Toyota Sienna Complaints (2004)

2,062 consumer complaints on file.

#10281433August 22, 2009
STRUCTURE:BODY
MY DRIVER SIDE SLIDING DOOR IS INOPERABLE. THE PASSENGER SIDE SLIDING DOOR MOTOR AND CABLE FAILED A FEW YEARS AGO NOW THE DRIVER SIDE CABLE BROKE. IT HAPPENED HAS ONE OF MY CHILDREN WAS OPENING THE DOOR FROM THE INSIDE AND IT ONLY OPENED ABOUT A FOOT WIDE. NOW THE DOOR ONLY OPENS ABOUT A FOOT AND MY 3 CHILDREN HAVE TO GET OUT OF THE PASSENGER SIDE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10281311August 21, 2009
STRUCTURE:BODY
I AM THE 2ND OWNER OF A 2004 TOYOTA SIENNA. RECENTLY, THE PASSENGER SIDE POWER SLIDING DOOR WOULD START TO CLOSE BEFORE FULLY OPENING. THEN IT QUIT OPENING AT ALL. WHEN MANUALLY OPENED, THERE IS A CABLE THAT STICKS OUT UNDER THE REAR WINDOW. I TOOK IT TO THE LOCAL TOYOTA DEALER AND THEY SAID IT WOULD BE $1800 TO REPAIR! THEY SAID THE PART ALONE IS OVER $1000 AND THE REPAIR ISN'T COVERED UNDER MY EXTENDED WARRANTY. AFTER RESEARCHING THE PROBLEM ON THE INTERNET, I DECIDED TO FILE A COMPLAINT AS THIS SEEMS TO BE A VERY PREVALENT PROBLEM THAT TOYOTA WOULD RATHER IGNORE. PLEASE HELP! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10281165August 20, 2009
LATCHES/LOCKS/LINKAGES
TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHEN CLOSING THE REAR DRIVERS SIDE SLIDING DOOR IT FAILED AND WOULD NOT CLOSE. THE CONTACT HAD TO DRIVE WITH THE DOOR TIED TOGETHER BY A ROPE TO KEEP IT IN PLACE WHILE DRIVING. THE DEALER INSPECTED THE VEHICLE AND MADE THE NECESSARY REPAIRS TO CORRECT THE FAILURE AT NO COST. TWO YEARS LATER, THE DRIVERS SIDE REAR SLIDING DOOR WOULD NOT CLOSE, HOWEVER, AFTER SEVERAL ATTEMPTS, THE CONTACT WAS ABLE TO CLOSE THE DOOR AND CURRENTLY IS UNABLE TO OPEN IT. THE PASSENGER REAR SLIDING DOOR IS CURRENTLY FAILING AND IT WILL NOT CLOSE PROPERLY AND OPENED WHILE DRIVING WITHOUT WARNING. THE CONTACT WAS ADVISED THAT THE MOTOR IN THE DOOR FAILED HE WOULD BE RESPONSIBLE FOR PAYING FOR THE REPAIRS. THE CONTACT IS IN THE PROCESS OF TAKING THE VEHICLE TO THE DEALER FOR FURTHER INSPECTION PER THE MANUFACTURER INSTRUCTIONS. THE FAILURE MILEAGE WAS 28,000 AND THE CURRENT MILEAGE WAS 109,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10280601August 17, 2009
STRUCTURE:BODY:DOOR
TOYOTA SIENNA 2004 LXE LIMITED ,POWER DOOR PROBLEM. THE CABLE BROKE AND DOORS ARE SHUT AND CANNOT BE OPENED FROM INSIDE OR OUTSIDE. ALSO IN THE WINTER DOORS FREEZE UP AND WILL NOT OPEN AS WELL. DRIVES SIDE DOOR RETURN ARM .. THE WELD BROKE AND CAUSES THE DOOR TO NOT CLOSE PROPERLY. THERE ARE A VERITY OF COSMETIC THINGS BUT I AM MOST CONCERNED ABOUT THE DOORS NOT BEING ABLE TO OPEN. THERE SEEMS TO BE ALOT OF TALK ABOUT THIS PROBLEM, I GUESS PEOPLE WILL HAVE TO DIE IN SOME KIND OF ACCIDENT BEFORE TOYOTA DOES ANYTHING...LORD FORBID THAT SHOULD HAPPEN. THANK FOR LISTENING. PS *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10280644August 17, 2009
STRUCTURE
