Toyota Sienna Complaints (2004)

2,062 consumer complaints on file.

#10396633April 18, 2011
LATCHES/LOCKS/LINKAGES
THE WIRE APPARATUS THAT FUNCTIONS OUR BOTH OF OUR AUTOMATIC SIDE DOORS ON OUR 2004 TOYOTA SIENNA HAS SNAPPED. BOTH DOORS NOW DO NOT FUNCTION CORRECTLY AND CAUSE THE ONE OF THE DOORS TO REQUIRE A LOT OF FORCE TO SHUT. MY ONLINE RESEARCH HAS ENLIGHTENED ME THAT THIS IS IN PREVALENT ISSUE ON THE 2004 SIENNA MINIVAN. PLEASE HELP! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10396452April 13, 2011
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
ITEM 1-- THIS IS AN AWD MODEL WITH RUN FLATS AND NO SPACE FOR A SPARE TIRE. THE LOW PRESSURE WARNING FOR THE TIRES IS REVOLUTION BASED, AND THEREFORE DOESN'T ACTIVATE DUE TO THE STIFF WALL RUN FLAT TIRES. I HAVE HAD NUMEROUS OCCASIONS WHERE THE TIRES WERE VERY LOW WITH NO WARNING, AND TWO OCCASIONS WHERE THE TIRES HAD ZERO AIR AND WERE RUINED WITH NO WARNING, AND THE FIRST INDICATION WAS A ROAR AND SUDDEN VERY BUMPY RIDE. THESE 2 EVENTS HAPPENED AT CITY SPEEDS, BUT I FEAR THIS EVENT AT INTERSTATE SPEEDS. THE LATER MODELS WERE EQUIPPED WITH PRESSURE SENSING DEVICES (NOT REVOLUTION SENSING). THE VEHICLE HAS ONLY 38K MILES, PERFECT CONDITION, AND I JUST RENEWED MY EXTENDED WARRANTY FOR 6 MORE YEARS, SO WOULD LIKE A RECALL RETROFIT TO PRESSURE SENSING FOR SAFETY AND PEACE OF MIND. I HAD THOUGHT TOYOTA WOULD DEVELOP A FIX, BUT TO NO AVAIL. I HAVE THIS DOCUMENTED ON TOYOTA SERVICE INVOICES AND THE FACTORY REP HAS REPORTED THERE IS NOTHING TOYOTA CAN DO. ITEM 2--- WHEN PULLING OUT FROM BEHIND A VEHICLE TO PASS AND FLOORING THE ACCELERATOR, THERE IS A FULL SECOND OF HESITATION BEFORE THE DOWN SHIFTING/ACCELERATION BEGINS. THIS HAS CAUSED TWO NEAR MISSES. THIS IS DOCUMENTED WITH TOYOTA, BUT ALL I'VE BEEN TOLD IS THAT IT IS CAUSED BY "DRIVE-BY-WIRE" (?), WHICH I ASSUME IS AN ELECTRICAL SIGNAL AS OPPOSED TO A MECHANICAL THROTTLE CABLE, BUT AGAIN, TOYOTA SAYS THERE IS NOTHING THEY CAN DO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10395652April 12, 2011
STRUCTURE
TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHILE THE VEHICLE WAS PARKED HE NOTICED THAT THE DRIVERS SIDE DOOR CHECK MOUNT PANEL WAS NO LONGER WELDED IN SOME AREAS. HE STATED THE DOOR MADE A LOT OF NOISE WHEN OPENED OR CLOSED. THE CONTACT NOTICED THE FAILURE A MONTH AGO. HE CALLED THE DEALER AND WAS ADVISED THAT THEY WERE AWARE OF THE FAILURE AND IT WOULD BE COSTLY TO REPAIR TO REPAIR THE VEHICLE. HE CALLED THE MANUFACTURER AND FILED A COMPLAINT. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 106,000 AND THE CURRENT MILEAGE WAS 107,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10395679April 12, 2011
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
SLIDING DOORS OPEN WHEN DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10395284April 8, 2011
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
I HAVE A 2004 TOYOTA SIENNA. BOTH SLIDING DOORS NOW HAVE BROKEN CABLES AND WILL NOT OPEN FROM THE INSIDE. THEY ONLY OPEN WHEN FORCED OPEN FROM THE OUTSIDE. THE REPAIR COST FROM A TOYOTA DEALER IS $1,600.00 PER DOOR. THE PART ITSELF COST $1,100.00 PLUS THE LABOR. THE DOORS NOW ARE A SAFETY ISSUE SINCE MY SON CAN NOT GET OUT OF THE BACK QUICKLY IF NEEDED. THE CABLES RUSTED AND SEVERED WHILE OPENING. THE DOORS DO NOT HAVE A MANUAL OVERRIDE TO ALLOW OPENING PROPERLY ONCE THE ELECTRONIC OPERATION IS COMPROMISED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10394427April 6, 2011
