Toyota Sienna Complaints (2004)

2,062 consumer complaints on file.

#10421266August 24, 2011
AIR BAGS:SIDE/WINDOW
THE AIR BAG FAILURE LIGHT CAME ON IN MY 2004 TOYOTA SIENNA, WHICH I PURCHASED NEW IN 2004. THE VEHICLE HAS NEVER BEEN IN AN ACCIDENT. I TOOK THE VEHICLE TO A TOYOTA DEALER FOR DIAGNOSIS. I WAS TOLD THAT THE PASSENGER SIDE AIR BAG HAD BECOME DEFECTIVE AND THAT THE AIR BAG AND ITS ASSOCIATED HARNESS WOULD HAVE TO BE REPLACED AT A COST OF $2600. TOYOTA DOES NOT COVER THIS SAFETY PROBLEM AFTER THE VEHICLE'S WARRANTY HAS EXPIRED. I THINK THAT THE MANUFACTURER SHOULD HAVE TO ABSORB THE COSTS OF REPAIRS TO ANY DEFECTS IN AN IMPORTANT SAFETY SYSTEM SUCH A THE SRS AIRBAGS FOR THE LIFE OF THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10419513August 15, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
AFTER YEARS OF DEALING WITH THIS ISSUE TOYOTA HAS YET TO PROVIDE A REASON OR SOLUTION. WHEN TRAVELING AT LOWER SPEEDS THE TRANSMISSION DISENGAGES AND WHEN YOU NEED TO ACCELERATE THERE IS A 1 TO 2 SECOND DELAY BEFORE THE TRANSMISSION RE-ENGAGES. TOYOTA MADE ME SERVICE THE TRANSMISSION...NO HELP....THEN THEY CLAIMED I NEEDED A SOFTWARE UPDATE...WHICH THEY CHARGED ME $80 ...TO UPDATE THEIR SOFTWARE DESIGN FLAW. STILL... THE TRANSMISSION HAS NOT IMPROVED. MY ONLY CONCERN IS THAT IF I SHOULD EVER NEED TO ACCELERATE TO AVOID AN ACCIDENT, MY VAN MAY NOT RESPOND IN TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10419307August 13, 2011
STRUCTURE
BOTH SLIDING DOOR MOTOR CABLES HAVE BROKEN ON MY 2004 TOYOTA SIENNA. ONE DOOR WAS STUCK IN AN OPEN POSITION, AND THE OTHER ONE COULD ONLY BE OPENED SIX INCHES. I HAVE NOW PAID TOYOTA DEALERSHIPS OVER $4,000 TO FIX THE MOTOR CABLES FOR BOTH DOORS. WITH ONE STUCK OPEN, I COULDN'T TRANSPORT MY CHILDREN. I LIVE OVER 30 MINUTES TO THE NEAREST MECHANIC, SO IT WAS VERY FUN DRIVING THE CAR TO A DEALERSHIP. I THINK THAT IT IS A SAFETY ISSUE ESPECIALLY IF THE DOORS STICK OPEN. THE DEALERSHIP STATED THAT THEY HAVE NEVER SEEN THIS BEFORE, BUT I AM NOW SEEING SEVERAL COMPLAINTS ABOUT THIS, AND THAT TOYOTA HAS A TSB ON THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10418220August 9, 2011
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:HATCHBACK/LIFTGATE
TOTAL FAILURE OF REAR LIFTGATE STRUTS (MANUAL LIFTGATE). CANNOT SUPPORT WEIGHT OF LIFTGATE; LIFTGATE DROPS IMMEDIATELY WHEN RELEASED. SIMILAR TO PROBLEM IN RECALL 08V244000 FOR SIENNA POWER REAR LIFTGATE STRUTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10418026August 8, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS 2004 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE WOULD NOT ACCELERATE FURTHER. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHERE THE TECHNICIANS STATED THAT THE TRANSMISSION FLUID NEEDED TO BE FLUSHED AND RECALIBRATED. AFTER THE REPAIRS, THE FAILURE CONTINUED. THE VEHICLE WAS TAKEN TO THE DEALER A SECOND TIME AND THE TECHNICIANS STATED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10417769August 6, 2011
TIRES, TIRES:TEMPORARY/EMERGENCY SPARE TIRE
