Toyota Sienna Complaints (2004)

2,062 consumer complaints on file.

#10261114March 8, 2009
LATCHES/LOCKS/LINKAGES
A DEFECTIVE WELD ON THE DRIVER SIDE DOOR CHECK ATTACHMENT CAUSED LOUD POPPING NOISE EVERY TIME THE DOOR WAS USED. PROBLEM PROGRESSED INTO A FULL FAILURE OF STRAP/CHECK MECHANISM AND DAMAGE TO POWER WINDOW. THE PERVASIVE MANUFACTURER DEFECT CANNOT BE SUSTAINED AS AN OWNER MAINTENANCE RESPONSIBILITY BY TOYOTA. THE BROKEN PART HAS FALLEN INTO THE DOOR CAVITY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10261050March 7, 2009
STRUCTURE:BODY
2004 TOYOTA SIENNA XLE -PREMATURE FAILURE OF DRIVER SIDE SLIDER DOOR - DOOR DIAGNOSED BY DEALER WITH FAULTY MOTOR, CABLE ASSEMBLY AND HINGE, THIS IS A DANGEROUS CONDITION IN THAT DOOR MAY FREEZE IN EITHER FULL OPEN OR CLOSED POSITION AND NOT BE ABLE TO ACTIVATE TO OPEN OR CLOSE. TSB EL004-00 ADDRESSES THIS ISSUE, BUT TOYOTA HAS NOT NOTIFIED BUYERS OF DEFECT. ONLY COVER REPAIRS WITHIN 36 MONTH OR 36,000 MILES. MANY INCIDENTS REPORTED ON INTERNET SITES ABOUT THIS BEING A KNOWN DEFECT AND VERY HIGH COST TO REPAIR (APPROX $1,700). REQUEST HELP TO COMPEL TOYOTA TO SUPPORT A RECALL ACTION ON THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10260993March 6, 2009
LATCHES/LOCKS/LINKAGES
NO ACCIDENT PRIOR TO PROBLEM. LAST MONTH, POWER SLIDING DOOR ON DRIVER'S SIDE WOULD OCCASIONALLY NOT CLOSE WHEN TEMP BELOW 20 DEGREES. TOOK POWER OFF SLIDER AND CLOSED MANUALLY. HAPPENED ABOUT 3 TO 4 TIMES. TONIGHT - TEMP 60 DEGREES OUTSIDE - DOOR WILL NOT CLOSE WITH POWER OR MANUALLY. HAD TO DRIVE HOME WITH ONE OF MY CHILDREN SEATED BESIDE THAT DOOR - AND THE DOOR FLEW OPEN WHILE DRIVING. CANNOT GET IT TO CLOSE! I HAVE SLAMMED IT - CLOSED IT GENTLY - TRIED LOCKING THE DOOR AS SOON AS IT APPEARS CLOSED TO NO AVAIL. I HAVE NO CHOICE BUT TO DRIVE THIS VEHICLE AND FEAR FOR THE SAFETY OF MY CHILDREN! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10260818March 5, 2009
STEERING
STEERING SUDDENLY BEGAN TO BIND WHEN TURNING AT LOW SPEED AND INCREASING DIFFICULT TO STEER, ESPECIALLY IN COLD TEMPERATURES. DEALERSHIP FOUND RUSTING KNUCKLES ON STEERING SHAFT AND INSTALLED NEW SHAFT. VEHICLE HAD ONLY 42,000 MILES. NEVER HAD A PROBLEM LIKE THIS WITH 2 PREVIOUS TOYOTAS, ONE OF THEM ELEVEN YEARS OLD! VERY UNSAFE AND EXPENSIVE TO REPAIR. MY OPINION TOYOTA SHOULD RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10260666March 4, 2009
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING:COOLING SYSTEM, LATCHES/LOCKS/LINKAGES, UNKNOWN OR OTHER
I BOUGHT A 2004 TOYOTA SIENNA CE IN OTTAWA, ONTARIO, CANADA, FROM A DEALER, NEW, OFF THE LOT IN AUGUST 2004. BY THE FIRST WINTER, BOTH BACK SLIDING DOORS WOULD FREEZE SHUT, ESPECIALLY THE PASSENGER SIDE, AND WOULD NOT OPEN UNTIL THE VEHICLE GOT REALLY HOT INSIDE. THE DEALER HAD NO SOLUTION, OFFERED NO SOLUTION. IN ADDITION, BY THE SECOND YEAR WE HAD THREE RADIATORS INSTALLED, AND HAD BOTH FRONT DOORS REPAIRED FOR RUSTING UNDER A GENERAL RECALL. ALSO, THE REAR FAN HAS BEEN