Toyota Sienna Complaints (2025)

268 consumer complaints on file.

#11705119December 15, 2025
SEATS
Received recall notice on our van in Oct 2025. The recall recommends that no one sit in or use a child restraint in the second row seats. This is not possible for my family. I have 3 children in car seats and the 3rd row does not fit all 3 car seats across. The reason I purchased my van was for the 3rd row accessibility. The recall went out in October and it is now December 2025 and there is still no remedy. 3 months on an important safety recall with no remedy is unacceptable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11704924December 14, 2025
STRUCTURE:BODY, SEATS, UNKNOWN OR OTHER
See recall above. We just spent $55,000 on this vehicle in order to safely transport and travel with our two year old and newborn. The fact that Toyota does not have a remedy available for this major issue is completely unacceptable. The recall notice states that our only current "remedy" is to not use the second row seats, which is not feasible since child safety seats only safely install in the second row. This so called "remedy" is absolutely unreasonable, illogical and irrational. It essentially renders our $55,000 vehicle unusable, which constitutes a significant financial loss for my family. I am making a loss of use claim - Toyota's response that it does not have a remedy available now for such a significant safety problem is outrageous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11704956December 14, 2025
STRUCTURE:BODY, SEATS
UNKNOWN Dear Toyota Motor Sales, U.S.A., Inc. Consumer Affairs Department: I am writing to formally demand a full buyback and refund for the above-referenced 2025 Toyota Sienna (the "Vehicle") under the Arkansas New Motor Vehicle Quality Assurance Act (the "Arkansas Lemon Law"), Ark. Code Ann. §§ 4-90-401 et seq. The Vehicle is subject to a critical safety recall (25TA12, with interim notice 25TB12) involving improperly welded second-row seat rails, which poses a substantial risk to the safety of myself, my passengers, and others on the road. As of the date of this letter, Toyota has issued no remedy for this defect and provided no estimated timeframe for when a repair will become available. This renders the Vehicle unusable for its intended business purpose and out of service indefinitely, in violation of the implied warranties of merchantability and fitness for a particular purpose, as well as the express warranties provided with the Vehicle. Background and Defect: I purchased the vehicle on [XXX], new from Landers Toyota NWA, Rogers AR for $49,058. The Vehicle has been registered and primarily used in Arkansas since acquisition. On or about October 7, 2025, Toyota issued Recall 25TA12, notifying owners that the second-row seats in certain 2025 Sienna models, including my VIN , are mounted on seat rails that may have been improperly welded. This defect could cause the seats to detach during a crash, increasing the risk of injury or death. An interim notice (25TB12) followed, confirming the issue but explicitly stating that no repair remedy is currently available and no loaner vehicles or temporary fixes are being provided. Since receiving notice of the recall, the Vehicle has been effectively out of service for safe operation. I cannot, in good conscience, use this vehicle with a known safety defect that compromises occupant protection in the event of an accident. Toyota has failed to provide any repair, temporary solution, or estimated completion date, leaving me without a functional vehicle for commercial pu
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11704964December 14, 2025
SEATS
NHTSA Recall # 25V-668 Toyota Recall # 25TA12 (Interim Notice: 25TB12) This is a major recall since October and Toyota is just trying to waste time and making it sound like a minor issue instead of providing an immediate solution. Not having second-row seats welded properly is a MAJOR safety issue! Unfortunately, my brand new vehicle, bought in June, is involved in this MAJOR recall and Toyota is still forcing me to drive it with the defect. It has been almost 3 months since the recall and still no solution from Toyota. Since there is still no solution, Toyota should buy-back all affected vehicles and provide with the same make and model vehicle but without any issue, give chance to the owners to upgrade, or give the full money back to the owners.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11704893December 13, 2025
SEATS
Hi, I received a letter about a recall (NHTSA recall no. 25V-668 / Toyota recall no. 25TA12). Toyota currently does not have a remedy for this situation. I believe that this is unacceptable because my vehicle is currently being used as a for hire vehicle with a wheel chair ramp Modification in new york city. Without being able to use the 2nd row seats it would not make sense to use it as a taxi. I called Toyota’s helpline (888-270-9371) and the representative informed me that they have no estimated date of when a remedy would be available. I believe that in the interest of passenger’s safety, there should atleast be an inspection program in order to verify if a problem exists. The intention of this claim is to inform that a remedy has not been provided in a timely manner. I am hoping that a remedy is provided asap. Regards, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11704755December 12, 2025
SEATS
NHTSA Recall 25V-668, Toyota 25TA12. They state: “Toyota recommends no one sit in or use a child restraint in the second row seats while the vehicle is moving until the remedy is performed on the vehicle” They haven’t provided a remedy. I have two children requiring car seats Second row is prohibited per their directive Third row is operationally impossible for [XXX] infant: monitoring breathing, choking, and emergency access requires full vehicle exit and side door access. Front seat is prohibited (no manual airbag cutoff, automatic system won’t deactivate for infant weight) Vehicle has zero compliant seating positions. Toyota has not provided a safe path forward. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11704757December 12, 2025
SEATS
The contact owns a 2025 Toyota Sienna. The contact received notification of NHTSA Campaign Number: 25V668000 (Seats); however, parts for the recall repair were not yet available. The local dealer was contacted and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11704484December 11, 2025
