Toyota Prius Complaints (2007)

2,004 consumer complaints on file.

#10268849May 15, 2009
AIR BAGS:FRONTAL, AIR BAGS:SIDE/WINDOW
TL*THE CONTACT OWNS A 2007 TOYOTA PRIUS. WHILE DRIVING 55 MPH, THE CONTACT'S VEHICLE WAS STRUCK HEAD-ON BY ANOTHER VEHICLE. THE FRONT AND SIDE CURTAIN AIR BAGS FAILED TO DEPLOY. THE CONTACT INJURED HER CHEST AND NECK AREA. A POLICE REPORT WAS FILED. THE VEHICLE WAS INSPECTED BY AN INSURANCE ADJUSTER, WHO WAS UNABLE TO DETERMINE WHY THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS DESTROYED. A REPORT WAS FILED WITH THE MANUFACTURER AND THEY STATED THAT A REPRESENTATIVE WOULD CALL THE CONTACT WITH AN UPDATE ON THEIR INVESTIGATION. THE FAILURE MILEAGE WAS 19,000. UPDATED 6/4/09 *CN THE CONSUMER'S WIFE WAS INJURED. UPDATED 06/09/09.*JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10268672May 13, 2009
EXTERIOR LIGHTING
PASSENGER SIDE HID HEADLAMP SHOWING INTERMITTENT FLICKER/FAILURE AFTER ONLY 2.5 YEARS AND 30K MILES. TURNING LIGHTS OFF AND BACK ON TEMPORARILY RESOLVED THE ISSUE. TWO CONFIRMED OCCURRENCES, POSSIBLY MORE UNKNOWN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10268492May 12, 2009
EXTERIOR LIGHTING
I OWN A 2007 TOYOTA PRIUS WITH HID HEADLIGHTS- THE HEADLIGHTS INTERMITTENTLY GO OUT. IT CAN BE VERY DANGEROUS AT NIGHT. IT SEEMS TO BE A COMMON PROBLEM WITH THESE LIGHTS AND CARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10268367May 11, 2009
EXTERIOR LIGHTING
DRIVER'S SIDE HEADLIGHT GOES OUT WHILE DRIVING. I HAVE BEEN PULLED OVER BY POLICE AND GIVEN 2 VERBAL WARNINGS. WHEN I NOTICE THE LIGHT IS OUT I TURN THE LIGHTS OFF THEN ON AND THE LIGHT WILL ILLUMINATE AGAIN. I AM NOW NOTICING THAT THE HEADLIGHT WILL "TURN OFF" ANYWHERE FROM 15 MINUTES TO 1 HOUR AFTER TURNING ON. MY PASSENGER HEADLIGHT WAS REPLACED WHILE STILL UNDER WARRANTY (6 MONTHS AGO @ APPROX 33,000 MILES). I NOW WONDER IF BOTH HEADLIGHT WERE GOING OUT WITHOUT MY KNOWLEDGE? (I HAVE FOG LIGHTS AND DRIVE IN THE CITY). I AM NOW AT 42,000 MILES. (I DRIVE APPROX 2,000/ MONTH). SO WITHIN A 6 MONTH PERIOD BOTH LIGHTS HAVE TO BE REPLACED. UNFORTUNATELY, I AM NOW OUT OF THE STANDARD WARRANTY AND I WILL HAVE TO PAY $400+ OUT OF POCKET TO REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10268323May 10, 2009
EXTERIOR LIGHTING
INTERMITTENT FAILURE OF HID HEADLIGHT BULB. LIGHTS AT STARTUP, BUT TYPICALLY FAILS WITHIN 5 MINUTES. ON AND OFF AGAIN WITH NO DISCERNIBLE PATTERN. MORE OFF THAN ON AS TIME GOES ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10268265May 8, 2009
EXTERIOR LIGHTING
PASSENGER SIDE HEADLIGHT GOES OFF INTERMITTENTLY. IF I NOTICE THE HEADLIGHT IS OUT I CAN TURN MY LIGHTS OFF THEN BACK ON AND THE HEADLIGHT THAT WAS OUT WILL COME BACK ON. I NOTICED IT FOR THE FIRST TIME A COUPLE OF DAYS AGO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10267948May 7, 2009
EXTERIOR LIGHTING