SPARE TIRE FAILURE. TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10417431August 2, 2011
STRUCTURE:BODY
THE CABLE ON THE POWER SLIDING DOOR SNAPPED AND THE DOOR IS NOW COMPLETELY INOPERABLE. THE DOOR CANNOT BE OPENED MANUALLY OR ELECTRONICALLY. THIS IS A VERY SERIOUS MALFUNCTION AS IT COULD POSE A THREAT TO EXIT IN AN EMERGENCY. TOYOTA WANTS $2,200 PER DOOR TO FIX THIS PROBLEM. QUITE CLEARLY, THIS IS A SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10414349July 19, 2011
STRUCTURE:BODY, UNKNOWN OR OTHER
THE INCIDENT OCCURRED WHILE I WAS DRIVING FROM OHIO TO FLORIDA, ON SPRING BREAK. I WAS THE SOLE ADULT IN THE VEHICLE WITH MY TWO DAUGHTERS, WHO WERE RIDING IN THE MIDDLE SEATS. WE HAD TRAVELED ALL DAY AND HAD STOPPED IN LAKE CITY, FL TO FILL UP WITH GAS. WHEN WE GOT BACK ON THE HIGHWAY (I-75), MY DAUGHTER TOLD ME SHE WAS HOT. IT WAS JUST AFTER 8 PM AND THE SUN HAD SET. NOT WANTING TO TURN ON THE AIR CONDITIONER, I TOLD HER I WOULD OPEN THE REAR VENT WINDOWS TO MOVE AIR THROUGH THE CAR. I PUSHED THE BUTTON TO OPEN THE REAR VENT WINDOWS, AND THE WINDOW ON THE PASSENGER SIDE FLEW OFF THE VAN. I HEARD THE NOISE, AND MY DAUGHTER YELLED THAT THE WINDOW WAS GONE. I LOOKED IN MY REAR VIEW MIRROR TO SEE THE WINDOW SAILING THROUGH THE AIR IN THE DRAFT OF THE VAN. THEN IT CRASHED AND SHATTERED ALL OVER THE HIGHWAY. WE WERE VERY LUCKY THAT NO ONE WAS TRAVELING DIRECTLY BEHIND US. I SLOWED DOWN AND WAITED FOR ANY CARS TRAVELING BEHIND ME TO PASS AND TO SEE IF ANYONE WAS GOING TO PULL OVER. NO ONE STOPPED, AND THERE WAS NO REASON FOR ME TO GO BACK FOR THE SHATTERED WINDOW. I WOULD LIKE TO NOTE THAT I WAS NOT TRAVELING AT AN EXCESSIVE SPEED. THANKFULLY MY VAN WAS THE ONLY CAR INVOLVED AND NO ONE GOT HURT. ONE EXPECTATION THAT I HAVE WHEN I BUY A CAR IS THAT THE WINDOWS WONT FLY OFF WHEN I OPEN THEM DURING NORMAL OPERATION, NO MATTER HOW OLD THE CAR IS. MY CAR HAS NEVER BEEN IN AN ACCIDENT, AND FURTHER MORE IT HAD JUST BEEN IN THE DEALERSHIP FOR THE 90K MAINTENANCE AND BODY CHECK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10412819July 13, 2011
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
PASSENGER SIDE AUTOMATIC SLIDING DOOR FAILED TO OPEN WHEN USING REMOTE AS WELL AS WHEN IT WAS MANUALLY ATTEMPTED TO OPEN. GOOD THING WE HAVE ONE MANUAL SLIDING DOOR...THOUGH THIS DOOR IS AUTOMATICALLY LOCKED WHEN GAS TANK DOOR IS OPEN. UPDATED 08-29-11 *BF UPDATED 3/08/2012 *LN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10411938July 12, 2011
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE PARKED ON AN INCLINE, THE CABLE FRACTURED AND THE PASSENGER SIDE SLIDING DOOR SLAMMED SHUT. THE DEALER DIAGNOSED THAT THE MOTOR AND CABLE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED, BUT DENIED ASSISTING THE CONTACT WITH THE FAILURE. THE FAILURE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10412030July 12, 2011
LATCHES/LOCKS/LINKAGES
