Toyota Prius Complaints (2008)

1,497 consumer complaints on file.

#10966665March 18, 2017
STRUCTURE:BODY, SERVICE BRAKES, WHEELS
MY 2008 PRIUS (67,500 MILES) REGULARLY SERVICED AT THE TOYOTA DEALER HAD A CATASTROPHIC BRAKE FAILURE WHILE I WAS GOING IN REVERSE DOWN MY DRIVE WAY . I HAVE DONE THE SAME MANEUVER EVERY DAY FOR MORE THAN 20 YEARS IN THIS DRIVEWAY AND NEVER HAD A PROBLEM. AS THE BRAKES FAILED I ATTEMPTED TO PUMP THE BRAKE PEDAL MORE TO NO AVAIL. THE CAR CROSSED THE STREET AND WENT IN THE NEIGHBOR YARD ACROSS FROM MY DRIVEWAY. THE CAR IS TOTALED AND I BELIEVE IT WAS A COMPLETE BRAKE FAILURE THAT CAUSED THE ACCIDENT. I WOULD LIKE TOYOTA TO COMPENSATE ME FOR THE TOTAL LOSS OF MY CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10959859March 9, 2017
SERVICE BRAKES
TL* THE CONTACT OWNS A 2008 TOYOTA PRIUS. THE CONTACT STATED THAT THE ABS AND VSC WARNING INDICATORS RANDOMLY FLASHED. THE DEALER WAS NOTIFIED OF THE FAILURE, PERFORMED A MULTI-POINT INSPECTION, AND STATED THAT THE BRAKE ACTUATOR NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 37,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957512February 28, 2017
SERVICE BRAKES, VEHICLE SPEED CONTROL
I WAS IN AN AUTOMOBILE ACCIDENT WHERE I REAR ENDED VEHICLE IN FRONT OF ME. I TRIED TO STOP BUT THE VEHICLE WOULD NOT STOP OR EVEN MAKE AN ATTEMPT TO SLOW DOWN. MY ANKLE SUFFERED A SEVERE TWIST FROM TRYING TO APPLY BRAKES. THERE WAS PLENTY OF ROOM TO STOP BUT THE BRAKES WOULD NOT REACT TO SLOW DOWN VEHICLE. THERE WAS A CAR COMING IN THE ONCOMING LANE SO I COULD NOT GO AROUND VEHICLE IN FRONT OF ME. MY VEHICLE WAS IN MOTION IN THE CITY AND I WAS GOING STRAIGHT. THE PAVEMENT WAS A LITTLE ROUGH AND MY ABS LIGHT WAS GOING OFF AND ALL I COULD DO WAS HIT VEHICLE IN FRONT OF ME DUE TO BRAKES FAILING AND NOT SLOWING ME DOWN.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#10956112February 21, 2017
ELECTRICAL SYSTEM
MORE RECENTLY, I AM CONCERNED ABOUT SAFETY AND SERVICEABILITY OF MY CAR - TOYOTA PRIUS SECOND GENERATION. THE CAR WAS PURCHASED IN THE U.S. AND IMPORTED TO RUSSIA, VIN [XXX]. THE CAR CHECK SHOWED THAT THERE ARE SOME PROBLEMS ON THESE CARS. I CHECKED THIS ON SITE TOYOTA.COM/RECALLS, AND RECEIVED THE FOLLOWING INFORMATION: 1. SAFETY RECALL C0T 2.SAFETY RECALL C0U MY PRIUS HAS NOT COMPLETED CAMPAIGN STATUS OF SAFETY RECALL. NOW MY WATER PUMP IS BROKEN. I SENT THE REQUEST TO THE TOYOTA US AND RUSSIAN DISTRIBUTOR IN SEPTEMBER 2016 (I THINK IT IS ENOUGH) BUT THEY DON'T WANT TO HELP ME. ONE OF MY REQUESTS HAS BEEN DOCUMENTED AT YOUR NATIONAL HQ UNDER FILE #[XXX]. BUT