Toyota Sienna Complaints (2004)

2,062 consumer complaints on file.

#10368948December 1, 2010
UNKNOWN OR OTHER
ACCELERATOR PEDAL PUSHED TO THE FLOOR TO RAPIDLY PASS A TRUCK. WHEN ACCELERATOR WAS RELEASED, IT DID NOT RETURN TO IDLE POSITION BUT STAYED AT FLOOR. FLOOR MAT DID NOT INTERFERE WITH MOVEMENT OF ACCELERATOR. REQUIRED SEVERAL KICKS WITH FOOT TO RELEASE ACCELERATOR PEDAL. DEALERSHIP CLAIMS INCIDENT MIGHT HAVE BEEN CAUSED BY DIRT IN THROTTLE BODY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10368224November 29, 2010
STEERING
STEERING FAILED IN VAN, NO WARNING, BECAME VERY HARD AND ACTED LIKE STEERING WITH NO TO VERY LITTLE POWER STEERING. REQUIRED SIGNIFICANT DRIVER INPUT TO STEER AND DRIVE VEHICLE. DEALER SAID ROAD SALT CAUSED EXPOSED MECHANISMS UNDER CAR TO CORRODE AND TIGHTEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10368226November 29, 2010
SEAT BELTS
3RD ROW MIDDLE SEAT IS EQUIPPED WITH A CEILING DROP DOWN SEAT BELT FOR THE SHOULDER ASSEMBLY. THE ASSEMBLY IS TO HOOK INTO A HOLDER IN THE CEILING WHEN NOT IN USE. WHEN PULLED FROM THE CEILING IT ATTACHES TO THE LAP BELT FOR USE BY THE REAR MIDDLE OCCUPANT. THE ASSEMBLY DOES NOT STAY HOOKED AND WILL FALL OUT OF THE CEILING HOLDER AFTER DRIVING A MILE OR TWO, STRIKING THE OUTER REAR (PASSENGER SIDE) OCCUPANT IN THE HEAD. HAPPENS CONSTANTLY, DEALER SAYS THERE IS NO FIX. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10367092November 22, 2010
STRUCTURE:BODY:DOOR
BOTH SLIDING DOOR CABLES SNAPPED AND BROKE IN OUR 2004 TOYOTA SIENNA XLE. BECAUSE OF THIS WE ARE UNABLE TO OPEN EITHER OF THE REAR DOORS AT ALL TO OUR MINI VAN THIS IS A SAFETY ISSUE AS OUR CHILDREN HAVE TO CLIMB OVER THE FRONT DRIVER SIDE SEAT IN ORDER TO GET IN AND OUT OF THE VEHICLE. THE DEALERSHIP STATES IT WILL COST $1,500 PER DOOR TO FIX THIS PROBLEM AND ENABLE US TO USE OUR REAR DOORS....MONEY WE UNFORTUNATELY DO NOT HAVE TO FIX THIS! THEY QUOTED $500 PER DOOR TO DISCONNECT THE FAULTY UNITS AND MAKE OUR POWER DOORS MANUAL. I ALSO CONTACTED A NON-TOYOTA REPAIRMAN AND INQUIRE ABOUT THIS...HE CONTACTED MANY SOURCES AND WAS UNABLE TO LOCATE ANY USED PARTS THAT CAN BE USED TO FIX THIS. SO HERE WE ARE WITH OUR TOYOTA AND BECAUSE OF AN OBVIOUS FAULTY SLIDING DOOR SET UP WE ARE UNABLE TO OPEN AND USE EITHER OF OUR REAR DOORS!!! WE SEE THIS AS A MAJOR SAFETY ISSUE AND CONCERN THAT NEEDS TO BE ADDRESSED! FOLLOWING THIS THREAD IT REALLY SEEMS TO BE A MAJOR DEFECT AND SAFETY PROBLEM WITH THE 2004 TOYOTA SIENNAS HTTP://WWW.TUNDRASOLUTIONS.COM/FORUMS/SIENNA/103978-2004-SIENNA-POWER-SLIDING-DOOR-CABLE/. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10367178November 22, 2010
STRUCTURE:BODY:DOOR
TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE VEHICLE WAS STATIONARY WHEN THE CONTACT OBSERVED THAT WHEN ACCESSING THE OPENING AND CLOSING OF THE FRONT DRIVER SIDE DOOR A LOUD POPPING NOISE WOULD OCCUR. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY INFORMED THAT THE DOOR STRAP SPOT WELD COMPLETELY FRACTURED AND RECOMMENDED THE PART BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 87,239. THE DEALERS RECOMMENDATION WAS TO REPLACE THE ENTIRE DRIVER SIDE FRONT DOOR. UPDATED 05/26/11*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10367197November 22, 2010
STRUCTURE:BODY:HATCHBACK/LIFTGATE
MY WIFE PARKED OUR 2004 TOYOTA SIENNA MINIVAN AND OPENED THE REAR LIFTGATE FROM THE CONSOLE ABOVE THE REARVIEW MIRROR. SHE EXITED THE VEHICLE AND WALKED TO THE REAR OF THE VEHICLE. AS SHE TURNED TO THE OPEN REAR AREA THE LIFTGATE DESCENDED AND STRUCK HER, CAUSING HER TO FALL TO THE GROUND AND OPENING A GASH IN HER SCALP THAT BLED PROFUSELY AND REQUIRED THREE STAPLES TO CLOSE. OUR VEHICLE HAD BEEN RECALLED TO ADDRESS THIS ISSUE IN 2008, BUT WE HAVE EXPERIENCED SIMILAR INTERMITTENT AND UNPREDICTABLE INSTANCES SINCE. ALTHOUGH A 2008 RECALL NOTICE CALLS FOR THE REPLACEMENT OF THE STRUTS THAT SUPPORT THE LIFTGATE, AND ALTHOUGH OUR RECORDS SHOW THAT OUR VEHICLE WAS SERVICED UNDER THAT NOTICE, OUR LOCAL TOYOTA DEALER DECLINED TO TAKE ANY ACTION, STATING THAT THEIR SERVICE DEPARTMENT WAS UNABLE TO REPLICATE THE EVENT AND FURTHER STATING THAT HAD THEY BEEN ABLE TO REPLICATE THE EVENT THEIR NEXT STEP WOULD HAVE BEEN TO TRY TO DETERMINE THE CAUSE. THESE RESPONSES ARE INCONSISTENT WITH THE CLEAR DIRECTIONS OF THE 2008 RECALL. ASSUMING THAT THE SERVICING WAS CARRIED OUT IN 2008 UNDER THE 2008 NOTICE, WE DO NOT KNOW WHETHER IT WAS INCORRECTLY PERFORMED, OR WHETHER THE DETERIORATION OF THE STRUTS THAT LED TO THE NOTICE HAS CONTINUED WITH THE REPLACEMENT STRUTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10365624November 14, 2010
STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES
2004 TOYOTA SIENNA PASSENGER SIDE (POWER) DOOR REFUSES TO CLOSE; BROKEN DOOR CABLE. ALSO, THE DRIVER'S SIDE DOOR (MANUAL) HAS BEEN BROKEN FOR OVER 3 YRS; TOYOTA FIXED THIS 3 TIMES WHILE STILL UNDER WARRANTY BUT REFUSES TO FIX IT AGAIN DESPITE THE FACT THAT IT IS A DESIGN DEFECT SINCE IT KEEPS HAPPENING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10365208November 10, 2010
STRUCTURE, VISIBILITY
WE RECENTLY HAD AN ISSUE WITH THE PASS. SIDE VENT WINDOW ON OUR 2004 SIENNA. WHILE DRIVING THE WINDOW WAS OPENED THE GLUE FAILED AND THE WINDOW SWUNG DOWN THE SIDE OF THE VAN ONLY BEING HELD ON BY THE MOTORIZED ARM. IT APPEARS AS IF THE TRACK THAT THE WINDOW IS ATTACHED TO HAS BEEN PAINTED PRIOR TO THE GLUE BEING APPLIED. SO INSTEAD OF GLASS, GLUE, METAL IT WAS GLASS, GLUE, PAINT, METAL. THIS SEEMS TO BE A GROWING ISSUE BASED ON A QUICK SEARCH ONLINE. IF THE GLASS HAD BROKEN FREE OF THE ARM, IT WOULD HAVE GONE FLYING INTO TRAFFIC. THE DEALER AND TOYOTA WERE CONTACTED AND BOTH DISMISSED THE ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10365291November 10, 2010
STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES
2004 TOYOTA SIENNA XLE VAN DOOR CABLE/MOTOR BROKE. DOOR STUCK OPEN AND WERE NOT ABLE TO CLOSE MANUALLY. CAN'T DRIVE BECAUSE DOOR IS STUCK OPEN. ONLY WAY TO FIX IS CUT CABLE OR PAY $2000 TO TOYOTA TO FIX THE DOOR MOTOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10364261November 6, 2010
STEERING
2004 TOYOTA SIENNA STEERING GETS STUCK AND BINDS UP. LOOKING AT OTHER PEOPLES SAME COMPLAINTS, TOYOTA SHOULD BE RESPONSIBLE FOR A RECALL. THIS IS A SERIOUS AND ALSO, EXPENSIVE PROBLEM. TOYOTA SEEMS TO WANT TO IGNORE THIS PROBLEM, BUT THOUSANDS OF SIENNA CUSTOMERS HAVE COMPLAINED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10363713November 2, 2010
STRUCTURE
WHEN IT IS COLD OUTSIDE THE SLIDING DOORS ON THE 2004 TOYOTA SIENNA SEEM TO "FREEZE" SHUT. THEY DO NOT OPEN FROM THE INSIDE OR OUTSIDE. THIS HAPPENS TO BOTH THE POWER AND NON-POWER DOOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10364508November 1, 2010
ELECTRONIC STABILITY CONTROL (ESC)
TRAVELING BETWEEN 35-45 MPH ON DRY, STRAIGHT ROADS, THE VSC (VEHICLE SKID CONTROL) ENGAGED WITHOUT CAUSE. ALARM SOUNDED, VEHICLE SKID LIGHT TURNED ON, VEHICLE AUTOMATICALLY APPLIED BRAKES TO THE POINT THAT THEY MADE SOME SQUEALING NOISE, THROTTLE WAS UNRESPONSIVE, AND VEHICLE STEERING PULLED TO THE LEFT. WE PULLED OVER AND STOPPED THE VEHICLE, IN HOPES THAT IT WOULD CLEAR THE PROBLEM. WE STARTED UP AGAIN ONLY TO HAVE THE SAME PROBLEM A COUPLE OF MINUTES LATER. THIS HAPPENED FOUR TIMES ON THE WAY HOME. WOULD HATE TO SEE WHAT WOULD HAVE HAPPENED AT HIGHWAY SPEED WHILE PULLING OUR POPUP CAMPER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10363517November 1, 2010
LATCHES/LOCKS/LINKAGES
TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE FRONT PASSENGER DOOR WOULD NOT OPEN FROM THE INSIDE OR OUTSIDE. THE AUTOMATIC DOOR LOCKS FAILED FIRST AND THE DOOR STOPPED WORKING ALTOGETHER. THE SLIDING DOOR ON THE PASSENGER SIDE ALSO WAS NON-FUNCTIONED.; IT WOULD OPEN MANUALLY ONLY FROM THE INSIDE. THE VEHICLE HAD NOT BEEN INSPECTED OR EPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000 AND THE CURRENT MILEAGE WAS APPROXIMATELY 71,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10364548November 1, 2010
TIRES
2004 TOYOTA SIENNA, HYDROPLANED AND SPUN AROUND TRAVELED OFF THE LEFT SIDE OF THE ROADWAY AND STRUCK THE CONCRETE WALL. THE VEHICLE THEN TRAVELED BACK ACROSS THE ROADWAY AND CAME TO REST ON THE NORTH BERM. BF ACCORDING TO THE POLICE REPORT, THE FRONT TIRES WERE IN EXCELLENT CONDITION, BUT THE REAR TIRES HAD VERY LOW TREAD. (OHIO TRAFFIC REPORT # 10-0588-90) *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10363050October 31, 2010
STRUCTURE:BODY:DOOR
