Toyota Prius Complaints (2010)

2,829 consumer complaints on file.

#10597930June 12, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT STATED WHILE DRIVING IN REVERSE APPROXIMATELY 2 MPH, THE BRAKE PEDAL WAS DEPRESSED AND THE VEHICLE FAILED TO STOP. THE VEHICLE CRASHED INTO A PEDESTRIAN AND ALSO AN OCCUPIED PARKED VEHICLE. THE CONTACT DID NOT SUSTAIN AN INJURY HOWEVER, THE PEDESTRIAN SUFFERED UNKNOWN INJURIES. A POLICE REPORT WAS FILED OF THE INCIDENT. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER FOR DIAGNOSIS. THE TECHNICIAN INFORMED THAT THE BATTERY AMPERAGE WAS DEFECTIVE. THE VEHICLE REMAINED AT THE DEALER FOR FURTHER INVESTIGATION RELATED TO THE BRAKING ISSUE. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 36,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10597664June 11, 2014
SERVICE BRAKES
EVERY TIME I RUN OVER A ROAD BUMP AT SLOWER SPEEDS (10-20 MPH) WITH LIGHT TAP ON THE BRAKE TO SLOW DOWN, THE CAR ACCELERATES ITSELF AT THE TOP OF THE BUMP. WHEN I SEE THE BUMP, I PUSH THE BRAKE PEDAL TO TRY TO SLOW DOWN BUT IT ACCELERATES INSTEAD AT THE TOP OF THE BUMP. I CALLED TOYOTA DEALER SERVICE DEPT AND REPORTED THE INCIDENT. I AM CONCERNED FOR SAFETY REASONS. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596494June 5, 2014
ENGINE
2010 PRIUS 2. MULTIPLE OCCASIONS OF COMPLETE LOSS OF ENGINE POWER AND STALLING AT VARIOUS SPEEDS. COASTED TO THE SIDE OF THE ROAD AND RESTARTED/REBOOTED CAR. ALL INTERIOR LIGHTS STAYED ON BUT THE ENGINE WAS OFF. DEALER COULD NOT REPLICATE THE PROBLEM AND COULD FIND NO FAULTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595884June 3, 2014
SERVICE BRAKES
I OWN A 2010 TOYOTA PRIUS WHICH I BOUGHT IN AUGUST 2013. ON SEVERAL OCCASIONS, APPROXIMATELY, 4-5 TIMES A WEEK, EVERY TIME I RUN OVER A ROAD BUMP OR PATH HOLE AT SLOWER SPEEDS (10-20 MPH), THE CAR ACCELERATES ITSELF. WHEN I SEE THE BUMP OR PATH HOLE, I PUSH THE BRAKE PEDAL TO TRY TO SLOW DOWN BUT IT ACCELERATES INSTEAD. THIS HAS BEEN HAPPENING TO ME SINCE I PURCHASE THE VEHICLE, THE MOST RECENT TIME THIS HAPPENED WAS TODAY, TUESDAY, JUNE 3, 2014. TODAY'S SURGE IN THE ACCELERATION WAS MORE THAN BEFORE. I IMMEDIATELY CALLED TOYOTA AND REPORTED THE INCIDENT. I UNDERSTAND THIS HAS BEEN AN ISSUE SINCE THIS CAR WAS RELEASED IN 2009-2010 AND MANY OTHER OWNERS REPORTED IT IN THE PAST. I AM CONCERNED FOR SAFETY REASONS, KINDLY HAVE TOYOTA ADDRESS THIS ISSUE AS SOON AS POSSIBLE. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594826May 29, 2014
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT STATED THAT THE INSTRUMENT PANEL WAS UNREADABLE DUE TO FOG. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 23,618.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594658May 28, 2014
ENGINE
TWO OCCURRENCES. WAS DRIVING 65 MPH WHEN SUDDENLY CAR BEGAN TO LOSE POWER. WAS UNABLE TO REGAIN ANY POWER BUT WAS ABLE TO COAST TO STOP ON SHOULDER. PRESSED THE ON/OFF BUTTON TO OFF. WAITED A FEW SECONDS AND PUSHED IT ON. WAS THEN ABLE TO DRIVE AGAIN. HOWEVER ABOUT 3 MILES LATER AT 25 MPH THE SAME THING HAPPENED. BOTH SITUATIONS OCCURRED DURING A TURN WITH AN UPHILL GRADE. FIRST TIME THE GRADE CHANGE WAS V.GRADUAL THE SECOND TIME MUCH MORE ABRUPT. NO SUCH PROBLEMS THE PREVIOUS YEAR WE