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE PASSENGER SLIDING DOOR WOULD NOT REMAIN CLOSED AND THE LATCH WOULD NOT CATCH. THE VEHICLE WAS REPAIRED TWICE BY THE DEALER BUT THE FAILURE CONTINUED TO RECUR. THE CONTACT CALLED THE MANUFACTURER AFTER THE THIRD FAILURE WHO OFFERED TO COVER THE COST OF THE PART AND THE CONTACT WOULD BE LIABLE FOR THE LABOR COSTS. THE VEHICLE WAS SCHEDULED FOR A THIRD REPAIR. THE CURRENT MILEAGE WAS APPROXIMATELY 64,000 AND THE FAILURE MILEAGE WAS APPROXIMATELY 24,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10394303April 5, 2011
EXTERIOR LIGHTING
2004 TOYOTA SIENNA MOISTURE IN PASSENGER SIDE HEADLIGHT ASSEMBLY DIMINISHES THE BRIGHTNESS OF THE LIGHT AND REDUCES VISIBILITY. TO REPLACE THE ASSEMBLY THE DEALER QUOTED OVER $400. THIS IS APPARENTLY A PROBLEM MANY TOYOTA SIENNA OWNERS HAVE. TOYOTA SHOULD ISSUE A RECALL FOR THIS PROBLEM WHICH IS A SAFETY ISSUE. DRIVING ON DARK, SMALL WINDING ROADS WITH ONE HEADLIGHT NOT GIVING OUT ENOUGH LIGHT IS DANGEROUS. SHAME ON TOYOTA FOR IGNORING THIS PROBLEM! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10394221April 4, 2011
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE DRIVER DOOR WAS FRACTURED AND WOULD NOT OPEN ANY MORE THAN TWO INCHES. THE VEHICLE WAS INSPECTED BY AN INDEPENDENT MECHANIC AND THEY ADVISED HER THAT THE HINGES ON THE DOOR WERE NOT WELDED PROPERLY. THE MANUFACTURER WAS THEN CONTACTED AND THEY ADVISED HER THAT THEY WERE OFFERING AN EXTENDED WARRANTY FOR THE FAILURE, BUT SHE DID NOT FALL WITHIN THE CATEGORY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10394919April 2, 2011
UNKNOWN OR OTHER
WHAT I ASKED TOYOTA TO DO IS REPAIR MY DRIVER SIDE DOOR DUE TO A KNOWN DEFECT. LATE MODEL TOYOTA SIENNA MINIVANS HAVE MANUFACTURING DEFECTS THAT TOYOTA IS NOT WILLING TO ADDRESS. TOYOTA SIENNAS ARE PRONE TO DOOR POPPING WHEN OPENING AND CLOSING DUE TO BROKEN DOOR WELDS. I AM TOLD AFTER THE FACT THERE WAS A TOYOTA TECHNICAL SERVICE BULLETIN THAT WAS ISSUED TO THE TOYOTA DEALERSHIP THAT WAS NOT BROUGHT TO MY ATTENTION. THIS BULLETIN EXTENDED OUT THE REPAIR OF THIS DEFECT BY FIVE YEARS TO 2009. WHEN THE PROBLEM SURFACED ON MY SIENNA IN FEBRUARY, 2011, I WAS TOLD THE TOYOTA DISTRICT MANAGEMENT WOULD NOT FIX THIS DEFECT BECAUSE IT WAS PAST THE EXTENDED WARRANTY PERIOD OF 2009. TOYOTA MANAGEMENT REFUSES TO CORRECT THIS KNOWN DEFECT. MY ESCALATION HAS BEEN DOCUMENTED IN TOYOTA REFERENCE NUMBER 1103311750 TO THE TOYOTA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10392728March 24, 2011
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE MOTOR CABLE FOR THE PASSENGER SIDE SLIDING DOOR FRACTURED. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS TOLD THAT THE MOTOR ASSEMBLY UNIT FAILED AND WOULD NEED TO BE REPLACED. THE DOOR WAS NO LONGER OPERABLE BECAUSE THE DEALER STATED THAT IT WAS OPENED, IT WOULD CAUSE FURTHER DAMAGE. THE DEALER DID NOT GIVE A CAUSE FOR THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 88,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10392704March 23, 2011
ELECTRICAL SYSTEM, STRUCTURE:BODY:DOOR