I HAVE A 2004 SIENNA. IT BEGAN MAKING A STRANGE NOISE WHEN I OPENED THE DRIVER'S SIDE REAR SLIDING POWER DOOR. THAT NIGHT, THE VAN WAS PARKED ON A DOWNWARD SLOPING HILL. AS MY DAUGHTER'S FRIEND WAS GETTING OUT, SUDDENLY THE DOOR SLAMMED SHUT. I PUT UP MY ARM TO STOP THE DOOR AND LUCKILY SHE JUMPED BACK IN TIME, BUT SHE WOULD HAVE BEEN REALLY HURT HAD SHE BEEN IN THE DOORWAY. I HAD A BRUISE ON MY ARM THAT MAY HAVE BEEN A BROKEN BONE ON THE CHILD. LOOKING CLOSER, I REALIZED THAT THE CABLE CONNECTED TO THE DOOR HAD SNAPPED AND WAS HANGING OUTSIDE THE VAN. I HAD NEVER HEARD OF THIS PROBLEM BEFORE, AND AM SURPRISED GIVEN THAT THE VAN IS ONLY FOUR YEARS OLD AND HAS LOW MILEAGE. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10362766October 28, 2010
STRUCTURE:BODY
THE CABLE OPERATING THE AUTOMATIC DOOR ON MY 2004 TOYOTA SIENNA FRAYED AND JAMMED CAUSING THE DOOR TO FREEZE IN AN OPEN POSITION. THE ONLY WAY TO CORRECT THE PROBLEM WAS TO CUT THE CABLE AND OPERATE THE DOOR MANUALLY. THIS DEFECT SEEMS TO BE EXTREMELY POOR QUALITY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10362700October 27, 2010
STRUCTURE:BODY:DOOR
2004 TOYOTA SIENNA POWER SLIDING DOOR CABLE SNAPPED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10363129October 25, 2010
WHEELS
WHILE DRIVING A 2004 TOYOTA SIENNA VAN AT 65 MILES PER HOUR ON THE HIGHWAY, STARTED TO HEAR A RUMBLING SOUND FOR A FEW SECONDS, THEN HEARD A LOUD POP, SUDDENLY LOST CONTROL OF VAN AND VEERED TO THE RIGHT, OFF OF THE HIGHWAY INTO A DITCH. ONCE IN THE DITCH, THE VAN TURNED SIDEWAYS AND CONTINUED GOING SIDEWAYS FOR AT LEAST 50 FEET. WHEN I INSPECTED THE VAN, THE REAR, DRIVER SIDE TIRE HAD LOST ITS TREAD. THE TIRE WAS BASICALLY BALD BUT STILL INFLATED. THIS TIRE WAS THE FAILED COMPONENT. IN GOING INTO THE DITCH, THE VAN LOST ITS REAR BUMPER, A FRONT GRILLE AND SUSTAINED SEVERAL DENTS / SCRATCHES TO THE VAN BODY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10361866October 23, 2010
STRUCTURE:BODY:DOOR
THE SLIDING PASSENGER DOOR ON OUR 2004 TOYOTA SIENNA SUDDENLY JUST STOPPED WORKING AND WE CANNOT USE THE DOOR NOW. PASSENGERS ON THAT SIDE CANNOT GET OUT OF THE CAR THAT WAY. AS WE HAVE DONE SOME RESEARCH, THIS SEEMS TO BE A COMMON PROBLEM WITH THE POWER DOOR CABLE IN SIENNA VANS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10361817October 22, 2010
SERVICE BRAKES, HYDRAULIC
I OWE A 2004 TOYOTA SIENNA. WITHIN THE LAST 30 DAYS I HAD TO REPLACE MY BRAKE MASTER CYLINDER AT MY LOCAL TOYOTA DEALERSHIP (OVER $1500) DUE TO A BRAKE FLUID LEAK WHICH CAUSED BRAKE FLUID TO ACCUMULATE INTO THE BOOSTER AND INTO THE ENGINE (AND THE BRAKE LIGHT TO ILLUMINATE). THIS IS A VERY SIMILAR TO THE PROBLEM WHICH CAUSED TOYOTA TO ISSUE THE RECALL THAT WAS ANNOUNCED ON OCTOBER 20TH WITH THE TOYOTA HIGHLANDER MODEL. I FEEL THE RECALL SHOULD BE EXTENDED TO THE SIENNA MODEL. I CONTACTED TOYOTA, AND THEY WILL NOT OFFER ANY REIMBURSEMENT OR RELIEF FOR ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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