Toyota Prius Complaints (2010)

2,829 consumer complaints on file.

#10584074April 21, 2014
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
IF THE VEHICLE HITS A POT HOLE WHILE SLOWING DOWN, THERE'S A SUDDEN LOSS OF BRAKING POWER AND THE VEHICLE MOVES A FEW FEET FORWARD. THE VSC LIGHT COMES ON AT THE SAME TIME. I'D NOTICED THIS A FEW TIMES IN THE PAST BUT WITH THE ROADS DETERIORATING AFTER A BAD WINTER, THE POT HOLES ARE BIGGER AND THIS IS VERY PROMINENT AND SCARY. GOING TO TAKE TO THE DEALER FOR INSPECTION. I FEEL IT'S DEFINITELY AN ISSUE WITH THE BRAKING SYSTEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10583534April 18, 2014
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS FAILED AND HAD TO BE REPLACED EVERY FEW MONTHS. THE VEHICLE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 95,000 AND THE CURRENT MILEAGE WAS 100,000. UPDATED 6/17/14*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10583600April 18, 2014
ELECTRICAL SYSTEM
VEHICLE WAS STOPPED AT A RED LIGHT WITH ENGINE RUNNING. ENGINE SUDDENLY STOPPED AND WOULD NOT RESTART. A CHECK HYBRID SIGNAL APPEARED ON THE DASHBOARD AND VEHICLE WOULD NOT MOVE IN THE MIDDLE OF A BUSY INTERSECTION. IT HAD TO BE TOWED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10583175April 16, 2014
ELECTRICAL SYSTEM, SERVICE BRAKES
ODI # 10556900 FURTHER INCIDENTS WITH MY PRIUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10582801April 15, 2014
VEHICLE SPEED CONTROL, SERVICE BRAKES
WHEN PARKING, MY 2010 PRIUS ACCELERATED FORWARD CAUSING IT TO GO OVER A CURB FORM DAMAGING THE FRONT BUMPER. UNEXPECTED ACCELERATION HAS CAUSED FOUR ACCIDENTS DAMAGING MY CAR. I HAVE RECORDS OF THESE REPAIRS. THE HYBRID SYSTEM WENT OUT 8/30/2013 AND IN MARCH,2014 THE BACK BRAKES FELL OFF: NO BOLTS, PADS, CALIBER, FLUID WERE IN PLACE WHEN IT WAS TOWED TO ROBBINS TOYOTA IN TEXARKANA, TX. THE FRONT RIGHT BOOSTER WAS BLOWN OUT WHILE IN THIS SHOP. MY VEHICLE THERE OVER A MONTH FOR VARIOUS REASONS. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10582991April 15, 2014
EXTERIOR LIGHTING
THE DRIVER'S SIDE HEADLIGHT WENT OUT IN LATE MARCH 2014. IT WAS REPLACED BY THE DEALER ON MARCH 29. ON APRIL 12, BOTH HEADLIGHTS WENT OUT WHILE DRIVING IN THE DARK. ON APRIL 13, THE SMALLER LIGHTS ABOVE THE HEADLIGHTS WERE ALSO OUT. THEY CONTINUE TO NOT WORK. THE LIGHTS IN THE REAR OF THE CAR ARE FUNCTIONING. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10579700April 14, 2014
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
