Toyota Sienna Complaints (2004)

2,062 consumer complaints on file.

#10361389October 20, 2010
STRUCTURE:BODY
TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT APPLIED FORCE TO THE REAR HATCH DOOR SEVERAL TIMES BEFORE THE HATCH DOOR LATCH WOULD PROPERLY CLOSE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER THREE TIMES WITH REPLACEMENT OF THE REAR HATCH STRUTS ON SEPARATE OCCASIONS. IN ADDITION, THE SECOND ROW PASSENGER AUTOMATED DOOR CABLE DETERIORATED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD CONCERN WITH THE SAFETY OF THE DOOR RESULTING TO NOT COMPLETELY OPENING OR CLOSING. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10361464October 20, 2010
STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES
CABLES ON BOTH REAR POWER SLIDING DOORS HAVE FRAYED AND SNAPPED. REPLACEMENT COST OF CABLE IS EXCESSIVE AT $2200 PER DOOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10360805October 16, 2010
STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES
DRIVER SIDE SLIDING DOOR CABLE FRAYED AND SNAPPED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10360551October 14, 2010
STRUCTURE:BODY:DOOR
WE TOOK OUR '04 TOYOTA SIENNA TO THE RIVERVIEW DEALERSHIP (MESA, AZ) TO HAVE SPOT WELDS REPAIRED ON FRONT DRIVER'S SIDE DOOR (COST $260) AND TO HAVE FRONT PASSENGER DOOR REPLACED BECAUSE THE SPOT WELDS FAILED AND DOOR FRAME WAS DAMAGED BEYOND REPAIR (TOYOTA GOOD-WILLED NEW DOOR UNDER "WARRANTY ENHANCEMENT" AT APPROXIMATE COST OF $2000). WHEN THE SERVICE TECH WAS NEARING COMPLETION OF THE REPAIRS ON 9/30/10, HE OPENED THE POWER SLIDE DOOR ON PASSENGER SIDE. THE CENTER HINGE PIN FAILED. THE MOTOR ON THE POWER SLIDING DOOR DID NOT STOP WHEN IT ENCOUNTERED RESISTANCE FROM THE FAILED CENTER HINGE PIN. IT CONTINUED TO FORCE THE DOOR OPEN CAUSING THE CENTER HINGE PIN TO POP OUT OF THE TRACK. IN THE COURSE OF THE CENTER HINGE PIN COMING OUT OF ITS TRACK, THE TRACK WAS FORCED UPWARD INTO THE REAR SIDE WINDOW CAUSING THE WINDOW TO BUCKLE, SHATTER AND EXPLODE GLASS FRAGMENTS OUTWARD ALL OVER. TOYOTA WOULD NOT COVER THE REPAIR EXPENSES. THEY SAID IT WAS GOING TO HAPPEN SOONER OR LATER, AND IT IS OUR EXPENSE. WE HAD PAID TO HAVE THE CENTER HINGE PIN REPLACED 14 MONTHS PRIOR TO THIS INCIDENT ON 7/9/09. TOYOTA WOULD NOT GOOD WILL THE REPAIR EVEN THOUGH THE PART HAD FAILED JUST 2 MONTHS OUTSIDE OF THE 1YR PART WARRANTY. ESTIMATE FOR FULL REPAIR IS $2500 FOR POWER MOTOR WITH CABLES, CENTER HINGE PIN, WINDOW AND REPAIR OF PAINT JOB ON REAR QUARTER PANEL. THIS GOES BEYOND A MERE PART FAILURE TO A SAFETY ISSUE OF EXPLODING GLASS. NEXT TIME IT MAY EXPLODE INWARD INTO THE VEHICLE SHOWERING THE OCCUPANTS IN GLASS SHRAPNEL. ANOTHER TOYOTA SIENNA (YEAR UNKNOWN) WAS AT THE COLLISION CENTER AT THE SAME TIME AS OUR