Toyota Sienna Complaints (2004)

2,062 consumer complaints on file.

#10482436October 27, 2012
STRUCTURE:BODY
WE TRIED TO CLOSE THE AUTOMATIC SLIDING DOOR, BUT IT REMAINED STUCK OPEN. WE HAD TO DRIVE THE VEHICLE WITH THE DOOR OPEN TO A SERVICE STATION AND GET THE CABLE CUT IN ORDER TO BE ABLE TO SHUT THE DOOR. RESEARCHED THE ISSUE ON THE INTERNET AND FOUND IT IS A COMMON PROBLEM. SERVICE BULLETIN NUMBER : SB-0280-10 DATE OF BULLETIN : OCT 04, 2010 NHTSA ITEM NUMBER : 10036906 COMPONENT : STRUCTURE:BODY:HATCHBACK/LIFTGATE TOYOTA: SOME VEHICLES MAY EXHIBIT A CONDITION WHERE ONE OR BOTH SLIDING DOORS DO NOT OPEN OR CLOSE SMOOTHLY. INSPECT THE SLIDING DOOR LOCK ASSEMBLIES AND REPLACE THE AFFECTED COMPONENTS AS NEEDED, ACCORDING TO THE LISTED INSTRUCTIONS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10481995October 23, 2012
STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES
OUR 2004 SIENNA'S DRIVER-SIDE MANUAL-SLIDER DOOR DOES NOT LATCH PROPERLY. 2 OF THE 3 BOLTS HAVE BECOME DETACHED. TOYOTA STATES THAT THIS IS NOT COVERED UNDER THE "REAR SLIDING DOOR LATCH ASSEMBLY" WARRANTY ENHANCEMENT NOTICE, ALTHOUGH DETACHED BOLTS AND FAILURE OF THE REAR SLIDING DOOR TO PROPERLY LATCH IS CLEARLY A LATCH ASSEMBLY ISSUE. THIS IS ALSO A SIGNIFICANT SAFETY CONCERN AS MY SON RIDES IN THAT SIDE OF THE CAR AND IF THE DOOR WOULD BECOME UNLATCHED WHILE DRIVING HE COULD BE INJURED NOT TO MENTION CAUSING AN ACCIDENT AS I (THE DRIVER) ATTEMPT TO CONTROL/ASSESS THE PROBLEM AND PROTECT MY SON IN A MOVING VEHICLE. MY "DOOR OPEN" DASH LIGHTS ARE CONSTANTLY ON AND THIS IS A DISTRACTION WHILE DRIVING NOT TO MENTION WHEN I IGNORE THE LIGHTS BECAUSE OF THIS PERSISTENT PROBLEM, I MAY BE MISSING OTHER DOOR-OPEN ISSUES. THERE ARE ONLINE POSTS OF OTHER SIENNA OWNERS WHO HAVE EXPERIENCED THE SAME PROBLEM. IS IT POSSIBLE TO URGE TOYOTA TO MAKE THIS OBVIOUS "LATCHING" DEFECT COVERED UNDER THE WARRANTY ENHANCEMENT PROGRAM OR TO RECALL AFFECTED VEHICLES? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10481280October 21, 2012
STRUCTURE:BODY:DOOR, ELECTRICAL SYSTEM
REAR PASSENGER SIDE POWER SLIDING DOOR STOPS WORKING ONCE IN A WHILE. IT WON'T OPEN OR CLOSE WHEN THE POWER DOOR BUTTON IS PRESSED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10481107October 19, 2012
STRUCTURE:BODY
I AM ORIGINAL OWNER OF 2004 TOYOTA SIENNA XLE LIMITED AND BEEN ALWAYS GARAGED STARTED DEVELOPING CRACKS ON DASHBOARD ON THE DRIVER'S SIDE BY THE AC VENT AND ABOVE STEERING WHEEL. I AM CONCERNED ABOUT THIS CRACKS AS POTENTIALLY PREVENTING AIRBAGS FROM DEPLOYING PROPERLY OR MAY BE DEPLOYING PREMATURELY. *THIS IS SAFETY PROBLEM! DASHBOARD CRACKS WAS NOTICED AT 60,000 MILEAGE AND THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND A COMPLAINT WAS FILED. THOUSANDS OWNERS OF TOYOTA SIENNA 2004 HAVE SAME PROBLEM WITH CRACKS ON DASHBOARD WITH SPREADING ALL OVER TO PASSENGER SIDE IN AIRBAG AREA- ?MANUFACTURER TOLD ME THAT I AM ONLY ONE HAVE THIS AND VAN IS OUT OF WARRANTY?. HTTP://WWW.AUTOMOTIVEFORUMS.COM/T959673-DISCUSS2004_SIENNA_CRACKED_DASHBOARD.HTML * SQUEAKING NOISE COMING FROM UNDER VAN OR MOTOR - GASKET FOR CENTER PIPE WAS REPLACED BUT PROBLEM CAME BACK AND NOW ALSO WHEN THE AIR CONDITIONING IN USE MORE NOSE -THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING THE TECHNICIAN ADVISED THE CONTACT THAT THE AIR CONDITIONING COMPRESSOR WOULD HAVE TO BE REPLACED -$1500. * THE REAR DRIVER AND PASSENGER SIDE SLIDING DOORS IS SCRATCHING THE UPPER RIGHT CORNER OF BODY WHEN CLOSING AND ITS STARTED WHEN MILEAGE WAS ONLY 9,177. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE HINGES WAS REPLACED. THE SLIDING DOOR FAILURE RECURRED SHORTLY AFTER AND RECOMMENDED AGAIN TO REPLACE HINGES. ALSO POWER DOOR CABLE ASSEMBLIES DID FAIL AND WAS REPLACED I PAID FOR THE INSTALL AND REIMBURSED LATER , BUT MANUFACTURER DO NOT WANT TO REPLACE HINGES WHAT SHOULD BE PART OF POWER DOOR WARRANTY ENHANCEMENT . AGAIN THOUSANDS TOYOTA SIENNA OWNERS HAVE PROBLEM WITH SLIDING DOORS SCRATCHING UPPER CORNER WITH BODY RUST LATER AS RESULT ,TRANSMISSION LEAKS AND AC FAILURE BUT MANUFACTURER DENIED THE DEFECTS.THE APPROXIMATE CURRENT MILEAGE ON THIS IS VEHICLE 72,000.THIS IS A $38K LEMON ! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10480810October 17, 2012
EXTERIOR LIGHTING
DRIVERS SIDE LOW BEAM HEADLIGHT STOP WORKING. REPLACED HID BULB BUT STILL WILL NOT WORK. SWAPPED WITH PASSENGER'S SIDE TO CONFIRM THE BULB IS OK (IT IS). THERE IS A LOT OF CONDENSATION IN THE HEADLIGHT ASSEMBLY (DUE TO THE WEATHER STARTING TO COOL DOWN IN NORTHEAST). AFTER SEEING ALL THE COMPLAINTS ON THIS VERY ISSUE I AM NOW TRYING TO FIGURE OUT A NEXT STEP. THE DEALERSHIP WILL QUOTE ME THE $1K PLUS TO FIX THE HEADLIGHT ASSEMBLY (COMPLAINTS ON THIS ISSUE ARE RAMPANT ON VARIOUS SIENNA FORUMS ON THE INTERNET) SINCE THAT IS THE ROOT CAUSE OF THE PROBLEM. MY WIFE IS UPSET SINCE THIS A MAJOR SAFETY ISSUE IN THE WINTER. I WILL BE CALLING TOYOTA TO UNDERSTAND WHY THEY WILL NOT ACKNOWLEDGE A KNOWN DEFECT IN THE HEADLAMP ASSEMBLY ALLOWING CONDENSATION IN AND THE BULBS TO MALFUNCTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10480168October 15, 2012
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE REAR PASSENGER SLIDING DOOR WINDOW FAILED AND BECAME STUCK OPEN. THE CONTACT BEGAN TO SMELL SOMETHING BURNING IN THE AREA OF THE DOOR. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHERE THEY STATED THAT THE MASTER SWITCH BURNED OUT AND NEEDED TO BE REPLACED. THE VEHICLE REPAIRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THERE WERE NO RECALLS ON HER VEHICLE FOR THE FAILURE. THE FAILURE MILEAGE WAS 92,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10479903October 12, 2012
STRUCTURE:BODY
EVEN BEFORE 7-16-09, WITH THE MILEAGE ON MY 2004 TOYOTA SIENNA AROUND 59856, I COULD ALREADY BEGIN TO HEAR THE NOW FAMOUS CLICKING NOISE IN MY DRIVER'S SIDE DOOR POSITION LATCH. CLEARLY SERVICE REPS MUST HAVE HEARD THE NOISE AND KNOWN OF THE DANGERS OF FAILING WELDS ON THE LATCH, AND WHAT MIGHT HAPPEN IF IT BROKE COMPLETELY, SUCH AS UNCONTROLLED FULL SWING OF THE DOOR INTO PASSING TRAFFIC OR POSSIBLE DRIVER (MYSELF) FALLING OUT OF THE VEHICLE INTO TRAFFIC. ON EVERY SERVICE TRIP TO ST. AUGUSTINE TOYOTA SINCE 2008, I HAVE ASKED FOR A SAFETY INSPECTION FOR LONG TRIPS, AND NO ONE HAS MENTIONED THE WORSENING NOISE OR POTENTIAL PROBLEM WITH THE DOOR. IN THE ABSENCE OF WARNINGS