Tesla Model 3 Complaints (2023)

429 consumer complaints on file.

#11582914April 14, 2024
VISIBILITY/WIPER
While driving in rain, the windshield wipers will randomly stop. This will happen both in AUTO and in MANUAL modes, especially at night in poor visibility. I contacted Tesla and they came and replaced the wiper motor assembly but the problem was not resolved. I believe it is a software issue. I nearly had a crash as this happened to me first at night in a very busy and complex highway intersection and resulted in me being stuck in the middle and blocking traffic until I could navigate the touch screen and find the wiper option to get it restarted.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582701April 12, 2024
STEERING
The contact owned a 2022 Tesla Model 3. The contact stated while driving at an undisclosed speed and merging right, the contact lost control of the vehicle and the vehicle stalled after crashing into the center median. The vehicle was totaled. No injuries were sustained. Medical attention was not sought. The contact stated that a Police report was not filed. The manufacturer was made aware of the failure. The failure mileage was 500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582681April 12, 2024
VISIBILITY/WIPER
Automatic wipers are very erratic. Sometimes it works like crazy. Sometimes it never cleans the windshield even though it is soaking limiting visibility. Using it in manual mode is also very difficult as all adjustments are done on the screen forcing you to take your eyes off the road. There are no levers to adjust it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582590April 12, 2024
BACK OVER PREVENTION: WARNINGS
Using the Tesla "Autopark", the car backed right into a pole in back of the parking space. When the car hit the pole, it kept trying to back up rather than disengaging. It was a clear day, there was no traffic and there was no car in the adjacent parking space. This is using the latest version of Tesla's self-driving software, 12.3.3.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11582274April 11, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: WARNING, STEERING
Constant lane change while driving has gotten out of control. A couple of instance the vehicle has changed lanes without manual manipulation. This is getting out of hand and has certainly put risks on my family while operating vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581314April 5, 2024
ELECTRICAL SYSTEM
The contact owns a 2023 Tesla Model 3. The contact received notification of NHTSA Campaign Number: 23V838000 (Electrical System) however, the instructions to do the recall repair were not accurate. While using the Tesla App, the Software version failed to display. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that the instructions were not accurate to do the recall repair. The contact had not experienced a failure. VIN tool shows no open recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580882April 3, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The car phantom brakes constantly (at least every 10 miles) when using cruise control. You will be driving highway speed and the car will slam on the brakes for no reason,, making the cruise control dangerous and unusable
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580748April 2, 2024
UNKNOWN OR OTHER
I am writing to express my frustration with the excessive nagging prompts I've been experiencing while using Tesla's Autopilot feature. While I appreciate the safety measures required by the NHTSA, the frequency and intrusiveness of the alerts have become disruptive and distracting, ultimately compromising the driving experience.The Autopilot system's constant reminders to keep my hands on the steering wheel, despite maintaining proper supervision, interrupts my focus and undermines the entire principle by forcing drivers to focus on the nag rather than the road. The frequency of these alerts feels excessive and unnecessary, especially on familiar routes where the system performs reliably. Requiring Tesla to nag the driver more often is an unreasonable measure that ultimately does little for driver attention.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580447April 1, 2024
UNKNOWN OR OTHER, VEHICLE SPEED CONTROL, STEERING
When using FSD beta, vehicle would fail to stop for red lights. Vehicle also attempted to merge me both into a tractor trailer traveling the opposite direction and a jersey barrier. This is a very dangerous and unsafe system that will lead to many fatalities
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579796March 27, 2024
ELECTRICAL SYSTEM, STEERING, UNKNOWN OR OTHER
The car went forward when in reverse mode. After going to other modes (drive/neutral/park) and back to reverse, the car kept going forward. Reset the system and the issue persisted. Finally resolved after third restart. The car bumped up against the driveway gate because it wouldn’t reverse despite the dashboard clearly indicating being in reverse. Contacted Tesla, who examined the system remotely and said no issue was identified. This was the second time this issue occurred, and Tesla offered no fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578778March 21, 2024
