Toyota Prius Complaints (2010)

2,829 consumer complaints on file.

#10905038September 9, 2016
FUEL/PROPULSION SYSTEM
OIL CONSUMPTION. I PURCHASED MY PRIUS WITH 77000 MILES FOR A LOCAL TOYOTA DEALERSHIP. MY CAR NOW HAS 140000 MILES AND CONSUMES 2-3 QUARTS OF OIL PER WEEK. I HAVE CONTACTED TOYOTA CUSTOMER SERVICE FOR HELP. I WAS DIRECTED TO HAVE AN OIL CONSUMPTION TEST PREFORMED. IF THERE IS A PROBLEM TOYOTA MAY OFFER REPAIR ASSISTANCE HOWEVER MY ENGINE IS NOT ON THE LIST OF TOYOTA APPROVED VEHICLES ELIGIBLE FOR COMPLEMENTARY REPAIR. I AM REQUIRED TO PAY OUT OF POCKET FOR THE TEST AND REPAIRS. I WILL UPDATE WITH RESULTS AS SOON AS POSSIBLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10904298September 7, 2016
SERVICE BRAKES, TRACTION CONTROL SYSTEM
TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. WHEN THE BRAKE PEDAL WAS DEPRESSED AT 35 MPH, THE VEHICLE SKIPPED, JERKED, AND HESITATED TO RESPOND. ALSO, THE ABS AND TRACTION WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE BRAKE BOOSTER PUMP ASSEMBLY ACCUMULATOR WAS LEAKING AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V235000 (SERVICE BRAKES). THE FAILURE MILEAGE WAS 141,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10903862September 6, 2016
EXTERIOR LIGHTING
THREE TIMES IN THE PAST 12 MONTHS I HAVE HAD MY ONE OR THE OTHER OF MY HEADLIGHTS DIM AND GO OUT. THE FIRST TIME I REPLACED BOTH HEADLIGHTS ASSUMING THE LIGHT NEEDED TO BE REPLACED SO I SHOULD JUST DO BOTH. IT HAS OCCURRED TWO ADDITIONAL TIMES AND FINALLY, LAST NIGHT, I RETURNED TO MY PARKED CAR TO DISCOVER BOTH HEADLIGHTS WERE OUT. I WAS FORCED TO DRIVE HOME SWITCHING BETWEEN HIGH BEAMS AND NO LIGHTS. REPLACING BULBS EVERY FEW MONTHS SEEMS EXCESSIVE. LOSING HEADLIGHTS IN THE DARK IS DANGEROUS. THIS PROBLEM NEEDS TO BE ADDRESSED BY TOYOTA AND A RECALL NEEDS TO BE INITIATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10903928September 6, 2016
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
ALL THE LIGHTS ON THE DASH ASSOCIATED WITH ANTILOCK BRAKES, TRACTION CONTROL, BRAKE ARE ON. THE BRAKING HAS CHANGED AND DOES NOT SLOW THE CAR AS FAST AS IT USED TO, ALMOST HIT THE CAR IN FRONT THE FIRST TIME I DROVE IT WITH THE LIGHTS ON THAT MORNING. CAR HAS 50,394 MILES ON IT, NOTICED ALL THE LIGHTS ON WHEN STARTED CAR IN MORNING, BRAKES APPEARED TO WORK NORMALLY WHEN BACKED OUT OF DRIVEWAY, BUT AT HIGHER SPEED STOPS THE CAR TRAVELS A LOT FARTHER AND TAKES A LOT MORE EFFORT TO STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10899525August 30, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V487000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10898979August 26, 2016
AIR BAGS
LAST YEAR (BY A LETTER NOT DATED !) TOYOTA MOTOR SALES USA MAILED US A SAFETY RECALL NOTICE "INTERIM NOTICE" REGARDING THE CURTAIN SHIELD AIR BAGS AND SINCE THEN THE TOYOTA DEALER DID NOT CONTACTED US TO INSTALL THE RETENTION BRACKETS DESIGNED TO PREVENT THE INFLATOR CHAMBERS FROM ENTERING THE CAR INTERIOR. WHEN WILL THE REMEDY BE AVAILABLE ? IF IT IS AVAILABLE CAN WE BE CONTACTED AS SOON AS POSSIBLE BY THE DEALER (JIM COLEMAN TOYOTA, 10400 AUTO PARK AVENUE. BETHESDA, MD 20817). THANK YOU *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10898215August 24, 2016