GOING ON AND OFF, EVEN WITH THE SWITCH IN THE "OFF" POSITION. WE HAVE TAKEN THIS ISSUE TO THE DEALER MANY TIMES, BUT THEY DO NOT HAVE AN ANSWER, NOR A STRATEGY TO FIGURE OUT WHY IT DOES THIS. FINALLY, THIS VEHICLE HAS RATTLED INSIDE FROM DAY ONE AND IS UNPLEASANT TO DRIVE. I FIND THE TOYOTA DEALERS NOT INTERESTED IN YOU ONCE YOU BUY THE CAR, BUT AFTER THREE YEARS TO THE DAY THE CALLED ME WANTING TO KNOW IF I'D BUY A NEW ONE. I WILL NOT BUY ANOTHER TOYOTA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10260442March 2, 2009
STRUCTURE:BODY
DRIVER'S SIDE DOOR WELD HAS FAILED. DOOR MAKE LOUD POPPING SOUND AND HAS NOW AFFECTED WINDOW OPERATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10260375March 1, 2009
STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES
BOTH SLIDING DOORS ON 2004 TOYOTA SIENNA LE FREQUENTLY FREEZE SHUT IN WINTER. ONE DOOR IS POWER, ONE IS MANUAL, AND BOTH FREQUENTLY FREEZE. ONLY SOLUTION SO FAR IS TO WAIT FOR VAN TO WARM UP. MAJOR SAFETY ISSUE AS IT PREVENTS EASY EXIT FOR CHILDREN IN REAR OF VAN - THEY MUST CRAWL BETWEEN THE FRONT SEATS TO EXIT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10260156February 26, 2009
STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES
I OWN A 2004 TOYOTA SIENNA XLE. STARTING ABOUT A MONTH AGO (RIGHT WHEN IT TURNED 100K MILES) THE REAR DRIVER'S SIDE POWER DOOR STARTED GETTING STUCK CLOSED AND WOULD NOT OPEN. IT MADE A CLICKING SOUND LIKE IT WAS TRYING TO OPEN BUT IT WAS LIKE IT WOULDN'T UNLOCK (EVEN THOUGH THE ORANGE PART OF THE LEVEL STILL MOVED INSIDE TO INDICATE IT WAS UNLOCKED). AT FIRST LOCKING AND UNLOCKING THE DOOR A FEW TIMES WOULD SOLVE THE PROBLEM AND THEN IT WOULD OPEN FINE. THE PROBLEM HAS BECOME INCREASINGLY FREQUENT AND NOW THE DOOR WON'T OPEN AT ALL. I TOOK IT TO THE DEALER AND THEY COULDN'T GET IT TO OPEN AND THE TECHNICIAN SAID THAT JUST ABOUT EVERYONE WITH THIS MODEL HAS THIS PROBLEM AND QUOTED ME $1600+ DOLLARS TO FIX IT - AND THAT'S IF THE DOOR WILL OPEN AGAIN. THEY ALSO SHOWED ME HOW THE REPLACEMENT MOTOR IS A RE-ENGINEERED PART WHICH IS FURTHER INDICATIVE OF THE DEFECTIVENESS OF THE ORIGINAL. THERE ARE HUNDREDS IF NOT THOUSANDS OF INSTANCES OF THIS VERY SAME FAILURE HAPPENING TO OTHER SIENNA OWNERS OF THIS VINTAGE YET TOYOTA WON'T ISSUE A RECALL. I CALLED TOYOTA CUSTOMER SERVICE AND THEY JUST KEPT SAYING IT HAS A HUNDRED THOUSAND MILES AND TOUGH LUCK. NEVER MIND IT'S A 4 YEAR OLD CAR. THEY SAID I'D HAVE TO MEET WITH THE DISTRICT MANAGER WHO'D MADE THIS DECISION AND THAT THERE WAS NO POSSIBLE WAY TO EVER ESCALATE THIS MATTER ABOVE THAT INDIVIDUAL. I DON'T BUY THAT. THEY ALSO REFUSED TO GIVE ME THIS INDIVIDUAL'S CONTACT INFORMATION. THIS IS WHOLLY UNACCEPTABLE. . I HAVE MANY MORE CARS TO PURCHASE IN MY LIFETIME AND THEY WON'T BE TOYOTA'S IF THIS IS HOW THEY'RE GOING TO TREAT THEIR CUSTOMERS. IT SEEMS AS THOUGH THEY HAVE NO INCENTIVE TO ADDRESS THIS ISSUE AS THE $3,000 IT SOUNDS LIKE EVERYONE IS HAVING TO SPEND ON THEIR DEFECTIVE DOORS IS A MIGHTY LUCRATIVE INCOME SOURCE FOR THEM. HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10259814February 24, 2009
