Toyota Sienna Complaints (2004)

2,062 consumer complaints on file.

#10450719March 8, 2012
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THE SLIDING INTERIOR DOOR ON THE DRIVER'S SIDE WOULD NOT RELEASE OPEN WHENEVER ACCESSING MANUALLY. IN NOVEMBER OF 2011, THE SLIDING DOOR WOULD ONLY RELEASE OPEN OR CLOSE WITH SUBSTANTIAL FORCE EXERTED AND OVER A PERIOD OF TIME THE MALFUNCTION PROGRESSED. THE CONTACT PLANNED TO TAKE THE VEHICLE TO AUTHORIZED DEALER FOR DIAGNOSIS AND REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 122,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10450670March 7, 2012
STRUCTURE:BODY
THE SLIDING DOOR HAS A FAULTY DOOR HINGE AND A BROKEN CABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10450458March 6, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE SPEED CONTROL WARNING LIGHT ILLUMINATED AND THE FRONT DRIVER SIDE WHEEL HESITATED. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE LOST POWER ABNORMALLY. THE FAILURE WAS EXPERIENCED NUMEROUS TIMES. THE VEHICLE WAS NOT TAKEN TO THE DEALER TO HAVE A DIAGNOSTIC PERFORMED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND THE CURRENT MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10450414March 5, 2012
STRUCTURE:BODY
DRIVER SIDE PASSENGER SIDE MANUAL DOOR WILL OPEN BUT WILL NOT CLOSE. INTERNAL LATCH APPEARS TO BE BROKEN OR LOOSE CAUSING THE DOOR NOT CLOSE PROPERLY. CAR IS UNDRIVEABLE AS DOOR WILL NOT CLOSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10450136March 3, 2012
STRUCTURE:BODY
POWER LOCKED UP DUE TO METAL WIRE CONNECTING IT TO THE MOTOR IS SHREDDED. THE METAL WIRE HAS SOME BLACK COATING THAT HAS WORN OFF AND THE METAL EXPOSED LOOKS RUSTED AND CAUSED IT TO BREAK. THE DOOR CAN ONLY OPEN PARTIALLY CAUSING INGRESS ISSUES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10449714February 29, 2012
STEERING
STEERING WHEEL BECAME HARD TO TURN AND ERRATICALLY JUMPED WHEN TURNED. DEALER REPLACE STEERING SHAFT AND INDICATED IT WAS CLOSE TO A CATASTROPHIC FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10449508February 27, 2012
STRUCTURE:BODY
CABLE SNAPPED ON RIGHT HAND POWER SLIDING DOOR OPENER. THE CABLE PROTECTIVE COATING HAD SHOWN SIGNS OF CRACKING AND ALLOWING THE CABLE TO RUST AND ULTIMATELY FAIL.. THE DOOR WOULD NOT OPEN AND CLOSE PROPERLY UNTIL THE CABLE WAS CUT. THE COST TO REPAIR THIS THROUGH THE DEALER IS APPROXIMATELY $1800! THE PART ALONE IS $1200! THE FACT THAT THERE IS A RECALL FOR "RUSTED TIRE CABLE" THAT PRESENTS A HAZARD, LEAVES ME TO BELIEVE THAT TOYOTA DID NOT ADEQUATELY TEST THEIR CABLES THAT ARE EXPOSED TO ROAD SALT CONDITIONS. I WOULD HAVE NO PROBLEM REPLACING THE FAULTY COMPONENT IF THE PRICE WAS SOMEWHAT REASONABLE.. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10449342February 25, 2012
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
DASHBOARD IS CRACKED IN MULTIPLES PLACES, AND I AM CONCERNED THAT THIS WOULD ALLOW THE AIR BAGS TO DEPLOY UNINTENTIONALLY HENCE CREATING AN ACCIDENT. THE SITUATION WITH THE CRACKS CONTINUES TO THE EXTENT THAT THERE ARE CRACKS ACROSS THE WHOLE DASHBOARD, AGAIN IN MULTIPLE PLACES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10449282February 24, 2012
STRUCTURE:BODY
