Toyota Sienna Complaints (2011)

615 consumer complaints on file.

#10892091August 1, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10892089August 1, 2016
SUSPENSION
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. WHILE DRIVING APPROXIMATELY 45 MPH, THE STEERING WHEEL VIBRATED VIOLENTLY. THE CONTACT HAD TO PULL THE VEHICLE OVER TO THE SIDE OF THE ROAD. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. WHILE THE VEHICLE WAS ON THE LIFT, IT WAS NOTICED THAT THE PASSENGER SIDE AXLE WAS LEAKING. THE FAILURE OCCURRED FOR THE PAST SIX MONTHS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10891493July 28, 2016
AIR BAGS
TAKATA RECALL I WAS RECENTLY INFORMED OF MY VEHICLE'S INVOLVEMENT IN THIS RECALL. WHEN I CONTACTED THE TOYOTA DEALERSHIP TO HAVE THE VEHICLE REPAIRED I WAS TOLD THAT THEY WOULD NOT BE ABLE TO COMPLETE THE REPAIR UNTIL 4 MONTHS TO 18 MONTHS FROM NOW. THEY SUGGESTED THAT UNTIL THEN WE JUST NOT USE OUR FRONT PASSENGER SEAT. THEY HAVE OFFERED NO OTHER SOLUTION TO THIS ISSUE. IT IS MY UNDERSTANDING THAT THEY HAVE 60 DAYS TO PROVIDE A REMEDY SO I WOULD LIKE TO KNOW WHAT RIGHTS I HAVE AS A CONSUMER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10888117July 25, 2016
TIRES
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE ATTEMPTING TO REPLACE A TIRE ON THE VEHICLE WITH THE SPARE TIRE, THE CONTACT NOTICED THAT THE SPARE TIRE ASSEMBLY HAD CORRODED AND WOULD NOT ALLOW THE SPARE TIRE TO BE PLACED IN POSITION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V273000 (TIRES). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 47,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10888191July 25, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 09/28/16*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10887942July 23, 2016
AIR BAGS
TAKATA RECALL-SIENNA 2011- TOYOTA IS SUGGESTING WE DO NOT USE PASSENGER SEAT AND I HAVE A FAMILY OF 5 AND CARPOOL OTHER CHILDREN AGES 11-16 USING THE PASSENGER SEAT DAILY. THEY ARE STATING THEY WILL NOT PROVIDE A RENTAL THAT SEATS 7 LIKE MY VAN. IM CONCERNED AS I LIVE IN CA, HOT CLIMATE, AND THE CAR IS NOT GARAGED AT HOME OR WORK INCREASING THE LIKELIHOOD THAT THE AIRBAG IS DAMAGED. I FEEL THEY SHOULD PROVIDE A TEMPORARY SUBSTITUTE VEHICLE EQUAL TO MY CURRENT UNTIL THE AIRBAG CAN BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10887460July 21, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10887489July 21, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10886187July 20, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10885795July 19, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10885986July 19, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10885333July 17, 2016
AIR BAGS
TAKATA RECALL TOYOTA HAS FAILED TO PROVIDE OR REMEDY THE TAKATA DEFECT WITHIN A REASONABLE TIME FRAME. METAL FRAGMENTS FROM INFLATOR RUPTURE COULD KILL MY FAMILY IN THE EVENT OF AIRBAG RUPTURE. I HOLD TOYOTA RESPONSIBLE FOR KNOWING ABOUT THIS PROBLEM AND NOT PROVIDING ANY SOLUTION TO DATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884470July 13, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10883811July 10, 2016
WHEELS
WHEEL BOLTS BREAKING WHEN TIGHTENING BY HAND. MINIVAN HAS ONLY ABOUT 30,000 MILES, DRIVEN MOSTLY IN THE CITY IN CALIFORNIA. WHEEL BOLT BROKE WHEN PUTTING WHEEL BACK AFTER CLEANING BRAKES. TIGHTENING WAS DONE BY HAND USING STANDARD WHEEL WRENCH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10883703July 8, 2016
POWER TRAIN
I'M OWNER OF TOYOTA SIENNA 2011 5 YEARS 2-ND OWNER 79K MILES AND EXPERIENCE WHIRRING NOISE IN REAR DIFFERENTIAL AFTER VISITING TOYOTA DEALERS WITHOUT ANY SUCCESS ACCEPT PRICE TAG FOR REPLACEMENT REAR DIFFERENTIAL COUPLER. AFTER THAT DO SOME RESEARCH AND FIND THE OTHER OWNERS EXPERIENCE THAT SAME ISSUE FIND THAT TSB #TSB-0080-13 NHTSA ID #10052631 WITH MODEL RAV4 USE THIS SAME DIFFERENTIAL COUPLER HAVE EXTRA EXTENDED WARRANTY BECAUSE OF THAT ISSUE. HOW SAFETY RIGHT NOW IS CAR TO DRIVE I DON'T KNOW IN MY CASE WITH 3 KIDS ABOARD I WILL REPLACE THAT DIFFERENTIAL COUPLER ON MY COST RIGHT NOW, AND DO SOME INVESTIGATION LATER. PLEASE SEE UPLOAD FILE WITH SOME RESEARCH I DO THANK YOU [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10876281June 23, 2016