THE CABLE WHICH DRIVES THE SLIDING DOOR IS COMPLETELY EXPOSED TO ELEMENTS. (YOU'LL FIND IT WITHIN THE GROOVE LOCATED UNDER THE REAR SIDE WINDOWS) THIS CABLE IS MADE OF SOME KIND OF METAL (STEEL? WHO KNOWS.) THEN COATED WITH A BLACK PLASTIC/ACRYLIC/RUBBER CASING (SUCH AS AN ELECTRICAL WIRE). WITH TIME, THE CASING BEGINS TO DRY AND BE BRITTLE, CAUSING IT TO CRACK AND FALL OFF THE WIRE, LEAVING THE WIRES COMPLETELY VULNERABLE TO GETTING WET, RUST, FREEZE, ETC, ALSO RUBBING EXTENSIVELY UNPROTECTED AGAINST THE GEARS. WITHIN A FEW MONTHS OR EVEN WEEKS, THE METAL CABLE WIRES SNAP THUS GETTING CAUGHT IN THE MECHANISM. ONE THING LEADS TO ANOTHER AND THE WHOLE CABLE SNAPS, MAKING THE DOOR JAM ALTOGETHER. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10410106June 30, 2011
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
TOYOTA SIENNA AUTOMATIC SLIDING DOOR FAILED. THE DOOR IS UNABLE TO BE OPENED EVEN IN MANUAL MODE. THIS IS A DESIGN FLAW AND A SERIOUS SAFETY ISSUE AS MY CHILDREN NEED TO CLIMB OVER SEATS TO EXIT THROUGH THE ONLY DOOR THAT WORKS. WHEN THAT CABLE MECHANISM BREAKS, THEY WILL HAVE NO WAY TO EXIT THE VEHICLE IN AN EMERGENCY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10408739June 24, 2011
ELECTRICAL SYSTEM
MOST RECENTLY, PASSENGER SIDE AUTOMATIC DOOR STOPPED MID-WAY, I CLOSED IT MANUALLY, DROVE A COUPLE OF FEET AND TURNED OFF THE CAR. THEN THE CAR WOULD NOT START. DOOR IS NOT WORKING AUTOMATICALLY ONLY MANUALLY. STARTED EASILY WITH JUMPER CABLES BUT CONTINUES TO NOT START ON ITS OWN MOST OF THE TIME, USUALLY WHEN ENGINE IS COLD IT WON'T START ON ITS WON. THIS HAPPENED ABOUT 8 MONTHS AGO AND DEALER SAID IT NEEDED A STARTER EVEN THOUGH I SHOWED PRINTOUT FROM TOW TRUCK SHOWING IT WASN'T THE STARTER. THIS ALSO HAPPENED SOME TIME BEFORE THAT AND DEALER SAID I NEEDED A NEW BATTERY AND THAT SEEMED TO FIX THE PROBLEM TEMPORARILY. THIS HAS BEEN A PROBLEM SINCE I FIRST PURCHASED THE CAR AND THE DEALER DID NOT FIX THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10406891June 14, 2011
STRUCTURE:BODY
DRIVER'S SIDE DOOR MAKES A POPPING NOISE WHEN OPENED & CLOSED. DEALER INSPECTED IT AND INDICATED IT WAS A DRIVER STRAP WELD THAT IS BAD. DISTRICT SERVICE MANAGER OFFERED TO COVER 50% OF REPAIR WHICH I REFUSED AS THIS IS A COMMON DEFECT WITH SIENNAS ('04 TO '07). TOYOTA PREVIOUSLY ISSUED A "WARRANTY ENHANCEMENT" FOR THIS DEFECT BUT HAS NOT BEEN ACCOUNTABLE FOR THEIR POOR DESIGN AND MATERIALS. A CALL TO TOYOTA CONSUMER AFFAIRS WAS NOT SUCCESSFUL IN RESOLVING THE PAYMENT ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10406680June 10, 2011
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
WE HAD USED THE AUTOMATIC OVERHEAD BUTTON TO OPEN THE REAR DRIVER'S SLIDING DOOR. AFTER OUR CHILDREN GOT IN THE CAR, WE TRIED TO USE THE BUTTON AGAIN TO CLOSE THE DOOR, HOWEVER THE DOOR STOPPED MIDWAY BECAUSE THE CABLE CAME OFF IT'S TRACK. WE WERE NOT ABLE TO CLOSE THE DOOR WHILE THE CABLE WAS OFF THE TRACK, SO WE HAD TO CUT THE CABLE AND REMOVE IT IN ORDER TO SHUT THE DOOR. WE CAN ONLY USE THE DOOR MANUALLY NOW, HOWEVER, IT IS EXTREMELY DIFFICULT TO OPEN AND CLOSE, ESPECIALLY ON THE SLIGHTEST INCLINE. THIS IS A SAFETY ISSUE FOR WHOEVER IS SITTING IN THE REAR SEATS, TYPICALLY MY CHILDREN, FOR IF THERE IS AN ACCIDENT, IT WOULD BE EXTREMELY DIFFICULT FOR THEM TO GET OUT. APPARENTLY THIS HAS BEEN AN ONGOING PROBLEM FOR YEARS WITH THE TOYOTA SIENNA'S AND TOYOTA WILL NOT FIX THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10405761June 9, 2011
