Tesla Model Y Complaints

3,785 consumer complaints on file.

#11467425June 3, 2022
SERVICE BRAKES, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
On multiple occasions, I have experienced the "phantom breaking" problem when using either adaptive cruise control or the limited self driving feature on my Tesla. I've experienced the problem when driving in traffic (me in another lane, passing a larger vehicle) when the breaking system will activate and all kinds of warning sounds given by the vehicle. I've also experienced the problem when driving alone on the highway (no traffic in either direction), usually in daylight conditions, when the breaking system activates and alarms go off. Additionally, I've experienced the problem when cruise control is activated and a vehicle turns in front of me (either in the same direction or sometimes when turning on a cross street), it's just strange for this to happen when the vehicle is about 1/4th of a mile (or more) in front of me and the turning action of the other vehicle will be complete without causing any concern for my vehicle. This has happened 30-50 times since I purchased the vehicle in late September 2021, so I don't have specific dates for each of these occurrences but it happens so frequently that I pretty much don't use the cruise control or self driving function anymore.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467424June 3, 2022
ELECTRICAL SYSTEM:ADAS:AUTONOMOUS/SELF DRIVING, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The contact owns a 2021 Tesla Model Y. The contact stated while driving 60 MPH with the adaptive cruise control activated, the vehicle experienced phantom braking. The contact stated that the speed was then reduced to approximately 35-40 MPH inadvertently, and then resumed the set speed. There were no warning lights illuminated. The contact stated that there were no other vehicles or objects nearby to cause the failure. The contact stated that the failure had been reoccurring while driving in self-driving and adaptive cruise control modes. The manufacturer was not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 10,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467406June 3, 2022
FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: BLIND SPOT DETECTION, LANE DEPARTURE: WARNING
Car was on autopilot full self driving. Truck hit car and vehicle was severely side scrapped. Over 35k in damages. Autopilot did not stop or drive to the side to avoid collision. Autopilot failed Videos can be provided.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11467378June 3, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, ELECTRICAL SYSTEM
We are experiencing two issues with our Tesla Y, one of which I have come to learn is common. That issue is the cruise control will suddenly "disengage" forcing the brakes on, either actively or just through the regenerative components. This has happened in several conditions from high speeds on interstates (>55 MPH) and on smaller state highways (<55MPH). The primary concern is being rear ended by cars following; effectively the Tesla is "brake checking". I am not aware of Tesla pushing updates or addressing this issue in any typeof inspection. There are no warnings, and I have noticed no pattern as to why it happens (and it happens frequently). I have notified Tesla of the issue. The second issue is that the control/infotainment screen has frozen and gone blank on at least four occasions. This as well has happened in various conditions, most recently on both legs of a long roadtrip on the highway. It effectively leaves all control of the car other than steering and velocity out of our control. It is scary. There are no warnings and I am not aware of Tesla doing anything to address the issue though I am aware that it is happening to other vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467347June 3, 2022
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Experienced sudden braking at 79mph on interstate Highway while using Auto Pilot
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467343June 3, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Ever since Tesla removed the radar units in the Model 3 and Y phantom breaking has gotten worse and worse. I have a 2022 Model Y Performance and every time I use the Basic Autopilot, which is glorified adaptive cruise control, it will slam on its breaks for no apparent reason. It happens at night, in the day, and without any warning. I have almost been rear ended multiple times now. Tesla said they were working on a fix but that was over 6 months ago now and it's only getting worse. I am no longer comfortable using that feature with how unsafe it is.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467306June 3, 2022
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
On Sept 2 or 3, 2021, I was using cruise control on long straight highway, with no other vehicles in sight, sunny clear weather, traveling at 65-70 mph. Suddenly brakes slammed on very hard. A short time later, same conditions, brakes slammed very hard 4-5 times in a row, rapidly. It was terrifying. I stopped driving for the day and I have never dared to use cruise control again. When I returned home I took the car to the dealer and told them time and location of incident. I assumed there was something wrong that would be corrected, like a Camera not pointing correctly. The Tesla employee checked the computer record of the incident, told me there was nothing wrong and changed the subject. This was an extremely scary thing for me, severe enough that I got a sore neck, and I have no doubt if another vehicle was following I could have been rear ended. I actually was relieved to read about other Tesla owners experiencing this, and thought there would quickly be a solution. I am disappointed there has not been. I have been driving for over 50 years, have never had an accident while driving….I am very cautious! I want to emphasize again, this was not a minor incident. It was very very frightening, and very dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467298June 3, 2022
SERVICE BRAKES, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Phantom braking on highway when using ACC and FSD. When going 80 mph car will suddenly brake for no apparent reason. This happened over 12 times in one day on a recent trip. I sent video clips to Tesla for every event. This is the second report of this defect. I have ever had and ACC act this way. I am afraid I will get rear ended.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467296June 3, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Driving on 2 lane highway at about 70mph with auto pilot enabled in left lane. There was a large truck on the right. No vehicles in front of the car. The truck on the right remained in its lane. The Tesla suddenly applied the brakes, dropping the speed to about 50 mph very quickly and unexpectedly. I disabled autopilot and pressed the accelerator to get back to the original speed. It almost seems like the auto pilot decided that the truck was in front of the Tesla when it was actually in a different lane. No accident or problems except for the shock of the car breaking suddenly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467294June 3, 2022