PLEASE NOTE THAT THE DOOR HINGES ARE NO LONGER WELDED. ACCORDING TO 3 REPAIR CENTERS AND TOYOTA DEALER STATED THAT THIS HAS BEEN A COMMON REPAIR BUT THAT MY CAR IS NO LONGER UNDER WARRANTY. THIS IS A DEFECT AS THE AUTO SHOP THAT I AM SPEAKING WITH REGARDING MY CAR HAS HAD ABOUT 3 TO 4 VANS (INCLUDING MINE) WITH THIS ISSUE. MY REPAIR WILL COST APPROXIMATELY $315 PLUS OR MINUS. TOYOTA SHOULD HAVE A RECALL ON THIS INSTEAD OF JUST LABELING AND CATEGORIZING IT AS "SERVICE BULLETIN" INSTEAD OF A "RECALL". THERE ARE MULTIPLE ODI CASES LISTED IN THIS WEBSITE. WHAT ARE WE GOING TO DO ABOUT THIS ISSUE? I HAVE TAKEN GOOD CARE OF MY CAR AND FEEL I DO NOT HAVE TO BE RESPONSIBLE FOR REPAIRS OUT OF MY CONTROL. BOTH FRONT DOORS SHOULD BE SERVICED UNDER A RECALL NOTIFICATION. THANK YOU, *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10448245February 16, 2012
STRUCTURE:BODY
DRIVER'S SIDE SLIDING DOOR CABLE IS FRAYED AND HAS APPARENTLY JAMMED THE MECHANISM SUCH THAT THE DOOR IS STUCK HALF-OPEN (I'M AN OPTIMIST OR I'D HAVE SAID HALF-CLOSED). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10447867February 14, 2012
ELECTRICAL SYSTEM, EQUIPMENT ADAPTIVE/MOBILITY, STRUCTURE:BODY
THE POWER SLIDING DOOR ON THE PASSENGER SIDE STOPPED WORKING. THE BUTTONS DO NOT OPEN OR CLOSE THE DOOR. THE DOOR IS SO HEAVY THAT IT CANNOT BE OPENED OR CLOSED EASILY. THE CABLE THAT MOVES THE DOOR SNAPPED AND VISIBLE (HANGING OUTSIDE THE BODY). WE HAD THE EXTENDED WARRANTY FOR 7 YEARS AND THE CAR WAS SERVICED REGULARLY, BUT THIS PROBLEM OCCURRED AFTER THE EXTENDED WARRANTY EXPIRED. THE DEALER SAYS THE WHOLE MOTOR, NOT JUST THE CABLE, SHOULD BE REPLACED, ASKING FOR MORE THAN $1500 FOR PARTS AND REPAIR. SNAPPED CABLE, LOOSE AND VISIBLE MOVING PARTS OUTSIDE THE BODY OF THE VAN, AND A HEAVY AND HARD TO OPERATE "POWER" DOOR PRESENT A SAFETY PROBLEM, ESPECIALLY WITH THE KIDS GOING IN AND OUT OF THE PASSENGER SIDE SLIDING DOOR. I WOULD APPRECIATE IT IF YOU COULD TAKE A CLOSER LOOK AT THE ISSUE AND HAVE TOYOTA OWN UP TO ITS DESIGN PROBLEMS. THIS ISSUE HAS ITS OWN FORUMS ONLINE, HAS ITS OWN FACEBOOK PAGE AND IT SEEMS THAT TOYOTA WILL NOT LISTEN ONE CUSTOMER AT A TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10447972February 14, 2012
STRUCTURE:BODY
THE DRIVERS SIDE SLIDING DOOR FAILED IN THE OPEN POSITION DUE TO A CORRODED/PARTED WIRE IN THE DOOR MOTOR ASSEMBLY. THE DOOR WOULDN'T CLOSE AND VAN HAD TO BE TRANSPORTED TO THE DEALER FOR REPAIR. THE PASSENGER SIDE DOOR EXPERIENCED A SIMILAR FAILURE IN MID 2011. THIS IS AN UNSAFE, BUT ALL TOO COMMON PROBLEM WITH TOYOTA SIENNAS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10447733February 13, 2012
STRUCTURE, AIR BAGS
DASHBOARD DEFECT INTERFERENCE WITH AIRBAG DEPLOYMENT - DUE TO MANUFACTURER DEFECT THE DASHBOARD HAS MANY LONG CRACKS THAT EXTEND FROM THE A/C VENTS AND GLOVE BOX ACROSS SECTIONS OF THE DASH, INCLUDING AROUND THE AIRBAG. I AM FEARFUL THAT IN THE EVENT OF A CRASH THE AIRBAG WOULD NOT DEPLOY AS DESIGNED, DUE TO THE DEFECTIVE DASHBOARD. AS OF YET THERE HAS BEEN NO RECALL OR MANUFACTURER AMENDS TO THIS PROBLEM. IT IS A SERIOUS SAFETY CONCERN TO ME DUE TO INTERFERENCE WITH THE PROPER FUNCTIONING OF THE AIRBAG. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10447504February 11, 2012
ELECTRICAL SYSTEM, STRUCTURE:BODY:DOOR
ELECTRICAL MOTOR AND CABLE THAT CONTROLS SLIDING DOOR (DRIVER SIDE) HAS CORRODED AND BROKEN. DOOR INOPERABLE POSING SAFETY CONCERN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10447502February 11, 2012
STRUCTURE
DASH BOARD CRACKS LOOK LIKE DONE BY A VERY SHARP KNIFE EVERYWHERE ACROSS THE DASH BOARD. MAY INTERFERE WITH PROPER DEPLOYMENT OF AIR BAG AND IS A SAFETY HAZARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10447465February 10, 2012
STRUCTURE:BODY:DOOR