FROM TOYOTA, MY SAFETY WAS COMPROMISED, FROM 2009 WHEN I BEGAN ASKING ABOUT THE INCREASING NOISE, AND AS RECENTLY AS MARCH 2012, WHEN THE CLICKING BECAME VERY ANNOYING. AT THIS POINT I LEARNED THAT TOYOTA WOULD BE HAPPY TO FIX THE PROBLEM FOR AROUND $400-$500 SINCE IT WAS NOW AFTER THEIR 5 YEAR AND 100,000 MILE WARRANTY POINTS. SO TOYOTA HAS THE STRATEGY OF "SAY-NOTHING", "DO-NOTHING", AND "LET THE BUYER BEWARE", AT THE RISK OF POSSIBLE DEATH TO LOYAL OWNERS, AND CERTAIN DAMAGE WHEN THE WELDS FAIL COMPLETELY. WHAT HAS HAPPENED TO TOYOTA? ARE THEY THAT CYNICAL ABOUT THEIR CUSTOMERS? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10479515October 10, 2012
STRUCTURE:BODY, ENGINE
1. RIGHT SIDE, PASSENGERS DOOR CAN NOT OPEN (JAM). 2. TAKE THE KEY OUT COMPLETELY, BUT VEHICLE (ENGINE) STILL RUNNING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10479708October 10, 2012
STRUCTURE:BODY:DOOR
SIDE DOOR STOP FUNCTIONING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10479457October 9, 2012
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE PASSENGER SIDE SLIDING DOOR FAILED. THE DOOR COULD NOT BE CLOSED AUTOMATICALLY OR MANUALLY. THE VEHICLE WAS TAKEN TO THE DEALER WHO INSPECTED THE VEHICLE AND LOCATED THE FAILURE A THE POWER DOOR CABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER DENIED ASSISTANCE WITH THE REPAIR BECAUSE THE VEHICLE WAS NOT WITHIN THE WARRANTY NINE YEAR PERIOD. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 109,659.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10478680October 4, 2012
STRUCTURE:BODY:DOOR, ELECTRICAL SYSTEM
I AM HAVING TROUBLE WITH THE SIDE POWER SLIDING DOOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10478049October 1, 2012
AIR BAGS, UNKNOWN OR OTHER
THE DASHBOARD IS CRACKING AND SPLITTING AND MAY AFFECT THE DEPLOYMENT OF THE AIRBAGS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10477323September 27, 2012
STRUCTURE:BODY:DOOR, EQUIPMENT:APPLIANCE:AIR CONDITIONER, STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHILE PARKED, THE CONTACT NOTICED A FRACTURE ON THE DRIVER'S SIDE OF THE DASHBOARD. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND A COMPLAINT WAS FILED. ADDITIONALLY, THE CONTACT HEARD A GRINDING NOISE COMING FROM THE AIR CONDITIONING UNIT. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN ADVISED THE CONTACT THAT THE AIR CONDITIONING COMPRESSOR WOULD HAVE TO BE REPLACED. ALSO, THE CONTACT STATED THERE WAS RUST ON THE REAR DRIVER AND PASSENGER SIDE SLIDING DOORS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE HINGE WAS REPLACED. THE SLIDING DOOR FAILURE RECURRED. THE VEHICLE WAS NOT FURTHER REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 60,000. ...UPDATED 10/17/12 *BF UPDATED 10/23/2012 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10475965September 19, 2012
STRUCTURE
