Toyota Prius Complaints (2010)

2,829 consumer complaints on file.

#10320242March 16, 2010
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
TL*-THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT WAS DRIVING APPROXIMATELY 45 MPH. WHEN BRAKING THERE WAS A DELAY RESPONSE. THE FAILURE OCCURRED THREE DAYS AFTER THE RECALL REMEDY REPAIR WAS PERFORMED ON THE VEHICLE. THE RECALL WAS UNDER NHTSA CAMPAIGN ID NUMBER 10V039000 (SERVICE BRAKES, AIR: ANTILOCK: CONTROL UNIT/MODULE). THE MANUFACTURER WAS NOTIFIED OF THE MALFUNCTION AND THERE WAS NO RESOLUTION. THE FAILURE MILEAGE WAS 11,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10319841March 15, 2010
SERVICE BRAKES, HYDRAULIC
I HAVE A 2010 TOYOTA PRIUS - IT HAS 6,000 MILES ON IT. TWO TIMES THE BRAKES HAVE FAILED TO ENGAGE WHEN I HAVE STEPPED ON THE BRAKE PEDAL. IT TAKES APPX. 2 TO 3 SECONDS BEFORE THE BRAKES ENGAGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10319942March 15, 2010
SERVICE BRAKES, ELECTRIC
I BROUGHT MY 2010 PRIUS TO SERVICE THE RECALLED BRAKE SOFTWARE ISSUE. PREVIOUS TO THIS, I NOTICED BRAKING PROBLEMS WHEN ON SLIPPERY AND/OR BUMPY ROADS WHERE THE BRAKES WOULD 'STOP BRAKING' FOR 1-2 SECONDS, AND GIVE A FEELING THAT THE CAR WAS LUNGING FORWARD WHEN ATTEMPTING TO DECELERATE. I BROUGHT THE CAR IN TO HAVE THE BRAKE SOFTWARE UPGRADED. ON MARCH 12TH I WAS DRIVING ON WET ROADS, WITH SOME POTHOLES, IT WAS FAIRLY BUMPY. I SLOWED THE CAR AS USUAL AND NEAR THE STOPLIGHT THE CAR FAILED TO DECELERATE FOR 1-2 SECONDS, AND I THOUGHT I WAS GOING TO CRASH INTO THE CAR IN FRONT OF ME. AFTER 1-2 SECONDS THE BRAKES CAUGHT AGAIN AND I HAD TO SLOW DOWN MUCH MUCH FASTER TO AVOID HITTING THE VEHICLE IN FRONT. MY CONCERN IS THAT THE BRAKE SOFTWARE UPGRADE DID NOT FIX THE PROBLEM, AND I CONTINUE TO BE AT RISK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10319978March 15, 2010
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
TL*THE CONTACT OWNS A 2010 TOYOTA PRIUS. WHILE DRIVING AT 20 MPH TRAVELING OVER A POT HOLE THE CONTACT NOTICED THAT THE VEHICLE HAD SUDDENLY ACCELERATED WITHOUT WARNING. IN ORDER TO STOP THE VEHICLE THE BRAKES WERE APPLIED. THE FAILURE MILEAGE WAS 3,500 AND THE CURRENT MILEAGE WAS 3,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10319623March 15, 2010
ELECTRONIC STABILITY CONTROL (ESC), TRACTION CONTROL SYSTEM, SERVICE BRAKES, ELECTRIC, ELECTRICAL SYSTEM
MY PRIOR PRIUS WAS REPURCHASED BY TOYOTA 09/09 WITH SEVERE ELECTRICAL ISSUES WHICH ONLY ESCALATED. I BELIEVE THE MAN IN CA BECAUSE THAT HAPPENED TO US ON THE HIGHWAY, AND OUR CAR BEHAVED AS IF IT WERE 'POSSESSED'. NOW MY 2010 IS HAVING INTERMITTENT ISSUES, INCLUDING AN ANTI-SKID/ BRAKING LIGHT THAT WE'D THOUGHT WAS REMEDIED BY RESETTING AN ABS ACTUATOR FRIDAY-IT WAS ON SINCE TEST DRIVING THE CAR-BUT I WAS TOLD MANY EXCUSES, AND EVENTUALLY THEY WERE AWARE BUT DID NOT KNOW HOW TO CORRECT THIS. (?) I'M CONCERNED ABOUT DRIVING THIS VEHICLE AS MY 2007 TRAPPED US IN THE CAR TWICE-911 CALLED IN A PANIC-PLUS MY SMALL DAUGHTER'S SAFETY WAS AT RISK JUST BY OWNING THAT CRAZY CAR. PLEASE SEE IF YOU CAN LOCATE THAT CAR AND INSPECT IT-YOU WILL SEE THIS IS NOT SOME CHANCE SITUATION-AND NOW I AM EXTREMELY CONCERNED ABOUT OUR NEW CAR 'PERFORMING AS DESIGNED' WHEN BRAKE WARNING LIGHT COMES ON WHEN APPLIED! FEEL FREE CONTACTING ME ON THIS!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10319483March 14, 2010
