Toyota Prius Complaints (2010)

2,829 consumer complaints on file.

#11351017August 24, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
THE CARS STARTS DOES NOT STAY ON IF I TRY TO DRIVE IT WILL TURN OFF AND DIE OUT .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351028August 24, 2020
SERVICE BRAKES
THE RED BRAKES LIGHT, ABS LIGHT AND THE 'YELLOW SKIDDING CAR' ICON LIGHTS ALL COME ON TOGETHER, BUT INTERMITTENTLY. THE BRAKES OFTEN FEEL DIFFICULT TO PRESS DOWN UPON STARTING THE CAR. OFTER WHEN THE LIGHTS ARE ON, THE BRAKES FEEL SPONGY, OR AS THOUGH THEY MAY NOT STOP THE CAR. I TOOK THE CAR TO THE TOYOTA DEALERSHIP AND THEY CONCLUDED THAT THE MASTER CYLINDER AND OTHER PARTS NEEDED REPLACING. I FOUND OUT THAT TOYOTA HAS HAD LOTS OF PROBLEMS WITH THESE BRAKE CYLINDERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351043August 24, 2020
SERVICE BRAKES
I EXPERIENCED A SIGNIFICANT LOSS OF BRAKE PERFORMANCE ACCOMPANIED BY MANY WARNING LIGHTS ON THE DASHBOARD, INCLUDING ONE THAT INDICATED A PROBLEM WITH THE ABS BRAKE SYSTEM IN MY 2010 PRIUS. UPON IMMEDIATELY TAKING THE CAR TO THE DEALERSHIP, I WAS TOLD THAT TOYOTA EXTENDED A WARRANTY PROGRAM (ZJB & ZKK) FOR THE SOURCE OF THE PROBLEM ABS BRAKE ACTUATOR/MASTER CYLINDER FAILURE, BUT THAT I WAS NOT ELIGIBLE FOR THE WARRANTY COVERAGE BECAUSE THE DEADLINE HAD EXPIRED. MY CAR WAS UNDER 150,000 MILES, AS REQUIRED BY THE WARRANTY, AND DISPLAYED THE CORRECT FAILURE CODE AS REQUIRED BY THE WARRANTY. BUT, SINCE MY CAR DID NOT EXPERIENCE THE PROBLEM OR DISPLAY AN ERROR CODE BEFORE THE END OF FEBRUARY 2020, I WAS TOLD THAT I WAS INELIGIBLE. I WAS INFORMED THAT I WOULD HAVE TO PAY OVER $4100 FOR A REPAIR THROUGH THE DEALERSHIP, BUY A NEW CAR OR TAKE MY CHANCES AND DRIVE THE CAR 'AS IS' UNTIL I COULD FIND A CHEAPER SOLUTION. THE CHEAPER SOLUTION WOULD BE TO FIND ANOTHER ABS UNIT AT A SALVAGE YARD, AND HAVE A NON-TOYOTA CERTIFIED MECHANIC INSTALL IT. THERE IS NOTHING TO INDICATE A SALVAGE YARD UNIT WILL NOT SIMPLY FAIL AGAIN. I WAS WELL WITHIN THE 150,000 MILE LIMIT OF THE WARRANTY. SO, I AM TO ACCEPT RESPONSIBILITY FOR THE REPAIR OF A PART THAT TOYOTA ADMITS IS FAULTY, AND WOULD HAVE REPLACED IF THE PROBLEM WOULD HAVE SURFACED A MERE SIX MONTHS EARLIER? I BELIEVE TOYOTA'S WARRANTY EXTENSION TO BE A MEAGER ATTEMPT AT APPEASING THE NHTSA AND OTHER AUTHORITIES SO THEY DO NOT HAVE TO LAUNCH A FULL SCALE RECALL. THEY ARE ENDANGERING THE LIVES OF HUNDREDS OF THOUSANDS OF PEOPLE WHO DEPEND ON THESE CARS ON A DAILY BASIS, AS THEY SHOULD NOT ASK THEIR CUSTOMERS TO EXPERIENCE A MAJOR BRAKE FAILURE BEFORE THE MANUFACTURER WILL AGREE TO FIX A KNOWN PROBLEM (OR NOT FIX IT, RATHER, AS THE TIME LIMIT HAS EXPIRED). TOYOTA IS PUTTING PROFITS AHEAD OF SAFETY, DURING A PANDEMIC. I THE NHTSA TO HELP US.