ONE DAY WE NOTICED A SCRAPING NOISE THAT OUR PASSENGER SIDE SLIDING POWER DOOR WAS MAKING WHEN WE OPENED AND CLOSED IT. THE NEXT DAY WE PARKED IN A SHOPPING CENTER AND AFTER GETTING OUR TWO YEAR OLD TWIN GIRLS OUT OF THEIR CAR SEAT, WE PUSHED THE BUTTON TO CLOSE THE DOOR AND IT GOT STUCK HALF WAY. WE COULD NOT PUSH IT OPEN OR CLOSED. THE CABLE HAD FRAYED AND THE PROTECTIVE COVERING OVER THE CABLE HAD COME OFF. WE PANICKED BECAUSE WE DID NOT KNOW HOW WE WOULD GET HOME SINCE THE DOOR WOULD NOT SHUT TO SAFELY DRIVE OUR CHILDREN HOME. FORTUNATELY AFTER SOME TIME WE CAME UP WITH THE IDEA OF CUTTING THE CABLEWITH WIRE CUTTERS SO WE COULD AT LEAST GET IT CLOSED. IT WORKED AND THE DOOR IS NOW MANUAL BUT THE DOOR MAY BE COMPROMISED FROM THIS CABLE FAILURE. APPARENTLY THIS IS A COMMON PROBLEM THAT MANY SIENNA OWNERS FEEL TOYOTA NEEDS TO ADDRESS DUE TO THE INADEQUATE MATERIALS USED TO OPERATE THE POWER SLIDING DOORS AND THE HEFTY EXPENSES TO HAVE IT REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10447212February 8, 2012
STRUCTURE:BODY:DOOR
THE AUTOMATIC SLIDING SIDE DOOR ON MY 2004 TOYOTA SIENNA QUIT WORKING. THE CABLE BROKE AND THE DOOR STILL WORKS MANUALLY. WITHOUT THE CABLE, THE HEAVY DOOR SLIDES CLOSED WITH GREAT FORCE. IF THE VAN WERE TO BE PARKED ON A DOWNWARD SLOPE, A PERSON COULD EASILY BE INJURED BY THE OUT OF CONTROL DOOR. IT APPEARS THE CABLE WAS THE SAFETY MECHANISM FOR THE DOOR. MY RESEARCH SHOWS THIS IS A LARGE PROBLEM WITH THESE VEHICLES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10446764February 6, 2012
STEERING
STEERING WHEEL PRESENTS VIBRATION AND STRANGE NOISE WHEN FULLY TURNED TO ANY SIDE. COMPLAINED TO TOYOTA DURING THE EXTENDED WARRANTY AND SERVICE WAS DENIED, STATING THAT IS WAS FUNCTIONAL AND NOT BROKEN. NOW (FEB 2012, EXTENDED WARRANTY EXPIRED) IT IS REALLY GETTING WORSE AND WORSE. WOULD TOYOTA WAIT FOR THE PART TO FAIL AND SOMEONE TO BE KILLED TO ADDRESS THE PROBLEM? THERE IS A PREMATURE WEAR IN THE STEERING COLUMN AND STEERING SYSTEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10446852February 6, 2012
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
BOTH THE POWER SLIDING DOOR AND THE MANUAL SLIDING DOORS DO NOT OPEN. THE FIRST INCIDENT WAS THAT IT WAS DIFFICULT TO OPEN THE MANUAL DOOR AND EVENTUALLY IT COULD NO LONGER BE OPENED. THE POWER DOOR, ONE DAY, WOULD NOT CLOSE WITH THE POWER. WE CLOSED IT MANUALLY AND IT KEPT REOPENING. WE TURNED OFF THE POWER TO THE DOOR AND FINALLY GOT THE DOOR CLOSED. IT NO LONGER OPENS EITHER WITH POWER OR MANUALLY. AFTER RESEARCHING THIS PROBLEM ONLINE, IT APPEARS THAT THERE ARE NUMEROUS TOYOTA SIENNAS THAT HAVE THE SAME PROBLEM WITH THE SLIDING DOORS. ALSO FROM RESEARCHING, TOYOTA HAS NOT DONE ANYTHING ABOUT THIS PROBLEM OTHER THAN TO CHARGE HIGH PRICES TO FIX THE DOORS AND TO TELL PEOPLE THAT IT IS VERY RARE FOR THESE DOORS TO STOP OPENING. I FEEL THIS IS A SAFETY ISSUE AS IF THERE WAS AN ACCIDENT, NO ONE IN THE BACK COULD EASILY GET OUT OF THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10446864February 6, 2012
STRUCTURE:BODY:DOOR, ELECTRICAL SYSTEM
2004 DRIVER'S SIDE SLIDING DOOR CABLE BROKE, CAUSING THE DOOR TO BE UNABLE TO CLOSE. DUE TO SEVERELY COLD WEATHER IN IOWA, THE DOOR WAS FORCED SHUT TO ALLOW THE VEHICLE TO BE OPERABLE. DOOR MOTOR REPLACEMENT COST ESTIMATES RANGE FROM $1300-1500. A FEW MONTHS LATER THE PASSENGER SIDE DOOR STARTED EXHIBITING PROBLEMS OPENING AND CLOSING. TURNED OFF THE MOTORS FROM THE INSIDE COMPARTMENT. ONE TIME WHEN THE DRIVERS SIDE DOOR WAS OPENED, A PIECE OF THE DOOR ASSEMBLY SHATTERED THE REAR 3/4 GLASS PANEL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Toyota Sienna