Tesla Model Y Complaints

3,785 consumer complaints on file.

#11441393November 22, 2021
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
When using cruise control on normal two way traffic roads during the day or at night: the car will brake aggressively because of proper oncoming traffic from the other lane. The system has been very poorly designed such that it only works on wide separated highways and there is no way to switch off this feature. I have already had two near accidents where the vehicle behind me didn’t expect my car to slow down so quickly for no reason. This is extremely dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441236November 21, 2021
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
I have 13987 miles on the car. 2 times in 1 month on a 2 way highway that has lane markers on the left side of the road. While using cruise control once and the second time was in auto drive mode going about 60. Hard braking with no notice, good thing no one was right behind me. I took control with no issue but this is really a safety issue. I see others reporting it maybe cars coming toward you. But in one case I was alone no on coming cars. Like I said the road has safety markers that are about 3 ft high.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441206November 21, 2021
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Driving across the country in Model Y. Passed semi in left lane, and when merging back into right hand lane vehicle applied full brakes dropping the vehicle speed from 80mph to 60mph, right in front of semi. I was forced to take over and accelerate to avoid serious rear end collision. It wasn’t just the one time, vehicle continued to perform aggressive braking actions many times. Autopilot was unusable for majority of trip. Tesla needs to make autopilot able to be disabled, and standard cruise control possible. Tesla vision is not safe, and is a major liability. It’s very clear Tesla vision is an attempt to remove radar to get around supply chain issues, at the cost of consumer safety.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441199November 21, 2021
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The latest version of Autopilot has very serious phantom braking issues. It will brake hard frequently for no apparent reason. Other times it will slow down, but not braking hard, also for no apparent reason. It will also beep at me frequently when cars are approaching in the opposite lane, again for no apparent reason. In short, the latest version of AP is all but unusable and more importantly is not safe for us b/c of the phantom braking issue. Luckily no car has been close behind me when the hard braking has occurred but it certainly could be and could cause a serious accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441036November 19, 2021
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Using basic Autopilot (adaptive cruise control without auto-steer), the car randomly slams on the brakes putting me at risk of being rear-ended by any vehicles following me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440953November 18, 2021
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Vehicle braked suddenly on the exit lane of a highway around noon time, when there was no car ahead of me. There was a large truck passing on the adjacent lane. My car gave a red color warning of imminent collision and braked hard. Fortunately, I avoided having an accident with cars following me by pressing on the gas peddle and moving ahead. Tesla service remotely reviewed and determined that at that time emergency brakes were applied because the car detected an object. Tesla said it could have been a reflection, the sun, or any number of things that could have triggered the false detection causing the vehicle to brake.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440921November 18, 2021
SERVICE BRAKES, ELECTRICAL SYSTEM
The contact owns a 2021 Tesla Model Y. The contact stated while driving at various speeds, the vehicle would brake independently without warning. The contact stated no warning light was illuminated. The vehicle was not taken to a local dealer to be inspected. The manufacturer was not informed of the failure. The failure mileage was approximately 970.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440912November 18, 2021
UNKNOWN OR OTHER
A recent vehicle software update now has a speed limit alert stuck right in the middle of the touch screen display. It's unnecessary, annoying and intrusive. Tesla service said to get rid of the alert I need to TURN OFF the speed limit setting!!! Discouraging us from using the safety features is not an improvement. I recommend the NHTSA reqiure Tesla to locate the alert in another area of the display that will be visable but not distracting and annoying.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440764November 17, 2021
AIR BAGS, LANE DEPARTURE: ASSIST
The contact owns a 2021 Tesla Model Y. The contact stated that while driving at 60 MPH, the lane assist feature operated independently as he attempted to merge into the right lane. Due to the failure, the vehicle pulled back into the left lane which caused the vehicle to spin in a circle and crash into a median. The air bags did not deploy upon impact. The contact was not injured as a result of the accident. A police report was not filed. The vehicle was initially towed to the dealer where he was informed that the vehicle would be towed to an independent body shop for repair. The vehicle had yet to be repaired. The failure mileage was 24,300.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11440662November 16, 2021
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
This is our second Tesla, so I am familiar with the function of adaptive cruise control and autopilot. Vehicle frequently initiates hard braking events without warning or cause on the highway. I have contacted Tesla service, and they are stating that the car functions normally, and that this is normal behavior. If this is normal behavior, it is definitely unsafe. I have almost been rear ended several times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440598November 16, 2021
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
Very often when "autopilot" or "traffic aware cruise control" are activated on two lane roads (county or state highways) and there is oncoming traffic the system will alarm and brake hard as though the car is about to have a head on collision. This is a safety hazard because if anyone is following me when this happens it would be very easy to get rear-ended. This problem has been happening since I purchased the car and has been reported to Tesla 4 times along with videos of the incidents and they refuse to fix it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440519November 15, 2021
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The car will hard brakes all the time on autopilot. I've had it occur going up slight hills, the sun being out, rounding bends, etc.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440493November 15, 2021
STRUCTURE:BODY
Tesla delivered a car with a concerning mechanical defect on all four hinges of both rear/forward doors. There are deep gouges to the metal on all four hinges. They have no explanation as to why the metal that holds the doors I place has been damaged. Multiple calls to Tesla has resulted in them saying they will absolutely not look at the issues on the car until December 10th. They said that I can't even bring it in to a service center for safety inspection. I wanted to reject delivery and get a safer car but they said that I would then not receive a car for 4-6 months later. Meanwhile they had already accepted payment, so I would be on the hook for payments. I don't know if these.doors are safe, I'm looking for a Tesla to say whether the car is safe to drive or not, and find out what caused the damage. Tesla will only tell me that they will look at the car in December.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440478November 15, 2021
