Toyota Sienna Complaints (2004)

2,062 consumer complaints on file.

#10382863February 15, 2011
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
MY 2004 TOYOTA SIENNA MINI VAN POWER SLIDING DOOR MADE A HORRIFIC 'SNAPPING' SOUND WHEN THE CABLE THAT ACTIVATES THE DOOR SNAPPED. THE SNAPPING CABLE DID NOT HURT ANYONE, BUT COULD HAVE IF SOMEONE WAS STANDING BEHIND THE DOOR NEAR THE REAR QUARTER PANEL WINDOW. THE DOOR IS NO LONGER FUNCTIONAL AND WILL COST $1500-$3000 TO REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10381280February 9, 2011
STRUCTURE:BODY:DOOR
THE AUTOMATIC SLIDING PASSENGER DOOR ON A 2004 TOYOTA SIENNA LE BECAME STUCK IN THE OPEN POSITION WHICH DID NOT ALLOW THE VEHICLE TO BE DRIVEN PROPERLY. IT HAD TO BE FORCIBLY CLOSED BY FOUR ADULTS SO THAT WE COULD DRIVE THE CAR HOME. THE MALFUNCTION IS A KNOWN DEFECT IN TOYOTA SIENNA VEHICLES. THE FAILURE WOULD OCCUR ANYTIME THE DOOR WAS OPENED AND IN FACT THE DOOR WOULD NOT OPEN PROPERLY. THIS HAS CREATED A SEVERE SAFETY HAZARD WITH PEOPLE ENTERING AND EXITING THE VEHICLE. IF THERE WAS AN EMERGENCY AND YOU HAD TO OPEN THE DOOR, THE MALFUNCTIONING CABLE WOULD PREVENT YOU FROM EXITING THE VEHICLE IN A TIMELY MANNER. THE REPAIR COST OF THIS DEFECT WAS $2,000. YOU HAVE TO REPAIR THIS AS ITS UNSAFE TO DRIVE ANY CAR WITH A NON-FUNCTIONING DOOR. HOW CAN YOU DRIVE A CAR WITH A DOOR THAT WILL NOT CLOSE OR ONE THAT REQUIRES SEVERAL ADULTS TO CLOSE IT? TOYOTA IS WELL AWARE OF THIS ISSUE AND HAS DONE NOTHING TO RECALL THIS DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10381307February 9, 2011
LATCHES/LOCKS/LINKAGES
THE POWER STRUTS ON THE REAR HATCH OF MY SIENNA WERE RECALLED AND REPLACED BECAUSE THEY WERE NOT HOLDING, AND WERE FALLING DOWN ON PEOPLE. MY HATCH RECENTLY FELL ON ME, EVEN WITH THE NEW PART. AT THE TIME OF THE INCIDENT, I WAS PUTTING THINGS IN MY TRUNK. THE HATCH SLAMMED DOWN, HITTING ME ON MY HEAD. THIS HAS CAUSED HEAD, NECK AND BACK INJURIES. I AM NOW IN MONTH 2 OF PHYSICAL THERAPY AND REHABILITATION. THE NEW STRUTS ARE NOT THAT OLD AND WILL HAVE TO BE REPLACED, AS THIS CONTINUES TO HAPPEN, ESPECIALLY WHEN IT IS COLD. A REPLACEMENT PART FOR A RECALL SHOULD FIX THE PROBLEM, NOT CONTINUE IT. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10381012February 7, 2011
LATCHES/LOCKS/LINKAGES
WE HAVE A 2004 TOYOTA SIENNA CE. SINCE PURCHASING THIS VEHICLE, ANY TIME THE TEMPERATURE IS 32 DEGREES OR LOWER, THE SLIDING DOORS DO NOT OPEN. THIS IS A DANGEROUS SITUATION. I HAVE TO GET MY KIDS IN AND OUT OF THE CAR VIA THE BACK TAILGATE. IF THERE WERE AN EMERGENCY AND WE NEEDED TO EXTRICATE OUR CHILDREN OR PASSENGERS QUICKLY, WE WOULD NOT BE ABLE TO DO SO. *LN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10381752February 4, 2011
UNKNOWN OR OTHER