THE 2004 TOYOTA SIENNA XLE VAN THAT WE OWN HAS TWO POWER SLIDING DOORS. THE CABLE TO THE PASSENGER DOOR SNAPPED PREVENTING THE DOOR FROM FUNCTIONING AS IT SHOULD. THE MOTOR ON THE DOOR IS STILL IN WORKING ORDER, BUT YOU CANNOT REPLACE JUST THE CABLE, YOU MUST REPLACE THE ENTIRE UNIT INCLUDING THE MOTOR AT $1200. WE CONVERTED THE DOOR TO A MANUAL DOOR AND THAT WORKED FOR ABOUT 2 WEEKS. THE DOOR STOPPED FUNCTIONING ENTIRELY AND WE ARE NO LONGER ABLE TO OPEN THE PASSENGER SLIDING DOOR ON OUR VEHICLE. THIS IS A POTENTIAL SAFETY RISK TO US AS WE HAUL OUR 3 CHILDREN IN THE BACK OF THE VAN. FOR EXAMPLE, WHEN FUELING THE VEHICLE, THE DRIVER SIDE SLIDING DOOR IS INOPERABLE AND IN THE EVENT OF A FIRE, THE CHILDREN WOULD BE TRAPPED IN THE BACK OF THE VEHICLE. WE HAVE HAD VERY LITTLE LUCK IN FINDING A USED PART AND WILL HOPEFULLY BE GETTING A NEW PART TO FIX THE PROBLEM IN THE NEAR FUTURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10392555March 22, 2011
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
I OWN A 2004 TOYOTA SIENNA WITH POWER SLIDING DOORS. THE CABLE ON MY DRIVER'S SIDE DOOR SNAPPED, CAUSING THE DOOR TO NOT BE ABLE TO CLOSE. MY HUSBAND SAT IN THE BACK SEAT AND HELD THE DOOR SHUT WHILE WE DROVE IT TO THE SERVICE CENTER. THE REPAIR WAS ESTIMATED TO BE AROUND $1500, SO WE HAD THEM DISABLE THE POWER FEATURE AND WE NOW USE THE DOOR MANUALLY. THIS CABLE SNAPPING ON 2004 SIENNA VEHICLES IS A KNOWN PROBLEM WHICH THEY REFUSE TO ISSUE A RECALL FOR. THE SLIDING DOORS ARE POORLY DESIGNED AND DANGEROUS. I CURRENTLY DRIVE A NEWBORN AND A TODDLER AROUND IN MY SIENNA AND I DON'T TRUST THE DOORS THAT ARE SUPPOSED TO PROTECT THEM. PLEASE ENCOURAGE TOYOTA TO ISSUE A RECALL AND FIX THESE BROKEN SLIDING DOORS! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10392409March 21, 2011
STEERING
WITHOUT WARNING STEERING ON 2004 TOYOTA SIENNA BECAME EXTREMELY DIFFICULT TO STEER. IT FELT AS IF POWER STEERING WAS NOT FUNCTIONING. VAN WAS ABLE TO BE DRIVEN TO GARAGE FOR SERVICE. THE SUDDEN CHANGE IN STEERING WAS EXTREME. GARAGE FOUND SERVICE BULLETIN FOR STEERING COMPONENT CORROSION ISSUE AND CONFIRMED PROBLEM. COST IS ESTIMATED AT $500. PART WILL BE RETAINED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10393149March 19, 2011
UNKNOWN OR OTHER
ON THE AUTOMATIC SLIDING DOOR ON THE PASSENGER SIDE, THERE ARE TWO CABLES THAT ASSIST WITH THE MOTOR MECHANISM. ONE OF THE CABLES IS EXPOSED TO THE OUTSIDE AND GOT CORRODED. THIS CABLE SNAPPED AND PREVENTED THE DOOR FROM OPENING. THE INTERNAL CABLE THEN SLID OFF ITS TRACK AND FELL BETWEEN THE SLIDING DOOR AND THE BODY OF THE VEHICLE, FURTHER JAMMING THE DOOR AND SCRATCHING THE PAINT. THE BIGGEST CONCERN IS THAT IN THE EVENT OF AN ACCIDENT, THIS FAULTY MECHANISM CAN PREVENT THE OCCUPANTS FROM ESCAPING THE VEHICLE IF THERE IS A DANGEROUS SITUATION. THE SLIDING DOOR CABLE DESIGN AND THE BACKUP MECHANISM IS FLAWED AND DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10392163March 18, 2011
STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES
A FEW MONTHS AGO A CABLE SNAPPED ON THE PASSENGER SIDE SLIDING SIDE DOORS. WITHOUT THE CABLE THE DOOR WILL NOT OPEN PROPERLY. RECENTLY, THE SAME CABLE SNAPPED ON THE DRIVER'S SIDE SLIDING SIDE DOOR. NOW THAT DOOR WILL NOT OPEN. I HAVE BEEN TOLD THAT AN ENTIRE NEW CABLE ASSEMBLY MUST BE PLACED IN EACH DOOR. WITHOUT THE SLIDING SIDE DOORS OPENING THE ONLY MEANS OF INGRESS AND EGRESS FROM THE VEHICLE IS THROUGH EITHER THE REAR HATCH OR THE FRONT DOORS. IT IS BOTH A SAFETY CONCERN AS WELL AS VERY INCONVENIENT TO NOT BE ABLE TO USE THOSE DOORS. THE SIDE SLIDING DOORS, BACK WHEN THEY STILL WORKED, WERE ALSO PRONE TO FREEZING SHUT WHENEVER IT GOT COLD OUTSIDE AND THE DOORS WOULD NOT OPEN UNLESS THEY THAWED. AGAIN, THIS MADE THE PASSENGER COMPARTMENT DIFFICULT TO ACCESS AND DANGEROUS IN CASE OF AN EMERGENCY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10390503March 17, 2011
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHILE DRIVING APPROXIMATELY 5 MPH A SLIP CONTROL ALARM BEGAN TO SOUND AND THE REAR BRAKES LOCKED. DURING THE FAILURE A SLIP CONTROL LIGHT ALSO BEGAN ILLUMINATING ON THE INSTRUMENT PANEL. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO STATED THAT THERE WAS RUST DEVELOPING ON A SPINDLE NEAR THE FRONT DRIVER'S SIDE SPEED SENSOR. THE FRONT DRIVER'S SIDE SPEED SENSOR WAS REPLACED AND THE RUST WAS CLEANED FROM THE SPINDLE. THE FAILURE CONTINUED TO OCCUR. THE FAILURE AND CURRENT MILEAGES WERE 94,900. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10390387March 16, 2011
SERVICE BRAKES, HYDRAULIC, POWER TRAIN
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE VEHICLE WOULD NOT SHIFT OUT OF PARK JUST AFTER THE IGNITION WAS STARTED. AFTER REPEATED ATTEMPTS, THE CONTACT WAS ABLE TO SHIFT THE VEHICLE OUT OF PARK AS THE ANTI-LOCK BRAKE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE BRAKE SWITCH AND THE ANTI LOCK BRAKING SYSTEM WERE REPLACED. THE FAILURE AND CURRENT MILEAGE WAS 97,145. UPDATED 04/15/11*LJ UPDATED 1/13/2012 *LN *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10390128March 14, 2011
STRUCTURE:BODY:DOOR
2004 TOYOTA SIENNA: AUTOMATIC SLIDING DOOR FAILS TO OPEN OR ONLY OPENS INTERMITTENTLY. IN 2008 I SPENT OVER $1000 TO HAVE THIS EXACT PROBLEM FIXED AND IT IS HAPPENING AGAIN. THE PASSENGER SLIDING DOOR WILL NOT OPEN, WHETHER IN THE AUTOMATIC MODE OR IF CHANGED TO MANUAL. THIS NOT ONLY SHOULDN'T HAPPEN, BUT IS A SAFETY HAZARD. IF I WERE IN AN ACCIDENT AND MY KIDS WERE IN THE CAR - THEY WOULD NOT BE ABLE TO GET OUT OF THE CAR. TOYOTA HAS NOT TAKEN RESPONSIBILITY FOR THIS PROBLEM. THERE ARE OVER 500 POSTS ON EDMUNDS.COM ABOUT THE EXACT SAME PROBLEM! IT IS ABOUT TIME TO DO SOMETHING ABOUT THIS!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10389813March 11, 2011
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
2004 TOYOTA SIENNA XLE DRIVER'S SIDE POWER DOOR CABLE (PART OF THE MOTOR AND CLUTCH ASSEMBLY) FRAYED AND SNAPPED. TOYOTA RECOMMENDS FULL REPLACEMENT OF MOTOR AND ASSEMBLY PART AT $1200 PLUS LABOR $660. (WIRE MATERIAL COST ESTIMATED AT $20 OR LESS.) ISSUE: DESIGN DEFECT LEADING TO MATERIAL STRESS/BREAKAGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10389817March 11, 2011
CHILD SEAT:LATCH STRAP, CHILD SEAT
SUNSHINE RADIAN KIDS XTSL MODEL NO. 19500 CAR SEAT SERIAL NO. 111004527 LATCH SYSTEM DOES NOT REMAIN TIGHT WHEN INSTALLED IN VEHICLE LOOSENS EVERY TIME. . NO CRASH - HAVE STOPPED USING SEAT UNTIL ISSUE CAN BE RESOLVED. (RELATED VEHICLE INFORMATION: MODEL YEAR=2004, MAKE=TOYOTA, MODEL=SIENNA XLE). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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