NOW IF I ASK US DISTRIBUTOR ABOUT REQUEST STATUS THEY ANSWER IS LIKE THAT: "[XXX], WE SINCERELY APOLOGIZE; ONCE WE CAN PROVIDE AN ANSWER TO YOU WILL BE CONTACTED DIRECTLY ON THE NEXT STEPS TO TAKE. [XXX] TOYOTA CUSTOMER EXPERIENCE CENTER" THE RUSSIAN DISTRIBUTOR ANSWERED THAT MY PRIUS DON'T COVERED BY SAFETY RECALL PROGRAM, AND I NEED TO FIX MY PRIUS PROBLEM BY MYSELF. CAN YOU HELP ME WITH MY PROBLEM? I DON'T KNOW WHAT CAN I DO MORE TO FIX MY PROBLEM? I WANT TO SEND TO YOU THE NECESSARY INFORMATION: 1. FULL NAME OF THE REGISTERED OWNER: [XXX] . 2. REGISTERED OWNER'S PHYSICAL ADDRESS IN RUSSIA (NO APO ADDRESS): [XXX] 3. REGISTERED OWNER'S PHONE NUMBER IN RUSSIA: [XXX] 4. NAME AND ADDRESS OF THE TOYOTA DEALER WHERE I WOULD LIKE THE RECALL TO BE COMPLETED: "TOYOTA CENTER PRIMORSKIY" SHKOLNAYA ST. 96A, SAINT-PETERSBURG, 197374, RUSSIA. TEL. +7 812 336-38-88 HTTP://TOYOTACENTER.RU/ 5. VERIFICATION OF THE REGISTERED OWNER'S EMAIL ADDRESS: [XXX] I HOPE TO CONTINUE TO REMAIN A FAN OF THE BRAND TOYOTA. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10955517February 19, 2017
ELECTRICAL SYSTEM
MFD MULTI FUNCTION DISPLAY SCREEN DOESN'T RESPOND TO TOUCH. HAVE TO OPERATE THROUGH STEERING WHEEL. SO HAVE TO TURN ON A/C TO RUN HEATER AND CAN'T CONTROL THE FLOW OF THE AIR PRESSURE. LOOKING ON THE INTERNET, (PRIUS CHAT) THIS HAS BEEN A COMMON PROBLEM WITH FIRST AND SECOND GENERATION CARS. DEALER WANTS $5000 TO REPAIR. THE CAR IS ONLY WORTH $5,500. IT SHOULD BE A RECALL ITEM DUE TO ALL THE FAILURES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954783February 15, 2017
EXTERIOR LIGHTING
JUST PURCHASED THIS VEHICLE. LEFT HEADLIGHT WILL FLICKER A FEW TIMES AND THEN GO OUT. THE WHOLE LIGHT IS OFF, BOTH LOW AND HIGH BEAMS WILL NOT WORK. IF I TURN THE LIGHTS OFF AND THEN BACK ON IT WILL WORK AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954578February 14, 2017
UNKNOWN OR OTHER
THE BACK LATCH ON MY 2008 TOYOTA PRIUS TRUNK HAS BEEN MADE WITH FAULTY MATERIALS. THE POOR CHOICE IN MATERIALS USED TO CONSTRUCT THE LATCH ARE A SAFETY CONCERN. IN EXTREME TEMPERATURES, THE LATCH DOES NOT FUNCTION PROPERLY. IN EXTREME HEAT, THE LATCH MELTS AND BURNS AND STICKS TO MY HAND AND ANYTHING ELSE IT COMES IN CONTACT WITH. IN EXTREME COLD TEMPERATURES I AM UNABLE TO GET MY TRUNK OPEN. THIS WAS A DESIGN FLAW THAT COULD AFFECT MY SAFETY IF I WAS EVER IN NEED OF GETTING INTO MY TRUNK, OR OUT OF IT IN A LIFE OR DEATH SITUATION. IF I WAS STUCK IN MY CAR AND THE ONLY WAY OUT WAS THROUGH MY TRUNK BECAUSE OF A CRASH OR AVALANCHE OR OTHER DISASTER, I BETTER HOPE THAT