STRUCTURE:BODY:DOOR, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. WHILE DRIVING 25 MPH, THE DRIVER SIDE SLIDING DOOR OPENED WHILE THE VEHICLE WAS IN MOTION. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SLIDING DOOR MOTOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10875894June 22, 2016
SEAT BELTS, STEERING
THE STEERING COLUMN CLUNKS AND STICKS SINCE ABOUT 55,000 MILES . IT FEELS LIKE IT MAY EVENTUALLY LOCK UP AND I WON'T BE ABLE TO TURN THE VEHICLE . IT DOES THIS WHILE THE CAR IS IN MOTION . I DEFINITELY FEEL IT IN THE STEERING COLUMN. IT HAS GOTTEN PROGRESSIVELY WORSE WITH TIME .SEEMS DANGEROUS ! ALSO MY PASSENGER SEAT BELT BEHIND THE DRIVERS SEAT IS NOT FUNCTIONING AT ALL . LOOKS LIKE A PART MAY HAVE FALLEN OFF AND IS INSIDE THE PLASTIC TRIM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10874951June 17, 2016
AIR BAGS
ON JUNE 15, 2016 AROUND 4:30 MY WIFE WAS DRIVING TOYOTA SEINA LTD VAN WHICH IS EQUIPPED WITH SIDE CURTAIN AIRBAG ANOTHER VEHICLE HIT HER VAN ON PASSENGER SIDE FRONT WHEEL FROM SIDE WHILE CHANGING LANES THIS RESULTED TIPPING OF VAN , SEINNA VAN WAS TIPPED ON SIDE AND WAS DRAG ON ROAD OVER 100 FEET BEFORE IT STOPPED . WINDOWS AND FRONT GLASS SHATTERED WHILE SLIDING THERE IS EXTENSIVE DAMAGE ON CAR ON PASSENGER SIDE AND DRIVER SIDE AS WELL AS IN FRONT NEAR PASSENGER SIDE NONE OF THE AIRBAGS WERE INFLATED DESPITE SIGNIFICANT IMPACT
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10855476April 14, 2016
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT THE DOOR FOR THE FUEL TANK WAS FRACTURED AND THE REAR DRIVER SIDE SLIDING DOOR FAILED TO OPEN. THE DEALER STATED THAT THE FUEL DOOR AND HINGE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 122,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854153April 7, 2016
FUEL/PROPULSION SYSTEM
COMPLAINT: TOYOTA SIENNA 2011 SE ON 2/3/2016 I TOOK MY 2011 SIENNA TO THE LOCAL TOYOTA DEALERSHIP BECAUSE THE INFORMATION DISPLAY SCREEN INDICATED VSC SYSTEM WARNING AND THE ENGINE LIGHT, TRAC SYSTEM LIGHT, AND WARNING LIGHTS WERE ON. AFTER DIAGNOSTICS THE SERVICE ADVISOR EXPLAINED THAT FUEL EMISSION SWITCH VALVE WAS STUCK IN THE OFF POSITION. THE TECHNICIAN REPORT IDENTIFIED THE PART AS P2440 EVAPORATIVE EMISSION PRESSURE SWITCH VALVE. THE SWITCH REGULATES THE AMOUNT OF GASOLINE PUMPED INTO THE TANK THROUGH THE INTAKE AND OUTTAKE OF AIR. VACUUM HOSES CONNECT THE VALVE TO A 'CHARCOAL CANISTER' WHICH COLLECTS GAS FUMES FROM THE TANK AND ROUTES THEM TO THE ENGINE FOR COMBUSTION. UNFORTUNATELY, TOYOTA SELLS THESE VARIOUS COMPONENTS IN EMISSION SYSTEM AS ONE UNIT. THE PART WAS $537.92 AND $148.88 FOR LABOR. THE SUGGESTED CAUSE WAS OVERFILLING THE GAS TANK. WE HAVE NEVER HAD A PROBLEM FILLING UP TANKS (STOPPING BEFORE THE POINT OF OVERFLOW) WITH MANY PREVIOUSLY OWNED TOYOTA TRUCKS AND SEDANS. THE CORE OF MY GRIEVANCE IS THE FACT THAT THE OWNER'S MANUAL DOES NOT SPECIFICALLY CAUTION THE OWNER THAT THIS PRACTICE CAN DAMAGE OR CAUSE A MALFUNCTION OF THE EMISSION SYSTEM. THE MANUAL ONLY CAUTIONS THE PERSON PUMPING FUEL 'DO NOT SPILL FUEL DURING REFUELING.'(P.150 IN REFUELING SECTION). IF THIS WAS THE REAL CAUSE FOR THE NEEDED EMISSION PART REPLACEMENT I HOPE THAT TOYOTA WILL WRITE A CLEAR WARNING ABOUT THE CONSEQUENCES OF "FILLING UP" IN THEIR MANUAL OR CONSIDER REDESIGNING THE EMISSION SYSTEM. PERHAPS THIS COMPLAINT WILL PREVENT ANOTHER TOYOTA CUSTOMER THE COST AND DISSATISFACTION OF THIS SAME EXPERIENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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