THE INSTRUMENT PANEL VISIBILITY HAD DIMINISHED TO THE EXTENT THAT WHEN DRIVING IN BRIGHT SUN LIT DAYS THE INSTRUMENTS WERE UN READABLE, AS THE INCIDENT LIGHT FROM THE SURROUNDING AREA IN THE VEHICLE WASHED OUT THE DISPLAY VISIBILITY. NOT BEING ABLE TO READ THE PANEL, ESPECIALLY THE SPEED, BECOMES DANGEROUS. THE SERVICE DEPARTMENT CHECKED THE 12 VOLT BATTERY AND FOUND THAT IT WAS NOT AS IT SHOULD BE. BATTERY WAS REPLACED.. THINKING THAT COULD BE THE PROBLEM, AND AFTER REVIEWING THE INFO AVAILABLE FROM THE MANUFACTURER THEY THOUGHT IT WOULD SOLVE THE PROBLEM. IT HAS NOT. THIS CONDITION DOES NOT EXIST AT NIGHT WHEN THE RHEOSTAT DIMMER IS ACTIVATED. THE DIMMER DOES NOT AFFECT THE DISPLAY WHEN IN THE DIMMER OFF, OR ON, IN THE DAYLIGHT. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10579373April 12, 2014
AIR BAGS
THE SRS WARNING LIGHT (AIRBAG ICON) LIT UP AFTER PULLING MY 2010 PRIUS OUT OF THE DRIVEWAY ON APRIL 4, 2014. WE TESTED WHETHER THE SEATBELT HAD ANYTHING TO DO WITH IT, OR WHETHER IT MADE A DIFFERENCE IF SOMEONE WAS SEATED IN THE PASSENGER SEAT OR NOT. NEITHER SEEMED TO MAKE ANY DIFFERENCE. THE CAR WAS PURCHASED AUGUST 1, 2009, AND HAS JUST OVER 61000 MILES ON IT. IT HAS NOT BEEN IN ANY ACCIDENTS, NOR RUN OVER ANYTHING. THERE IS AN UMBRELLA THAT I STORE ON THE FLOOR OF THE VEHICLE, CLOSE TO THE DRIVER'S SEAT. SINCE THAT TIME, THE LIGHT APPEARS INTERMITTENTLY, BUT WHEN IT COMES ON, IT STAYS ON THE ENTIRE DAY. TOOK IT TO THE DEALER, BUT IT WAS NOT DISPLAYING AT THE TIME, SO THEY RECOMMENDED BRINGING IT BACK WHEN IT WAS SHOWING UP MORE CONSISTENTLY. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10579172April 11, 2014
SERVICE BRAKES
THIS HAS OCCURRED ON MULTIPLE INCIDENTS. THIS CAR DOES NOT STOP PROPERLY ON ROUGH ROADS. WHEN HITTING A POTHOLE, BUMP, MANHOLE COVER, ROUGH ROAD WHILE APPLYING THE BRAKES, INSTEAD OF STOPPING, THE CAR SURGES FORWARDS APPROXIMATELY 5-10 FEET AS THOUGH THERE WERE NO BRAKES. EVENTUALLY, THE BRAKES WORK AND THE CAR STOPS. BUT IT CAN BE REALLY SCARY. I HAVE TAKEN IT TO TOYOTA SEVERAL TIMES, BUT THEY CANNOT "REPLICATE THE INCIDENT." BASICALLY, I THINK THEY DRIVE IT AROUND THE BLOCK AND IT DOESN'T HAPPEN. IT IS ALWAYS WORSE WITH THE SUMMER TIRES VS THE STUDDED WINTER TIRES. THEY SAY IT HAS TO DO WITH THE REGEN BRAKES SWITCHING TO THE ANTI-LOCKS, BUT I REGULARLY DRIVE RENTAL CARS WITH ANTI-LOCKS FOR WORK IN OTHER CITIES, AND I KNOW WHAT ANTI-LOCKS FEEL LIKE. I HAVE NEVER FELT THE "CHATTER" ONE FEELS WHEN THE ANTI-LOCKS KICK ON. I DO NOT BELIEVE THE ANTI-LOCKS WORK PROPERLY ON THIS CAR. ON MAY 3, 2012, I HAD TO REPLACE THE RIGHT REAR BRAKE (ROTOR, PLATE, PADS) DUE TO UNEXPECTED CORROSION. MY CAR HAD ~17-18,000 MILES ON IT AND WAS ONLY 1.5 YEARS OLD! I HAVE NEVER HAD TO DO THIS ON ANY OTHER CAR. NOW AT 27, 000 MILES, MENDENHALL TOYOTA SAYS I NEED TO REPLACE THE REAR BRAKES AGAIN . I JUST REPLACED THE FRONT BRAKE PADS LAST WEEK. BUT THERE IS A NASTY SQUEAL THAT I REPORTED TO THEM LAST WEEK AND THEY DID NOTHING. EITHER THEY ARE RIPPING ME OFF OR THE BRAKES ON THESE CARS ARE DEFECTIVE AND DANGEROUS. PLEASE DO SOMETHING. TOYOTA REFUSES TO LISTEN. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10578852April 10, 2014