IT'S ON A NICE WARM DAY, BECAUSE IF IT'S ON A COLD DAY I'M SCREWED AS IT WILL BE NEARLY IMPOSSIBLE TO GET ME OUT. THIS IS A DESIGN FLAW ON THE PART OF TOYOTA, AND I WOULD APPRECIATE THEM TAKING INTO ACCOUNT THEIR CUSTOMERS SAFETY AND REMEDYING AN ISSUE THAT WAS CAUSED BY THEM USING A MATERIAL THAT DOES NOT WORK IN EXTREME TEMPERATURES. I LOVE A LOT ABOUT MY PRIUS, BUT A LATCH THAT MELTS AND FREEZES AND ONLY WORKS PROPERLY WHEN THE TEMPERATURE IS BETWEEN 45 AND 75 ISN'T ACCEPTABLE TO ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10950136February 7, 2017
EXTERIOR LIGHTING
HEADLIGHTS FLICKER AND TURN OFF AND ON. HAVE HAD HEADLIGHTS REPLACED 3 TIMES AND PROBLEM REOCCURS. LIGHTS ARE ON WHEN I START DRIVING THEN TURN OFF AND SOMETIMES TURN BACK ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10948976February 2, 2017
EXTERIOR LIGHTING
WHILE DRIVING IN THE DARK MY PASSENGER SIDE HEADLIGHT WENT OUT. THEN A FEW DAYS LATER IT SWITCHED TO THE DRIVER SIDE HEADLIGHT GOING OUT. NOW WHILE DRIVING AT NIGHT THEY WILL GO OFF AT LEAST 10 TIMES ON MY 9 MILE FREEWAY DRIVE. IT IS NOT SAFE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10948661January 31, 2017
EXTERIOR LIGHTING
MY 2008 TOYOTA PRIUS HAS HID HEADLAMPS. WHEN THE VEHICLE WAS STILL UNDER WARRANTY, AON OF THE HEADLAMPS WENT OUT, SO I TOOK IT TO TOYOTA, AND THEY REPLACED THE BURNED OUT HEADLAMP AND ALSO REPLACED THE OTHER HEADLAMP, SAYING THAT THERE WAS A PROBLEM WITH THE HEADLAMPS, AND THE NEW HEADLAMPS SHOULD SOLVE THE PROBLEM. I HAD TO REPLACE ANOTHER HEADLAMP AT ABOUT 80,000 MILES, AND THE OPPOSITE SIDE HEADLAMP AT ABOUT 90,000 MILES. SINCE I REPLACED THE LAST HEADLAMP, THE RIGHT ONE, IT WENT OUT AGAIN, SO I REPLACED IT AGAIN. NOW THAT SAME HEADLAMP KEEPS GOING OUT, AND THEN IT GOES BACK ON, IT DOESN'T APPEAR TO BE HEAT RELATED, AS SOMETIMES IT IS OFF WHEN I FIRST START THE CAR AND SHORTLY THEREAFTER, IT COMES ON. IF I FLASH THE BRIGHT SWITCH BACK AND FORTH IT MAKES NO DIFFERENCE. IT ALWAYS SEEMS TO BE THE LOW BEAM. IF I REPEATEDLY FLASH THE HI-LOW SWITCH, EVENTUALLY THE LOW BEAM WILL GO OUT, THEN IF I TURN THE LIGHT SWITCH OFF AND ON AGAIN, THE LOW BEAM RETURNS BACK ON. I HAVE REPLACED THE LAMP WITH ONE THAT I THOUGHT WAS BURNED OUT AND THE SAME THING HAPPENS. I HAVE CHECKED ON LINE, AND HAVE READ HOW PEOPLE TAKING THEIR PRIUS TO THE DEALER ARE BEING CHARGED FROM $300.00 TO $4000.00 FOR CHANGING VARIOUS PARTS, AND STILL ARE HAVING THE SAME PROBLEM. I HAVE BEE STOPPED BY THE POLICE TWICE FOR HAVING 1 HEADLIGHT OUT, AND I NEVER KNOW WHEN IT IS GOING TO BE OUT. I HAVE READ OF