUTSIDE OF THE CAR. A PLASTIC MECHANISM POPPED OUT OF THE DOOR AND BLOCKED THE DOOR FROM BEING CLOSED. THIS IS A SAFETY ISSUE!!!!!! HOW CAN YOU DRIVE A CAR WITH THE SIDE PASSENGER DOOR STUCK WIDE OPEN AND CHILDREN INSIDE???? THE CAR APPARENTLY HAD A TSB DATED APRIL 19,2004 ON IT THAT ADDRESSES THIS ISSUE. I WAS UNAWARE OF IT. MY CAR IS NOW PAST THE WARRANTY PERIOD AND IT WILL COST $1800 TO REPAIR. THIS IS CLEARLY NOT NORMAL WEAR AND TEAR. IT IS A KNOWN PROBLEM THAT TOYOTA MUST TAKE RESPONSIBILITY FOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10254864January 13, 2009
STRUCTURE:FRAME AND MEMBERS
MY 2004 TOYOTA SIENNA XLE HAS THE DRIVER'S SIDE AUTOMATIC SLIDING DOOR (FOR PASSENGERS IN THE BACK) THAT OCCASIONALLY WILL NOT OPEN, OTHER TIMES WILL NOT CLOSE, AND SOMETIMES AFTER OPENING IT WILL CLOSE UNCOMMANDED. IN MY OPINION THIS IS DEFINITELY A SAFETY ISSUE THAT TOYOTA IS UNWILLING TO RECOGNIZE. THIS PROBLEM IS WIDELY REPORTED BY SEVERAL TOYOTA SIENNA OWNERS. ALSO, SHOULD A RAPID ESCAPE FROM THE CAR BE NECESSARY, IT WOULD BE IMPOSSIBLE TO USE THE PASSENGER SLIDING DOOR AS AN EMERGENCY EXIT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10254658January 11, 2009
STRUCTURE:FRAME AND MEMBERS
WHEN THE TEMPERATURE DROPS BELOW FREEZING BOTH SLIDING DOORS ON MY SIENNA 2004 FREEZE SHUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10254456January 10, 2009
STRUCTURE:BODY
I HAVE A 2004 TOYOTA SIENNA XLE LIMITED BOTH THE DRIVER'S SIDE SLIDING DOOR (JANUARY 2009) AND THE PASSENGER'S SIDE SLIDING DOOR (OCTOBER 2008) HAVE INCURRED PROBLEMS WITH THE CABLE AND MOTOR MECHANISM THAT LED TO BOTH TO NEED NEW MOTORS AND CABLES. THIS OCCURRED WITHIN 3 MONTHS OF EACH OTHER !!! A HINGE WEARS OUT IN THE DOOR AND IT CAUSES A WEARING ON THE CABLE UNTIL THE CABLE FRAYS AND BREAKS. THIS SEEMS TO BE A WIDESPREAD PROBLEM AS INDICATED BY NUMEROUS COMPLAINTS BY SIENNA OWNERS.. IT IS DEFINITELY A MANUFACTURER DEFECT BUT TOYOTA IS NOT ACKNOWLEDGING IT AT THIS POINT. THE REPAIR AT THE TOYOTA DEALER IS $1600 PLUS AND IS NOT COVERED DUE BEING OUT OF WARRANTY. THE REPAIR TIMES 2 WITHIN THREE MONTHS IS JUST RIDICULOUS !!! AND I HOPE THAT WITH ENOUGH COMPLAINTS TOYOTA MIGHT RECOGNIZE THEIR DEFECT PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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