VAN FOR THE SAME REASON -- FAILED CENTER HINGE PIN AND BLOWN OUT REAR SIDE WINDOW. TO AVOID ANOTHER SUCH INCIDENT IN THE FUTURE, WE DID NOT REPAIR THE POWER MOTOR IN THE DOOR. IT IS NOW A MANUAL DOOR. COST OF REPAIRING WINDOW, CENTER HINGE PIN AND MAKING THE DOOR MANUAL WAS $828.04. OUR CONFIDENCE IN TOYOTA' CUSTOMER CARE AND CONCERN FOR SAFETY IS AS SHATTERED AS THE WINDOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10360586October 14, 2010
STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES
SIENNA 2004 XLE POWER DOOR CABLE SNAPPED AND SLIDING DOOR WONT WORK. THOUGH CAR HAD BEEN SERVICED BY TOYOTA DEALER ALL THE TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10360201October 13, 2010
STRUCTURE:BODY
DRIVERS SIDE SLIDING DOOR STARTED TO INTERMITTENTLY STOP OR REVERSE IN MID CYCLE. FINALLY STUCK OPEN WHILE AT LOCAL CAR WASH. DISCOVERED THAT THE CABLE COATING HAD BECOME BRITTLE AND APPARENT,Y JAMMED THE MOTOR DRIVE- FINALLY CAUSING THE DRIVE MECHANISM SHATTERED. ALREADY AWARE OF THE PROBLEM AND THAT TOYOTA WILL NOT FIX THIS SO I DID NOT TAKE IT TO MY DEALER. INSTEAD I PLAN TO BUY MY NEXT MINI VAN FORM SOMEONE ELSE. NO MORE TOYOTA... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10359895October 9, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
THE TRANSMISSION HAS A DELAY WHEN RUNNING AT LOW SPEEDS AND WHEN HAVING TO CHANGE GEARS UP OR DOWN UNDER A CHANGE OF LOAD CONDITION; LIKE GOING UPHILL OR PASSING. VERY NOTICEABLE WHEN YOU TAKE YOUR FOOT OFF OF THE GAS FOR A MOMENT, LIKE TURNING INTO A STREET OR DRIVEWAY. THE VAN WILL JUMP INTO A GEAR LIKE IF SOMEONE HAD POPPED THE CLUTCH ON A MANUAL TRANSMISSION. I HAVE HAD THIS PROBLEM SINCE I HAVE OWNED THE VAN. I HAVE TAKEN IT THE DEALER SEVERAL TIMES AND THEY ALWAYS SAY THERE NOTHING WRONG. I HAVE HAD THE TRANSMISSION FLUID CHANGED SEVERAL TIMES BUT NOTHING CHANGES. I THOUGHT I WAS THE ONLY ONE HAVING THIS PROBLEM UNTIL JUST NOW; AFTER READING ABOUT HOW MANY OTHER HAVE THE SAME ISSUE. I WISH TOYOTA WOULD JUST TELL THE TRUTH ABOUT THE VEHICLES THAT THEY MAKE INSTEAD OF JUST ACTING LIKE IT IS ALWAYS THE CUSTOMERS WHO IS AT FAULT. THIS WILL BE MY LAST TOYOTA. I HAVE OWNED THREE IN THE PAST, NO MORE. ESPECIALLY SINCE ALL OF THE OTHER THINGS THAT HAS HAPPEN WITH THEIR CARS LATELY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10359578October 7, 2010
STRUCTURE:BODY:DOOR, ELECTRICAL SYSTEM
NORMAL USE OF THE AUTOMATIC PASSENGER SLIDING DOOR OF THE 2004 TOYOTA SIENNA RESULTED IN CABLE BREAKING AT 82,000 MILES. HAVE NOT REPAIRED DUE TO HIGH COST $1,700. KNOWN PROBLEM AT TIME OF MY VEHICLE'S MANUFACTURE, TSB ISSUED (EL004-04), BUT FAILED OUTSIDE OF WARRANTY. DOOR IS NO LONGER OPERATIONAL WHICH IS THE SAFETY ISSUE. CHILDREN MUST NOW EXIT THE VEHICLE ON THE STREET SIDE, INSTEAD OF THE CURB SIDE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10359314October 5, 2010