SERVICE BRAKES, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While driving using cruise control or auto drive the car randomly brakes while at highway speeds. There are often no cars or objects in front of the car. I have almost been rear ended, because the car hit the brakes to almost stop. This happens every time the vehicle is placed in regular cruise control or auto drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467269June 3, 2022
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Traveling at highway speeds (70mph) while adaptive cruise control was active, the car applied the brakes suddenly with no apparent reason. No obstructions were present and no traffic was in the area.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467255June 3, 2022
UNKNOWN OR OTHER
Due to the NHTSA demanding the removal of the boombox feature while driving I have had SEVERAL issues which were previously avoidable. The vehicle does not make a sound when driving and often times pedestrians cannot hear the vehicle. The horn without custom sounds is aggressive and could incite road rage from pedestrians or other vehicles when previously being able to play music via the outside speakers via boombox alerted pedestrians and in extreme cases a funny sound accompanied with the horn would cause the pedestrian or other vehicles to notice but not incite road rage. I am imploring NHTSA to allow Tesla to bring back the boombox while driving and the custom horn sounds before more people get hurt! This is an NHTSA demand issue and not a Tesla issue. This is a daily issue when driving in parking lots or through neighborhoods!! NHTSA's original demand being that the PWS was not able to be audibly heard while boombox was engaged is garbage, boombox enabled an audible warning to pedestrians in conjunction with the PWS. Now with the lack of boombox while in drive or custom horn sounds there are many instances personally witnessed, told to me, and experienced where road rage has occurred and pedestrians are in the roadway unaware of a vehicle approaching. I propose the solution of returning to allow custom horn sounds and boombox while driving but when in reverse to mute the boombox and allow the PWS to be heard loudly. This will appease all sides and allow pedestrians a warning signal that the vehicle is in reverse while also not inciting road rage from a gentle or funny custom horn and alerting pedestrians and other vehicles a moving vehicle is nearby when in drive. Again, I implore you to make the right decision and allow Tesla to enable custom horns and boombox while driving to save lives!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467252June 3, 2022
ELECTRICAL SYSTEM:ADAS:AUTONOMOUS/SELF DRIVING, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The contact owns a 2022 Tesla Model Y. The contact stated that while driving 72 MPH with the self-driving feature activated, the vehicle experienced phantom braking causing the speed of the vehicle to abruptly decrease. The contact indicated that the failure had occurred on eight separate occasions while driving on the highway the same day with no other vehicles nearby to cause the system to activate. The cause of the failure was not determined. The manufacturer and local dealer were not notified of the failure. The VIN was not available. The failure mileage was 1,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467203June 2, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The contact owns a 2021 Tesla Model Y. The contact stated while driving 79 MPH with the cruise control activated, the vehicle experienced phantom braking. The dealer was made aware of the failure; however, the vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467010June 1, 2022
SERVICE BRAKES, BACK OVER PREVENTION: WARNINGS
1. Pulling the car into a parking spot at a low speed (tight parking space for which you had to turn the car at a 90 degree angle, so had to be slow). 2. Applied brakes BUT the brakes didn't work. 3. Car went through very thick hedges and over a ledge (parking collision and emergency brakes didn't work). Follow up: Filed a data request with Tesla and they denied the request.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11466911June 1, 2022
VEHICLE SPEED CONTROL
The contact was driving a 2022 Tesla Model Y. The contact stated that while pulling into a driveway, the vehicle unintendedly accelerated, colliding with a vehicle in front. The contact stated that the vehicle then went backward, crossing the road, colliding with the neighbor's garage door, and pushing it to the side as the vehicle stopped once it collided with the parked vehicle in the garage. The contact stated that no warning lights were illuminated. The contact stated that she suffered from a headache for a couple of days but no medical attention was sought. No one else was injured. A police report was filed. The vehicle was towed to the Tesla collision center in Austin, TX. The vehicle was towed to the collision center where it was still awaiting diagnoses and repairs. The manufacturer was not made aware of the failure. The approximate failure mileage was 400. Consumer's son is filing the complaint on behalf of his mother.*JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11466719May 31, 2022
STRUCTURE:BODY
Rear undertray composite cover partially peeled off and began dragging on the road creating a driving hazard. This problem has been reported in online forums on many occasions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466593May 29, 2022
STRUCTURE:BODY, UNKNOWN OR OTHER
The roof glass cracked with no impact and no accident. No chip or missing pieces of glass. Everything is in tack but has cracked
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466512May 28, 2022
SERVICE BRAKES, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
We were driving on interstate. We had cruise control engaged but had accelerated to pass a vehicle. The car rapidly braked with no warning, to at least 10 miles lower than our cruise control speed. There were no warnings associated with this rapid braking and there were no risk factors around us at all. This is fortunate, as if someone had been close behind us an accident could have very easily happened. -- This has happened once before, while driving on interstate. Very startling and inexplicable. -- Both times have hit the accelerator to get back to a speed appropriate to flow of traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466463May 27, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The contact owns a 2022 Tesla Model Y. The contact stated while driving approximately 75 MPH, the vehicle started braking without driver input. There were no warning lights illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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