LATCHES/LOCKS/LINKAGES, STRUCTURE:FRAME AND MEMBERS
DRIVER SIDE PASSENGER DOOR ON THE TOYOTA SIENNA 2004 VEHICLE WITH LESS THAN 51,000 MILES MUST NOW BE REPLACED AT A COST OF $1,800. THIS IS CERTAINLY NOT NORMAL FOR A CAR THIS NEW WITH ONLY NORMAL DAILY USE IN A NON-WEATHERED ENVIRONMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10259619February 23, 2009
STEERING
STEERING IS BINDING ON MY 2004 TOYOTA SIENNA. THE DEALERSHIP THAT I BROUGHT THE VEHICLE TO SAID THEY FOUND NO TSB FOR THIS VEHICLE YET THIS SIGHT SAID TWO TSB'S EXIST. THE DEALER CHARGED ME OVER $1400 AND THE STEERING PROBLEM STILL IS NOT FIXED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10259670February 23, 2009
STEERING
TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHILE DRIVING 5 MPH, THE CONTACT NOTICED THAT THE STEERING WAS TIGHTER THAN NORMAL. A REPAIR SHOP CHECKED THE STEERING FLUID LEVEL FOR LEAKS. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY STATED THAT THE RACK AND PINION FAILED. THE DEALER REPLACED THE RACK AND PINION AT THE COST OF $1,500; HOWEVER, THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN BACK TO THE DEALER AND THEY STATED THAT THE FAILURE COULD BE DUE TO THE INTERMEDIATE SHAFT PUMP. A REPORT WAS FILED WITH THE MANUFACTURER. THE MANUFACTURER STATED THAT THERE WAS NO TSB TO EXPLAIN HOW TO REPAIR THE VEHICLE. THE FAILURE MILEAGE WAS 41,000 AND CURRENT MILEAGE WAS 41,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10259466February 20, 2009
STRUCTURE:BODY
CABLE TO OPERATE AUTOMATIC SLIDING DOOR SNAPPED. I'VE CLIPPED THE CABLES SO IT NOW OPERATES AS A MANUAL DOOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10259405February 19, 2009
STEERING
I HAVE 67,000 MILES ON MY VAN AND I AM PRESENTLY ON MY 3RD SET OF 4 TIRES (12 TOTAL) AVERAGING 20,000 MILES FOR ONE SET. I HAVE A LIFETIME WHEEL ALIGNMENT ON THE CAR WHEN PURCHASED NEW AND HAVE ALIGNMENT CHECKED EVERY 5,000 MILES. NEVER HAD A VEHICLE WITH THIS TYPE OF HORRENDOUS TIRE WEAROUT WHICH MUST BE THE SUSPENSION ON THE VEHICLE, I APPEAR NOT TO BE ALONE DUE TO NUMEROUS COMPLAINT. CAN A RECALL BE DONE BASED UPON THE UNUSUAL TREAD WEAR AND FREQUENCY OF CUSTOMER COMPLAINTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10258904February 17, 2009
STRUCTURE:BODY:DOOR
MY 2004 TOYOTA SIENNA SLIDING DOOR FELL OFF THE TRACK. IT HAS LESS THAN 40,000 MILES ON IT. I HAVE TO DRIVE IT HOME WITH THE DOOR HANGING BY A CABLE. IT WAS KIND OF DANGEROUS, ESPECIALLY WITH MY DAUGHTERS IN IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10258910February 17, 2009
STRUCTURE:BODY:DOOR
VAN HAS LESS THAN 40,000 MILES AND SO FAR ALL DOORS ON VAN HAVE FAILED. SLIDING DOOR CABLE SNAPPED AND PIECES CAME FLYING OUT AND HIT ME. SLIDING DOORS FREEZE SHUT IN COLD WEATHER MAKING GETTING A CHILD IN OR OUT OF THE IN THE CASE OF AN EMERGENCY IMPOSSIBLE. BOTH SEAT HEATERS HAVE FAILED. THE VAN HAS REQUIRED 3 BRAKE JOBS AND 2 SETS OF TIRES IN LESS THAN 40,000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10258919February 17, 2009