BOTH LEFT AND RIGHT SLIDING DOOR CABLES BROKE ON VAN. RIGHT DOOR WILL NOT OPEN AT ALL TWO MONTHS LATER LEFT BROKE AND OPENS ABOUT 12IN.THAT FOUR KIDS HAVE TO GET IN AND OUT. WILL COST$1500 EACH TO FIX. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10280352August 13, 2009
STEERING
TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHEN THE CONTACT STARTED THE VEHICLE, SHE NOTICED THAT THE STEERING COLUMN BECAME VERY STIFF AND DIFFICULT TO MANEUVER WHEN TURNING. THERE WERE NO WARNING INDICATORS ILLUMINATED PRIOR TO THE FAILURE. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR SHOP AND THE MECHANIC STATED THAT A SHAFT WAS FAILING. THE REPAIR WOULD COST $375. THE CONTACT IS CURRENTLY WAITING FOR THE PARTS TO ARRIVE FOR THE REPAIR. SHE IS IN THE PROCESS OF NOTIFYING THE MANUFACTURER. THE FAILURE MILEAGE WAS 111,000 AND CURRENT MILEAGE WAS 112,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10280269August 12, 2009
LATCHES/LOCKS/LINKAGES, STRUCTURE
TOYOTA SIENNA ELECTRIC SLIDING DOOR DOES NOT OPEN WITH BUTTON. CAN ONLY BE OPENED BY PULLING HARD ON OUTSIDE HANDLE. DEALER SUGGESTED REPLACING DOOR MOTOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10280289August 12, 2009
EQUIPMENT:APPLIANCE:AIR CONDITIONER
THE AC IN OUR 2004 TOYOTA SIENNA WENT OUT IN AUGUST (VERY HOT!); WE TOOK IT TO A REPAIR SHOP. TURNS OUT THE AC COMPRESSOR AND MULTIPLE RELATED PARTS NEEDED TO BE REPLACED DUE TO A PROBLEM WITH THIS PARTICULAR SYSTEM. CALLED AROUND TO ENSURE FAIR PRICE- MANY SHOPS REPORTED HAVING HAD THIS SAME PROBLEM ON THIS MAKE AND MODEL. HAD NECESSARY REPAIRS COMPLETED AT A COST OF OVER $1500. I WAS TOLD THE REPAIR ON A 2003 MODEL WAS ONLY $950 PLUS TAX, BUT SUBSEQUENT YEARS HAD MORE PROBLEMS AND REQUIRED MORE PARTS REPLACED BECAUSE OF DESIGN PROBLEMS. HAVING AC IS NOT ONLY COMFORT, BUT ALSO SAFETY- WE BOUGHT THIS VEHICLE BECAUSE WE HAVE YOUNG CHILDREN AND THEY WOULD GET QUITE HOT, SWEATY, RED-FACED, ETC. WITHOUT REAR AC IN OUR FORMER VEHICLE. IT SEEMS THIS IS A WIDESPREAD PROBLEM WITH THIS MAKE AND MODEL. I'VE READ TOYOTA KNEW ABOUT THIS PROBLEM AND EXTENDED THE WARRANTY FOR AC (ALTHOUGH OWNERS WEREN'T INFORMED, AND WE ARE PAST THAT LIMIT ANYWAY); HOWEVER, IF THIS IS SUCH A HUGE PROBLEM THERE SHOULD BE A RECALL WITH THE A PREVENTIVELY FIX RATHER THAN WAITING FOR OWNERS TO INCUR SUCH HUGE BILLS AND NOT HAVE THE ABILITY TO KEEP THEIR FAMILIES COOL WHILE THEY DRIVE. THIS MAY SEEM MOSTLY COMFORT, BUT FOR THOSE WITH YOUNG CHILDREN, THE ELDERLY, AND OTHER AT-RISK POPULATIONS, AC IS ALSO VERY MUCH ABOUT SAFETY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10279765August 8, 2009
STRUCTURE:BODY:DOOR
MY 2004 TOYOTA SIENNA DOOR CONTINUES TO OPEN WHILE I AM DRIVING DOWN THE ROAD. I DO NOT FEEL IT IS SAFE TO HAVE PASSENGERS ANYMORE. IT IS A POWER DOOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10279720August 7, 2009
STRUCTURE, STRUCTURE:BODY