STRUCTURE:BODY, SEATS
We were notified by Toyota that the second row seat rails had incomplete welds. Toyota recommended no one ride in the second row, and no child car seats should be installed in the second row. This greatly impacts the use and safety of the vehicle for our family of five. Additionally, the value of the vehicle has been impacted. Dealerships are not willing to give fair value for a trade-in because they know the vehicle will sit on their lot for an unknown amount of time before the repair is available. At this time (now 60+ days since the recall was announced), Toyota has not released the remedy and there is no timeline for the completion of these repairs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11704158December 10, 2025
SEATS
The contact owns a 2025 Toyota Sienna. The contact received notification of NHTSA Campaign Number: 25V668000 (SEATS); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11704219December 10, 2025
SEATS
The contact owns a 2025 Toyota Sienna. The contact stated that a recall letter for the NHTSA Campaign Number: 25V668000 (SEATS); had not yet been mailed, and that the manufacturer had exceeded the 60-day limit to mail the letters to a vehicle owner about the recall. The manufacturer was notified of the issue confirmed that recall letters had not yet been mailed. The local dealer was not contacted.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11704246December 10, 2025
SEATS
The contact owns a 2025 Toyota Sienna. The contact received notification of NHTSA Campaign Number: 25V668000 (Seats); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not yet taken possession of the vehicle since the vehicle was purchased. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11704283December 10, 2025
SEATS
The contact owns a 2025 Toyota Sienna. The contact received notification of NHTSA Campaign Number: 25V668000 (SEATS); however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle remained at the dealer unrepaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 6,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11704328December 10, 2025
SEATS
There has been an active recall notice since Oct 7 about the rear seats not being properly welded. There is still no updated information about when a remedy will be available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11704333December 10, 2025
SEATS
It has been over 60 days since the recall was announced. There is currently no repair available and no estimate of when a repair will be available. I have been notified of the recall through the Toyota app, but have received nothing in the mail. Totoya representatives confirmed that my vehicle is affected. The welding on the middle seats may be compromised, making the middle seats unusable. This is greatly affecting not only the safety of the vehicle, but its use as well, since it is in essence now only a 5 passenger vehicle. I requested a buy-back on my two month old car from Toyota but the claim was denied.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11703628December 8, 2025
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
The drivers side mirror vibrates causing distortion that makes it difficult to judge distances on highways. This issue seems to be a structural defect in the door not the mirror. Multiple people are complaining about this. Many have had the mirror replaced only to still experience the issue myself included. I have test drove two brand new 2025 Sienna and the issue was present there as well. It is very much a safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11703749December 8, 2025
SEATS
The contact owns a 2025 Toyota Sienna. The contact received notification of NHTSA Campaign Number: 25V668000 (Seats); however, parts were not yet available for the recall repair. The contact had two special needs children, who required both seats to be available. The contact's daughter used the middle seat, and the son used the rear seat. The contact stated that there was a major concern for the safety of the children with the defective seats. The contact stated that the children required individual seats. The contact stated that the vehicle was purchased to accommodate the contact's son and to secure the children with their special requirements and needs while being driven. The manufacturer was made aware of the failure, and a case was filed. In addition, the contact was informed that there could be no assistance for approximately 60 days after the complaint was filed. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11701433November 25, 2025
SEATS
The contact owns a 2025 Toyota Sienna. The contact received notification of NHTSA Campaign Number: 25V668000 (Seats); however, the part to do the recall repair was not available. The contact was unable to use the second-row seats for her minor children due to the recall. The manufacturer was made aware of the concern. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11697593November 5, 2025
UNKNOWN OR OTHER
The sunroof leaks. Took vehicle to dealership. Was told they saw drops of water around the light housing. This could cause an electrical malfunction which could be a safety hazard. They could not find the source of the leak. There are other 2025 Sienna owners talking about their sunroofs also leaking. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11697628November 5, 2025
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
Driver side mirror causes driver to be nauseous and eyesight to be distorted
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11696584October 30, 2025
SEATS
The contact called on behalf of the owner of a 2025 Toyota Sienna. The contact was a subcontractor driver for VIA Transportation. The contact heard about a Toyota recall, and upon further investigation on the NHTSA website, the contact came across NHTSA Campaign Number: 25V668000 (SEATS). However, the part to do the recall repair was not yet available. The contact stated that the company rented fleet vehicles from Avis. The contact stated that some of the rented vehicles had recalls associated with the VIN. The contact stated that she was released from her job due to the complaints submitted about safety issues. The contact stated that the other companies, Nomad Transit LLC, River North LLC, and VIA Transportation, failed to inform the drivers regarding the safety issues. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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