STRUCTURE
ORIGINALLY, REAR GATE PROBLEMS BEGAN WITH MY GATE DROPPING CLOSED WITHOUT WARNING. SIMILAR TO OTHER COMPLAINTS NOTED ON MYCARSTATS.COM THE STRUTS WERE NO LONGER FUNCTIONING SAFELY OR PROPERLY. I FILED A COMPLAINT AT THAT TIME AND WAS CONTACTED FOR MORE INFORMATION. MEANWHILE, THIS ISSUE CONTINUED AND WE USED THE REAR GATE FUNCTION ONLY WHEN THERE WERE TWO ADULTS PRESENT, WITH ONE TO HOLD THE GATE UP DURING USE. STARTING LAST AUGUST, IN ADDITION TO THE PREVIOUSLY NOTED REAR GATE STRUT ISSUE, WHEN THE REAR GATE IS OPENED, AND REACHES THE TOP, TO THE FULLY OPENED POSITION, IT THEN IMMEDIATELY BEGINS CLOSING DOWN FORCEFULLY. IF ANYONE OR ANYTHING IS IN THE WAY OF THE GATE IT CONTINUES TO CLOSE DOWN CRUSHING WHATEVER OR WHOMEVER IS IN THE WAY. WE WILL NO LONGER USE THE REAR GATE UNTIL IT IS REPAIRED AND WORKS PROPERLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10258931February 17, 2009
LATCHES/LOCKS/LINKAGES
WE HAVE A 2004 TOYOTA SIENNA VAN WITH POWER SLIDING DOORS. THE CABLE ON ONE SIDE HAS SNAPPED AND NEEDS TO BE MANUALLY CLOSED, BUT THE DOOR DOES NOT TOTALLY CLOSE. IT SOMETIMES OPENS WHILE DRIVING. THE REPAIR FOR THIS ISSUE REQUIRES REPLACING AND ENTIRE MOTOR, BRACKETS AND HINGES. ALL FOR JUST ONE CABLE! $1000 FOR PARTS, $900 FOR LABOR. AND 3 MONTHS PAST THE WARRANTY. GOOD PLANNED OBSOLESCENCE ON TOYOTA'S PART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10259096February 17, 2009
STRUCTURE:BODY:DOOR
SLIDING DOORS FREEZE SHUT ON MINIVAN EVERY TIME THAT THE TEMPERATURE GETS BELOW FREEZING AND THERE IS MOISTURE IN THE AIR. DOOR HANDLE BROKE OFF ON THE DRIVER SIDE SLIDING DOOR AND HAD THE HANDLE REPLACED. THE TOYOTA DEALERSHIP PUT BABY OIL ON THE WEATHER STRIPPING TO HOPEFULLY RECONCILE THIS FROM HAPPENING AGAIN, HOWEVER 2 DAYS LATER THE TEMPERATURE WAS 24 F AND BOTH OF THE SLIDING DOORS WERE AGAIN FROZEN SHUT. IN ORDER TO OPEN THE DOORS YOU HAVE TO CLIMB OVER THE FRONT SEATS TO PUSH AGAINST THE DOORS FROM THE INSIDE. IT DOES NOT MATTER IF THE CAR WARMS UP FOR 20 MINUTES THEY STILL REMAIN FROZEN AND THEY HAVE FROZEN SHUT AFTER DRIVING LESS THAN 10 MILES AFTER GETTING THEM OPEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10258667February 14, 2009
STEERING
WE HAVE A 2004 TOYOTA SIENNA. ONCE THE WEATHER TURNED COLD WE EXPERIENCED SEVERELY HARD TURNING. IT IS OK IN THE NEUTRAL POSITION, HOWEVER WHEN STEERING LEFT OR RIGHT IT IS NOT ONLY HARD TO TURN BUT IT WILL NOT RETURN TO NEUTRAL WITHOUT MUCH EFFORT. VERY DANGEROUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10258149February 10, 2009
STEERING
2004 TOYOTA SIENNA. WHEN TURNING THE STEERING WHEEL IN EITHER DIRECTION, IT BECOMES DIFFICULT TO TURN, JAMS, AND FAILS TO TURN BACK TO THE CORRECT DRIVING POSITION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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