TL*THE CONTACT OWNS A 2007 TOYOTA PRIUS. THE CONTACT STATED THAT THE HEADLIGHTS DIM SOON AFTER THEY ARE ACTIVATED. AFTER DRIVING FOR A WHILE, THE DRIVER'S SIDE LIGHT WOULD DIM. CURRENTLY, BOTH PASSENGER AND DRIVER'S SIDE HEADLIGHTS FAIL. THE VEHICLE HAS BEEN TAKEN TO THE DEALER IN AN ATTEMPT TO GET REPAIRED BY THE MANUFACTURER. THE CURRENT MILEAGE WAS 44,000 AND FAILURE MILEAGE WAS 42,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10267953May 7, 2009
EXTERIOR LIGHTING
FAILURE OF TOYOTA PRIUS HID HEADLAMPS, PROBLEM IS INTERMITTANT AND LEAVES ME "DRIVING IN THE DARK." *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10267656May 4, 2009
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
ON MULTIPLE OCCASIONS ONE OR BOTH OF THE HEADLIGHTS ON MY 2007 TOYOTA PRIUS HAVE GONE OUT WITHOUT WARNING. THE LIGHTS COME BACK ON WHEN I TURN THE LIGHT CONTROL COMPLETELY OFF AND THEN TURN IT BACK ON. THE LIGHTS WILL THEN WORK FOR AWHILE BEFORE TURNING OFF AGAIN. THERE IS NO ALARM OR NOTICE THE HEADLIGHTS HAVE GONE OFF. I REPORTED THE PROBLEM TO TOYOTA (800-331-4331) TWO WEEKS AGO. WHEN AND IF THEY RETURN MY CALLS, IT'S TYPICALLY RIGHT BEFORE THE PERSON CALLS GOES HOME FOR THE DAY. ON MULTIPLE OCCASIONS, I HAVE CALLED AND THERE HAVE BEEN "COMMUNICATIONS ERRORS" ON THE TOYOTA END. THEY TELL ME SOMEONE WILL CALL WITHIN 24-72 HOURS AND WE START ALL OVER AGAIN. IN MY OPINION, THEY ARE AVOIDING ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10267618May 3, 2009
EXTERIOR LIGHTING
I OWN A 2007 TOYOTA PRIUS AND THE HEADLIGHTS INTERMITTENTLY TURN OFF. I CAN TURN THE HEADLIGHT SWITCH OFF AND BACK ON AND IT USUALLY CORRECTS THE PROBLEM. I TOOK IT TO THE TOYOTA DEALERSHIP AND THEY ORDERED NEW BULBS SAYING THEY WERE GOING OUT. THE BULBS ARE HID BULBS AND THE DEALERSHIP SAID HID BULBS GO OFF INTERMITTENTLY JUST BEFORE THEY GO OUT. THIS DOES NOT SOUND LIKE IT IS REASONABLE. ALSO, I HAVE RESEARCHED THIS PROBLEM ON MANY DIFFERENT SITES AND LOCATED HUNDREDS OF THREADS THAT DESCRIBE THE SAME PROBLEM. MOST REFER TO THE COMPUTER BEING THE PROBLEM AND HAVING THE BULBS REPLACED PRIOR TO THE COMPUTER REPLACED DOES NOT CORRECT THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10266791April 27, 2009
EXTERIOR LIGHTING
2007 TOYOTA PRIUS HID HEADLIGHT FAILURE - I'VE ONLY HAD THE CAR FOR LESS THAN 2 YEARS AND UNDER 40,000 MILES, AND BOTH HEADLIGHT HAVE BEEN SHUTTING OFF INTERMITTENTLY. MY HEADLIGHTS WERE TURNING OFF AT A NUMBER OF POINTS WHILE DRIVING ON DARK ROADS, WHICH RESULTED IN CONSIDERABLY UNSAFE DRIVING CONDITION; LUCKILY NO ONE WAS EVER HURT. THE COST OF REPLACING THE BULB IS ASTRONOMICAL - MY DEALERSHIP QUOTED ME $300 FOR REPLACING ONE BULB. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10266702April 25, 2009
STRUCTURE