AIR BAGS
TOYOTA HAS NOT REMEDIED THIS KNOWN ISSUE IN A REASONABLE AMOUNT OF TIME. I, THE CONSUMER, OWNER, AND OPERATOR OF THE VEHICLE IS CONTINUED AT RISK WHILE AND UNTIL TOYOTA PREPARES THE REMEDY PARTS. TIME TO REMEDY IS UNANNOUNCED AND VEHICLE OPERATOR FEELS AT RISK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10898296August 24, 2016
ENGINE
TOYOTA REFUSES TO PROVIDE ANY DOCUMENTATION OR TSB EXPLAINING WHY 2010- 4 CYL. (2ZRFXE) SC20HR11 90919-01253 WAS SUPERSEDED BY SC16HR11 90919-01275 SPARK PLUG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10897586August 22, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR THE AIR BAGS; HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE NHTSA CAMPAIGN NUMBER WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10897389August 20, 2016
SERVICE BRAKES
WE CAME TO THE DEALERSHIP AT AUBURN BLVD AND THEY TOLD US THEY DON'T HAVE A PARTS FOR RECAL AND IT WILL TAKE ABOUT A WEEK TO ORDER THEM . THEY GAVE US A PAPER STATING THAT THE RECAL HAS BEEN FIXED FOR DMV PURPOSES TO RENEW THE REGISTRATION EVEN THOUGH RECAL WASN'T FIXED. IT HAS BEEN MORE THEN 4 MONTHS AND NO ONE FROM DEALERSHIP CALLED US TO INFORM US WHEN THEY'LL ACTUALLY FIX THE RECALLED PART. EVERY TIME I CALL THEM THEY SAY THEY DON'T HAVE PART IN STOCK AND THEY DON'T KNOW WHEN THEY'LL RECEIVE IT. PLEASE HELP!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10897211August 19, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V487000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895927August 15, 2016
SERVICE BRAKES, STEERING
DRIVING ON A EXTREMELY ROUGH STREET, MY CAR JERKED TO THE LEFT. I TRIED BRAKING, BUT UNMOVABLE OBJECTS (STREET SIGN AND PHONE JUNCTION BOX) PROVIDED THE STOP. AIRBAGS DID NOT DEPLOY, BUT FORCE OF CAR PUSHED ME HARD INTO THE STEERING WHEEL. I HAD MY SAFETY BELT ON, PLUS BACK BRACE. EMTS NOTED 60% O2, IN ICU ON RESPIRATOR FOR A WEEK, HOSPITAL FOR 2 WKS. DISTINCTLY, I REMEMBER THE STEERING WHEEL JERKED TO THE LEFT.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10896051August 15, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V487000 (AIR BAGS) WAS RECEIVED IN AUGUST OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10896164August 15, 2016
ENGINE
OIL WARNING SYSTEM CAME ON 4-20-16. OIL CHANGE NOT DUE FOR ANOTHER 1000 MILES. GARAGE CHANGED OIL AT 95188 MILES. LESS THAN 4 MONTHS LATER ON AUG. 9,2016, OIL WARNING SYSTEM CAME ON. I WATCHED AS 3 QUARTS OF OIL WERE ADDED AT MILEAGE 99712, 4524 MILES LATER. PRIUS IS USING 1 QUART OF OIL FOR EVERY 1500 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895572August 13, 2016
ENGINE