SOME PEOPLE HAVING THE PROBLEM WITH BOTH HEADLIGHTS, AND KNOW THAT IT IS AN ACCIDENT JUST WAITING TO HAPPEN. I HAVE EVEN TRIED TO SEE IF THERE WAS AN OPTION AVAILABLE TO CHANGE THE HEADLIGHTS FROM HID TO HALOGEN, BUT COULD NOT FIND ANY SUCH OPTION AVAILABLE. SINCE THIS SEEMS TO BE A WIDESPREAD PROBLEM, AND AN OBVIOUS SAFETY ISSUE, SHOULDN'T TOYOTA STEP UP AND OFFER A SOLUTION? I WOULD APPRECIATE IF THIS PROBLEM COULD BE INVESTIGATED. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10948680January 31, 2017
ENGINE
TOYOTA HAS EXCLUDED THE PRIUS IN ADVISING THEIR OWNER ABOUT EXCESSIVE OIL CONSUMPTION BUT INCLUDED THE CAMRY, COROLLA, SEQOIUA ETC. IT BURNS/NOT LEAKS 1 QUART EVERY 1,000MILES. NO WARNING LIGHT ON THE PRIUS JUST HAVE TO KEEP CHECKING IT. DEALER SAYS NO FIX EXCEPT EVENTUALLY PUT IN A NEW ENGINE. ON THE PRIUS CHAT FORUM MANY PEOPLE HAVE NOTED THE SAME PROBLEM WITH NO ASSISTANCE FROM TOYOTA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10948356January 29, 2017
EXTERIOR LIGHTING
ONE HEADLIGHT TURNS OFF RANDOMLY. EVERY NOW AND AGAIN TURNING THE LIGHTS OFF AND ON AGAIN WILL FIX THE PROBLEM FOR A SHORT TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10948093January 28, 2017
EXTERIOR LIGHTING
MY HEADLIGHTS WENT OFF WHILE I WAS DRIVING AT NIGHT. I WAS OUT IN THE COUNTRY, IN THE MOUNTAINS ON A CURVY ROAD, WHERE THERE WERE NO STREET LIGHTS. IT WAS PITCH DARK AND A VERY DANGEROUS SITUATION, TO SAY THE LEAST. I'M LUCKY I DIDN'T RUN OFF THE ROAD OR GET IN A WRECK. I'M 74 YEARS OLD AND MY VISION IS NOT AS GOOD AS IT USED TO BE AND I HAD TO DRIVE 40 MILES TO MY HOUSE, WITH JUST MY FOG LIGHTS. I CALLED MY LOCAL TOYOTA DEALER, TO SEE IF THEY KNEW WHAT CAUSED MY HEADLIGHTS TO GO OUT AND IF THERE WAS A RECALL ON THE PROBLEM. THEY SAID IT WAS PROBABLY A LIGHT BULB PROBLEM AND THERE WAS NO RECALL ON THE PROBLEM. THEY SAID IT WOULD COST ME $120 JUST TO ASSESS THE PROBLEM. I CHECKED ON THE INTERNET AND FOUND THIS TO BE A WIDESPREAD PROBLEM FOR THIS CAR AND REPLACING THE LIGHT BULBS COST AROUND $500 AND IT DOESN'T SOLVE THE PROBLEM. IN MANY CASES IT REOCCURS. SO, I DON'T KNOW WHAT TO DO. WHY WOULD I SPEND $500 ON THE PROBLEM, WHEN IT DOESN'T SOLVE THE PROBLEM?? I CAN'T BELIEVE THERE'S NO RECALL ON A PROBLEM OF THIS NATURE, AS IT'S A VERY DANGEROUS DEFECT!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10946728January 20, 2017
ELECTRICAL SYSTEM
