Toyota Highlander Complaints

958 consumer complaints on file.

#11693589October 15, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I reported twice to Tustin Toyota that my car seemed to have a strange braking issue. It felt like the car lurched/lunged forward as I was braking. Every time I brought it into service, I verbally mentioned it to the technician checking my vehicle in. I was repeatedly told there was no issue. Turns out there is an active bulletin (T-SB-0059-23) that came out but now my vehicle is out of warranty and they won't fix it unless I pay out of pocket. Why was the dealership not aware. Why is this not a recall for all affected years regardless of warranty? There have been multiple reports online with people have the same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693466October 14, 2025
POWER TRAIN
Slipping and Whining transmission while driving in the Ozark mountains on [xxx]. I didn't feel I had full control of the vehicle. No warnings of any kind. Took the vehicle to Saint Charles Toyota service department on 10/2/25 where a bad transmission diagnosis was confirmed. Regards, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11692118October 8, 2025
POWER TRAIN
There is a known transmission issue with some 2021 Toyota Highlanders, Avalons, and Camrys. Toyota Bulletin T-SB-008-21 from February of 2021 states 'Some 2021 model year Avalon, Highlander, and Camry vehicles equipped with UA80E or UA80F transmissions may exhibit a whine or grind noise from the transmission. This condition may be caused by an issue with the front carrier assembly pinion shafts'. I have a 2021 Highlander with 127,000 miles that started to show this whine noise. Local transmission shop confirms that a new transmission is needed. I am taking it to a local Toyota Dealer next week to confirm. I started a case online with Toyota USA, and since I'm over Warranty, they started that will not assist with reimbursement. My complaint is how came a recall was not done on this? Why did Toyota do nothing and now many of their customers with these vehicles face costly repairs ($7,000 - $12,000)? Toyota should at least reimburse their customers for some of the cost of the repair needed for this, even if out of warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11692041October 8, 2025
POWER TRAIN
Transmission began producing a whine sound at 58k and slipped several times.. A transmission that slips could cause a wreck involving all passengers. Requires replacement. No warning lamps. Show some integrity Toyota and stand behind your products.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11691889October 7, 2025
SERVICE BRAKES
Randomly when braking the vehicle will "lurch" forward causing you to immediately reapply the brakes hard to stop. The dealer claims they have no knowledge of this but when you Google "Toyota Highlander hybrid brake issues" there are numerous reports of the same occurrences. This creates a serious collision potential issue with a vehicle stopped in front of the car. It is available upon request for inspection. It has not been confirmed by the dealer but I am happy to do so. It happens without warning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11691844October 7, 2025
POWER TRAIN
66,564 Miles, Transmission slipped and caused a delay in power, now it has a big high pitched whine and continues to do it. This looks to be a big problem across the board for 2021 Highlanders.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11691673October 6, 2025
POWER TRAIN
Winning sound coming from the transmission - upon seeking information online I was able to find a service bulletin from 2021 that addresses the issue - I see a large number of posts online with people having the same issue - the only solution is a transmission replacement - Toyota should be made to do a recall on these vehicles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11691598October 6, 2025
STEERING
This type of steering wheel cover on the steering wheel will wear out by 50,000 miles poor engineered
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11691549October 6, 2025
POWER TRAIN
Hearing a whining noise when I step on the gas pedal. The toyota dealership informed me I need a new transmission on a 4 year old vehicle with about 88,000 miles on it. Toyota said because there is no recall, they will not cover the replacement
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11690948October 2, 2025
AIR BAGS
The contact owned a 2021 Toyota Highlander. The contact stated that while his wife was driving at an undisclosed low speed and in the process of merging into the highway, the vehicle was suddenly rear-ended in the rear quarter panel area, near the rear tire, causing the vehicle to face oncoming traffic. The driver-side and passenger-side air bags did not deploy. The message "Park Brake Malfunction" was displayed. The contact transported his wife to an urgent care clinic the evening of the incident for a medical check-up because the contact's wife was pregnant and was starting to feel pain. The contact's wife sustained neck injuries. A police report was filed. The vehicle was towed to a tow yard. The insurance company was notified of the incident and towed the vehicle to Copart to be inspected. The vehicle was totaled. The manufacturer was not made aware of the failure. The failure mileage was approximately 51,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11690033September 26, 2025
UNKNOWN OR OTHER
While waiting for a traffic light to change, I pressed the pedal to accelerate, and the car would not move. Like my pedal was dead. I have experienced this issue three times. I have also experienced bucking or jerking issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11689569September 24, 2025
STRUCTURE:BODY, UNKNOWN OR OTHER
