Tesla Model Y Complaints

3,785 consumer complaints on file.

#11528173June 21, 2023
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I am finishing a drive across the country and every time I put my Tesla into cruise control or adaptive cruise control, it will eventually abruptly break for no reason, in traffic with cars. It can only be restarted by stopping the cruise control feature and turning it back on, after which it inevitably happens without any warning
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528165June 21, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, SERVICE BRAKES
When driving between Elgin, OK and Oklahoma City, OK phantom breaking occurs sometimes two to four times. It isn’t safe driving 75 MPH and the car suddenly brakes for no reason. I reported the issue to the Tesla service center in Oklahoma City, OK and they acknowledged it is an issue, but said there is not a repair for the issue. They said it is a software/mapping issue that will hopefully be resolved in the future.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527977June 20, 2023
AIR BAGS, VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
The contact rented from Turo a 2022 Tesla Model Y. The contact stated that while his daughter was driving at approximately 65-70 MPH in rainy weather, the contact's daughter released her foot from the accelerator pedal to decelerate; however, she lost control of the vehicle. The vehicle crashed into a guardrail and went into a ditch. The vehicle then inadvertently reversed onto the highway. The contact's daughter slammed her foot on the brake pedal, and the vehicle stopped immediately. No warning light was illuminated. No air bags were deployed. A police report was filed. The contact's daughter suffered body aches, and medical attention was received. The vehicle was towed to an unknown location. The contact was unaware if the vehicle was deemed totaled by the insurance company. The manufacturer was not made aware of the failure. The failure mileage was unknown. The VIN was unavailable.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11527877June 20, 2023
UNKNOWN OR OTHER
As I was walking up to my Tesla Model Y I used the tesla app on my phone to open my read hatch. The door opened as I approached, when I got to the car, Some how the rear hatch closed without touching the car button or the app, striking me on the head hard, causing a contusion to the top of my head. I have video from the car showing the incident, but can not upload below due to file type restriction
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11527875June 20, 2023
LATCHES/LOCKS/LINKAGES:DOORS:LATCH, STRUCTURE:BODY:DOOR
The contact owns a 2023 Tesla Model Y. The contact stated while driving a variable speed with the front passenger's seat unoccupied, the front passenger's side door made abnormal rattling sounds. There was no warning light illuminated. The contact stated that the failure occurred mainly while driving on a bumpy road surface. Additionally, the contact stated that upon closing the door, she noticed that the door failed to close securely with approximately 5mm gap between the door and the frame. The vehicle was taken to a Tesla Service Center, who informed the contact that the door needed to be taken apart for diagnostics tests and declined to test drive the vehicle. The vehicle was not diagnosed nor repaired. The contact stated that a mobile Tesla Technician later inspected the vehicle at the residence and advised the contact to take the vehicle to the Tesla Service Center for a diagnostic test and repair. The contact was charged a repair cost. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 1,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527816June 20, 2023
FUEL/PROPULSION SYSTEM
I was driving my car when suddenly it started losing power while I was driving 70 - 80mph, and I noticed two messages on the screen: "power limited, schedule service" and "power reduced” and then my car would no longer drive above 50 - 55mph and the heat in the car was reduced . Concerned about the issue, I promptly contacted Tesla to have my vehicle serviced. However, to my surprise, after performing a diagnosis, they insisted that there was nothing wrong with the car. The component I believe failed is the heating pump, which is still installed in the vehicle. My safety was put at risk because I was on a highway with the speed limit was 75mph, and if other people were not paying attention they may have crashed into me due to me suddenly slowing down and also things could of turned fatal if someone were to be stranded in the middle of nowhere without a working heater when it is 0° outside. The issue was confirmed by the manufacturer as a “ engineering issue” that would be addressed with a software update.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527804June 19, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
the car will suddenly brake on the highway when the cruise control is on for no apparent reason
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527801June 19, 2023
LANE DEPARTURE: ASSIST
“Full self driving” (Tesla’s beta feature) swerved erratically when used on highway with bike rack attached to tow hitch loaded with 4 bikes. The screen intermittently showed a car following closely (which wasn’t there) and likely swerved to try and get away from it. This caused the car to move onto adjacent lanes risking bumping into other cars in those lanes
