Tesla Model Y Complaints

3,785 consumer complaints on file.

#11453141February 20, 2022
ELECTRICAL SYSTEM, ENGINE
My wife and I were driving south on Interstate-93 in NH on Superbowl Sunday. Traffic was heavy and we were traveling about 65 mph when our 2021 Model Y Tesla started beeping and the following message came on the screen - “PULL OVER SAFELY, Vehicle shutting down”. My wife was driving and had just enough time to cross over three lanes to get into the breakdown lane before the car came to a sudden stop. The car did not want to restart. We called the Tesla service center and they were about to order a tow truck but we asked if there was a ‘ctrl/alt/del’ type option. She had us select Safety>Power Off. When our Tesla came back on everything was seemingly normal so the service center said ‘this is very rare’ and that it should be okay to drive. We drove another few miles down 93 and luckily took an early exit ramp because the car shut down again at the bottom of the ramp. My wife and I restarted the car again and managed to limp home in some sort of “Power reduced” mode (i.e. painfully little acceleration). This was potentially a very dangerous situation! Luckily we were able to safely get into the breakdown lane but there wasn’t much time to spare.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453131February 20, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While traveling down a two lane road using adaptive cruise control and no one in front of me, the car rapidly decelerating replicating the often reported phantom braking event. This happened three times in roughly a mile before I disengaged autopilot.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453127February 20, 2022
SERVICE BRAKES
When car was in "traffic aware cruise control" on open highway it has multiple times unexpectedly braked hard when there were no vehicles or objects in front of it. Once there was a car behind me so I had to accelerate hard to avoid being rear ended. Once it may have been reacting to an oncoming truck in the opposite lane.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453108February 20, 2022
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
While using the adaptive cruise control on the highway, the car abruptly slowed down from approximately 70 mph to less than 55 within a few seconds before I was able to push the gas petal and reaccelerate. This has happened 3 other times in the last several weeks and I am now afraid to use the cruise control. Whereas no accident occurred, if it happened when another car was following me closely, it could have easily resulted in a crash. Each time this has happened, there were no other cars nearby so I don’t know what the car ‘saw’ and was reacting to. The date entered below for the incident is the most recent occurrence.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453094February 20, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, SERVICE BRAKES
Application of emergency braking without warning when TACC cruise control system engaged. Yes, vehicle is available for inspection upon request. The vehicle was driven yesterday for its 1st longer mileage trip since purchase in February, 66 miles on two lane highway and interstate. When the Tesla TACC system (cruise control) was engaged the braking system abruptly applied with no warning and without reason. This occurred approximately 6 times during the drive and only while cruise control was active. Two instances appeared to have been caused by on coming vehicles in opposing direction in the other lane. One at lower speed, 25 mph, a bus in the opposite lane. Our vehicle applied the brakes hard enough that the car almost came to a complete stop. There was no vehicle directly behind but if there were we would likely have been hit. The 2nd was an oncoming semi truck on a two lane highway at approx 65 mph. Our vehicle again with no warning slammed on the brakes. At this speed we felt some difficulty gaining control of the vehicle. Again, no vehicles were directly behind so we avoided another possible collision. The remaining 4 instances presented no possible reasons for application of the brakes. Each time this occurred without warning. This drive sees relatively low traffic levels thankfully, as this issue would likely cause collision with following vehicles not being able to stop fast enough from random hard braking at highway speeds. Our regular driving occurs on more traffic filled roads. Due to this issue the system cannot be used as an accident would be eminent. Vehicle has not yet been inspected by the dealer or independent service center. The vehicle has not yet been inspected by the manufacturer, police, or insurance representatives. No warning lights or messages occur prior to this failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453075February 20, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Phantom braking. I have had numerous incidents of phantom braking, and can reproduce the problem at will on a particular stretch of road. It happens regularly on city streets, occasionally on Interstate highways. It is sufficiently unreliable as to be worthless. I reported the problem to Tesla online in a service request, and was told that the problem will be or has been solved with software.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453074February 20, 2022
VEHICLE SPEED CONTROL, SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
While I’m adaptive cruise control or Autopilot the vehicle has phantom braking which occurs. Vehicle will slam on the brakes for no apparent reason.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453067February 20, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The car ‘phantom’ brakes all the time. It is so bad that I cannot use the cruise control. I’ve had several instances where vehicles following me almost hit the back of my car because my car braked so hard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453064February 20, 2022
ELECTRICAL SYSTEM:ADAS:AUTONOMOUS/SELF DRIVING