ENGINE AND ENGINE COOLING:COOLING SYSTEM
RADIATOR LEAK, CONTINUOUS PROBLEM. COULD CAUSE CATASTROPHIC ENGINE FAILURE. TOYOTA WILL NOT ADDRESS REPAIR. *TR UPDATED 3/01/2012 *LN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10405773June 9, 2011
STRUCTURE:BODY
TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THE PASSENGERS AUTOMATIC SLIDING DOOR REQUIRED EXTENSIVE FORCE WHEN IT WAS OPENED MANUALLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO STATED THE FAILURE WAS RELATED TO THE POWER SLIDING DOOR MOTOR. THE SERVICE WARRANTY EXPIRED AND THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT AND WERE UNABLE TO PROVIDE FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10406397June 8, 2011
STRUCTURE:BODY
THE DRIVERS SIDE PASSENGER SLIDING DOOR WILL NOT OPEN. THIS IS A NON-AUTOMATIC SLIDING DOOR. THERE IS NO WAY TO OPEN THE DOOR FROM THE INSIDE OR THE OUTSIDE. THIS HAS HAPPENED WITH OUR AUTOMATIC DOOR AS WELL. WE HAD TO PAY OVER 1800 TO HAVE THAT DOOR FIXED. THIS IS A SAFETY ISSUE WHEN THE DOORS WILL NOT OPEN! IF THERE WAS TO BE AN ACCIDENT AND THE CHILDREN COULD NOT GET OUT OF THAT DOOR BECAUSE THERE IS A FAULT WITH THE LATCHES, THAT WOULD BE TRAGIC. THIS IS NOT THE FIRST TIME A COMPLAINT HAS BEEN FILED ABOUT THE SLIDING DOORS IN A TOYOTA VAN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10404588June 6, 2011
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHILE THE VEHICLE WAS PARKED DURING INCLEMENT WEATHER THE CONTACT STATED THE REAR DRIVER AND PASSENGER SIDE AUTOMATIC POWER SLIDING DOORS WOULD NOT OPEN AUTOMATICALLY OR MANUALLY. THE SEALS ON THE DOOR WERE FROZEN SHUT. WHILE THE VEHICLE WAS PARKED ON AN INCLINE THE DOORS WOULD AUTOMATICALLY CLOSE ON THEIR OWN WHILE EXITING THE VEHICLE. THE CONTACT NOTICED A CABLE ON THE AUTOMATIC SLIDING DOORS SNAPPED ON THE REAR DRIVERS SIDE. THE PASSENGERS IN THE REAR SEAT HAD TO ENTER AND EXIT THE VEHICLE FROM THE LIFT GATE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE MOTOR WAS DISCONNECTED AND THE WIRES WERE REMOVED. THE AUTOMATIC FEATURE WAS ALSO DISCONNECTED AND THE DOORS WERE OPENED MANUALLY. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 50,000. UPDATED 07/08/11 *BF THE CONSUMER STATED THE CABLE SNAPPED ON BOTH SLIDING DOORS, WHICH DISABLED AUTOMATICALLY. EVEN MANUALLY, THERE WAS NO WAY TO OPEN OR CLOSE THE DOORS. UPDATED 11/23/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10405297June 6, 2011
STRUCTURE:BODY:DOOR
CABLE FAILURE ON BOTH POWER SLIDING DOORS OF MY 2004 TOYOTA SIENNA. DOORS NOW NOT OPERATING PROPERLY IF OPENING AT ALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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