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350718August 21, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNED A 2010 TOYOTA PRIUS. THE CONTACT STATED THAT AFTER DRIVING HIS VEHICLE FOR SEVEN HOURS, THE CONTACT HAD PARKED THE VEHICLE IN HIS FRIEND'S DRIVEWAY. THIRTY MINUTES LATER, THE CONTACT'S FRIEND RECEIVED A KNOCK ON THE DOOR FROM A FIREMAN ASKING HIM WHO OWNED A PRIUS. AFTER THE CONTACT IDENTIFIED HIMSELF AS THE OWNER, THE FIREMAN INFORMED HIM THAT HIS VEHICLE WAS INVOLVED IN A FIRE. A FIRE REPORT AND POLICE REPORT WERE FILED AT THE SCENE. NO INJURIES WERE REPORTED AS RESULT OF THE FIRE. THE VEHICLE WAS DESTROYED BY THE FIRE AND WAS TOWED TO AN INDEPENDENT JUNK YARD. THE CONTACT NOTIFIED THE MANUFACTURER OF THE FAILURE AND THE CONTACT WAS GIVEN A CASE NUMBER. THE CONTACT WAS ALSO INFORMED THAT AN INVESTIGATION WOULD BE LAUNCHED REGARDING THE MATTER. THE CONTACT HAD SENT PHOTOS AND EMAIL CORRESPONDENCES TO THE MANUFACTURER; HOWEVER, HE NEVER HEARD BACK FROM THE MANUFACTURER. UPON INVESTIGATION, THE CONTACT DISCOVERED A RECALL ON HIS VEHICLE UNDER NHTSA CAMPAIGN NUMBER: 18V684000 (HYBRID PROPULSION SYSTEM) WHICH HE LINKED TO HIS FAILURE. THE CONTACT HAD NOT SPOKEN TO A DEALER ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 77,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11350435August 20, 2020
ENGINE
WHILE DRIVING ON HIGHWAY THE VEHICLE LOSES POWER CAUSING IT TO LOCSE SPEED QUICKLY. THIS IS EXTREMELY DANGEROUS IF YOU ARE IN AN AREA WHERE IT IS HARD TO PULL OFF. IT WILL DRIVE 42MPH UNTIL THE BATTERY DIES. THIS IS MORE COMMON THAN MOST ISSUES WITH THIS MODEL. PLEASE MAKE TOYOTA REPLACE THE ENGINES IN THESE VEHICLES. "CHECK HYBRID SYSTEM"
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350455August 20, 2020
ELECTRICAL SYSTEM
WHILE IN MOTION DRIVING AT 50 MPH, WARNING BEEP SIGNALED AND CAR STARTED SLOWING DOWN. NOTIFICATION ON THE DASHBOARD READ "CHECK HYBRID SYSTEM". VEHICLE EVENTUALLY SLOWED TO A STOP AND PUT ITSELF IN NEUTRAL AUTOMATICALLY. TOOK IT TO A MECHANIC WHO SAID IT IS THE INVERTER/CONVERTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349349August 15, 2020
UNKNOWN OR OTHER
GOT CODE ABS PUMP C13591 FROM TOYOTA DEALER, THEY REFUSE TO FIX UNDER WARRANTY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343993August 7, 2020
SERVICE BRAKES
BRAKES SYSTEM WARNING INDICATORS LIGHT UP. BRAKES FEEL WEAK, NEED TO STEP HARDER THAN NORMAL TO START SLOWING DOWN. I LOOKED THIS UP ON THE INTERNET AND THIS A KNOWN DEFECT THAT TOYOTA COVERS UNDER 'CUSTOMER SUPPORT PROGRAM ZJB' FOR A CERTAIN PERIOD ONLY. OF COURSE IT HAPPENS RIGHT AFTER THAT COVERAGE PERIOD. THIS SHOULD BE A RECALL AS IT AFFECTS A KNOWN SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343173August 4, 2020
SERVICE BRAKES
THE BRAKES WENT COMPLETELY OUT ON THE VEHICLE WHILE DRIVING ON THE HIGHWAY. I HAD NO ABILITY AT ALL OTHER THAN THE EMERGENCY BRAKE. THE DEALER SAID THAT THE CAUSE WAS THE BRAKE BOOSTER AND MASTER BRAKE CYLINDER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340100July 18, 2020
SERVICE BRAKES