IN 2008, WE HAD WORK DONE ON THE LIFTGATE OF OUR SIENNA TO REPAIR THE LIFTGATE STRUTS AND MOUNTING BRACKETS. THE LIFTGATE WAS NOT LIFTING ENTIRELY OR IT WOULD LIFT AND THEN UNEXPECTEDLY BEGIN TO LOWER AGAIN. THIS REPAIR WAS DONE UNDER A RECALL FROM TOYOTA AT A TOYOTA DEALERSHIP. AT CHRISTMAS TIME THIS YEAR, I WAS PICKING UP MY SISTER-IN-LAW IN THE BUSY ARRIVALS LINE AT O'HARE. I OPENED THE BACK LIFTGATE FROM INSIDE SO SHE COULD QUICKLY PUT HER SUITCASE IN THE BACK. AS SHE PUT IN HER SUITCASE, THE DOOR BEGAN TO SHUT ON HER. FORTUNATELY, SHE WAS NOT HURT. SINCE THEN, THE LIFTGATE HAS NOT BEEN OPENING FULLY. IT OPENS JUST TO THE EYE LEVEL OF MY HUSBAND AND MYSELF, SO WE RISK BUMPING INTO IT WITH OUR EYES EACH TIME WE PUT SOMETHING IN THE BACK OF THE VAN. WE HAVE TO EXERT QUITE A BIT OF FORCE ON IT TO GET IT TO LIFT ALL THE WAY UP. I CALLED TOYOTA CUSTOMER SERVICE IN CALIFORNIA JUST AFTER THE NEW YEAR TO SEE IF THEY WOULD REPAIR THIS PROBLEM AGAIN, BUT THEY SAID NO--THE REPAIR WAS BEYOND ITS WARRANTY. I EXPLAINED THAT THIS WAS A SIGNIFICANT SAFETY ISSUE, AN ACCIDENT WAITING TO HAPPEN, BUT THEY WERE UNMOVED. THE REPAIR WILL COST CLOSE TO $500. BECAUSE THIS IS A SAFETY ISSUE, AND NOT JUST ONE OF CONVENIENCE, MY HUSBAND AND I FEEL WE WILL HAVE TO PAY TO HAVE THE REPAIR DONE. HOWEVER, SINCE THIS ISSUE WAS ONE THAT WARRANTED A RECALL BEFORE, WE THOUGHT YOU WOULD LIKE TO KNOW ABOUT IT, ESPECIALLY SINCE TOYOTA HAS BEEN MADE AWARE OF IT AND HAS ELECTED NOT TO ADDRESS IT VOLUNTARILY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10381753February 4, 2011
UNKNOWN OR OTHER
IN JANUARY OF 2010 THE CABLE FOR THE SPARE TIRE CARRIER FROZE UP AND WOULD NOT OPERATE. AS A RESULT, I PURCHASED AND REPLACED THE SPARE TIRE CARRIER IN JANUARY OF 2010. I RECEIVED THE RECALL FOR THE SPARE TIRE CARRIER (NHTSA 10V160000) NOTICE FROM TOYOTA IN AUGUST OF 2010. I SUBMITTED MY PART RECEIPT AND INFORMATION FOR REIMBURSEMENT, BUT WAS DENIED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10380090February 3, 2011
TIRES
TIRE DOES NOT HOLD AIR OVER TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10379930February 2, 2011
STRUCTURE:BODY:DOOR
OUR 2004 TOYOTA SIENNA HAS HAD YET ANOTHER ISSUE WITH THE POWER DOORS. THE CABLE ON OUR DRIVERS SIDE DOOR BROKE LAST YEAR AROUND 60000 MILES. IT WOULD HAVE BEEN 1200. TO FIX; LUCKILY TOYOTA OBVIOUSLY KNOWING IT'S A PROBLEM FIXED IT FOR US. WHEN THAT OCCURRED THE CABLE SNAPPED AND SLAMMED SHUT, THANK GOD MY DAUGHTER WAS IN HER CAR SEAT YET. NOW AT 65000 MILES THE PASSENGER SIDE DOOR CABLE SNAPPED AND THE DOOR ACTUALLY POPPED OFF THE TRACK AND WOULD NOT CLOSE. GLAD IT HAPPENED AT HOME AND NOT AWAY WHILE WE WERE OUT ESPECIALLY WITH TWO YOUNG KIDS AND 20 DEGREE WEATHER. TOYOTA SAID THAT THEY ARE NOT GOING TO FIX IT THIS TIME EVEN THE MANY SERVICES MANAGERS ADMITTED IT'S A MAJOR PROBLEM. THIS IS EXTREMELY UNSAFE AND HOPEFULLY IT DOES NOT TAKE SOME ONE LIKE A CHILD BEING SERIOUS HURT OR EVEN KILLED FOR TOYOTA TO OWN UP TO IT. THEY EVEN RELEASED A TSB ON THE ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10379964February 2, 2011
