Toyota Sienna Complaints (2012)

247 consumer complaints on file.

#11089764April 23, 2018
AIR BAGS, SEAT BELTS, VISIBILITY/WIPER
MAKING A RIGHT HAND TURN AND I BELIEVE THE TRUCK IN FRONT OF ME LOST THE TRAILER HITCH. I WAS ONLY TRAVELING ABOUT 15 MPH. DROVE OVER A TRAILER HITCH IN THE ROAD AND ALL THE AIRBAGS DEPLOYED, CAUSING A VIOLENT STOP TO THE VAN AND INJURIES AND SHOCK TO MY DAUGHTER AND MYSELF
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11088401April 16, 2018
UNKNOWN OR OTHER
THE UPPER HINGE ON THE FUEL FILLER DOOR BROKE WHICH ULTIMATELY WILL CAUSE THE FUEL FILLER DOOR TO NOT CLOSE PROPERLY OR TO BREAK COMPLETELY OFF. THIS IS THE SECOND TIME THIS EXACT FAILURE HAS OCCURRED. THE PREVIOUS FAILURE WAS TWO YEARS AGO. THIS FAILURE HAPPENED OVER TWO TO THREE YEARS AND WAS NOTICED WHEN THE FILLER DOOR WAS MISALIGNED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11072163February 11, 2018
UNKNOWN OR OTHER
TRANSMISSION STARTING SLIPPING AT 128,000 MILES. NEEDED A NEW TRANSMISSION COSTING $5,000 TO REPLACE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11071940February 9, 2018
POWER TRAIN
WHILE PARKED, DRIVER BEGAN EXITING VEHICLE AND VAN BEGAN TO ROLL AND CONTINUED TO ROLL WHEN GEAR SHIFT LEVER CONFIRMED IN PARK AND BRAKE CONTINUALLY PRESSED, EVENTUALLY HITTING A HOUSE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11065753January 29, 2018
STEERING
STEERING KNOCK IS EXPERIENCED AT SPEEDS OF APPROXIMATELY 35MPH AND LESS WHENEVER STEERING LEFT OR RIGHT. THIS CONDITION WAS FIRST NOTICED AT APPROXIMATELY 80K MILES AND HAS GOTTEN WORSE OVER THE NEXT 50K MILES. THE KNOCK IS NOT ONLY FELT IN THE STEERING WHEEL, BUT IT HAS BECOME AN AUDIBLE NOISE AS WELL. I'VE READ SEVERAL COMPLAINTS WHERE DEALERS HAVE FIXED THIS KNOWN PROBLEM, HOWEVER I HAVEN'T SEEN ANY RECALLS ON THIS OR ANY INFORMATION FROM TOYOTA STATING THAT THIS IS A KNOWN CONDITION AND IS SAFE TO CONTINUE OPERATION. UNTIL TOYOTA ACKNOWLEDGES THIS AS A KNOWN PROBLEM AND DETERMINES WHETHER OR NOT IT IS A SAFETY ISSUE, THEN I'LL CONTINUE TO OPERATE MY 2012 SIENNA WITH THE UNDERSTANDING THAT IT IS SAFE TO OPERATE AND JUST PUT UP WITH THE KNOCK. IT WOULD CERTAINLY BE GREAT IF TOYOTA WOULD AT LEAST PUT ITS CUSTOMER'S MIND AT EASE BY AT LEAST MAKING A STATEMENT ABOUT THE CONDITION AND WHETHER IT IS SAFE TO CONTINUE OPERATION OF VEHICLES WITH THIS CONDITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061583January 10, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2012 TOYOTA SIENNA. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AUTONATION TOYOTA WAS CALLED AT 239-321-5413 AND STATED THAT THERE WERE NO PARTS AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11060906January 6, 2018
STEERING