INITIAL NOTE: THIS IS A DANGEROUS DEFECT. TOYOTA SHOULD BE ORDERED TO RECALL THIS VEHICLE TO FIX THIS PROBLEM. WE HAVE A 2004 SIENNA LE, WITH ABOUT 70,000 MILES ON IT. A FEW WEEKS AGO, WE NOTICED SOME DIFFICULTY WITH THE PASSENGER SIDE POWER DOOR. THE PROBLEMS BEGAN WITH THE DOOR NOT OPENING WHEN WE USED THE REMOTE CONTROL OR THE BUTTON IN THE FRONT OF THE CAR. THE DOOR SEEMED TO FUNCTION NORMALLY WHEN PULLING THE HANDLE, SO WE THOUGHT THE PROBLEM WAS LIMITED TO THE REMOTE CONTROLS. WHEN WE WERE AWAY AT A CAMPING TRIP FROM JULY 24 - 26, I NOTICED THE PROBLEM HAD STARTED TO AFFECT THE HANDLE AS WELL. THE DOOR WOULD HESITATE, BUT WOULD OPEN NORMALLY IF I PULLED IT A SECOND TIME. WHEN WE RETURNED HOME, AFTER MY FAMILY EXITED THE VEHICLE, I TRIED TO OPEN THE DOOR TO UNLOAD THE CAR. IT DID NOT OPEN, SO I PULLED THE HANDLE A SECOND TIME. THE DOOR BEGAN TO OPEN. I THEN HEARD A "POP" AS THE REAR SIDE WINDOW, NEXT TO THE THIRD ROW OF SEATS, SHATTERED. THERE WAS A PLASTIC STRIP LYING ON THE DRIVEWAY ALONG WITH SHATTERED GLASS. SHATTERED GLASS COVERED THE INTERIOR AS WELL. THE DOOR WAS HANGING DOWN SLIGHTLY. THE INTERNAL "WHEELS" FOR THE DOOR HAD COME OFF THEIR TRACK; THE INTERNAL CABLES WERE FRAYED. I COULD NOT CLOSE THE DOOR COMPLETELY. WE FOUND NUMEROUS COMPLAINTS ABOUT THIS DOOR MALFUNCTIONING ON 2004 SIENNAS. WE REPORTED OUR PROBLEM TO TOYOTA, REFERRING TO THE OTHER COMPLAINTS, BUT TOYOTA HAS DONE NOTHING. WE ARE THANKFUL THAT OUR CHILDREN WERE NOT IN THE CAR WHEN THIS HAPPENED, AS THEY COULD HAVE BEEN SEVERELY INJURED! WE ARE ALSO THANKFUL THAT THIS DID NOT HAPPEN WHILE WE WERE AWAY ON OUR CAMPING TRIP, AS WE WERE AT A REMOTE LOCATION WITH NO MECHANICS FOR MANY, MANY MILES! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10279445August 5, 2009
EQUIPMENT
I HAVE A 2004 TOYOTA SIENNA THAT HAS MANUAL SLIDING REAR DOORS. I HAVE REPLACED THE HANDLES ON BOTH DOORS WITHIN THE LAST 6 MONTHS. THE LATEST ONE I REPLACED WAS THE REAR PASSENGER SIDE DOOR. THE APPARENT REASON FOR THESE BREAKING OFF IS THE FACT THAT THE DOORS ARE JAMMING AND IT IS EXTREMELY DIFFICULT TO OPEN THE DOOR. EVEN THOUGH I HAVE REPLACED THE REAR PASSENGER HANDLE, IT STILL WILL NOT OPEN FROM THE INSIDE OR OUTSIDE...IT DOES OPEN ON "OCCASION" BUT IT IS FINICKY.. I HAVE GONE ON LINE AND NOTICED THOUSANDS OF OTHER TOYOTA SIENNA OWNERS ARE EXPERIENCING IDENTICAL PROBLEMS WHICH LEADS ME TO FEEL STRONGLY THAT THIS SHOULD BE A "RECALL" ISSUE THAT SHOULD BE COVERED BY TOYOTA!! I HAVE 2 SMALL CHILDREN THAT TRAVEL IN THIS VEHICLE AND THIS COULD BE A LIFE THREATENING ISSUE, GOD FORBID! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10279033August 1, 2009
LATCHES/LOCKS/LINKAGES
THE RIGHT REAR ELECTRIC SLIDING DOOR STOPPED WORKING. IT WAS DIFFICULT TO OPEN. I TOOK IT TO THE DEALER AND THEY ADVISED ME THAT THE CABLE HAD BROKEN. ABOUT TWO WEEKS AFTER I TOOK IT TO THE DEALER, THE DOOR JAMMED COMPLETELY AND YOU COULD NOT EVEN OPEN IT MANUALLY. THIS PRESENTS A HAZARD IF THERE IS A FIRE IN THE VAN OR AN ACCIDENT THAT REQUIRES A PASSENGER TO EXIT QUICKLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10278954July 31, 2009