SERVICE BRAKES
APPLYING BRAKES, EITHER GRADUALLY OR WITH FORCE, WHILE FRONT LEFT OR FRONT RIGHT TIRE TRAVELS OVER A POTHOLE OR SUNKEN MANHOLE COVER RESULTS IN TEMPORARY (< 1 SECOND) COMPLETE LOSS OF BRAKING POWER. BRAKE PEDAL IS DEPRESSED THROUGH THE ENTIRE DURATION OF THE INCIDENT. LOSS OF BRAKING POWER RESULTS IN DRIVER APPLYING BRAKE WITH MORE FORCE. WHEN BRAKES RESUME POWER, THE INCREASED FORCE RESULTS IN A SUDDEN DROP IN SPEED. THIS INCIDENT INCREASES THE RISK OF A REAR END COLLISION EITHER TO A VEHICLE IN FRONT OR FROM A VEHICLE BEHIND THE PRIUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10577736April 6, 2014
SERVICE BRAKES
WHEN APPLYING LIGHT TO MODERATE BRAKING IN PREPARATION TO MAKE A RIGHT TURN, I WENT OVER SOME BUMPY PAVEMENT AND THE CAR SEEMED TO LURCH FORWARD. IT WAS PROBABLY A LOSS OF BRAKING RATHER THAN ACTUAL ACCELERATION, BUT IT WAS VERY DISCONCERTING AND I'M LUCKY IT DIDN'T CAUSE AN ACCIDENT. I NOW HAVE OVER 49,000 MILES ON THE CAR AND THIS HAS HAPPENED ON QUITE A FEW OCCASIONS. I KNOW THERE WAS A RECALL ON SOME 2010 PRIUS VEHICLES FOR THIS PROBLEM BUT MY CAR WAS NOT RECALLED. MY DEALER SAYS THERE IS NO "SOFTWARE FIX" FOR THIS PROBLEM. I FIND IT UNACCEPTABLE THAT TOYOTA DOESN'T HAVE A SOLUTION FOR THIS AS IT IS A REAL SAFETY ISSUE. IT'S JUST PURE LUCK THAT I HAVEN'T BEEN INVOLVED IN AN ACCIDENT WITH POSSIBLE INJURIES OR WORSE. I INTEND TO PURSUE THIS AGAIN WHEN I BRING THE CAR IN FOR THE 50,000 MILE SERVICE AND INVERTER RECALL, BUT I'M NOT VERY HOPEFUL. MAYBE IF MORE OWNERS LODGE A COMPLAINT ON THIS SITE, TOYOTA WILL BE FORCED TO CORRECT THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10576420April 1, 2014
SERVICE BRAKES, VEHICLE SPEED CONTROL
AS I WAS APPROACHING A RED LIGHT I APPLIED THE BRAKES AND THEN SHORTLY AFTER HIT A POT HOLE AND THE CAR LUNGED FORWARD AS IF ACCELERATING ON IT'S OWN. FORTUNATELY THERE WASN'T ANOTHER VEHICLE IN FRONT OF ME AS I WOULD HAVE MOST DEFINITELY REAR-ENDED IT. I ALMOST SHOT INTO THE INTERSECTION AND MOST CERTAINLY SHOT PAST THE NORMAL STOPPING SPOT FOR WAITING AT A RED LIGHT. SCARY INCIDENT TO SAY THE LEAST. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10575840March 31, 2014
SERVICE BRAKES
BRAKES ON VEHICLE OCCASIONALLY MOMENTARILY DISENGAGES WHEN I HIT A BUMP, PARTICULARLY ON A SLIPPER SURFACE, WHILE BRAKING AT LOW OR MODERATE BRAKING. THIS HAS HAPPENED MULTIPLE TIMES. IT IS VERY OBVIOUS WHEN THIS HAPPENS. RECENTLY IT HAPPENED WITH MY WIFE IN THE CAR, I WAS BRAKING MODERATELY, THE BRAKES FULLY DISENGAGED FOR ABOUT A SECOND, WHEN THEY DID I INCREASED PRESSURE ON THE BRAKE PEDAL AND THE CAR SEVERELY LURCHED WHEN THE BRAKES RE-ENGAGED. THE 2010 PRIUS HAD A RECALL FOR THIS, BUT MINE IS LATE IN THE MODEL YEAR AND WAS NOT SUBJECT TO THAT RECALL. TOYOTA USA AND THE DEALER, OF COURSE, SAYS THERE IS NOT A PROBLEM AND THAT THEY CANNOT DO ANYTHING ABOUT IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10575913March 31, 2014