THE VEHICLE MADE THUMPING / POPPING NOISE WHEN TURNING STEERING - MOSTLY TURNING LEFT, BUT NOT EXCLUSIVE TO LEFT TURNS. THE SOUND WAS RECOGNIZABLE MORE DURING LOWER SPEEDS, AND LESS NOTICEABLE AT HIGHER SPEEDS. THIS WENT ON FOR A COUPLE OF MONTHS, AND FEARING SAFETY ISSUES AND LOSS OF STEERING, I GOT IT FIXED AT THE DEALERSHIP. THE DEALERSHIP REPLACED THE STEERING MID-SHAFT AND HAD TO PERFORM THE ALIGNMENT AT A COST OF APPROX $650. IT HAS BEEN 3 WEEKS SINCE, AND THE ISSUE HAS NOT OCCURRED AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048309November 24, 2017
STRUCTURE:BODY
A FEW WEEKS AGO I RECEIVED A REMEDY NOTICE SAFETY RECALL # 16V-858. AND WENT ONLINE TO SCHEDULE AN APPOINTMENT FOR NOV 27 2017. SARA CALLED FROM TOYOTA AND SAID SHE CAN ONLY SCHEDULE AT THE EARLIEST APPOINTMENT IS JAN 16 2019. PER SAFERCAR.GOV SITE "IF THE MANUFACTURER HAS FAILED OR IS UNABLE TO REMEDY THIS SAFETY RECALL FOR YOUR VEHICLE IN A TIMELY MANNER, PLEASE CONTACT THE NHTSA VEHICLE SAFETY HOTLINE AT: 1-888-327-4236 OR TTY: 1-800-424-9153 OR FILE AN ONLINE COMPLAINT WITH NHTSA. SO IAM FILING AN ONLINE COMPLAINT WITH NHTSA. TOYOTA SAID THEY HAVE TO FIX LOTS OF CARS SO THAT IS WHY THE EARLIEST APPOINTMENTS IS 2019. WHY DOES IT TAKE OVER A YEAR TO FIX A RECALL ISSUE , AN ISSUE WHICH CAN HARM OR KILL MY PASSENGERS(KIDS). TOYOTA HAS ALL THE PARTS BUT CANNOT FIX IT ASAP. THEY EVEN SAID TO CHECK OTHER DEALERS FOR EARLIER APPOINTMENT. IF THEY CANNOT FIX IT ASAP WHY DOES OTHER DEALERS WHO ALSO SELL LOTS OF TOYOTA VEHICLES WILL BE ANY FASTER. SO MY COMPLAINTS IS DOES IT TAKE ONE DEATH OR 100 OR 1000 DEATH FOR THEM TO EXPEDITE THE RECALL FIX. "TIMELY MANNER" PER SAFERCAR.GOV DOES THAT MEAN OVER A YEAR TO FIX A RECALL. IF A RECALL WAS SEND TO YOU THAT CAN FIX THE ISSUE AND PROTECT YOUR FAMILY AND THEY TOLD YOU THEY CANNOT FIX THE ISSUE FOR AT LEAST ANOTHER 416 DAYS, WOULD YOU THINK THAT IS A "TIMELY MANNER" IF YOUR FAMILY'S LIVES MEAN ANYTHING TO YOU THEN YOU AND ANY REASONABLE PERSON WOULD NOT THINK 416 DAYS IS A "TIMELY MANNER" WILL THIS COMPLAINT BE HEARD AND RESOLVED OR WILL THE BIG CORPORATIONS PRETTY MUCH RUN THE GOVERNMENT AS USUAL. CAN YOU HELP AT ALL?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047282November 19, 2017
STRUCTURE:BODY, ELECTRICAL SYSTEM, STEERING
1) POWER SLIDING DOOR OPENED WHILE DRIVING; 2) STRER WHEEL ALWAYS STAY ON RIGHT. I TOOK MY VAN TO DELAER (MARK JACOBSON) AND THEY HAVE NOT FIXED THE SLIDING DOOR AFTER I REPORT THE PROBLEM WITH SLIDING DOOR. AFTER I STARTED SEARCHING ON INTERNET AND FOUND THAT THERE IS RECALL ALSO. I CALLED THEM THERE IS A RECALL BUT THEY DID NOT DO ANYTHING. RECALL DATE: NOVEMBER 22, 2016 DEALER REFERENCE ID: G04 NHTSA RECALL ID: 16V858
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040059October 26, 2017
AIR BAGS
WE DO NOT USER THE PASSAGES SIT BECAUSE WE HEAR A NOISE IN SIDE THE BOX OF AIR BAG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11035668October 23, 2017
SERVICE BRAKES