OVER THE PAST THREE WEEKS I HAVE NOTICED THE CHECK MAJOR SYSTEM LIGHT FLICKERING WHEN TURNING TO THE LEFT OR RIGHT OR COMING TO A SUDDEN STOP. I TOOK MY CAR IN FOR THE 80,000 MILE CHECK AND TOLD THE SERVICE TECHNICIAN WHAT I HAD SEEN. HE TOLD ME HE COULD TELL ME WHAT THE ISSUE WAS WITHOUT LOOKING AT THE CAR. HE SAID THE CAR WAS BURNING EXCESSIVE OIL, THE ISSUE HAS BEEN REPORTED TO TOYOTA AND HE WOULD FILE A CASE WITH THEM FOR ME. HE ALSO TOLD ME THE COST WAS ABOUT $3000 TO FIX THE PROBLEM, THAT I MAY OR MAY NOT HEAR BACK FROM TOYOTA ABOUT THIS. WHEN THEY FINISHED SERVICING MY CAR THE TECHNICIAN TOLD ME THEY HAD ADDED EXTRA OIL TO TOP IT OFF. THIS IS THE FIRST TOYOTA I HAVE OWNED. I BOUGHT IT NEW AND HAVE NEVER HAD AN ISSUE WITH IT. I HAVE TAKEN IT IN FOR EVERY MAINTENANCE CHECK. I WAS DISAPPOINTED THAT TOYOTA KNOWS ABOUT THIS ISSUE AND HAS DONE NOTHING TO NOTIFY OWNERS OF THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895442August 12, 2016
FUEL/PROPULSION SYSTEM
WHILE ACCELERATING ON A HIGHWAY GOING FROM THE RIGHT LANE TO A LEFT LANE WITH MY TWO YOUNG CHILDREN IN THE CAR, I GOT A" CHECK HYBRID SYSTEM" ON THE SCREEN. WHICH MADE THE CAR UNABLE TO ACCELERATE, ALL I COULD DO WAS TO PUT MY HAZARDS ON AND PULL THRU 3 LANES OF HIGH SPEED CARS TO GET TO A BREAKDOWN LANE NEXT TO AN ON RAMP, SO I WAS IN THE MIDDLE OF THE 4 LANE HIGHWAY AND 2 LANE ON RAMP. I THEN GOT MY KIDS OUT AND RAN ACROSS THE ON RAMP TO PUT THEM ON THE OTHER SIDE OF THE CONCRETE BARRIER FOR PROTECTION. THEN I WENT BACK TO THE CAR TO GATHER WATERS AND FOOD BECAUSE IT WAS 90 DEGREES OUT IN UTAH, I WAITED ON THE SIDE OF THE ROAD FOR 30 MINUTES UNTIL A TOW TRUCK CAME. I AM VERY VERY UPSET ABOUT THIS BECAUSE IT COULD'VE CAUSED AN ACCIDENT AND ALSO PUT OUR LIVES AT STAKE FROM POSSIBLE RE END.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10894313August 9, 2016
AIR BAGS
IT HAS BEEN TWO MONTHS PAST. THE MANUFACTURE STILL DIDN'T TAKE ANY ACTION. I CAN'T SELL MY CAR NOW DUE TO THE RECALL!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10894322August 9, 2016
SERVICE BRAKES
TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT STATED THAT THE BRAKE PEDAL REQUIRED TO BE DEPRESSED SEVERAL TIMES IN ORDER FOR THE VEHICLE TO COME TO A STOP. THE ABS, THE TRACTION CONTROL, AND THE BRAKE WARNING INDICATORS ILLUMINATED. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 159,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10894396August 9, 2016
EXTERIOR LIGHTING
MY LOW BEAN HEADLIGHTS KEEP BURNING OUT ON MY PRIUS. I HAVE REPLACED THEM WITH OEM REPLACEMENT BULBS AND OTHER HIGH QUALITY AFTER MARKET BULBS AND NO MATTER WHICH ONE IT IS IT CONTINUES TO BURN OUT. THEY CONTINUALLY BURN OUT AFTER VERY LITTLE USE AND IN A VERY SHORT TIME FRAME. I MAKE SURE I FOLLOW THE RECOMMENDED HANDLING AND INSTALLATION PROCEDURES TO ENSURE I DON'T COMPROMISE OR WRONGLY INSTALL THE BULBS. THIS IS A MAJOR HAZARD WHILE DRIVING DOWN THE ROAD. I NEVER KNOW WHEN MY HEADLIGHTS ARE GOING TO FAIL. THIS HAS OCCURRED AT NIGHT AND IN WEATHER WHERE HEADLIGHTS WERE NEEDED. THIS IS A MAJOR SAFETY HAZARD AND FROM READING FORUMS, THIS IS A COMMON PROBLEM WITH 2010 TOYOTA PRIUS. THIS IS A SAFETY ISSUE THAT NEEDS TO BE ADDRESSED BY TOYOTA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10893772August 6, 2016
ENGINE
EXCESS OIL CONSUMPTION AT 93,000 MILES. THE TOYOTA DEALER HAS TOLD ME THAT IT WILL COST $13,000 TO REPLACE THE ENGINE AND THAT IS MY ONLY OPTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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