CAR COMPLETELY SHUT DOWN WITH NO POWER AT STOP LIGHT. REAR ENDED BY ANOTHER VEHICAL TRAVELING AT APPRX. 45 MPH. NO PRIOR WARNING OF ANY BATTERY ISSUES OR ANY OTHER TROUBLE LIGHTS. INJURIES SUSTAINED. CAR ONLY HAD 75,000 MILES ON ODOMETER AND HAD BEEN WELL MAINTAINED. CAR WAS STOPPED AT RED LIGHT ON CRAIG RD. AND DURANGO IN LAS VEGAS NEVADA WHEN FAILURE OCCURED. TWO FEMALE OCCUPANTS BOTH WITH MINOR INJURIES, ONE TRANSPORTED TO HOSPITAL
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10945749January 17, 2017
EXTERIOR LIGHTING
HEADLIGHTS RANDOMLY SHUT OFF, CAN SOMETIMES BE TURNED BACK ON IF HEADLIGHTS ARE TURNED OFF AND THEN ON, BUT THEY NEVER STAY ON. VERY UNSAFE WHEN DRIVING AT NIGHT. TOYOTA SHOULD RECALL AND FIX THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945212January 13, 2017
EXTERIOR LIGHTING
MY HEADLIGHTS GO OUT WITHOUT WARNING WHILE I AMDRIVING DOWN THE ROAD. THE HAVE GOTTEN WORSE AND GO OUT MORE FREQUENTLY AND SOMETIMES STAY OFF. I HAVE REPLACED THE LIGHTS SEVERAL TIMES AND AM STILL HAVING PROBLEMS. I NEED HELP BECAUSE I HAVE ALMOST GOTTEN TICKETS BEHIND THIS PROBLEM. MY THING IS TOYOTA KNOWS ABOT THIS AND REFUSE TO HAVE A RECALL ON THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10944236January 11, 2017
STRUCTURE:BODY
MY REAR HATCH DOOR LATCH COVER AND SWITCH ARE INOPERABLE AND THE RUBBER LATCH COVER IS GUMMY. HATCH WILL NO LONGER OPEN - THIS IS A HUGE SAFETY ISSUE- HOW CAN I GET TO MY SPARE TIRE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10939540January 3, 2017
EXTERIOR LIGHTING
THE HEADLAMPS GO DARK AT RANDOM TIMES WHILE DRIVING AT NIGHT. THIS OCCURS ON THE HIGHWAY OR CITY STREET AND MORE OFTEN SHORTLY AFTER BEGINNING THE DRIVE RATHER THAN LATER IN THE TRIP. ON NUMEROUS OCCASIONS ONE OR BOTH HEADLAMPS WILL SHUT OFF. I AM ABLE TO RESTORE THE LIGHTS BY SWITCHING THE HEADLAMPS OFF AND THEN ON AGAIN. THIS HAS BEEN A PROBLEM FOR TWO YEARS SINCE THE CAR HAD 45,000 MILES UNTIL NOW WITH 65,000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10938625December 29, 2016
EXTERIOR LIGHTING
EITHER HEADLIGHT, OR BOTH, MAY SUDDENLY GO OUT. TURN OFF SWITCH THEN BACK ON AND LIGHT(S) RESTORED. HAPPENS FREQUENTLY (SAY SIX TIMES PER EVENING) AND HAS BEEN DOING THIS FOR ABOUT TWO YEARS. FREQUENTLY STOPPED BY POLICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10937659December 27, 2016
ELECTRICAL SYSTEM, ENGINE, EXTERIOR LIGHTING
CLUSTER WENT BLANK AND VEHICLE WOULD NOT POWER OFF, KEY FOB STUCK IN IGNITION. TOYOTA SERVICE RECOMMENDED REPLACING COMBO METER BUT I AM ONE MONTH OUT OF WARRANTY. I WAS DRIVING TRIED TO PARK BUT CAR WOULD NOT TURN OFF, BUT WOULD COME TO A STOP IN THE PARKING LOT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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