ELECTRICAL SYSTEM
FUSE BOX COVER LEFT LOOSE BY DEALER AFTER PRIUS RECALL SERVICE. IN THE PROCESS OF DOING THE ENGINE SOFTWARE UPDATE FOR THE PRIUS RECALL, APPARENTLY THE TOYOTA DEALER TECHNICIAN FAILED TO ENGAGE THE HOOKS & TABS AT THE BACK OF THE FUSE BOX COVER, AND JUST "CLICKED" THE FRONT LATCH; THIS LEFT THE FUSE BOX COVER LOOSE AND EXPOSED TO WATER PENETRATION. THE LOOSE FUSE BOX COVER MIGHT PERMIT WATER TO ENTER THE FUSE BOX COMPARTMENT, CAUSING A SHORT. THE SHORT COULD SHUT-DOWN CAR ELECTRICAL SYSTEMS CAUSING A CATASTROPHIC SHUT-DOWN OF ENGINE, AIR BAGS, POWER BRAKES, ETC. THIS COULD EASILY RESULT IN LOSS OF LIFE, WHEN THE ENGINE STOPS AND SAFETY SYSTEMS (AIR BAGS) FAIL DUE TO THE SHORT; THIS SIMILAR TO THE GM IGNITION RECALL ISSUE. THIS IS ESPECIALLY CRITICAL IN A "DRIVE-BY-WIRE" CAR LIKE THE PRIUS. ==>THE TOYOTA PRIUS RECALL IS BEING DONE IMPROPERLY (AT LEAST OCCASIONALLY), LEADING TO A MUCH MORE SERIOUS SAFETY ISSUE. THE COULD LEAD TO PASSENGER INJURY OR DEATH, AT ANY TIME, WITHOUT WARNING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10575357March 28, 2014
AIR BAGS
PASSENGER AIRBAG DOESN'T GO ON 50% OF THE TIME. I TRIED TO REMEDY IT TODAY AT DEALERSHIP, SO I LISTED TODAY AS INCIDENT DATE..BUT REALLY BEEN HAPPENING SINCE OCTOBER 2013 WHEN I BOUGHT IT USED. THE AIR BAG READS: PASSENGER AIRBAG OFF WHEN A PERSON, GREATER THAN 100LBS SITS IN THE FRONT SEAT. I HAVE PHOTOGRAPHIC EVIDENCE OF A PERSON SITTING IN FRONT SEAT, WITH PASSENGER AIRBAG OFF, YET DEALER CANNOT FIX IT BECAUSE THEY COULDN'T REPRODUCE THE PROBLEM, OR COULD GET A MALFUNCTION CODE. I STATED, IT ONLY HAPPENS APPROX 50% OF THE TIME. I ONLY TOOK ONE PHOTO ONE DAY LAST WEEK...I OFFERED I COULD HAVE 20 PHOTOS! OF A PERSON IN THE FRONT SEAT WITH THE SIGN PASSENGER AIRBAG OFF, BUT UNLESS THE DEALER CAN RECREATE IT AND IT WARRANTS A MALFUNCTION CODE, THEN THEY CAN FIX IT. I AM FRUSTRATED BEYOND BELIEF, AS I HAVE PROOF THE AIR BAG SENSOR IS NOT WORKING CORRECTLY, AND YET THE DEALER AND TOYOTA CANNOT FIX IT. THE SERVICE MANAGER STATED HE WOULD "OPEN A CASE" WITH TOYOTA, AND I DID THE SAME AS WELL. I ALSO TOLD TOYOTA I WAS ENTERING THIS INTO THE NHTSA DATATBASE. I PRAY NOTHING EVER HAPPENS TO THE RIGHT FRONT SIDE OF THE CAR...BECAUSE THE AIRBAG IS MALFUNCTIONING AND EVEN WITH MY PREMIER EXTENDED WARRANTY, TOYOTA WILL NOT FIX IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574876March 26, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT STATED THAT WHEN BRAKING TO A STOP, ABRUPT FORCE HAD TO BE APPLIED TO THE BRAKES IN ORDER FOR THE VEHICLE TO RESPOND. THE VEHICLE WOULD SLIDE ABNORMALLY AND THERE WAS A DECREASE IN BRAKING DISTANCE. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN ID NUMBER:13V235000 (SERVICE BRAKES) AND WAS SERVICED HOWEVER, THE FAILURE WAS NOT CORRECTED. THE MANUFACTURER WAS MADE AWARE OF THE BRAKE FAILURE NUMEROUS TIMES. THE VEHICLE WAS NOT FULLY REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 10000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574998March 26, 2014