VEHICLE SPEED CONTROL
WHILE PARKING OUR 2004 TOYOTA SIENNA MINI VAN, TAKING MY FOOT OFF THE ACCELERATOR AND STEPPING ON THE BRAKE PAD, THE VEHICLE BEGAN TO ACCELERATE RAPIDLY. THE ACCELERATION WAS SO RAPID THAT THE TIRES SQUEALED AS IF THEY WERE BURNING RUBBER. THE VEHICLE STOPPED WHEN IT HIT A PARKED CAR IN FRONT OF ME. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10359323October 5, 2010
EXTERIOR LIGHTING
PROBLEM WITH CONDENSATION IN THE HEADLIGHTS OF A 2004 TOYOTA SIENNA. PROBLEM FIRST STARTED WITH CONDENSATION ONLY IN PASSENGER SIDE. EVENTUALLY THE LIGHT STOPPED WORKING ALL TOGETHER. SEVERAL DEALERS ATTEMPTED TO RESOLVE THE PROBLEM BY REPLACING BULB, ATTEMPTING TO REPLACE THE ENTIRE HEADLIGHT ASSEMBLY, BUT HAVE NOT BEEN ABLE TO FIX THE PROBLEM. NOW, CONDENSATION HAS APPEARED IN THE DRIVER SIDE HEADLIGHT AND IT TOO HAS STOPPED WORKING. RESEARCH ONLINE INDICATES THAT THIS IS A COMMON PROBLEM AND DEALER WANTING TO REPLACE ENTIRE ASSEMBLY AT A COST OF OVER $1000 PER LIGHT. JUDGING BY THE NUMBER OF COMPLAINTS, THIS IS TRULY A DEFECT AND SHOULD BE CONSIDERED A SAFETY ISSUE. I ALSO SEE COMPLAINTS OF SOMETHING SIMILAR WITH TOYOTA PRIUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10358997October 4, 2010
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHILE PARKED, THE CONTACT OPENED THE FRONT DRIVER SIDE DOOR AND THE VEHICLE EXHIBITED AN ABNORMAL POPPING SOUND. HE ALSO NOTICED THAT THE DOOR WAS SWINGING VERY LOOSELY FROM THE HINGE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THE FAILURE WAS DUE TO THE WELDING OF THE DOOR CHECK LEVER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 50,000 AND THE CURRENT MILEAGE WAS 57,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10358938October 3, 2010
STRUCTURE:BODY:DOOR
MY 2004 SIENNA PASSENGER SLIDING DOOR CABLES ON BOTH SIDES HAVE BROKEN MAKING THE DOORS INOPERABLE. THE DOORS OPEN SLIGHTLY MANUALLY MAKING IT VERY DIFFICULT TO GET IN AND OUT OF THE CAR. THE TOYOTA DEALER TOLD US IT WOULD COST $3,500 TO FIX BOTH DOORS. THAT IS OUTRAGEOUS FOR SOMETHING THAT SHOULD LAST FOR THE LIFE OF THE CAR. I AM VERY CONCERNED THAT THE FAULTY DOORS MIGHT BE A SAFETY HAZARD FOR MY KIDS WITH THE DOORS GETTING JAMMED IN CASE OF AN ACCIDENT OR JUST CLOSING ON THEM MANUALLY IF PARKED ON A HILL. READING THE BLOGS ON THE INTERNET THIS SEEMS TO BE A COMMON PROBLEM WITH MANY 2004 TOYOTA MINIVANS. THIS OBVIOUSLY SHOULD BE A RECALL ITEM FIXED BY TOYOTA AT THEIR OWN EXPENSE. MY CAR HAS ALSO BEEN RECALLED FOR CABLE EROSION OF THE SPARE TIRE. THE DEALER HAS TEMPORARILY RELOCATED THE SPARE TIRE TO THE TRUNK. I HAVE LOST SPACE IN THE TRUNK AND CANNOT FOLD DOWN MY SEATS AS THEY ARE SUPPOSED TO. A TIMELINE FOR A PERMANENT SOLUTION TO THE PROBLEM HAS NOT BEEN GIVEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10358012September 28, 2010