HAVE OWNED THE CAR. DEALER SAID NO CODES WERE FOUND DURING A SCAN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593957May 25, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I WAS LEAVING A PARKING SPACE AND EXITING THE PARKING AREA WHEN BOTH HEADLIGHTS WENT OFF LEAVING ME IN THE DARK. I PULLED OVER AND TURNED THEM ON AND OFF SEVERAL TIMES BUT NOTHING HAPPENED. I HAD THE RUNNING LIGHTS, THE TURN SIGNALS, THE HIGH BEAMS BUT NO LOW BEAMS. I DROVE HOME WITH MY HIGH BEAMS ON. I WENT TODAY AND REPLACED BOTH BULBS THEN TRIED THE LIGHTS AGAIN. NOTHING. I TOOK THE BULBS BACK AND EXCHANGED THEM AND STILL NO HEADLIGHTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593779May 23, 2014
STRUCTURE:BODY, SERVICE BRAKES, HYDRAULIC
WHILST STOPPED AT A TRAFFIC LIGHT, BEHIND A SUBURU, THE BRAKE FAILED AND HIT THE SUBURU. (THIS WAS NOT THE FIRST TIME THE BRAKE FAILED, BUT FORTUNATELY THERE WERE NO OTHER CARS INVOLVED WHEN THE CAR DID NOT STOP. THE DRIVER BELIEVED THAT BLACK ICE WAS INVOLVED, BUT AFTER THE INCIDENT WITH THE SUBURU, REALIZED THAT IT WAS BRAKE FAILURE.) BELIEVING THAT THE AUTO COULD NO LONGER BE TRUSTED, IT WAS SOLD. TOYOTA INSISTED IT WAS DRIVER ERROR., AND CLAIMED THAT THERE WAS NO FAULT IN THE BREAKING SYSTEM. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10593174May 21, 2014
SERVICE BRAKES
2010 TOYOTA PRIUS 2, DEPRESSING BRAKE AS I APPROACH STOP SIGN, HLT A SMALL BUMP OR POT HOLE . CAR BRAKES RELEASE EVEN THOUGH MY FOOT IS STILL ON THE BRAKE. I LURCH FORWARD AND HAVE TO STOMP ON THE BRAKES. IF THERE WAS A CAR IN FRONT OF ME OR A PEDESTRIAN, I WOULD PROBABLY WOULD HAVE HIT THEM. I THOUGHT THIS PROBLEM WAS FIXED IN THE LAST RECALL . EXPERIENCING IT EVERYDAY, I THOUGHT THIS PROBLEM WAS FIXED IN THE LAST RECALL !!!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593185May 21, 2014
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
EVER SINCE ACQUIRING THIS VEHICLE EARLIER THIS YEAR, I HAVE BEEN EXPERIENCING LOSS OF BREAKING FOR A SECOND EVERY TIME I HIT A POTHOLE AND BUMPY SPOT. IT HAPPENS EVERY OTHER TIME. UPON GOGGLING THIS PROBLEM, I LEARNED THAT THE PROBLEM WAS FIRST REPORTED TO NHTSA WAY BACK IN 2009. BUT I DO NOT SEE ANY RECALLS RELATED TO THIS PROBLEM. YOUR WEBSITE SAYS YOU HAVE RECEIVED ABOUT 33 COMPLAINS. UNLESS I MISSED SOMETHING, IS THERE ANY STATUS REPORT FROM TOYOTA OR THE RECALL THAT SPECIFICALLY ADDRESSES THIS PROBLEM? ALSO, I LIVE IN THE EAST COAST, SPECIFICALLY IN NJ. WE HAD A BRUTAL WINTER THIS YEAR. IN ONE INCIDENT, I WAS DRIVING UP A SLIGHTLY ELEVATED ROAD (BARELY 2--5% INCLINE) IN A 25MPH RESIDENTIAL ROAD WITH SLIGHTLY SLIPPERY ROAD (NOT REALLY BLACK ICE PER SE). I LOSS CONTROL AND TRACTION CONTROL LITE UP AND STARTED BEEPING. WHILE TRYING TO BRING THE CAR IN CONTROL, MY CAR ENDED UP ON THE OTHER SIDE (THANKFULLY THERE WERE NO VEHICLES PARKED ON THE OTHER SIDE OR ANY ONCOMING VEHICLES) AND THEN SHIFTED TO THE RIGHT BUT FINALLY MANAGED TO BRING IT BACK IN CONTROL. OTHER MISC INFORMATION: I LEARNED ABOUT A RECALL EARLIER THIS YEAR RELATED TO ECU BOARD PROGRAMMING UPDATE FROM THE NEWS MEDIA (SINCE I WAS A NEW OWNER, TOYOTA PROBABLY DIDN'T HAVE MY INFORMATION SO NEVER GOT RECALL NOTICE) AND I WENT TO THE DEALER FOR UPDATE. I WAS HOPING SOFTWARE UPDATE MIGHT ALSO ADDRESS POTHOLE/LOSS OF BREAK PROBLEM BUT IT HAS NOT HELPED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10588853May 16, 2014