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527733June 19, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Phantom braking while using cruise control on interstates. The automatic emergency braking caused severe slowdown reducing speed of vechicle from 75-55mph. On a 900 mi road trip phantom braking occured a minium of 12 times each direction. Sudden and unexcpeted braking nearly caused accidents on numerous occasions. As vehichles following were not expecting a sudden reduction in speed without cause. In no case was there an obvious trigger, so signs, shadows, debris, or any logical explanation for the dangerous sudden reduction in speed. Tesla service center in Madison, WI stated it was most likley 'just' a software issue. Tesla is not responsive to conerns and gravity of situation. Tesla service said they would inspect vehicle cameras but that would take several weeks, offered no loaner car, and dissmissed any cause for concern repeating the issue was simply a software issue that required drivers to better report 'bugs' and that more cars needed to drive these 'routes' (I-80 and I-76 in this case) in order for more accurate navigation. Vehichle repeatidly turned back on automatic emergency braking despite driver having disabled this feature.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527726June 19, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While the cruise control was engaged and traveling on a two lane road, the adaptive cruise control kicked in when it sensed a bicycle on the side of the road. There was an immediate hard braking applied by the car. Had there been a vehicle behind us we would have been rear ended. A few days later under very similar circumstances on a two lane road the brakes were applied by the vehicle. There were no other cars in sight - we were the only ones on the road. The only logical conclusion is the adaptive cruise control thought that the skid marks that were on the road was an obstacle that it braked for. Again, if there had been a vehicle behind us there would have been a collision. We contacted Tesla service in Reno, Nv. , advising of the above and requesting the adaptive cruise be disabled. We were informed they could not do that and if it happens again take note of time of event and they would review the cameras to see what is triggering the phantom braking. We want it disabled - not waiting for the next incident to occur!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527716June 19, 2023
STEERING
About 24 hours after the car was delivered I performed the first routine OTA software update. Upon putting the car into drive for the first time after finishing the software update, the power steering failed with a "power steering reduced" warning before the car could move. The steering wheel would not move without great effort. A power cycle cleared the issue. After remotely viewing the vehicle logs, Tesla service inspected the car about two weeks later at a service center. The service center determined the issue was resolved by a firmware update. The issue has not come back since the initial occurrence. The service center was aware of the problem and was initially prepared to replace the steering rack.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527644June 19, 2023
STEERING
My model y was park in our garage and when we decided to go out to get some food around 7pm and when I started backing out the steering wheel seems “locked” that like 5 seconds after the car start moving… I move it forward so it won’t be in the street or side wall and I tried to walk away and lock it and it happened again. I did for 5 times and I even ask people who we know that have Tesla and I even turn the power off and waited two minutes and still the steering wheel locks up. I made an appointment and for this Thursday and I added that the car is undriveable because it seems like their help service in the app says “bring all the keys”… I have been reading online about and how to troubleshoot but it seems like it’s a defective “electrical component” and it’s been happening to other people as well and some was driving in the freeway. We love our Tesla but why and how these things pass their quality checks? Please check their products as in cars for the safety of everyone. I have my fiancée and two kids in their car seat when this thing happened and I’m glad we weren’t in the freeway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527639June 19, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Phantom braking in cruise control almost caused being rear ended. This happens all the time! Super dangerous
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527488June 17, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: WARNINGS
Yesterday I drove 1 shift on UberX in chill mode, very carefully and tried to save as much energy as possible. Here’s what happened. I left the house with 100% charged 274 miles range not 303 advertised I track everywhere I go with Everlance GPS. After a couple rides, I noticed the cars augmented reality for auto pilot wasn’t seeing the environment properly and like usual the safety features were disabled, but I am unable to record it responsibly while driving my passenger on UberX not Uber black. When I got to a red light with no passenger, I recorded on my iPhone the Tesla failing to see about 35 to 40 vehicles over the course of 45 seconds and also fails to see a black man walking slowly across the crosswalk just 2 feet in front of the car but it can see cars 100 feet away. Meaning there is an intentional Blindspot that would be in the collision warning zone that the car is purposely not seeing because the car is hacked. Directly