STRUCTURE:BODY
MY FAMILY OWNED A TOYOTA SIENNA 2004. JUST LATELY, WE NOTICE THAT THE CABLE SNAPPED WITHOUT ANY WARNING. THIS PROBLEM ALMOST HIT THE FINGERS OF MY DAUGHTER WHEN SHE TRIED TO CLOSE, BECAUSE IT IS SO HARD AND WAS SUDDENLY RELEASED TO THE OTHER END. THIS PROBLEM IS VERY COMMON TO THIS KIND OF VAN EITHER OLD AND NEW, ESPECIALLY IN THE FREEZING SEASON. I FILED THIS COMPLAINT BECAUSE I BELIEVED THAT THIS PROBLEM IS VERY DETRIMENTAL TO MY 3 CHILDREN, AGES 3, 9 AND 11 OR OTHER PASSENGER. I HOPE THIS COMPLAIN WILL TAKEN CARED OF BEFORE IT CAN DO A PHYSICAL HARM TO THE PUBLIC. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10378709January 26, 2011
STRUCTURE:BODY
TOYOTA DEALERSHIP TOLD ME (TODAY) THAT MY POWER SLIDING DOOR MOTOR NEEDS REPLACING. I TOOK MY SIENNA 2004 XLE LIMITED VAN IN FOR DIAGNOSIS BECAUSE THE PASSENGER SIDE SLIDER DOOR WAS OPERATING SLOWLY AND IT KEEPS GETTING WORSE AND SOMETIMES WON'T EVEN CLOSE IF I'M PARKED ON AN INCLINE UNLESS I GIVE IT A PUSH. I HAD BOTH DOORS SLIDING LOCK RELEASE MOTORS REPLACED IN 12/ 2008, 2 YRS. AGO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10378310January 23, 2011
EQUIPMENT
I HAVE A 2004 TOYOTA SIENNA VAN AND I AM VERY DISTURBED BY THE POWER DOOR PROBLEMS I HAVE HAD SINCE DAY 1 OF OWNING THIS VEHICLE. THE SLIDING DOORS FREEZE UP ALL THE TIME IN THE WINTER. AFTER DRIVING FOR APPROX. 30-45 MINUTES THE DOOR WILL UNFREEZE & COME OPEN! I HAVE TWO CHILDREN!!! THIS IS A SAFETY HAZARD AS WELL AS BEING A NUISANCE. ALSO THE POWER DOOR CABLE SNAPPED IN TWO. I CALLED HICKORY TOYOTA & SPOKE WITH MAINTENANCE CUSTOMER SERVICE, WHICH INFORMED ME THAT THIS JUST DOES NOT HAPPEN. I SAID WELL, IN MY CASE IT DID! I WANT THIS FIXED BEFORE ONE OF MY CHILDREN GET HURT & THIS BECOMES A LAW SUIT! THIS IS MY 2ND SIENNA VAN & HAD THE SAME PROBLEM WITH IT. I'VE HAD THREE CAMRYS AND THEY WERE ALMOST PERFECT. WHAT IS UP SIENNA??!! MAYBE I NEED TO CONVERT TO HONDA AFTER ALL. :( *LN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10378115January 21, 2011
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
POWER SLIDING DOOR FAILURE 2004 SIENNA THE POWER SLIDING DOOR ON MY 2004 SIENNA HAS FAILED 3 TIMES. THE FIRST 2 WERE COVERED UNDER WARRANTY, BUT THE 3RD TIME IS NOT. THIS IS A VERY COSTLY REPAIR AS THE WHOLE DOOR NEEDS TO BE TAKEN APART AND IS ESTIMATED @ $1,400. IT IS ALSO A SAFETY ISSUE AS CHILDREN CANNOT GET OUT BY THEMSELVES IF THEY NEED TO IN A CRASH. I HAVE CONTACTED TOYOTA CORPORATE TO NO AVAIL. MY CASE # [XXX]. NOTHING IN A VEHICLE SHOULD NEED TO BE REPAIRED THREE TIMES!! THERE ARE 1000S OF COMPLAINTS AND ONCE AGAIN TOYOTA WILL NOT DO SOMETHING UNTIL SOMEONE DIES IN A CRASH AS A RESULT OF THIS! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10378057January 20, 2011