RE: TSB # T-SB-0045-14 REV2 SEPTEMBER 19, 2017 FRONT BRAKE VIBRATION WE HAVE BEEN HAVING A FRONT BRAKE VIBRATION PROBLEM SINCE JUNE OF 2016. WE HAVE SPENT MONEY ON NEW BRAKES, ROTORS, CALIPERS, AND TIRES, ALL TO TRY TO STOP THE PROBLEM. JUST A COUPLE WEEKS AGO THE TSP REFERENCED ABOVE WAS BROUGHT TO OUR ATTENTION. WE HAVE BEEN TO OUR LOCAL TOYOTA DEALER AND HAVE BEEN IN CONTACT WITH TOYOTA AND ARE NOT SATISFIED WITH THE RESPONSE. THEY SAY IT IT NOT A SAFETY ISSUE, BUT HOW CAN OVERHEATING BRAKES NOT BE A SAFETY ISSUE? WE WOULD APPRECIATE YOUR LOOKING INTO THE PROBLEM. WE ARE FACING PAYING HUNDREDS OF DOLLARS TO FIX THE PROBLEM THAT THEY SHOULD BE RESOLVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034515October 19, 2017
SEATS
THERE IS A RATTLING THAT COMES FROM THE 2ND ROW SEATS. IT IS LOUD AND DRIVING ME CRAZY. I SEE HUNDREDS OF COMPLAINTS ON TOYOTA FORUMS BUT TOYOTA WILL NOT ACKNOWLEDGE THE ISSUE, SOUNDS LIKE I AM DRIVING A CLUNKER INSTEAD OF A $35,000 CAR. I PURCHASED NEW AND THIS HAS BEEN GOING ON FOR SEVEAL YEARS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034726October 19, 2017
STEERING
WE HAVE 54K MILES ON OUR VAN AND HEARD A KNOCKING NOISE WHEN WE WOULD MAKE A TURN (RIGHT OR LEFT). I BROUGHT TO DEALERSHIP AND THEY SAID WE NEEDED TO REPLACE THE INTERMEDIATE STEERING SHAFT. THE COST WAS $750. I LOOKED ONLINE AND SEE PREVIOUS RECALLS FOR TOYOTA FOR THIS SAME PROBLEM. I ALSO SEARCHED AND FOUND SEVERAL COMPLAINTS ABOUT THIS SAME PROBLEM WITH NEWER YEAR SIENNAS LIKE MINE. THIS IS OBVIOUSLY A DEFECT THAT IS STILL IMPACTING TOYOTA AND CONSUMERS. TOYOTA WAS NOT WILLING TO LISTEN TO OUR PROBLEM OR HELP IN ANY WAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034330October 18, 2017
STEERING
TL* THE CONTACT OWNS A 2012 TOYOTA SIENNA. WHILE DRIVING 35 MPH, THE STEERING WHEEL BEGAN TO JERK LEFT AND RIGHT INDEPENDENTLY WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (ORLAND TOYOTA, 8505 W. 159TH STREET, TINLEY PARK, IL 60487) WHERE IT WAS DIAGNOSED THAT THE INTERMEDIATE STEERING SHAFT FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN ANY RECALLS. THE FAILURE MILEAGE WAS APPROXIMATELY 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969138October 3, 2017
STRUCTURE:BODY:DOOR, AIR BAGS
2012 TOYOTA SIENNA LE. CONSUMER WRITES IN REGARDS TO POWER SLIDING DOOR AND FRONT PASSENGER AIRBAG RECALLS. *LD THE CONSUMER STATED THE RECALL REPAIRS EXCEEDED A REASONABLE AMOUNT OF TIME TO BE COMPLETED. UPDATED 10/03/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030787October 2, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2012 TOYOTA SIENNA. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNWON TOYOTA DEALER LOCATED IN METAIRIE, LOUISIANA WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030748October 1, 2017
AIR BAGS, UNKNOWN OR OTHER