STRUCTURE:BODY:DOOR, ELECTRICAL SYSTEM:12V/24V/48V BATTERY, LATCHES/LOCKS/LINKAGES
TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT HAS NOT BEEN ABLE TO USE THE DOOR LOCKS IN HER VEHICLE FOR SEVERAL MONTHS. THE DEALER WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. RECENTLY, WHILE ATTEMPTING TO STOP THE VEHICLE, THE REAR PASSENGER SIDE DOOR OPENED. IN ADDITION, THE BATTERY FAILED AND WAS REPLACED TWICE BY THE DEALER. THE FAILURE WAS NOT CORRECTED AND THE DEALER STATED THAT THEY COULD NOT DETERMINE THE CAUSE OF THE FAILURE. THE CONTACT REPLACED THE BATTERY HERSELF WITH A HEAVY DUTY BATTERY. SHE TOOK THE VEHICLE BACK TO THE DEALER AND THEY STATED THAT THE DOOR MOTOR FAILED, AND THAT THE DOOR WAS AN INCH OFF THE DOOR TRACK. THE ESTIMATED COST OF REPAIR WAS $1,800. THE FAILURE MILEAGE WAS 62,000 AND CURRENT MILEAGE WAS 64,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10278635July 29, 2009
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHILE ATTEMPTING TO OPEN THE PASSENGER SIDE DOOR WITH THE DOOR HANDLE, THE CONTACT NOTICED THAT THE CABLE UNDER THE REAR WINDOW SNAPPED DUE TO CORROSION. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY STATED THAT THE CENTRAL HINGE NEEDED TO BE REPLACED. THE CURRENT AND FAILURE MILEAGES WERE 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10278688July 29, 2009
STRUCTURE:BODY:DOOR, ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE PASSENGER SIDE POWER SLIDING DOOR FAILED. THE DEALER STATED THAT THE ENTIRE MOTOR ASSEMBLY FOR THE DOOR NEEDED TO BE REPLACED AT THE COST OF $1,000. THERE WERE NO RECALLS FOR THIS COMPONENT. THE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10278409July 27, 2009
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHILE THE VEHICLE WAS STATIONARY, THE CONTACT AND A CHILD OPENED THE FRONT DRIVER'S SIDE DOOR FROM THE EXTERIOR OF THE VEHICLE. SUDDENLY, THE DOOR CLOSED ABRUPTLY. THE CHILD WAS STRUCK WHILE IN THE PATHWAY OF THE DOOR, BUT WAS NOT INJURED. THE CONTACT HEARD A CLUNKING NOISE COMING FROM THE DOOR PRIOR TO THE FAILURE ON SEVERAL OCCASIONS. WHENEVER THE FRONT DRIVER'S SIDE DOOR WAS ACCESSED, THE FAILURE WOULD OCCUR. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR INSPECTION AND THEY PROVIDED A REFERRAL TO AN AUTO BODY SHOP FOR REPAIR. THE TECHNICIAN STATED THAT THE FAILURE WAS CONTRIBUTED TO FAILED WELDS. THE CONTACT WAS ADVISED TO REPLACE THE DRIVER'S SIDE DOOR AT THE ESTIMATED COST OF $1,500. THE VEHICLE HAS NOT BEEN REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE FAILURE AND CURRENT MILEAGES WERE 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10278056July 23, 2009
STRUCTURE:BODY:DOOR
WHILE ATTEMPTING TO OPEN THE POWER SIDE DOOR, THE CABLE TO OPEN IT SNAPPED CAUSING THE DOOR TO NOT OPEN. THIS RENDERS THE POWER DOOR INOPERABLE. TOYOTA HAS A SERVICE NOTICE ON THIS BUT THE COST TO FIX IT ACCORDING TO TOYOTA IS $850. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10277698July 22, 2009