1. AFTER I OPENED THE AUTOMATIC ELECTRIC GARAGE DOOR AND WAITED FOR MY WIFE TO ENTER FROM OUR HOME AND SEAT HERSELF IN THE FRONT PASSENGER SEAT I STARTED THE VEHICLE, GEARED IT INTO REVERSE TO PREPARE TO BACK OUT OF OUR ATTACHED INDOOR GARAGE. 2. AS I STARTED TO BACK UP, PROCEEDING NOT MORE THAN ABOUT 18 INCHES, WE HEARD A LOUD EXPLOSIVE SOUND ACCOMPANIED BY A TREMOR AND SHATTERING GLASS AT THE SAME MOMENT. IMMEDIATELY I SHUT OFF THE ENGINE AND BOTH OF US EXITED THE VEHICLE. WE DISCOVERED THAT THE RIGHT REAR GAS PRESSURIZED STRUT HAD EXITED WITH SUCH FORCE THROUGH THE REAR HATCHBACH TRUNK LID WINDOW SHATTERING THE GLASS AND THE IMPACT OF THE STRUT HAD DAMAGED THE METAL RAILING OF THE GARAGE DOOR. HAD ANYONE BEEN IN THE PATH OF THE STRUT THEY COULD HAVE BEEN KILLED. THE BACK OF THE VEHICLE WAS AT LEAST TWO FEET INSIDE THE OPEN GARAGE DOOR. THE REAR TRUNK LID DID NOT COLLIDE WITH ANY PART OF THE GARAGE DOOR. THERE WERE NO INJURIES. 3. UPON MY INSISTENCE THE VEHICLE WAS TOWED TO OUR DEALER FOR INSPECTION. AND EVENTUALLY REPAIRED. I HAVE MOST OF THE OLD PARTS AT MY HOME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10266626April 24, 2009
EXTERIOR LIGHTING
THE DRIVER SIDE HEADLIGHT HAS BEEN REPLACED THREE TIMES ON A CAR LESS THAN TWO YEARS OLD, AND IT IS STILL NOT WORKING ALL OF THE TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10265431April 15, 2009
EXTERIOR LIGHTING
HEADLIGHT DRIVER'S SIDE HAS SAME PROBLEM AS PASSENGER SIDE HEADLIGHT HAD (NOVEMBER 2008) WHICH IS IT WINKS OUT ON OCCASION. HEADLIGHT WILL TURN BACK ON WHEN THE HEADLIGHT SWITCH IS TURNED OFF AND BACK ON AGAIN BUT WILL GO OUT AGAIN. NO RHYME OR REASON AS TO WHEN IT HAPPENS. STARTED TO OCCUR AT 45,000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10265476April 15, 2009
EXTERIOR LIGHTING
LEFT HEADLIGHT IS INTERMITTENTLY FAILING. NIGHT DRIVING SAFETY IS IMPAIRED BY THIS. CURRENTLY, 1 BULB IS INTERMITTENT, BUT IF BOTH FAIL... THIS IS A HUGE PROBLEM. HAPPENS MOST TIMES THE CAR IS USED, BUT NOT FOR SURE. WHEN IT FAILS, I CAN USUALLY FIX IT BY TURNING THE CAR OFF, AND BACK ON AGAIN. LOCAL DEALER SWAPPED THE LEFT AND RIGHT BULBS, NOW PROBLEM IS ON THE RIGHT. THIS INDICATES THAT THE BULB IS THE PROBLEM, NOT THE 'BALLAST' / COMPUTER. BACKGROUND: HID HEADLAMPS REQUIRE HIGH VOLTAGE TO START, AND MEDIUM VOLTAGE TO OPERATE. A COMPUTER OR BALLAST DOES THIS VOLTAGE CONTROL. PRIUS WITH HID HAVE A HUGE NUMBER OF FAILURES IN THIS AREA. TOYOTA IS STONEWALLING, AND WON'T FIX UNLESS YOU'VE BEEN A LOYAL CUSTOMER OF SOME DEALERSHIP. THIS IS A SAFETY ISSUE, AND, IN MY MIND, SHOULD HAVE NOTHING TO DO WITH LOYALTY, OR CHANGE IN RESIDENCE, OR ANYTHING. I BOUGHT THE CAR USED [ W/37K MILES ON IT, IN MAY 08 ], AND AN EXTENDED WARRANTY [ TOYOTA 'EXTENDED CARE' ]. I'VE SINCE MOVED TO CANADA, ALTHOUGH I DO DRIVE THIS IN THE US. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10265533April 15, 2009
EXTERIOR LIGHTING
