Toyota Highlander Complaints

958 consumer complaints on file.

#11570613February 7, 2024
STRUCTURE
The contact owns a 2023 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V720000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570440February 6, 2024
STRUCTURE:BODY
Recall has been open for a long time and I am preparing for a military PCS move and must have this fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570115February 5, 2024
UNKNOWN OR OTHER
Toyota has a software program called Drive Connect. This is built into their 2023 and 2024 vehicles. This program has a navigation system and some other features that Toyota offers for about $200 per year. Toyota gives you 12 months free when you buy a new car. When that year is up, they have a built in advertisement that pops up repeatedly and takes over the display screen. The “Experience Drive Connect” screen blocks everything on your screen including other navigation systems, phone, audio, etc. So, the driver must take their eyes off the road to touch the screen multiple times to make the ad disappear for a few minutes and then it returns a few minutes later. So, the driver has to repeat the process every 5 to 10 minutes. Obviously this is annoying, but more importantly, it is distracting and dangerous. The dealers cannot fix this because it is built into Toyota's software program. I have written to the CEO of Toyota, Tetsu Ozawa, but have not received any response. Please require Toyota to fix this because there are hundreds of driver out there driving distractedly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569512February 2, 2024
STRUCTURE:BODY
Front lower and upper bumper covers. While driving the covers become detached from each other placing the vehicle at risk and other drivers at risk as the components will separate from the car potentially causing damage to the vehicle/tires/etc. or other vehicles in proximity to the car. The dealer has acknowledged this is a known issue but indicates they have no solution. The vehicle was purchase from Pat Lobb Toyota of McKinney Texas on 1/22/2024 and delivery taken on 1/23/2024. They indicate that they inspected the vehicle and found no risk. There are no warnings when this is happening.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569290February 1, 2024
STRUCTURE:BODY, UNKNOWN OR OTHER
Unknown
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568941January 31, 2024
UNKNOWN OR OTHER
Driving back from lunch with a friend we heard a pop and loud shattering sound as my sunroof glass exploded for no apparent reason. I called the dealer where I purchased the car 40 days ago with every extended warranty that I could. Toyota denied the claim stating that there was not any bulletins stating material defect and that the glass was not part of any warranty and I will have to file an insurance claim.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568818January 30, 2024
STRUCTURE
The contact owns a 2023 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V720000 (Structurer) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The local dealer was not contacted. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568711January 30, 2024
SERVICE BRAKES, VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM
While depressing the brake pedal the vehicle continues to accelerate before finally slowing to a stop. This happens on bumpy road surfaces as well as level road surfaces. There were no warning lights, alarms or messages prior to or during the failure. This issue started around 35,000 mileage and has progressively gotten worse to current day. (Current mileage as of 1/29/2024 is 54,346.) This issue would cause the vehicle to potentially rear end a vehicle you are following or propel the vehicle into an intersection typically controlled by a traffic signal or device. Local dealer has said there is nothing wrong as they could not replicate the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568160January 27, 2024
EXTERIOR LIGHTING
The headlights of the Toyota Highlander are too bright for other drivers. When driving at night, I am constantly flashed because the drivers think the highbeams are turned on when in fact, the lights are too bright for their visibility.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566339January 18, 2024
STRUCTURE
The contact owns a 2022 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V720000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving approximately 65 MPH, the vehicle vibrated, and the contact heard an abnormal sound coming from underneath the front end of the vehicle. The contact had driven over a bump or an object on the roadway. The contact looked in her rear-view mirror and saw a plastic object on the road behind the vehicle. The contact later observed that the lower portion of the front bumper had detached from the vehicle. The contact took the vehicle to a dealer who advised her that the damage was from an accident and to contact her insurance provider. The vehicle was not repaired. The contact stated that she related the failure to NHTSA Campaign Number: 23V720000 (Structure). The manufacturer was not informed of the failure. The failure mileage was 9,206. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566326January 18, 2024
STRUCTURE
The contact owns a 2023 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V720000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566223January 18, 2024
STRUCTURE:BODY
The contact owns a 2021 Toyota Highlander. The contact stated while driving approximately 60 MPH, there was a flat tire sound coming from the vehicle The vehicle was steered to the side of the road where the contact observed the undercarriage sticking out from under the vehicle. The vehicle was taken to a dealer where it was diagnosed that the undercarriage and additional unknown parts needed to be replaced. The manufacturer was not notified of the failure. The failure mileage was approximately 4,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565819January 16, 2024
SERVICE BRAKES
I’ve had brakes inspected and was told my brakes look great. However there is major chattering coming off highway to slow on off ramp sometimes they don’t grab as they should and I have to be extra proactive. Sometimes steering back and forth quickly to slow vehicle until the brakes will work properly bringing vehicle to a stop or before a collision could occur
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564578January 10, 2024
STRUCTURE
The contact owns a 2023 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V720000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564486January 9, 2024
VISIBILITY:WINDSHIELD
The contact owns a 2022 Toyota Highlander. The contact stated that there was an obscuring and milky pattern on the windshield while driving under certain weather conditions; significantly reducing the visibility of the roadway while driving. The dealer was notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 3,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564475January 9, 2024
STRUCTURE:BODY
The contact owns a 2023 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V720000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563886January 6, 2024
AIR BAGS, STRUCTURE:BODY
Safety noncompliance recall 23TA08 and 23TB12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563885January 6, 2024
AIR BAGS
Safety noncompliance recall 23ta08 Safety recall 23ta12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563798January 5, 2024
STRUCTURE
The contact owns a 2023 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V720000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563583January 4, 2024
AIR BAGS, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Was in a frontal collision air bags failed to deploy and forward collision system did not work. Received error messages from both systems that they failed
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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