SERVICE BRAKES, HYDRAULIC
I RECENTLY GOT A RECALL ON MY 2010 PRIUS BUT STILL HAVING A PROBLEM WITH BRAKES. I WENT TO CHECK ON THE PROBLEMS TODAY (SATURDAY, MARCH 13, 2010), HOWEVER, THEY SAID THE LEAD MECHANIC WAS NOT THERE AND COULD NOT HELP ME WITH DISCUSSING PROBLEMS. THEY WANTED ME TO SET UP AN APPOINTMENT AGAIN DURING THE WEEKDAYS (WHICH WILL BE A MORE PROBLEMATIC FOR ME SINCE I WORK FULL TIME AND THEY DON'T OFFER "RENTAL" SERVICE EITHER). I HAVE A GREAT FEAR OF DRIVING THIS CAR AGAIN ON THE ROAD WHERE THERE COULD BE LOTS OF UNEXPECTED ACCIDENTS. I GENERALLY DON'T UNDERSTAND THAT THERE WAS NOBODY WHO COULD TAKE A LOOK AT MY VEHICLE AND GIVE ME SOME ADVICE WHEN THERE ARE LOTS OF CUSTOMERS WHO ARE LOOKING TO GET SOME HELP DURING THE WEEKEND. MY BRAKE STILL SLIPS AND I LOOSE MY CONTROL OVER MY BRAKES WHEN I GO OVER POT HOLES OR SLOWING DOWN AND MAKING TURNS. AGAIN, THE "RECALL" SERVICE DID NOT GIVE ME ANY SOLUTIONS. I DISCUSSED ABOUT THIS PROBLEM AGAIN WITH SALES REPRESENTATIVE AT TOYOTA DEALERSHIP AND ASKED THEM POSSIBLE OPTIONS TO RETURN MY CAR OR GETTING A NEW ONE SINCE IT'S BEEN QUITE LONG DAYS EVER SINCE I STARTED COMPLAINING ABOUT THE SAME PROBLEMS, AND THEY SAID NO TO EVERYTHING. I AM NOT SURE HOW I CAN DRIVE THIS "UNSECURED" CAR ANYMORE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10319497March 14, 2010
ELECTRICAL SYSTEM
DRIVING MY 2010 PRIUS WHEN SUDDENLY THE AUTO TURNED OFF. INTERIOR LIGHTS CAME ON AND DASH STATED KEY WAS LOCATED WITHIN THE CABIN INDICATING CAR WAS OFF. DEALERSHIP NOTIFIED AND COMPUTER SAW THE ERROR MESSAGE. DEALERSHIP STATED THAT THEY DON'T KNOW WHAT HAPPENED BUT CALL BACK IF IT HAPPENS AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10319594March 14, 2010
ELECTRICAL SYSTEM
I HAVE A 2010 TOYOTA PRIUS. THERE ARE THREE DRIVING MODES: EV, ECO AND POWER. EV IS ALL ELECTRIC, FOR VERY SHORT DISTANCES AT SPEEDS UNDER 25 MPH. EVERY TIME I USE THE EV MODE, AND ACCELERATE PAST 10 (TEN) MILES PER HOUR, THE SYSTEM BEEPS AND THE DISPLAY ALERTS THAT I AM EXCEEDING THE SPEED, AND SHIFTS ONTO ANOTHER MODE. I AM UNABLE TO USE THE EV MODE AS ADVERTISED BY TOYOTA. I HAVE TAKEN THE AUTO TO THE DEALERSHIP AND THEY REFUSE TO ACKNOWLEDGE THE AUTO OPERATES IN FULL ELECTRIC MODE , AT LOW SPEEDS, FOR SHORT DISTANCES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10319604March 14, 2010
SERVICE BRAKES, ELECTRIC