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
REAR HATCH HYDRAULIC LIFTERS FAIL CATASTROPHICALLY ON 2004 TOYOTA SIENNA, RESULTING IN HEAVY LIFTGATE FALLING ON OCCUPANT IN 2008. LIFTERS WERE REPLACED AND AGAIN FAILED 8/2010. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10357490September 25, 2010
STRUCTURE, LATCHES/LOCKS/LINKAGES, ELECTRICAL SYSTEM
2004 TOYOTA SIENNA'S AUTOMATIC SLIDING DOOR MECHANISM JAMMED PREVENTING DOOR CLOSURE. THE DOOR COULD NOT BE CLOSED AUTOMATICALLY OR MANUALLY. CIRCUMSTANCES FORCED PASSENGERS, INCLUDING 4 SMALL CHILDREN, TO TRAVEL SEVERAL HIGHWAY MILES WITH THAT DOOR OPEN. IN APRIL 2004 TOYOTA MODIFIED THAT DOOR MECHANISM FOR NEW PRODUCT AND ISSUED TECHNICAL SERVICE BULLETIN EL004-04 "POWER SLIDING DOOR INOPERATIVE" TO CORRECT EXISTING PRODUCT. SIENNA'S EARLY 2004 SLIDING DOOR IS A DEFECTIVE PRODUCT. THE SIENNA PRODUCT IS A MINIVAN MARKETED TO FAMILIES AND CHILDREN. AS SUCH IT IS DESIGNED TO BE A CLOSED VEHICLE. THE DEFECTIVE DOOR SHOULD BE CONSIDERED A CHILD RESTRAINT FAILURE BECAUSE CLOSED DOORS ARE, IN FACT, THE PRIMARY PROTECTIVE RESTRAINT IN A FAMILY VEHICLE. CORRECTIVE ACTION WE ELECTED IS TO CUT THE AUTOMATIC DOOR'S TRACTOR CABLE. THAT FREES THE DOOR TO CLOSE AND PERMANENTLY DISENGAGES THE DEFECTIVE DOOR MECHANISM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10357218September 23, 2010
STRUCTURE:BODY:DOOR
THE DOOR WOULD NOT OPEN MANUALLY, ON MY SLIDING DOOR IN MY 04' SIENNA. THE ONLY WAY IT WOULD OPEN WAS TO USE THE ONE POWER DOOR- I CALLLED TOYOTA EXPLAINING I HAVE 2 SIDE DOORS THAT THE LOCKING MECHANISM WAS BROKEN AND THIS IS A SAFETY ISSUE- THEY DID NOT FEEL IT WAS AN ISSUE, A MONTH APART BOTH SLIDING DOORS STOPPED OPENING!! TODAY I PUSHED THE BUTTON TO OPEN THE MOTOR DOOR, A CABLE WENT FLYING SIDEWAYS AND ALMOST CUT THE PRINCIPAL AT OUR SCHOOL WHEN I WAS LETTING MY DAUGHTER OUT FOR SCHOOL. THE DOOR WOULD NOT OPEN OR CLOSE IT WAS JUST STUCK! I CALLED TOYOTA AS I HAVE SEEEN THOUSANDS OF 04 SIENNA'S WITH THE DOORS DOING THIS- THE CABLE GETS A RUST SPOT AND JUST SNAPS!!! I CAN NOT BELIEVE THAT TOYOTA DOES NOT THINK IT IS A PROBLEM TO HAVE CHILDREN IN A CAR WHERE THE DOOR WILL NOT EITHER OPEN OR CLOSE- THATS A HUGE SAFETY ISSUE! LET SOMETHING HAPPEN TO ONE OF MY KIDS AND I WILL OWN TOYOTA!! REPAIRS FOR THIS DOORARE $1800.00!!! WITH LAYOFFS AND JOBS- WHO HAS $1800.00 TO JUST FIX SOMETHING THAT SHOULD HAVE NEVER HAPPENED IN THE FIRST PLACE, NORMALLY YOU COULD NOT HAVE TO REPLACE THE MOTOR YOU COULD USE THE MANUAL DOOR- BUT, IT SEEMS WITH ALL THE METAL IN THE LOCKING MECHANISM,AND IF