During rain, the A-pillar and headliner show evidence of a leak. Open source research found this is likely due to faulty or poor quality components used in the roof rail system. My vehicle is completely stock with no additions or installations on the roof, just the factory rails.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11689386September 24, 2025
POWER TRAIN
Ua80f/e transmission in the 2018-2022 Toyota Highlander are defective. Mine has a loud whistle while accelerating. Problems have been acknowledged by Toyota however they’re refusing to fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11689359September 24, 2025
POWER TRAIN
Noticed 2021 Toyota highlander start whining around 85000 miles. Did some research on the sound and found that Toyota UA80F transmissions have all had the same issue and issued a tsb to their dealerships but not people who purchased the car. Warranty runs out and now you are on the hook for an 10k transmission replacement or risk your car breaking down at any point on the road. Car was inspected today by Toyota to receive the quote to fix at 10400 with no discussion of possible remedies for their defective transmissions. The exact quote would be "that's not our problem, you have to take it up with Toyota office, bud". So now we have a ticking time bomb on the road with the only remedy to pay 10400 to replace a defected transmission that was covered in other recalls by the same company.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11688964September 22, 2025
STRUCTURE:BODY:BUMPERS
the front bumper assembly has come off our 2023 highlander twice since purchase 2 years ago, the first time the entire bumper was pulled off while on the freeway(terrified my wife) and we had to pull it off and put it in the back on the highlander and bring it to the dealership. Courtesy Toyota of Brandon . This was supposedly fixed with Toyota recall campaign 23TA12 . Approximately one year later we noticed it was coming off once again, this time I tried to push it back myself but was unable to hook it up correctly and brought into the dealership. While they do recognize the vehicle is unsafe , and that there was a recall for this issue , they say it is not covered in the safety recall. I believe this is incorrect, and the Recall either does not properly rectify the issue or this is a new safety concern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11688659September 20, 2025
AIR BAGS
The airbags did not deploy when I was involved in an accident on the freeway July 2025. During the collision, there was a message on the driver dashboard that read "SRS Airbag System Malfunction Visit Your Dealer". When I took my Highlander into the collision autobody shop, they notified me that my car had an open recall and that I needed to get in touch with manufacturer or schedule an appointment with a local Toyota dealership to see if they could remedy the recall as soon as possible. When I called Toyota, they confirmed that there was a recall on the Highlander's that opened in 2023 and that there was supposed to be a remedy in 2024, but unfortunately there is still no remedy available. They let me know that I would not be able to bring the vehicle in for service and that the collision center would not be able to remedy the situation on Toyota's behalf. This safety issue put myself and my family that includes multiple children that were in the vehicle at the time of the accident, in a very unsettling situation. We were afraid to drive the car any further than 5 miles or on the freeway, wondering if the airbags would deploy at any minute. There was little to no information provided whether the airbags were in fact supposed to deploy upon impact compared to if it was just a sensor mishap. There were no prior warnings, message, symptoms or mailers sent out notifying us that there were any recalls on the car.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11688391September 19, 2025
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
I have another issue that has never happened to me before. The front passenger door just popped open while I was sitting at a red light. I had just driven for over 2 hours with it closed and locked and it made a weird sound and shifted. The light on my dash came on and I had to unlock the doors and reach over to try to open and shut the door while I was at an intersection. HELP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11688370September 19, 2025
UNKNOWN OR OTHER
Glass in sunroof exploded, loudly, while driving on interstate, at 65 miles an hour, showering passenger and driver in shards of glass. There was no impact to the sunroof. Just a loud explosion. Heavy traffic at high speed while covered in glass had to make emergency stop. Glass could have easily gotten in our eyes. Thank goodness the two of us were wearing a ball cap and a visor. Would gladly have car available for inspection upon request. We will take pictures.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11688250September 18, 2025
UNKNOWN OR OTHER, VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
The screen is going out. The back tailgate hangs up and doesn’t go down.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11688010September 17, 2025
SERVICE BRAKES
T-SB-0059-23 should cover 2023 Highlander hybrid vehicles as the same issue exists. My 2023 Highlander Hybrid seems to totally ignore braking during the transition from regenerative braking to friction braking causing me to have to suddenly push the pedal harder to compensate. The mentioned TSB only covers up to 2022 models and only for 36 months or 36,000 miles, which is a disservice to owners. Moreover this should be a recall rather than a TSB as dealers will likely not be able to readily reproduce; reproducing is a requirement for addressing the TSB. An issue with braking is a safety issue!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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