LANE DEPARTURE: WARNING, LANE DEPARTURE: ASSIST
Tesla autopilot drifted over two lanes and into the side of a semi-truck on the freeway. It was night time but with plenty of light, no rain, and clearly marked lines separating the lanes. Not only did autopilot fail, but the features to help avoid drifting out of a lane even when not using autopilot, also failed. Those features are supposed to auto-steer back into the lane and beep to alert the driver. None of this occurred. 1. Yes vehicle is available for inspection upon request 2. Could have easily led to extensive damage, injuries or fatalities. Everyone got lucky 3. Problem has not been reproduced by dealer, but I have video of the event 4. Vehicle has not been inspected by any 3rd parties
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11577466March 14, 2024
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
Unintended acceleration after I tried to park take off before I can parked it violently crash into the wall.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11577455March 14, 2024
VEHICLE SPEED CONTROL:THROTTLE
The contact owns a 2023 Tesla Model 3. The contact stated that while attempting to park the vehicle, the vehicle suddenly accelerated independently. The contact lost control of the vehicle, coming to a complete stop after crashing into two poles and veering into a brick wall, where the vehicle briefly continued to accelerate. The air bags did not deploy. A Police report was filed. There were no injuries were reported. The vehicle was taken to the dealer, who was unable to determine the cause of the failure. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Action Number: DP23002 (Speed Control). The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 100,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11575978March 7, 2024
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Driving normally down I-5, no other cars nearby and system suddenly phantom brakes. I am lucky no other cars were behind me as it may have well caused an accident. There were no other cars in front of me within at least 1 mile.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575416March 4, 2024
SERVICE BRAKES
My Auto Hold feature will intermittently malfunction. Although there's electronic (car's log) and I have pictures, Tesla service center is advising this is not a "serious" problem, I should pick up the car and re-create the error message and then return the car
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575391March 4, 2024
VEHICLE SPEED CONTROL
I have twice experienced a sudden acceleration when decreasing pressure on the accelerator pedal. It felt like the motor was producing full power. In both cases, I was able to quickly apply the brake which stopped the acceleration. Both episodes happened at slow speed, less than 20 mph, while either starting to slow for a stop or making a turn. Software on the car is fully up to date as of February 2024.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575039March 2, 2024
UNKNOWN OR OTHER
The Tesla App allows the owner to transfer the App to another user for access to the vehicle. The App allows the other user to enter the vehicle and drive it. It also allow the other user to enter a credit card for the purpose of using the Tesla charging stations and purchasing Tesla products and services. However, when the other user tries to charge the vehicle (or make purchases of products and services), the credit card is not recognized. I was stranded in Lone Pine, CA in freezing temperatures because the App DOES NOT indicate that ONLY THE OWNER'S CREDIT CARD IS AUTHORIZED FOR THIS VEHICLE. I had to find out the hard way that my credit was not going to allow me to charge the vehicle. I could have been in serious trouble if I had been in the middle of nowhere.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573631February 23, 2024
UNKNOWN OR OTHER, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Back in February my Tesla Model 3 started acting up Emergency Brake was disabled, automatic vehicle hold was disabled, and traction control was disabled all issues I reported to the company app with photo. This problem stated when a software update happened after the Tesla app requested it.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11573266February 22, 2024
SERVICE BRAKES, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
This incident is reported by a law office. The car being driven by our client was a TESLA Model 3 which made a SUDDEN UNEXPECTED ACCELERATION when our client was slowly looking for a parking space at a parking lot. The TESLA car suddenly accelerated at a high rate of speed without client pressing on the accelerator. On the contrary, our client was stepping on the brakes in an attempt to stop it but the TESLA did not stop but still continued to accelerate. This accident caused property damages and injuries to our client, his passenger, and others.
Crash:
Yes
Fire:
No
Injuries:
4
Deaths:
0
#11573075February 21, 2024
UNKNOWN OR OTHER
Unable to upgrade software. No yellow clock icon on my screen
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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