Phantom braking. When car is on autopilot the car suddenly brakes. It’s happening a lot when I’m driving back from work. I drive 72 miles one way to work on Mondays and some Fridays. On one day it did breaks 3 times with no object in sight. Glad I’m not rear ended
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453062February 20, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
Bought this car three weeks back. It has the issue oh phantom braking. Where car start braking out of nowhere when on autopilot. No object is detected during this
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453050February 19, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
This issue has happened numerous times since I’ve taken possession of the car. The vehicle perceives a potential collision when no such potential collision exists. The car will suddenly brake while traveling down the interstate at high speeds (maximum speed limit). Fortunately, no one has been so close behind me that this has resulted in an accident, but it is only a matter of time. I took it in to a Tesla dealership this week to have it looked at. Despite the adjustments made at the dealership, it happened again on my drive home from the dealership. I feel this automatic breaking system is unsafe. It also breaks suddenly at sharp turns or curves in the road, even at low speeds. It doesn’t anticipate the turn and thinks the driver is heading straight into an obstruction. Part of the issue is learning to think like a computer and learning to anticipate what the computer thinks is happening as opposed to what the human driver thinks is happening. It requires constant vigilance.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453045February 19, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Multiple Emergency braking events basically everytime a semi passed during auto pilot and some phantom braking when only using traffic aware cruise control... Lucky to not get rear ended
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453042February 19, 2022
SERVICE BRAKES, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was driving with the autopilot engaged and the car unexpectedly slammed on the brakes. This happen 2 more times and I disengaged the autopilot and did not turn it back on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453033February 19, 2022
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
When driving with the cruise control on, the car suddenly and rapidly brakes for no apparent reason. Nothing in front of the car. Problem has happened multiple times. Very hard Braking that if someone was behind us it would likely have caused an accident. We no longer use the cruise control because we are afraid of it causing an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453028February 19, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Phantom braking. Vehicle slams the brakes on as soon as it sees an approaching vehicle in the opposite lane. Cruise control is unusable on two lane roads.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453011February 19, 2022
SERVICE BRAKES, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
On a cross-country trip from Washington, DC to Oklahoma City on Feb 5th and 6th (Saturday and Sunday) I tried to use the "adaptive cruise control" for the first time. Terrifying. The car would be driving along at 80mph, and then it would suddenly slam on the brakes, seemingly without provocation... with a 30-35mph sudden deceleration (absolutely nobody/nothing in either of the lanes in front of me). This was not while using the "full self-driving" feature, as I did not pay the extra $10k for this functionality, only the adaptive cruise control. Another very disturbing thing was that when the adaptive cruise control was enabled, it would not allow me to turn off the windshield wipers... and every so often the wipers would just start frantically wiping despite only a small bit of rain hitting the windshield (again, disturbing, as it is very startling when it happens out of nowhere). Needless to say, after this happened 5 or 6 different times over these two days, I turned off adaptive cruise control and kept it off. Tried to contact Tesla service, but they kept dodging the issue so I stopped trying.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452985February 19, 2022
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Car braked for now reason when the entire roads in front was clear and there was a car behind me. It was a hard brake which scared me and my family. That was very very close to being in an accident. Need compensation from Tesla for going through such an incident after paying so much money for the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452982February 19, 2022
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Multiple phantom braking incidents using cruise control on 2 lane roads when there is no hazard
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452972February 19, 2022
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
Car slams on brakes at inappropriate times. Ex: 1. When a car makes a left turn across my travel lane several blocks away. 2. When a vehicle moves into my travel lane, going the same direction, several blocks in front of me. 3. For no reason I can discern. Cars behind me often honk. Could easily rear end me. Thankfully hasn't happened. You are welcome to inspect it. Don't think service center has tried to replicate the braking. No accident so not reports. Just very scary, thankfully. No warning lamps, etc. Anticipating question about dates, happens randomly, but pretty frequently. At least weekly. Speed also variable. Sometimes 35, sometimes 70, and in-between
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452971February 19, 2022
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
We have had multiple incidents from July through Dec 2021when the vehicle is operating in cruise control and brakes hard for no good reason. Most of these are on highway 86 between Tucson and Sells. For some of those incidents there was an oncoming school bus, which may have been the visual trigger. For others we do not know the cause.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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