STRUCTURE:BODY
THE OIL DOOR FELLS OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10588993May 16, 2014
SERVICE BRAKES
DRIVING DOWN STREET SLIGHT DOWN HILL , DEPRESSING BRAKE AS I APPROACH STOP SIGN, HLT A SMALL BUMP OR POT HOLE IN STREET. CAR BRAKES RELEASE EVEN THOUGH MY FOOT IS STILL ON THE BRAKE. I LURCH FORWARD AND HAVE TO STOMP ON THE BRAKES. IF THERE WAS A CAR IN FRONT OF ME OR A PEDESTRIAN, I WOULD PROBABLY WOULD HAVE HIT THEM. I THOUGHT THIS PROBLEM WAS FIXED IN THE LAST RECALL !!!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10588237May 13, 2014
POWER TRAIN, HYBRID PROPULSION SYSTEM
MAKING A RIGHT TURN AT 15 MPH AND UPON PRESSING GAS PEDAL TO ACCELERATE AFTER COMPLETING TURN, POWER IS REDUCED TO 'LIMP HOME MODE' AT 10 MPH. CHECK HYBRID SYSTEM MESSAGE APPEARS ON CENTER CONSOLE. 1 MILE LATER THE VEHICLE LOSES ALL POWER AND WILL NOT RESTART. EMERGENCY TOWED TO NEAREST TOYOTA DEALERSHIP. INVERTER ON BACKORDER FROM LOS ANGELES WAREHOUSE AND ESTIMATE IS 3 WEEKS TO REPLACE. RETAIL PRICE OF INVERTER PLUS LABOR AND RENTAL CAR EXPENSES ALL COVERED UNDER WARRANTY IS ABOUT $11,000 USD. TOYOTA HAS BEEN EXEMPLARY IN THIS ORDEAL AND TAKING CARE OF THE CUSTOMER. THIS IS A HEADS UP TO OTHER OWNERS OF INVERTER RELATED TO RECALL: RECALL SUBJECT : INVERTER FAILURE MAY CAUSE HYBRID VEHICLE TO STALL REPORT RECEIPT DATE: FEB 12, 2014 NHTSA CAMPAIGN NUMBER: 14V053000 COMPONENT(S): HYBRID PROPULSION SYSTEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10586956May 12, 2014
HYBRID PROPULSION SYSTEM: INVERTER
2010 TOYOTA PRIUS. CONSUMER WRITES IN REGARDS TO VEHICLE ENGINE PROBLEMS. *SMD THE CONSUMER STATED WHILE DRIVING, SHE HEARD A POP AND THE ENGINE AND POWER STOPPED. SHE COASTED TO THE BOTTOM OF THE HILL AND THE VEHICLE CAME TO A SUDDEN, FULL STOP. THE WARNING MESSAGE ON THE DISPLAY READ, CHECK HYBRID SYSTEM. THE VEHICLE WAS TOWED TO THE DEALER. THE DEALER PERFORMED A DIAGNOSIS, AND INFORMED THE CONSUMER, THE PROBLEM WAS THE COMPUTER THAT RAN THE HYBRID SYSTEM. HOWEVER, THE PART WAS ON NATIONAL BACKORDER. IT TOOK A MONTH, FOR THE PART TO ARRIVE. THE CONSUMER RECEIVED A RECALL NOTICE, FOR THE VERY PART THAT FAILED ON HER VEHICLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10585924May 6, 2014
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
(40) FLEET 2010 TOYOTA PRIUS. CONSUMER WRITES IN REGARDS TO VEHICLES HEADLIGHTS MALFUNCTION. *SMD THE CONSUMER STATED HE HAD TO ROUTINELY REPLACE 7-8 HEADLAMPS PER WEEK ON THE FLEET OF 40 VEHICLES. THE DEALER INFORMED THE CONSUMER THE FREQUENT BURNOUT OF THE BULBS WAS LIKELY DUE TO WITHER SECURITY OFFICERS NOT PROPERLY CARING FOR THE VEHICLE OR THE VEHICLES BEING USED MORE FREQUENTLY FOR PERSONAL USE. ALSO, THE WIRING HARNESS FAILED ON THE VEHICLES. THE CONSUMER STATED THERE IS CURRENTLY 1 VEHICLE IN THE SHOP NOW, AND THE DEALER QUOTED A PRICE OF $8,000.00 TO REPLACE THE WIRING HARNESS.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10586536May 5, 2014
SERVICE BRAKES