WHILE DRIVING ON A RESIDENTIAL STREET AT APPROXIMATELY 25 TO 30MPH, I PUT ON BRAKES FOR A SPEED BUMP AND MY 2010 PRIUS LOST BRAKE POWER FOR A (VERY SHORT) PERIOD OF TIME. THIS SAME EVENT HAPPENED ON 3 SEPARATE OCCASIONS FROM NOVEMBER OF 2009 TO THE PAST WEEK. IN ALL CASES THE STREET WAS DRY AND THE CAR WAS TRAVELING AT OR BELOW THE SPEED LIMIT. ONE OCCURRENCE WAS AS DESCRIBED ABOVE AND THE OTHER TWO WE ON SOMEWHAT OF A ROUGH SPOT IN THE ROAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10319471March 13, 2010
POWER TRAIN
I MAY BE ABLE TO HELP WITH YOUR TOYOTA GAS PEDAL PROBLEM. I RENTED A PRIUS OUT IN UTAH A COUPLE OF WEEKS AGO. WHILE TRAVELING THROUGH THE MOUNTAINS, THE CAR SEEMINGLY ACCELERATED UNCONTROLLABLY. I AM A MECHANICAL ENGINEER BY TRADE AND A HABITUAL GEARHEAD. I ALSO DID NOT BUY THE ACCELERATOR STICKING PROBLEM, SO I BEGAN INVESTIGATING THE INCIDENT ON MY OWN. THE SECOND TIME IT HAPPENED, I WAS TRAVELING UP THE SIDE OF A MOUNTAIN IN A NEIGHBORHOOD. THE CAR SUDDENLY LURCHED FORWARD. THE PROBLEM IS ACTUALLY QUITE SIMPLE. THE CRUISE CONTROL IS ATTACHED TO THE STEERING WHEEL AND MOVES WITH THE WHEEL. IF THE CRUISE IS ACTIVATED, SOMETIMES IN A TURN IT IS POSSIBLE TO BUMP THE CRUISE LEVER AND "RESUME" OR "ACCELERATE". DON'T BELIEVE ME - SIT IN ONE AND LOOK FOR YOURSELF. NEED MORE PROOF, HAVE A 6'2" PERSON DRIVE THE CAR AND POSITION THE WHEEL BETWEEN HIS/HER LEGS. I BET YOU AGREE! [XXX] *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10319112March 12, 2010
SERVICE BRAKES, ELECTRIC
ON FEB 1, 2010, I WAS APPROACHING A STOP LIGHT INTERSECTION AT ABOUT 7 MPH. WHEN APPLYING THE BRAKES IT WAS LIKE STEPPING ON A SOLID STEEL POLE OR ICE SKATES. THE PEDAL WOULD NOT DEPRESS AND THE BRAKES WOULD NOT ENGAGE. I RELEASED BRAKE PRESSURE AND AGAIN PRESSED THE PEDAL AND THEN THE BRAKES OPERATED SATISFACTORILY. THE STREET WAS SMOOTH ASPHALT, DRY AND IN GOOD CONDITION WITHOUT BUMPS. ON FEB 28, 2010 THE DEALER (LAKE CITY TOYOTA) ACCEPTED THE VEHICLE AND PERFORMED THE "SERVICE CAMPAIGN AOB ABS ACTUATOR ECU UPDATE". *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10319162March 12, 2010
SERVICE BRAKES, HYDRAULIC
WE HAVE A 2006 TOYOTA PRIUS. EVER SINCE WE BOUGHT IT, WE'VE BEEN EXPERIENCING A PROBLEM WHICH WAS POOH-POOHED BY THE DEALER, BUT NOW WE THOUGHT IT BEST TO REPORT IT. THIS PROBLEM MANIFESTS ITSELF WHEN THE BRAKE IS APPLIED AND WE DRIVE OVER AN UNEVEN SURFACE OR A VERY COMMON IRREGULARITY IN THE PAVEMENT....LIKE WHEN DRIVING OUT OF OUR DRIVEWAY, WHICH INVOLVES A SMALL ELEVATION GRADE CHANGE BETWEEN THE DRIVEWAY AND THE STREET. THE BRAKING ACTION CHANGES SUDDENLY, AND THE CAR SEEMS TO LOOSE BRAKING MOMENTARILY. WE EXPERIENCE THIS AS A LURCH. THIS IS UNEXPECTED, AND WE'VE NEVER HAD A CAR WHICH DID THIS IN OUR 40 YEARS OF DRIVING EXPERIENCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10319169March 12, 2010
SERVICE BRAKES, HYDRAULIC
2010 PRIUS BRAKE ECU UPDATE DID NOT SOLVE PROBLEM. THIS IS AN UPDATE TO A PRIOR COMPLAINT, REFERENCE # 10300235. THE BRAKES FAILED UNDER THE SAME CIRCUMSTANCES AND EXHIBITED THE SAME BEHAVIOR AS IN THE PREVIOUS COMPLAINT. THE DEALER, HUNTINGTON TOYOTA, ALLEGEDLY UPDATED THE ECU ON 2/24/2010. THE CAR LOSES BRAKING ABILITY BRIEFLY WHILE SLOWING DOWN (BELOW 10 MPH) AND PASSING OVER A ROUGH ROAD SURFACE OR POTHOLE. THE SENSATION IS ONE OF THE CAR SURGING FORWARD. THIS HAS HAPPENED SEVERAL TIME SINCE THE UPGRADE, THE LATEST OCCURRENCE BEING 3/11/2010. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10319216March 12, 2010