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
While using Tesla Autopilot, I’m receiving significant “phantom breaking” events where the vehicle, for no apparent reason, applies the breaks, quickly and unexpectedly decelerating at highway speeds.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440477November 15, 2021
VEHICLE SPEED CONTROL
The contact owns a 2021 Tesla Model Y. The contact stated while driving 50-70 MPH on cruise control, the vehicle would inadvertently decelerate, almost causing other vehicles to crash into the rear of the vehicle. There were no warning lights illuminated. The contact also stated that the vehicle was designed with no radars and was built with camera vision instead. The manufacturer was made aware of the failure but did not provide any assistance. The contact stated that the failure had been reoccurring more frequently. The vehicle was not diagnosed or repaired. The approximate failure mileage was 20.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440431November 15, 2021
STRUCTURE:BODY, ELECTRICAL SYSTEM, SUSPENSION
Sudden acceleration while stopped. Car was stopped in the driveway of my home while waiting for the garage door to open. Suddenly the car bolted forward, crashed through the rising garage door and then through the side of the garage and into the front steps of my home. The car is equiped with auto pilot, but it was not engaged. While reviewing other incidents of this type on your website, I noticed that other people mentioned their Tesla's having the autopilot feature but I saw no mention of the Model Y. Although extensive damage happened to the car and my home, no one was injured. However if this had happened while at a stop light or at a crosswalk someone could have been killed or injured. My Insurance Co. did not seem interested in investigating this event, haven't heard back from Tesla.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11440385November 14, 2021
FORWARD COLLISION AVOIDANCE: WARNINGS
I had 2 accidents both caused by the wheel forcefully turning and not letting me take over. First incident: On 8/31/21 I was driving on the right lane of the palisades pkwy S (NJ) the car was on “autopilot” my hands where on the steering wheel. It was raining, there was no car around me for at least a few hundred feet. Suddenly the “forward collision warning” started beeping, and I felt the steering wheel is forcing itself very sharply to the left, I tried turning back to the right, but I couldn’t. Fearing that the car will end up in the lane of the opposite traffic, I slammed the breaks. The car ended up doing a 180 hitting the dividing guardrail against oncoming traffic. The car was towed to a shop where it was until oct 18 when it was ready for pickup, damage costed about 15k to repair. There was no injuries, and no other car involved. Second incident: On oct 26 A week after I picked up the car from the repair shop, I was driving on the NJ Turnpike N on the left most lane. It was raining, and the car drove over a small puddle of water. Suddenly I felt the steering wheel turning very forcefully to the right. I tried pulling back to the left, but was unable. it felt as if the steering wheel was locked, causing the car to abruptly make a hairpin curve, bypassing the next lane, and hit a car two lanes over. From the impact the car was thrown back to the left, knocked into the highway divider, the car then spun and flew all the way to the other side of the highway. This time there was another car involved. I was in the car with my wife, both of us besides being all shaken up had no injuries, it is not known to me if there was any injuries to the other driver My car was a total loss. In both instances I felt the car taking over the steering wheel and not letting me take back control. The first incident was on autopilot, second time was not. I have dash-cam footage of both incidents (can’t upload it here, will provide upon request)
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11439924November 9, 2021
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
While driving using cruise control the vehicle will occasionally brake suddenly for unknown reasons. In one instance I was worried that the car following me would either hit my car or be forced to take other action possibly causing an accident. When I contacted Tesla regarding my concern they said something about the software program evolving…no fix available. The cruise control system is Dangerous. There is NO warning, you are traveling down the highway, all seems fine, and then for no apparent reason the car applies the brakes so hard that everyone in the vehicle is startled and vehicle behind you sounds their horn!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439876November 9, 2021
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Our 2021 Model Y features the new vision based cruise control system, both traffic aware cruise control and autopilot utilize this camera only system. At the time of ordering we were under the impression we were getting a much safer and mature radar based system. Upon accepting delivery at the end of May we have accumulated 9,000 miles on the car and have a had horrible experiences with the traffic aware cruise control slamming on the brakes for no apparent reason with nothing ahead or passing cars. Behavior can be 5-10mph slowdowns or in some cases FULL brake pressure which puts us in danger of being rear ended. Multiple times we have been close to rear ended. In addition the system can also produce audible beeps when cars pass however no warning or message is displayed. I want to stress this behavior is a daily occurrence day or night. We have reached out to Tesla in order to get the vehicle looked at for repairs and have a been denied even a service appointment. The vehicle was declared fine hardware wise. I documented our experiences in just one evening of driving and put together this YouTube video showing the behavior. https://www.youtube.com/watch?v=20ETPyzjc_U As referenced in the video below Tesla explains the cruise control is BETA and to be ready to take over at any moment. I take great exception to the practice Tesla is utilizing of declaring previously standard features "BETA" and making customers deal with their poor results with no accountability. We don't accept BETA seatbelts or BETA tires. This feature was enabled by default on the car upon purchase and it objectively doesn't work safely. This compliant is really an act of desperation as we simply have no other avenue to express our frustration and safety concerns for a half baked feature.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439740November 8, 2021
LANE DEPARTURE: ASSIST, LANE DEPARTURE: WARNING, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The Vehicle was in FSD Beta mode and while taking a left turn the car went into the wrong lane and I was hit by another driver in the lane next to my lane. the car gave an alert 1/2 way through the turn so I tried to turn the wheel to avoid it from going into the wrong lane but the car by itself took control and forced itself into the incorrect lane creating an unsafe maneuver putting everyone involved at risk. car is severely damaged on the driver side.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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