THAT LITTLE .29 CENT PIECE BREAKS, YOU HAVE TO REPLACE THE WHOLE $600 MECHANISM. COME ON PEOPLE- SERIOUSLY! WELL I HAVE CONTACTED THEM, THIS IS A HUGE SAFETY ISSUE FAR MORE PRECEEDING A TIRE CABLE. THOUSANDS OF COMPLAINTS- TOYOTA-DOESNT SEEM TO THINK ITS AN ISSUE AT ALL, MAYBE IT WILL HAPPEN TO ONE OF THEM AND THEIR KID HAS A DOOR OPEN WHILE DRIVING OR A WRECK, AND NO WAY TO GET THEM OUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10356277September 18, 2010
STRUCTURE:BODY, LATCHES/LOCKS/LINKAGES
2004 TOYOTA SIENNA. POWER SLIDING DOOR CABLE SNAPS. LEAVING DOOR UNABLE TO OPEN FULLY. TOYOTA DEALER SAYS PART IS $1200 DOLLARS AND 4.3 HOURS LABOR TO INSTALL. $1800 TO FIX. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10355960September 16, 2010
VEHICLE SPEED CONTROL
I WAS DRIVING INTO A PARKING SPACE AT APPROX 10 MPH WHEN THE VEHICLE ACCELERATED WHILE I WAS PARKING IT. THANK GOD A TREE WAS IN FRONT OF THE SPACE OR I WOULD HAVE HIT A PERSON OR VEHICLE. IT HAPPENED ON 9/27/2005 AND I WAS TOLD I MUST HAVE HIT THE GAS. SINCE MY HUSBAND WORKS FOR A TOYOTA DEALERSHIP I LET IT GO. I NOW REALIZE I SHOULD REPORT IT TO YOU AS MY HUSBAND KNOWS OF OTHER ACCIDENTS SINCE THEN. THE VEHICLE WAS A 2004 TOYOTA SIENNA WHICH WAS NOT INCLUDED IN THE RECALL. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10355788September 15, 2010
STRUCTURE:BODY:DOOR
DRIVER'S SIDE DOOR HINGE BROKE INSIDE THE DOOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10355011September 11, 2010
STRUCTURE
2004 TOYOTA SIENNA PASSENGER SIDE SLIDING DOOR MECHANISM FAILED AND AUTOMATICALLY SHUT WITHOUT WARNING, HITTING A PASSENGER WHO WAS REACHING INTO THE BACK SEAT. IT DID NOT SPRING BACK. THE DOOR WOULDN'T OPEN AGAIN. WE TOOK IT TO THE RUDY LUTHER DEALERSHIP IN GOLDEN VALLEY, MN AND WERE TOLD THAT IT WOULD COST $2,000 TO FIX. RATHER THAN PAY THIS, WE ELECTED TO PAY $112 TO HAVE THE CABLES CUT AND THE SWITCH UNPLUGGED. WE ARE EXTREMELY DISAPPOINTED IN THIS FAILURE AND IN THE DEALERSHIPS RESPONSE. THE CAR ONLY HAD 51,641 MILES ON IT WHEN THIS OCCURRED. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10354673September 9, 2010
STRUCTURE:BODY:DOOR
THE NIGHT OF SEPTEMBER 5TH, THE RIGHTHAND POWER SLIDING DOOR ON THE MINIVAN JAMMED IN A HALFWAY OPEN, HALFWAY CLOSED POSITION WHILE THE VEHICLE WAS PARKED. SWITCHING TO MANUAL OVERRIDE DID NOT RELEASE THE DOOR AND ALLOW IT TO CLOSE; THE DOOR COULD NOT BE CLOSED UNTIL A MECHANIC REPLACED THE POWER DOOR MOTOR AND REGULATOR ASSEMBLY. UNCERTAIN IF REPLACED PARTS ARE STILL AVAILABLE. OUR MECHANIC NOTED THAT HE'D NEVER SEEN ANOTHER POWER DOOR DESIGN WHERE THE DOOR COULD NOT BE CLOSED IN THE EVENT OF A MOTOR FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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