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. WHILE DRIVING APPROXIMATELY 20 MPH AND APPROACHING A TRAFFIC LIGHT, HE PLACED HIS FOOT ON THE BRAKE PEDAL. THE VEHICLE THEN ABNORMALLY ACCELERATED AS HE TRAVELED OVER A POT HOLE. UPON CONTACTING THE DEALER, HE WAS ADVISED THAT HE WOULD HAVE TO WAIT UNTIL HE RECEIVED RECALL NOTIFICATION FROM THE MANUFACTURER BEFORE MAKING ANY REPAIRS TO THE VEHICLE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 4,000 AND THE CURRENT WAS 4,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10319305March 12, 2010
SERVICE BRAKES, ELECTRIC, ELECTRICAL SYSTEM, POWER TRAIN:AUTOMATIC TRANSMISSION
PURCHASED 2010 PRIUS ON AUG LL,09. HAVE RETURNED TO DEALER 5 TIMES, BEGINNING ON SEPT.29, 09, TO REPORT SAME PROBLEM...WHICH IS THAT AT RANDOM TIMES WHEN I SHIFT FROM "P" TO EITHER "D" OR "R", THE VEHICLE LUNGES AND WHEN I APPLY THE BRAKE, IT IS LIKE HITTING A BRICK WALL. THIS PROCESS IS REPEATED SEVERAL TIMES IN SEQUENCE...LUNGE, BRAKE, LUNGE, BRAKE..THEN IT CORRECTS ITSELF AND DRIVES NORMALLY. I CANNOT PREDICT WHEN THIS WILL OCCUR, SOMETIMES IT IS WEEKS AND HUNDREDS OF MILES BETWEEN OCCURRENCES; SOMETIMES ONLY A FEW MILES AND HOURS BETWEEN INCIDENTS. THE DEALER ALWAYS SAYS THEY HAVE NOT BEEN ABLE TO REPRODUCE THE PROBLEM, THEREFORE NO DIAGNOSIS OR REPAIR. I HAVE REPORTED TO TOYOTA CUSTOMER SER. AND WAS ASSIGNED A CASE #. HAVE HAD ONGOING CONVERSATION WITH TCS REP TO REPORT THIS AND SEVERAL OTHER PROBLEMS, I.E. VARIOUS WARNING LIGHTS AT INAPPROPRIATE TIMES..."KEY DETECTED IN VEHICLE" WHILE DRIVING DOWN THE ROAD... ETC. AM ALWAYS TOLD "SCAN SHOWS NO PROBLEMS". I THINK THERE IS A PROBLEM WITH ELECTRONICS. UNSAFE, FRIGHTENING. LATEST INCIDENT ON 3/05/10. DEALER INSTALLED SOFTWARE FIX FOR BRAKE RECALL ON 2/10/10. AT TIMES MUST REPEATEDLY MOVE GEAR SHIFT LEVER BEFORE IT RESPONDS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10319313March 12, 2010
SERVICE BRAKES, HYDRAULIC, VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2010 TOYOTA PRIUS. HE STATED WHEN DRIVING OVER UNEVEN ROAD SURFACES OR SPEED BUMPS IN THE ROAD THE VEHICLE WOULD MOMENTARILY LOSE BRAKING POWER. ALSO, WHEN DEPRESSING THE BRAKE PEDAL OVER ANY TYPE OF UNEVEN ROAD SURFACE THE VEHICLE WOULD SURGE MOMENTARILY. THE DEALER WAS CONTACTED AND INFORMED THE CONTACT THAT THERE WAS NOTHING WRONG WITH THE VEHICLE. THE FAILURE PERSISTED AND THE DEALER WAS CONTACTED A SECOND TIME WHERE THE CONTACT WAS INFORMED THAT THEY WERE AWARE OF THE ISSUE, HOWEVER DID NOT HAVE AN EXPLANATION OR A REMEDY FOR THE FAILURE. THE FAILURE PERSISTED AND THE DEALERSHIP WAS CONTACTED A THIRD TIME WHERE THE CONTACT WAS ADVISED THERE WAS AN OPEN RECALL ON THE VEHICLE NHTSA RECALL NUMBER: 10V039000:SERVICE BRAKES, AIR:ANTILOCK:CONTROL UNIT/MODULE) AND TO BRING THE VEHICLE IN TO PERFORM THE RECALL SERVICE. AFTER RECALL REPAIRS WERE PERFORMED ON THE VEHICLE, THE CONTACT EXPERIENCED THE EXACT SAME FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 1,000 AND THE CURRENT IS 7600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10318871March 11, 2010