I WAS AT HIGHWAY SPEED WHEN FOUR ANNUNCIATOR LIGHTS ILLUMINATED ON THE DASH (MASTER WARNING, BRAKE SYSTEM WARNING LIGHT, ABS WARNING LIGHT, SLIP INDICATOR). I DECELERATED VEHICLE USING ENGINE POWER THEN APPLIED BRAKES. BRAKE PEDAL DEPRESSED APPROX. 3/4 TRAVEL (MUCH FURTHER THAN NORMAL) BEFORE BRAKING ACTION FELT. I STOPPED VEHICLE, RECYCLED POWER AND WARNING LIGHTS REMAINED ILLUMINATED AND BRAKE RESPONSIVENESS WAS UNCHANGED. UPON REACHING DESTINATION, I DOWNLOADED ERROR CODE (C1391) THEN CALLED LOCAL TOYOTA SERVICE CENTER. INFORMED THAT ENHANCED WARRANTY LETTER ZJB ADDRESSED THIS ISSUE, HOWEVER COVERAGE EXPIRED 6 WEEKS AGO. SERVICE CENTER DIRECTED ME TO TOYOTA CUSTOMER CARE. TOYOTA CUSTOMER CARE CONFIRMED THAT THE REPAIR COVERAGE HAD RECENTLY EXPIRED AND THEY WERE NOT ABLE TO OFFER ANY ASSISTANCE WHATSOEVER. DUE TO THE GLOBAL PANDEMIC, MY DRIVING HAD BEEN SEVERELY CURTAILED SINCE MARCH. NOW JULY, A REQUIRED WORK TRIP LED TO THIS MALFUNCTION. THIS ISSUE SHOULD BE CLASSIFIED AS A RECALL AND NOT A WARRANTY WITH AN EXPIRATION. A MAJOR, FLEE-WIDE BRAKING ISSUE SHOULD REQUIRE THE MANUFACTURER TO REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340021July 17, 2020
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
PRIUS HAS LESS THAN 100K MILES AND HAS BEEN RUNNING PERFECTLY. TODAY WHILE DRIVING, THE BRAKE, ABS AND TRACTION CONTROL LIGHTS CAME ON SIMULTANEOUSLY AND BEGAN ALARMING, WHILE SUDDENLY MY BRAKE LOCKED UP. THIS COULD CAUSE ACCIDENT AND INJURY IF IT OCCURRED UNDER THE RIGHT CIRCUMSTANCES. APPARENTLY THERE WAS A PREVIOUS BRAKE BOOSTER RECALL THAT I WAS NEVER NOTIFIED OF AND WHICH HAS SINCE EXPIRED. THIS RECALL SHOULD BE REISSUED TO INCLUDE THE MANY 2010 PRIUSES AFFECTED BY THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338581July 10, 2020
ELECTRICAL SYSTEM, AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE
TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT STATED THAT AT START-UP THE AIR BAGS WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO PARKWAY TOYOTA LOCATED AT 50 SYLVAN AVE, ENGLEWOOD CLIFFS, NJ 07632, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT CLOCKSPRING SPIRAL CABLE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 88,680. *LN CONSUMER STATED PRIUS WAS NOT PART OF THE RECALL.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337964July 7, 2020
SERVICE BRAKES
THE BRAKES FAILED ON THE VEHICLE AND I LOST ALL ABILITY TO STOP. SEVERAL DASHBOARD LIGHTS WERE TRIGGERED ABOUT LOSS OF ABS AND BRAKING. I WAS ABLE TO STOP THE VEHICLE ONLY THROUGH THE EMERGENCY BRAKE. THE TOYOTA DEALER INDICATED THAT THE PROBLEM WAS A FAILED BRAKE BOOSTER AND BRAKE BOOSTER PUMP ASSEMBLIES. THERE HAVE BEEN NUMEROUS COMPLAINTS ABOUT THIS ISSUE AND TPYOTA NEEDS TO RECALL AND REPAIR THIS IISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337306July 3, 2020
SERVICE BRAKES