WHEN BRAKING, IF A POTHOLE OR BUMP IN THE ROAD IS HIT, THE CAR SEEMINGLY JERKS FORWARD/ACCELERATES FOR A SPLIT SECOND. THIS HAPPENS ON ALMOST A DAILY BASIS AND HAS BEEN EXPERIENCED BY ALL DRIVERS OF THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10585241April 28, 2014
SERVICE BRAKES, AIR BAGS
TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT WAS DRIVING 10 MPH IN A PARKING LOT AND MADE A LEFT TURN WHEN ANOTHER VEHICLE CRASHED INTO THE FRONT PASSENGER DOOR. THE CONTACT DEPRESSED HER BRAKES IMMEDIATELY BUT THE BRAKES FAILED, CAUSING THE CONTACT TO DRIVE OVER A STOP SIGN, A CURB AND THEN CRASHING INTO TWO APARTMENT A/C UNITS. THE AIR BAGS FAILED TO DEPLOY. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT WAS AWAITING A RULING FROM HER INSURANCE ADJUSTER TO DETERMINE WHETHER OR NOT THE VEHICLE WOULD BE DEEMED AS DESTROYED. THE FAILURE MILEAGE WAS 50,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10585139April 27, 2014
VEHICLE SPEED CONTROL
APRIL 23,2014 ENTERED A PARKING STRUCTURE, WHEN PARKING THE CAR, THE CAR ACCELERATED, WITHOUT REASON. CAR HIT AND BROKE THE PARKING BARRIER, WHICH WAS A OAK LOG. REPORTED TO TOYOTA DEALERSHIP BUT DID NOT WANT TO VIEW THE CAR, CLAIMED IT WAS PROBABLY OPERATOR ERROR. FOOT BOTH ON GAS AND BRAKE AT SAME TIME. I DO NOT DRIVE WITH TWO FEET, SAID DID NOT THINK IT WAS THAT. HE THEN REFERRED ME TO THE TOYOTA CORPORATE LINE, I HAVE A FILE WITH THEM ABOUT THE ACCELERATION ISSUE. JUST HAPPY THIS HAPPENED IN A PARKING STRUCTURE AND NOT IN A CROSSWALK SITUATION WHERE A PEDESTRIAN COULD HAVE BEEN HIT. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10585067April 26, 2014
SERVICE BRAKES
CONTINUAL BRAKING PROBLEMS WITH MY CAR. AT LOW SPEEDS APPLYING THE BRAKES ON A SLIPPERY OR BUMPY SURFACE, THERE IS A COMPLETE LACK OF BRAKING FOR A VERY SHORT PERIOD OF TIME. THE CAR SEEMS TO ACCELERATE. THIS WAS SUPPOSEDLY FIXED BY A TOYOTA RECALL. (SSC AOB) WHICH I HAD PERFORMED. STILL HAVE THE PROBLEM. I HAVE COMPLAINED MANY TIMES TO DIFFERENT TOYOTA SERVICE DEPARTMENTS. THE ANSWER IS ALWAYS THEY CANNOT DUPLICATE THE PROBLEM. (THIS LAST TIME THEY TOLD ME THAT, AND THEY DIDN'T EVEN ROAD TEST IT.) HAVE COMPLAINED TO TOYOTA CORPORATE 5/26/2010, FILE #[XXX]. THEY CALLED ME BACK, ON 6/7/2010, STILL NO FIX YET, WILL CONTACT ME WHEN A FIX IS AVAILABLE. I USUALLY DRIVE THIS CAR, MY WIFE DROVE IT TODAY, AND IT HAPPENED TO HER. SCARED HER TO DEATH, DOES NOT WANT TO DRIVE THE CAR ANYMORE. HELP! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10584771April 24, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THE LOW BEAM BULB LAMP CAME LOOSE FROM ITS HOUSING - MELTING THE SOCKET, AND WHILE STILL "WORKING" DID NOT PROVIDE PROPER ILLUMINATION FOR NIGHT DRIVING AND PERHAPS POSED A FIRE HAZARD. UPON TAKING TO THE DEALER, THEY REPLACED THE ENTIRE UNIT (FOR $720.08) AND HAVE ORDERED A RETROFIT BRACKET (IT IS ON BACK ORDER) THAT THEY WILL INSTALLED TO PREVENT RE-OCCURRENCE. SEEMS THERE IS A PROBLEM - THEY KNOW IT - BUT THE PUBLIC BARES THE COST AND POSSIBLE SAFETY ISSUES ASSOCIATED WITH THE PROBLEM. THEY ARE NOT TAKING ANY PROACTIVE ACTION TO INSTALL A RETROFIT BRACKET TO PREVENT THE WORKING LAMP ON THE OPPOSITE SIDE OF THE CAR FROM DISLODGING AND CAUSING A SIMILAR PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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