I HAVE TWO RECALLS ASSOCIATED WITH THIS MINIVAN. ONE WITH THE TAKATA AIRBAG, ANOTHER WITH THE SLIDING DOOR. CALLED THE DEALER MOSSY TOYOTA AT SAN DIEGO IN LATE JULY BUT THERE IS NO HELP OVER TWO MONTHS ON EITHER PROBLEM. I AM NOT SURE WHAT TO DO NEXT? CAN YOU PLEASE GIVE ME SOME INSTRUCTIONS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030666September 30, 2017
AIR BAGS
TAKATA RECALL. IT HAS BEEN ALMOST A YEAR AND HALF SINCE TOYOTA INFORMED ME THAT I SHOULDN'T ALLOW ANYONE TO RIDE IN THE FRONT SEAT OF MY VAN. YOU CAN IMAGINE THE INCONVENIENCE THIS HAS CAUSED!!! NOW THEY SAY THERE IS A SOLUTION BUT THE TOYOTA DEALERS CLAIM THEY DON'T HAVE THE AIR BAGS AND THEY DON'T KNOW WHEN THEY WILL GET THEM. MY FAMILY IS NOT SAFE IN MY VEHICLE. HOW LONG SHOULD I HAVE TO DEAL WITH THEIR INCOMPETENCE AND DISREGARD FOR THE SAFETY OF MY FAMILY?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11029975September 26, 2017
ELECTRICAL SYSTEM
2013 TOYOTA SIENNA MINIVAN THE POWER DOORS NO LONGER CLOSE AND OPEN PROPERLY, THEY ESSENTIALLY STICK, AND WE HAVE TO MANUALLY GET OUT, AND SLAM IT SHUT WITH GREAT FORCE. THE CAR DOOR OPENED ONCE WHILE I WAS DRIVING. MY CHILD ON THAT SIDE WAS WEARING A SEATBELT, I PULLED OVER, AND HAD TO GET OUT TO SHUT THE DOOR WITH GREAT FORCE. FOR A LONG PERIOD, TOYOTA DIDN'T HAVE A FIX FOR THIS PROBLEM. I HAVE BEEN CALLING THE DEALERSHIP REGULARLY TO SEE IF THE "FIX" HAD ARRIVED. FINALLY, IN AUGUST I WAS TOLD THAT IT HAD, AND THAT THE SOONEST THEY COULD FIX MY CAR WAS DECEMBER 27!!! I HAVE TOLD THEM THAT I PAID FOR A FEATURE, TO HAVE POWER DOORS WHICH BOTH WORKED AND DIDN'T POSE A SAFETY LIABILITY. I HAVE ASKED FOR EITHER A LOANER CAR, OR COMPENSATION. THEIR RESPONSE HAS BEEN THAT THEY APOLOGIZE FOR THE INCONVENIENCE, BUT THAT THEY ARE NOT WILLING TO GIVE ME ANOTHER CAR, OR COMPENSATE ME. I HAVE FOUR CHILDREN, ONE OF WHOM IS SPECIAL NEEDS.IN ORDER TO ENSURE SAFETY, I HAVE HAD TO DISABLE THE POWER FEATURE. I BOUGHT THE CAR WITH THE POWER FEATURE BECAUSE IT'S SOMETHING THAT WE RELY ON. I FEEL THAT I SPENT MONEY ON SOMETHING THAT IS DEFECTIVE, AND A SAFETY LIABILITY, AND WE ARE BEING PENALIZED, AS OPPOSED TO THE COMPANY ASSURING OUR SAFETY AND SATISFACTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11025235September 25, 2017
AIR BAGS
WE HAVE CONTACTED TOYOTA CORPORATE ON SEVERAL OCCASIONS REGARDING OUR TAKATA AIR BAG RECALL, CORP CASE NUMBER 1704280638 AND AFTER SEVERAL RUN - AROUNDS, DEALING WITH TOYOTA CORPORATE AND THE DEALERSHIP, TOYOTA HAS NOT PERFORMED THE RECALL FIX FOR THE TAKATA AIR BAGS. THE DEALERSHIP WE WERE WORKING WITH IS LISTED BELOW. I HAVE YET TO RECEIVE A NOTICE IN THE MAIL FROM TOYOTA SAYING THAT MY RECALL FIX IS AVAILABLE. RICK HENDRICK TOYOTA SCION SANDY SPRINGS ADDRESS: 6475 ROSWELL RD NE, ATLANTA, GA 30328 HOURS: OPEN TODAY 8:30AM'9PM SERVICE DEPT: 404-256-3392
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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