THIS CONCERNS ME AS A SAFETY ISSUE. THE DASH ON MY SIENNA 2004 HAS CRACKS EVERYWHERE. IN SUMMER 2008 IS WHEN I SAW THE FIRST CRACK. FOUR YEARS LATER THEY ARE ALL OVER THE FRONT DASH, IN THE DRIVER SIDE AS WELL AS IN THE PASSENGER SIDE. I HAVE SEEN THROUGH THE WEB THAT THIS IS A COMMON PROBLEM FOR THIS SAME MAKE AND MODEL, SO I DECIDED TO FILE THIS COMPLAINT. IT CONCERNS ME THAT THIS CRACKS CAN POTENTIALLY PREVENT AIRBAGS FROM DEPLOYING PROPERLY OR PREMATURELY AND CAUSE INJURE. I DID ASK TOYOTA FOR A QUOTE TO FIX THIS PROBLEM SINCE MY WARRANTY EXPIRED AND IT WAS TOO COSTLY $2000.+. I DO LIKE MY CAR AND WOULD LIKE TO KEEP IT AS LONG AS I CAN BUT BESIDES THE DASH LOOKING AWFUL IT MAKE ME NERVOUS THAT THIS MIGHT CAUSE AN ACCIDENT. HOPE TOYOTA FINDS A WAY TO FIX THIS. THANKS *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10474470September 10, 2012
STRUCTURE:BODY:DOOR
THE ELECTRIC SLIDING DOOR CABLE IS FRAYING AND THE DOOR DOES NOT OPEN OR CLOSE PROPERLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10474337September 8, 2012
STRUCTURE:BODY
DRIVERS SIDE SLIDING DOOR WILL NOT OPEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10474090September 6, 2012
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE VEHICLE HAD DEVELOPED A CRACK IN THE CENTER OF THE DASHBOARD. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 60,300 AND THE CURRENT MILEAGE WAS 61,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10472878August 29, 2012
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE TRAVELING 50-55 MPH, THE PASSENGER SIDE REAR DOOR OPENED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER AND THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 96,000 AND THE CURRENT MILEAGE WAS 117,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10472799August 28, 2012
STRUCTURE:BODY:DOOR
THE AUTOMATIC SLIDING PASSENGER DOORS ON BOTH SIDES OF MY TOYOTA SIENNA XLE HAVE STOPPED WORKING. I FIRST REPORTED A PROBLEM TO TOYOTA IN 2011 WHEN THE SLIDING DOOR BEHIND THE DRIVER SEAT STOPPED WORKING. TOYOTA REFUSED TO COVER THE REPAIR (MY VAN HAD 129,000 MILES ON IT). DUE TO THE $1,500 COST TO REPLACE THE WHOLE MOTOR ASSEMBLY, I HAD THE CABLE CUT BY A REPAIR SPECIALIST SO THE DOOR COULD BE OPERATED MANUALLY. LAST WEEK, THE OTHER PASSENGER DOOR STOPPED WORKING AND WILL NOT OPEN AT ALL. TOYOTA INFORMED ME TODAY THAT, ALTHOUGH THEY RECENTLY EXTENDED THE WARRANTY TO 120,000 / 9 YEARS; MY VEHICLE WAS OUTSIDE THAT WARRANTY AS WELL. THE FACT THAT THE DOORS BECOME INOPERABLE (ONCE THE CABLE STOPS WORKING ONE CANNOT OPEN OR CLOSE THE DOOR WITHOUT GREAT EFFORT - AND EVEN THEN IT MAY NOT WORK) IS AN UNACCEPTABLE DEFECT AND A SAFETY HAZARD. THE ONE DOOR THAT IS NOW ON MANUAL MODE (SINCE THE CABLE WAS DISCONNECTED) IS STILL CUMBERSOME TO OPEN AND CLOSE. IF MY CHILDREN WERE YOUNGER, IT WOULD DEFINITELY BE A SAFETY HAZARD BECAUSE THEY WOULD NOT BE ABLE TO DO IT INDEPENDENTLY (TOO HEAVY). TOYOTA NEEDS TO ACKNOWLEDGE AND RECALL THE VEHICLES WITH THIS SAFETY HAZARD. BASED ON THE REPORTED NUMBER OF COMPLAINTS, IT APPEARS THE ISSUE IS CAUSED OR EXACERBATED BY POOR DESIGN OF THE MECHANISM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10472128August 24, 2012
STRUCTURE:BODY
WHILE THE CAR WAS PARKED ON A FLAT ROAD, WE WERE TRYING TO OPEN THE POWER SLIDING DOOR. IT WAS SUPPOSED TO BE OPENED BY ONE PUSH OF A BUTTON, HOWEVER, IT DID NOT. SO WE HAD TO MANUALLY OPEN IT. NOW THE DOOR IS SO HEAVY TO USE IT MANUALLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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