SERVICE BRAKES, VEHICLE SPEED CONTROL
I CAME TO A RED LIGHT AND WAS BRAKING AND AS IT ALMOST CAME TO A COMPLETE STOP IT JERKED FORWARD. THANKFULLY THERE WASN'T A CAR IN FRONT OF ME OTHERWISE I WOULD OF HIT IT. I'M TAKING IT IN SOON. I DON'T DRIVE IT EVERYDAY AND WHEN I DO IT'S LESS THAN A MILE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574698March 25, 2014
SERVICE BRAKES
PLEASE LET ME STATE THAT I AM EXTREMELY HAPPY WITH THE DEALERSHIP THAT I BOUGHT THE CAR FROM. ALL SERVICES FROM OIL CHANGES TO REPAIRS HAVE DONE BY THIS DEALER ONLY. BUT EVER SINCE I PURCHASED THIS VEHICLE, I HAVE BEEN CONSTANTLY COMPLAINING ABOUT A STRANGE BRAKING ISSUE. WHEN I AM TRAVELING 25 MPH OR ABOVE AND HIT ANY KIND OF IMPERFECTION IN THE ROAD ( IE. RAILROAD TRACK, DIP, POTHOLE, MANHOLE COVER ETC.) MY BRAKES DISENGAGE FOR A SPLIT SECOND. I WILL STILL HAVE MY FOOT ON THE BRAKE AND GO OVER IMPERFECTION AND FOR A BRIEF SECOND THE CAR SURGES FORWARD RAPIDLY AND THEN THE BRAKE ENGAGES AGAIN. I HAVE COMPLAINED ABOUT THIS MORE THAN 3 TIMES. ALL THREE TIMES THE DEALER SAYS THAT THEY CAN NOT REPEAT THIS ISSUE. I NOW HAVE 70,000 MILES ON THE CAR AND THIS IS STILL HAPPENING. ALTHOUGH I AM THE PRIMARY USER OF THIS VEHICLE, MY WIFE REFUSES TO DRIVE THE CAR CALLING IT UNSAFE. TODAY 3.25.2014 I HAVE DROPPED OFF THE CAR AT THE DEALER FOR A RECALL AND I HAVE MENTIONED THE PROBLEM AGAIN, MY SERVICE ADVISER IS NOW TELLING ME THAT THIS RECALL (SOFTWARE UPDATE FOR MOTOR GENERATOR ECU AND POWER MANAGEMENT ECU) SHOULD TAKE CARE OF THE PROBLEM.) HE EXPLAINED THAT THEY ARE UPDATING THE SOFTWARE BRAKE STOP TECHNOLOGY. THE ABOVE RECALL LETTER EXPLAINS THE CONDITION THAT IS BEING REMEDIED AND DOES NOT TRANSLATED TO THE CONDITIONS THAT I AM COMPLAINING ABOUT. PLEASE HELP ME WITH THIS SERIOUS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10573794March 20, 2014
ELECTRICAL SYSTEM
THE LEFT SIDE OF MY ELECTRICAL PANEL THAT DISPLAYS THE WARNING LIGHTS AND THE ODOMETER WENT DARK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10573387March 19, 2014
SERVICE BRAKES, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT STATED THAT WHILE DRIVING 30 MPH ON A BUMPY ROAD, HE DEPRESSED THE BRAKE PEDAL BUT THE VEHICLE LUNGED FORWARD. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION BUT THEY COULD NOT DETERMINE THE CAUSE OF FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 10,000. ...UPDATED 02-03-15 *BF *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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