VISIBILITY
I OWN A 2004 TOYOTA SIENNA. I BOUGHT THE VAN WHEN IT FIRST CAME OUT, HAD TO WAIT A COUPLE OF WEEKS TO GET IT (BECAUSE OF DEMAND) AND PAID FULL STICKER PRICE. LAST YEAR, WHILE DRIVING, MY AIR CONDITION UNIT WENT. IT IS BLOWING WARM AIR. I TOOK IT TO A GARAGE TO GET IT LOOKED AT AND WAS TOLD THAT COMPRESSOR WAS WORKING AND FREON IS FULL. I DID SOME RESEARCH ON MY OWN AND FOUND OUT THERE ARE NUMEROUS COMPLAINTS FROM PEOPLE, WITH THE SAME YEAR AND MAKE. SOME OF THESE PEOPLE HAVE SPENT UP TO $4,000 TO GET REPAIRS WITH STILL NO SATISFACTION. APPARENTLY, TOYOTA WAS AWARE OF THE PROBLEM WITH THE AIR CONDITIONING UNITS IN THE 2004 AND 2005 MODELS AND MADE THE CORRECTIVE CHANGES IN THE FOLLOWING YEAR. HOWEVER, NEVER INFORMED THE OWNERS OF POTENTIAL REPAIRS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10277657July 21, 2009
STRUCTURE:BODY, STRUCTURE
*****2004 SIENNA POWER SLIDING DOOR FELL OFF********I PURCHASED A 2004 TOYOTA SIENNA MINIVAN BRAND NEW IN MARCH 2003. I LOVED THE VAN UNTIL THE SUMMER OF 2007. WE HAD THE OPTIONAL POWER REAR PASSENGER SLIDING DOOR. AT THE BEGINNING OF SUMMER, THE POWER CABLE SNAPPED SO WE CHANGED THE DOOR SETTING TO MANUAL UNTIL WE COULD HAVE IT REPAIRED. THIS MANUAL SETTING WAS WORKING FINE AND WE TOOK A 2 HOUR ROAD TRIP TO ATTEND A LACROSSE TOURNAMENT FOR OUR SON ABOUT A WEEK LATER.***** OUR DAUGHTER WHO WAS 4 AT THE TIME ALWAYS SAT IN THE PASSENGER SEAT FURTHEST TO THE BACK. AFTER WE ARRIVED AT THE TOURNAMENT, MY HUSBAND WENT BACK TO THE VAN TO RETRIEVE A CHAIR. HE UNLOCKED THE VAN, OPENED THE SIDE, REAR PASSENGER DOOR AND THE DOOR WENT ROLLING DOWN THE TRACK, DISENGAGED, SLID OFF THE TRACK, ALL THE WAY BACK AND SMASHED IN THE SMALL REAR SIDE WINDOW NEXT TO WHERE MY DAUGHTER NORMALLY SAT COVERING THE ENTIRE BACK INTERIOR WITH GLASS.****** IT TOOK 90 MINUTES TO GET THE DOOR BACK ONTO THE TRACK AND ENGAGED SO THAT WE COULD DRIVE HOME. I CONTACTED TOYOTA IMMEDIATELY THE NEXT DAY TO FIND OUT WHAT COULD BE DONE TO HAVE THE CAR FIXED AND WAS TOLD THAT I NEEDED TO FILE A CLAIM, WHICH I DID. AFTER THE CLAIM WAS FILED I WAS TOLD THAT THIS WAS NOT A PROBLEM WHICH HAD BEEN REPORTED AND THAT THERE WAS NO RECALL IN EFFECT, SO TOYOTA WOULD NOT COVER PAYMENT TO REPAIR THE DAMAGE. THEY SUGGESTED I CALL THE DEALERSHIP WHERE I HAD PURCHASED THE VAN TO SEE IF THEY WERE WILLING TO HELP. I CONTACTED MY DEALER?S SERVICE DEPARTMENT AND GOT THE SAME RESPONSE THAT NOTHING COULD BE DONE EXCEPT FOR US TO PAY OUT OF POCKET FOR THE REPAIR.********** SINCE WE CANNOT AFFORD THE EXTENSIVE BODY/MECHANICAL REPAIRS, THE DOOR MUST STAY CLOSED NOW BECAUSE IF OPENED, IT FALLS OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10277393July 19, 2009
STRUCTURE
2004 TOYOTA SIENNA LE POWER DOOR CABLE FAILED AND THUS DOOR CAN NOT BE CLOSED. THE COATING OVER THE CABLE WORE OUT AND ULTIMATELY WIRE FAILED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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