after that I picked up a man from his house who also has a model Y and brought him to the airport. He’s an augmented reality engineer that looks familiar to me from Tesla. Turns out someone stole his brand new model Y from tampa Tesla, and brought it to a chop shop and went on a joyride, destroying the alignment, which he was given a large check for. He said Tesla was able to provide all the problems with his car with no issue. I told him all the problems with my car. Tesla has refused to even acknowledge after a dozen service appointment. Then I told him I have 100,000 GB of dash cam footage and secret recordings of the service manager telling me if I submit the footage to the FBI they would refuse service. Well, they already are refusing service. Also I drive a lot of federal agents and military personnel. When I got home, the car couldn’t account for 70 missing miles and it’s charging at one quarter speed. I reset the car three times. Now I’m trying to submit this on my computer, but the Internet cut out! BUSTED! Shut down Tesla!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527468June 16, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Countless times, at high legal speed, with adaptive cruise control enabled, on a straight blemish-free level highway with perfect visibility, sudden automatic deceleration was experienced-- several times every hour over 11 hours of driving. I have video recordings.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527418June 16, 2023
SERVICE BRAKES, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
We have recently experienced a significant and concerning increase in incidents of phantom braking and have thus far been unable to receive an adequate response from Tesla. We have had at least six instances of this occurring today, 16-Jun-2023 in the first 6-7 hours of our cross-country drive, and I’ve shared these time stamps with Tesla service. This is because we experienced this same thing 2-3 times on another long drive in November of 2022, and Tesla service told us at the time they couldn’t do anything about it unless we had time stamps because otherwise, it’s too many pages of code to sort through and beyond that, you have to notify them within 12 days of the incident or they can’t look into it at all (which is what happened with me- although I had to chase them to even get a response). They also said it was a “known issue” but were unsure about a planned remedy. I took screenshots of that conversation with Tesla service and have attached to this submission in the event that’s helpful. We are still pending a response from Tesla service for the multiple incidents today. Interestingly, we had taken this car on multiple lengthy drives in all types of conditions prior to Nov 2022, but never experienced this issue previously. It certainly seems to be increasing in frequency and intensity (I know my n=1 for my sample size here makes this somewhat anecdotal, but it’s terrifying regardless) and it seems like only a matter of time until tragedy strikes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527341June 16, 2023
STEERING
On. 12 June 2023 between 6-7 pm the steering wheel jammed off in the Mountain house shopping plaza . I could not move the steering wheel as it was very hard to move it . Next day on 13 June 2023 around 7-9 pm in Modesto downtown the steering wheel jammed again while I was turning left on the light . This is very scary as the vehicle could not be tunrned at all.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527319June 16, 2023
FORWARD COLLISION AVOIDANCE: WARNINGS
Tesla's forward collision system gave another false warning: on June 15, 2023 at 10:00am on Reston Pkwy at Reston, VA while I was traveling around 25mph for a car in front of me, with more than plenty of space between cars. This false warning caused a lot of confusion on my side, I tried to figure out what was wrong, the false warning itself distracted from the road. I can see the Tesla's false warning causing accidents in some cases. This needs immediate attention.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527260June 15, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Automatic hold disabled. I had multiple instances where automatic hold was disabled. If driver isn’t paying attention to screen it is hard to know and car rolls back on wheel. Earlier when I encountered this issue vehicle was rolling back and my wife caught this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527185June 15, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The contact owns a 2023 Tesla Model Y. The contact stated that while driving approximately 70 MPH with the Adaptive Cruise Control activated, the Forward Collision Avoidance system erroneously activated, causing the vehicle to abruptly decelerate. The contact stated that during the failure, there was no other vehicles or objects nearby to cause the system to be activated. The contact stated that the failure recurred every 5 miles after the initial failure occurred. After deactivating the Adaptive Cruise Control, the vehicle operated normally. The vehicle was taken to the local dealer who was unable to determine the cause of the failure. The mechanic stated that no hardware failures were found. The contact stated that the failure recurred whenever the Adaptive Cruise Control was activated, while there was no other vehicles or objects nearby. The manufacturer was notified of the failure. The failure mileage was 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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