TRACTION WARNING LIGHT, BRAKE LIGHT AND ABS LIGHT ALL CAME ON AT SAME TIME WHILE DRIVING ON THE HIGHWAY. I WAS TOLD BY A TOYOTA DEALERSHIP IT IS A MALFUNCTION WITH THE BRAKE BOOSTER WHICH IS ROUGHLY A $3000.00 REPAIR JOB AT TOYOTA DEALERSHIP. CUSTOMER SUPPORT PROGRAM "ZJB" WAS CREATED BY TOYOTA NORTH AMERICA FOR THIS ISSUE IN RESPONSE TO THOUSANDS OF PRIUS MODELS EXPERIENCING THIS SEVERE MALFUNCTION, HOWEVER, MY 2010 PRIUS IS NO LONGER ELIGIBLE FOR COVERAGE FOR THIS REPAIR, EVEN THOUGH OTHER PRIUS MODELS ARE STILL ELIGIBLE FOR COMPLETE COVERAGE FOR THIS REPAIR. THIS IS A SAFETY HAZARD AND TOYOTA NORTH AMERICA NEEDS TO STAND BY COVERAGE FOR THIS GRAVE MALFUNCTION FOR ALL MODELS REGARDLESS OF YEAR OR MILEAGE. THE DEALERSHIP TOLD ME THE CAR IS NOT SAFE TO DRIVE, THE BRAKES ARE NOT OPERATING AT FULL CAPACITY. THIS IS A SAFETY HAZARD AND HAPPENED WHILE I WAS DRIVING ON THE HIGHWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330449June 23, 2020
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
MY ABS SYSTEM STARTED SHOWING SIGNS OF PROBLEMS, AND I STARTED GETTING CODES FOR ALL SORTS OF BRAKE-RELATED ISSUES. MY BRAKES ENDED UP LOCKING UP AND NOT WORKING, AND MY BATTERY IN MY CAR DIED BECAUSE IT WAS THE BRAKE SYSTEM WAS NOT ABLE TO RECHARGE MY BATTERY. EVEN THOUGH I STARTED HAVING ISSUES WITH IT IN FEBRUARY, APPARENTLY TOYOTA SAID THAT BECAUSE I HAD A 2010 PRIUS, THAT SINCE NOVEMBER 31, 2019 HAD PASSED, THE RECALL/EXTENDED WARRANTY "RAN OUT" ON IT. EVEN THOUGH THIS IS A PROBLEM THAT OBVIOUSLY WASN'T FIXED IN THE FIRST PLACE. SO WHEN I TOOK IT TO THE DEALERSHIP TO GET A DIAGNOSTICS RAN ON IT, THEY SAID THAT THEY NEEDED $3,200 TO FIX THE VEHICLE. THIS INCLUDED BOTH THE PURCHASING AND INSTALLATION OF A NEW BRAKE BOOSTER/MASTER CYLINDER ASSEM AND AN ABS PUMP MOTOR ASSEM. I OBVIOUSLY DO NOT HAVE THE MONEY FOR THE REPAIR AND THEY ARE TELLING ME TO GO KICK ROCKS. THIS IS NOT RIGHT AND BECAUSE OF THE BRAKE ISSUE NOT BEING FIXED IN THE FIRST PLACE, IT THEN ALLOWED MY BATTERY (WHICH RUNS AROUND $1,500) TO GET COMPLETELY DRAINED AND PREVENTED IT FROM BEING PROPERLY RECHARGED BY THE BRAKE SYSTEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329130June 16, 2020
SERVICE BRAKES
TL* THE CONTACT OWNED A 2010 TOYOTA PRIUS. THE CONTACT STATED THAT WHILE HER HUSBAND WAS DRIVING AT 40 MPH, THE VEHICLE IN FRONT SUDDENLY STOPPED, THE BRAKE PEDAL WAS DEPRESSED HOWEVER IT FAILED TO ENGAGE CAUSING HIM TO REAR END THE OTHER VEHICLE. THE CONTACT MENTIONED THAT HER HUSBAND WAS ALREADY DEPRESSING THE BRAKE PEDAL WHEN THEY COMPLETELY FAILED. THE AIR BAGS DID NOT DEPLOY. THE CONTACT STATED THAT THE FRONT SEAT PASSENGER IN THE OTHER VEHICLE WAS TRANSPORTED TO THE HOSPITAL BY AMBULANCE DUE TO FEELING NAUSEOUS. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AUTO BODY REPAIR FACILITY WHERE IT WAS AWAITING INSPECTION BY THE INSURANCE COMPANY. THE CONTACT STATED THAT THE VEHICLE WAS A POSSIBLE TOTAL LOSS AAS THE RADIATOR AND ENGINE WAS DAMAGED. THE VEHICLE HAD BEEN SERVICED AT CLEARWATER TOYOTA (21799 US HWY 19 N, CLEARWATER, FL 33765 800-667-905) FOR A BRAKE ISSUE. THE DEALER REFUSED TO REPAIR THE BRAKES UNDER AN EXTENDED WARRANTY DUE TO AN INCORRECT CONSISTENT FAILURE CODE. THE MANUFACTURER STATED THAT THE SENSOR WAS NOT ALERTING ENOUGH FOR THE REPAIRS TO BE COVERED. THE FAILURE MILEAGE WAS 200,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11327563June 6, 2020