SERVICE BRAKES, ELECTRIC
2010 TOYOTA PRIUS GAVE ME IN TWO DIFFERENT OCCASIONS THE FEELING THAT THE BRAKE WAS NOT WORKING. IN BOTH CASES I WAS DRIVING SLOW AND TRACTION CONTROL LIGHT CAME ON. IN ONE CASE I WAS BACKING UP FROM MY GARAGE; IN THE OTHER CASE I WAS TRANSITIONING FROM A SMALL DOWNHILL EXIT TO A FLAT STREET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10318881March 11, 2010
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. WHILE DRIVING 10 MPH OVER RAILROAD TRACKS, WITH HER FOOT OFF OF THE ACCELERATOR PEDAL, SHE NOTICED THAT THE VEHICLE SUDDENLY BEGAN TO ACCELERATE WITHOUT DRIVER INTENT. SHE IMMEDIATELY DEPRESSED THE BRAKE PEDAL AND THE VEHICLE MOMENTARILY DECREASED IN SPEED, HOWEVER THE VEHICLE SOON BEGAN TO ACCELERATE AGAIN. SHE THEN PUT THE VEHICLE IN NEUTRAL AND SHUT THE ENGINE OFF. SHE WAS ABLE TO STOP THE VEHICLE AND WITHIN A FEW MINUTES, RESTARTED THE ENGINE. THE VEHICLE BEGAN TO FUNCTION NORMAL. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS TEST DRIVEN. THE DEALER FOUND NOTHING WRONG WITH THE VEHICLE AND COULD NOT DUPLICATE THE FAILURE. THE CONTACT STATED THAT SHE HAD EXPERIENCED THE UNINTENDED ACCELERATION OVER 12 TIMES. THERE WERE NO REPAIRS MADE TO THE VEHICLE. THE FAILURE MILEAGE WAS 4,000 AND THE CURRENT MILEAGE WAS 8,352.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10318975March 11, 2010
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT WAS DRIVING APPROXIMATELY 35 MPH, PROCEEDING TO MAKE A TURN. THE BRAKE PEDAL WAS DEPRESSED AND THE VEHICLE SURGED FORWARD WITH A LOUD NOISE. THE CONTACT WAS ABLE TO SLOW THE VEHICLE DOWN. THE CONTACT WILL NOT DRIVE THE VEHICLE DUE TO THE POTENTIAL SAFETY HAZARD. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER. THE VEHICLE WAS NOT REPAIRED FOR THE MALFUNCTION. THE FAILURE MILEAGE WAS 6,000. THE CURRENT MILEAGE WAS 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10319000March 11, 2010
SERVICE BRAKES, HYDRAULIC
TODAY I DROVE THE CAR TO SEE WHAT WOULD HAPPEN IF THE CAR WAS ACCELERATING AND I WANTED TO STOP IT OTHER THAN PUTTING ON THE BRAKES AND HITTING THE PARK BUTTON. I WAS TRYING TO REPRODUCE THE CONDITIONS WHICH HAVE RESULTED IN NUMEROUS ACCIDENTS AND MORE THAN ONE LIFE. WHILE SLIGHTLY ACCELERATING I FIRST TRIED TO STOP THE CAR BY PRESSING THE POWER BUTTON. THIS DID NOTHING. I THEN PRESSED THE BRAKE PEDAL ON THE LEFT SIDE WHICH IS YOUR HAND BRAKE, HARD UNTIL THE BRAKE LIGHT CAME ON AND THE ALARM SOUNDED. IN SPITE OF THIS THE CAR KEPT GOING! THE ONLY WAY I COULD STOP THE CAR WAS BY STOPPING THE CAR WITH THE FOOT BRAKE AND THEN PRESSING THE PARK BUTTON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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