TRACTION CONTROL SYSTEM
TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 15-50 MPH, SHE NOTICED THE TRACTION CONTROL WARNING LIGHT ILLUMINATED ON THE INSTRUMENTAL PANEL. THE ABILITY TO BREAK WAS LOST AND THE STEERING BECAME DIFFICULT TO MANEUVER. THE FAILURE WAS UNABLE TO BE DIAGNOSED BY A LOCAL MECHANIC. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10377173January 19, 2011
SEAT BELTS
THE DRIVER SEAT BELT IN MY 2004 TOYOTA SIENNA GETS TWISTED AND STUCK WHERE IT RETRACTS INTO THE SIDE PANEL. THIS CONTINUES TO HAPPEN OVER AND OVER AND IT IS DIFFICULT TO FIX. SOMETIMES FIXING IT REQUIRES RIPPING APART THE SIDE PANEL. THIS HAS BEEN HAPPENING SINCE ABOUT 2007. WE ARE OFTEN LEFT WITHOUT A WORKING SEAT BELT AND EVEN MORE OFTEN LEFT WITH AN ILL FITTING SEAT BELT. THE DEALERSHIP WANT $500 TO REPLACE BUT I FEEL IT WAS A DEFECTIVE DESIGN AND IS LIKELY TO HAPPEN AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10377884January 19, 2011
STRUCTURE
DRIVER SIDE SLIDING REAR DOOR ON 2004 SIENNA (TOYOTA) CABLE SNAPPED? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10377883January 19, 2011
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
THE DRIVER DOOR MAKES A LOAD CLICKING NOISE WHEN YOU OPEN OR CLOSE THE DOOR. THE DOOR DOES NOT OPEN OR CLOSE PROPERLY. I HAVE NOT REPAIRED IT YET BUT HAVE BEEN TOLD IT IS A SPOT WELD THAT HAS FAILED. I ALSO READ ONLINE THAT THIS IS A VERY COMMON PROBLEM ON THE 2004 SIENNA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10376860January 16, 2011
ELECTRICAL SYSTEM
2004 TOYOTA SIENNA THE AC BEGAN TO WORK INTERMITTENTLY AND NOW STOPPED BLOWING COLD AIR AT AROUND 75,000 MILES. INITIAL DIAGNOSTICS INDICATED THAT THE GAUGES AND CLIMATE CONTROLS INSIDE THE CABIN WERE CAUSING THIS PROBLEM. FREON LEVELS APPEAR TO BE AT ADEQUATE LEVELS. *LN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10376479January 13, 2011
ELECTRICAL SYSTEM, STRUCTURE:BODY:DOOR
THE AUTOMATIC DOOR FAILED AND ALMOST CRUSHED MY 21 MONTH OLD. IT OPENED AND AS SHE WAS GETTING OUT IT STARTED CLOSING. IT DID NOT DETECT HER AND I HAD TO FORCEFULLY PUSH IT OPEN BEFORE IT CLOSED HER IN IT. THEN AGAIN THE SAME THING HAPPENED WITH MY 10 YEAR OLD LUCKILY SHE THOUGHT TO GET OUT OF THE WAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10376498January 13, 2011
STRUCTURE:FRAME AND MEMBERS, LATCHES/LOCKS/LINKAGES
2004 TOYOTA SIENNA VAN DRIVERS SIDE SLIDING DOOR REAR LATCH HAS BECOME DETATCHED AND THE DOOR WON'T CLOSE. NOT ONLY IS THIS A SAFETY HAZARD WHILE DRIVING BUT THE LOCKS WILL NOT ENGAGE WITH AN OPEN DOOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10376499January 13, 2011
LATCHES/LOCKS/LINKAGES
POWER DOOR CABLE SNAPPED DURING OPERATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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