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
I BROUGHT MY TOYOTA PRIUS TO TOYOTA DEALER AS ABS ALERT WAS ON AND I LOST CONTROLLING THE BRAKE. TOYOTA DEALER GAVE ME AN ESTIMATE FOR REPAIR AT $2,850.00 ( P1391 ABNORMAL LEAK IN ACCUMULATOR PUMP REC MASTER CYLINDER WITH BRAKE BOOSTER AND BRAKE BOOSTER PIMP ASSEMBLY) DUE WARRANTY ENHANCEMENT EXPIRED 05.09.2020 OR 150,000,MILES. I'VE GOT ABS ALERT IN THE BEGINNING OF MAY'20, HOWEVER, DUE TO COVID-19 STAY-HOME ORDER, I HAD TO STAY HOME AND WON'T ABLE TO BRING MY CAR UNTIL END OF MAY, .2020. I WAS ADVISED BY TOYOTA DEALERSHIP TO CONTACT TOYOTA CUSTOMER RELATION AS THEY MAY CONSIDER TO EXTEND THE WARRANTY, SO I CONTACTED TOYOTA CUSTOMER RELATION( ACTUALLY I WAS TRANSFERRED TO FINANCIAL DEPARTMENT) AND THEY DENIED TO EXTEND THE WARRANTY, AND THEY REPEATED AS " WARRANTY IS WARRANTY" . I WAS VERY DISAPPOINTED WITH TOYOTA'S UNKIND DECISION AND SERVICE UNDER COVID-19 SITUATION. I READ TOYOTA 2010 HAS PROBLEMS OF BRAKE ISSUES, SO I WANT TOYOTA TAKE A RESPONSIBILITY TO FIX MY BRAKE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327579June 6, 2020
EXTERIOR LIGHTING
LOW BEAM STARTED GETTING DIM, BUT WERE BRAND NEW. THEY BOTH SUDDENLY FAILED ON THE HIGHWAY ALMOST CAUSING A CRASH. I REPLACED BULBS AND THEY WERE DIM AGAIN. I WENT TO BUY THE TOP LINE HEADLIGHTS THINKING THAT WAS THE ISSUE, BUT I DISCOVERED THE PASSENGER SIDE HEADLIGHT ASSEMBLY WAS CORRODED AND MELTED. ONCE I TURNED THE CAR ON IT BEGAN SMOKING. I CAN'T INSTALL ANY LIGHTS NOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326958June 2, 2020
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
BRAKES AND VDC SYSTEM CONSTANTLY ENGAGE DURING U-TURNS, TIGHT TURNING CIRCLES, CAUSING THE CAR TO BRAKE UNEXPECTEDLY. WHILE NOT ACCIDENT HAS HAPPENED, IT HAS CAUSED A FEW NEAR MISSES AS MY WINDOW TO TURN SHRINKS BECAUSE THE CAR IS BRAKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326618May 30, 2020
FUEL/PROPULSION SYSTEM
VEHICLE SHUTTERED AND WARNING LIGHTS CAME ON WHILE DRIVING ON BUSY ROADWAY. WAS ABLE TO PULL ONTO SIDE STREET AND STOPPED VEHICLE. OUTSIDE TEMPERATURES WERE OVER 100 DEG F AND MY WIFE WAS ALONE WITH THE VEHICLE. ATTACHED MECHANIC ESTIMATE LISTS CODES AND INDICATES THE INVERTER FAILED. WE HAD THE ECU UPDATED IN 2016 TO AVOID THIS FAILURE BUT BELIEVE TOYOTA'S ECU FLASH FAILED TO FIX THE ISSUE. SUBSEQUENT EXTENDED WARRANTY DID NOT COVER THIS VEHICLE'S VIN # ACCORDING TO TOYOTA DEALERSHIP WE CONTACTED ON 05/29/2020. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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