NO REAL EVENTS LEADING UP TO THIS FAILURE, BUT ALL OF A SUDDEN THE FRONT PASSENGER HID HEADLAMP ON MY 2007 PRIUS (67,000 MILES OR SO) HAS STARTED FLICKERING AND NOW NOT FUNCTIONING AT ALL. I UNDERSTAND THESE FAILURES ARE NOT SUPPOSED TO OCCUR, ESPECIALLY THIS SOON, AND THE REPLACEMENT COST IS EXORBITANT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10265206April 14, 2009
EXTERIOR LIGHTING, ELECTRICAL SYSTEM, EQUIPMENT:ELECTRICAL
THE PASSENGER SIDE HEADLIGHT TURNS OFF INTERMITTENTLY AT NIGHT. COMES ON AND GOES OFF RANDOMLY, EVEN WHEN ON A FLAT SURFACE OR SITTING STILL. RECENTLY I WAS DRIVING ON A DARK, WINDING ROAD AND IT WENT OUT PRESENTING AN EXTREMELY DANGEROUS CONDITION. ACCORDING TO THE DISCUSSION BOARDS, THIS IS A VERY COMMON INDICATION AND VERY EXPENSIVE REMEDIATION ITEM WHICH WILL PREVENT MANY FROM FIXING DURING OUT CURRENT ECONOMIC CRISIS. I AM VERY WORRIED ABOUT MY WIFE DRIVING AT NIGHT IN THIS CAR DON'T WANT MY CHILDREN IN IT AT NIGHT. THIS IS A VERY SERIOUS ISSUE IN THAT THE DRIVER COULD HIT SOMETHING RESULTING IN INJURY TO THE OCCUPANTS, OR ANOTHER CAR COULD BECOME CONFUSED BY THE HEADLIGHT FAILURE RESULTING IN AN INCIDENT. AGAIN, THE MESSAGE BOARDS ARE LOADED WITH DISCUSSION ON THIS ITEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10265099April 13, 2009
ELECTRICAL SYSTEM
HID HEADLAMPS ON MY 2007 TOYOTA PRIUS DO NOT FUNCTION PROPERLY. FOR THE PAST SEVERAL MONTHS THEY HAVE FLICKERED OFF AND ON. TURNING THE LIGHT OFF AND THEN ON, WHILE DRIVING CORRECTED THE PROBLEM FOR A WHILE. NOW ONE LAMP ONLY STAYS ON FOR 1 MINUTE OR LESS. THE OTHER STILL GOES OFF AND WILL TURN BACK ON IF THE LIGHTS ARE TURNED OFF AND THEN BACK ON. TOYOTA'S RESPONSE IS TO WANT TO CHARGE ME $350 FOR A NEW BULB OR OVER $1000 FOR A CONTROLLER BOARD FOR THE COMPUTER. FROM WHAT I HAVE READ ON LINE MY CAR IS NOT THE ONLY PRIUS WITH THIS PROBLEM. WE NEED A RECALL NOW BEFORE SOME ONE'S LIGHTS FAIL AT NIGHT AND THEY DIE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10264893April 10, 2009
EXTERIOR LIGHTING
HEADLIGHTS ON 2007 TOYOTA PRIUS GO OUT AND THEN COME BACK ON WHEN THE ENGINE IS TURNED OFF AND THEN BACK ON. SEVERAL MONTHS AGO THIS HAPPENED WITH THE PASSENGER SIDE VEHICLE AND A TOYOTA DEALERSHIP REPAIRED THIS AT NO COST. NOW IT IS HAPPENING WITH THE DRIVER SIDE HEADLIGHT AND A TOYOTA DEALERSHIP WILL NOT FIX THIS BECAUSE THE WARRANTY IS UP. THE WARRANTY WAS UP ON THE FIRST HEADLIGHT BUT ISSUE WAS FIXED AT NO CHARGE. THIS IS A SAFETY ISSUE AND THIS IS A COMMON COMPLAINT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10264235April 6, 2009
EXTERIOR LIGHTING
HEADLIGHTS SHUT OFF RANDOMLY AFTER DRIVING ABOUT 15 TO 30 MINUTES. SOMETIMES IT'S THE RIGHT SOMETIMES THE LEFT SOMETIMES BOTH. I TOOK THE CAR TO THE DEALER TO HAVE IT REPAIRED. THE BULBS WERE $186.00 EACH, THE COMPUTER SENSORS WERE $360 EACH. I READ ON LINE THAT THIS IS A RECURRING PROBLEM IN PRIUS AND SOME SIENNAS AND THAT IT CAN HAPPEN AGAIN! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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