Suzuki XL7 Complaints

380 consumer complaints on file.

#10220371March 7, 2008
SUSPENSION:FRONT:CONTROL ARM, SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
TL*THE CONTACT OWNS A 2006 SUZUKI XL-7. THE FRONT CONTROL ARM BOLTS ON THE SUSPENSION WERE VERY LOOSE. THE FAILURE OCCURS FREQUENTLY. THE VEHICLE WAS TAKEN TO THE DEALER APPROXIMATELY 4 OR 5 TIMES AND EACH TIME THEY STATED THAT THE BOLTS WERE LOOSE. THE BOLTS HAVE ONLY BEEN RETIGHTENED INSTEAD OF REPLACED. THE BOLTS LOOSEN EVERY FIVE MONTHS. THE FAILURE MILEAGE WAS 4,875 AND CURRENT MILEAGE WAS 31,000. THE VEHICLE HAD BEEN IN THE SHOP ON SEVERAL OCCASIONS, FOR THE CONTROL ARM BOLTS BEING LOOSE. THE CONSUMER HAD AN ACCIDENT AS A RESULT OF THE FAILED CONTROL ARM BOLTS. UPDATED
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10219221February 26, 2008
UNKNOWN OR OTHER
TL*THE CONTACT OWNS A 2007 SUZUKI XL7. WHILE DRIVING 30 MPH AND ABOVE IN THE RAIN, THE VEHICLE COULD NOT BE CONTROLLED. THE CONTACT STATED THAT IT FEELS AS IF HE WAS DRIVING ON ICE. WHEN THE WEATHER IS WINDY, THE WIND PUSHES THE VEHICLE AROUND LIKE A KITE AND THE CONTACT LOSES CONTROL. HE HAS ALMOST SIDE SWIPED ANOTHER VEHICLE DUE TO THE WIND. THE DEALER COULD NOT DUPLICATE THE FAILURE THE FIRST TIME. WHEN THE VEHICLE WAS TAKEN TO THE DEALER A SECOND TIME, THEY REPLACED BOTH FRONT TIRES ON FEBRUARY 9, 2008. THE VEHICLE WAS DROPPED OF TO THE DEALER A THIRD TIME AND THE DEALER COULD NOT DUPLICATE THE FAILURE. THE CURRENT MILEAGE WAS 2,169 AND FAILURE MILEAGE WAS 293. UPDATED 03/25/08. *LJ THE DEALER REPLACED THE FRONT TIRES AND PERFORMED A 4-WHEEL ALIGNMENT. THE VEHCICLE CONTINED TO PERFORM THE SAME. UPDATED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10217932February 13, 2008
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
TL*THE CONTACT OWNS A 2005 SUZUKI XL-7. WHILE DRIVING BETWEEN 2-60 MPH WITH THE BRAKE PEDAL DEPRESSED, THE VEHICLE SHUTTERED BEFORE DECELERATING. THE DEALER STATED THAT THE FRONT ROTORS OVERHEATED AND CAUSED THE BRAKES TO FAIL. THE ROTORS AND PADS WERE REPLACED IN JUNE OF 2007 AND FEBRUARY OF 2008. THE FAILURE MILEAGE WAS 32,200 AND CURRENT MILEAGE WAS 42,883.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10215960January 25, 2008
TIRES
I PURCHASE MY VEHICLE A 2006 SUZUKI XL7 IN APRIL OF 2007 BRAND NEW. YESTERDAY WHILE DRIVING ON THE FLORIDA TURNPIKE AT PROXIMATELY 65-70 MILES PER HOUR MY LEFT REAR TIRE, A BRIDGESTONE/FIRESTONE DUELLER HT 687 (P235/60R16) BLEW OUT. I AM CONCERN AS I HAD NO WARNING THAT THAT THERE WAS A PROBLEM AND DUE TO WHERE THIS ACCIDENT OCCURRED AND HOW FAST I WAS DRIVING I COULD HAVE HAD A SERIOUS ACCIDENT. MY VEHICLE HAS JUST OVER 20,000 MILES ON IT AND THESE ARE THE ORIGINAL TIRES ON THE VEHICLE. I WOULD LIKE O KNOW IF THERE HAVE BEEN OTHER COMPLAINTS ABOUT THIS TIRE AS WELL. I TWO SMALL CHILDREN AND HAD THIS OCCURRED WITH MY CHILDREN IN THE CAR AND HAD I NOT BEEN ABLE TO CONTROL THE VEHICLE THIS COULD ENDED OUR LIVES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10215258January 17, 2008
ENGINE AND ENGINE COOLING, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:WINDSHIELD:ELECTRICAL HEATING ELEMENT
I HAVE A 2001 SUZUKI XL-7 THE AC COMPRESSOR STARTED MAKING A NOISE WHEN YOU TURNED IT ON. AND THEN ONE DAY WE WHERE DRIVING DOWN THE ROAD AND I TURNED THE AIR ON AND MY VEHICLE DIED. WE COASTED OFF THE ROAD AND TRIED TO START IT, BUT NOTHING. SO, I TURNED THE SWITCH OFF TO THE AIR AND THE VEHICLE STARTED BACK. I HAD TO REPLACE THE COMPRESSOR WHICH WAS NOT CHEAP. AND NOW IT IS STARTING TO MAKE THE SAME NOISE I BEFORE. WHICH I CAN'T AFFORD ANOTHER 900.00 TO REPLACE THIS ONE. AND SUZUKI REFUSED TO DO ANYTHING. I ALSO TOLD THEM ABOUT THE VEHICLE STALLING OUT THE MIDDLE OF THE ROAD WHEN THE COMPRESSOR WENT OUT. THEY DIDN'T CARE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10207400October 30, 2007
ENGINE AND ENGINE COOLING:ENGINE
TL*THE CONTACT OWNS A 2007 SUZUKI XL7. WHILE DRIVING DOWNHILL AT 25 MPH, THE VEHICLE LOST POWER. THERE WAS A LOSS OF POWER BRAKES AND POWER STEERING. THE VEHICLE FINALLY DECELERATED ON ITS OWN AND BEGAN TO SPUTTER. THERE WERE NO WARNING INDICATOR LIGHTS PRESENT. THE ROAD CONDITIONS WERE DRY. THE VEHICLE WAS TOWED TO THE DEALER, BUT THEY WERE UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE VEHICLE WAS SHIPPED TO THE MANUFACTURER AND THE CONTACT WAS ISSUED CASE NUMBER 1-134-886339. THE CURRENT AND FAILURE MILEAGES WERE 600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10205741October 15, 2007
SEAT BELTS:REAR/OTHER
TL*THE CONTACT OWNS A 2003 SUZUKI XL-7. THE REAR QUARTER PANEL HAS TWO SLOTS THAT ARE SPLITTING THE DRIVER SIDE AND PASSENGER SIDE REAR SEAT BELTS TROUGH THE PLASTIC. THE SEAT BELTS WERE RARELY USED. THE DEALER STATED THAT THE SEAT BELTS NEEDED TO BE REPLACED. PICTURES ARE AVAILABLE IF NEEDED. THE FAILURE MILEAGE WAS 65,000. THE CURRENT MILEAGE WAS 70,000. *UPDATED 12/12/07 *BF THE CONSUMER STATED THE SECOND AND THIRD ROWS OF SEATS PASS THROUGH THE OPENINGS IN THE INTERIOR PLASTIC TRIM. THE CONSUMER STATED THE MOLDING PROCESS USED TO MAKE THIS TRIM PANEL LEFT A FLASH LINE AROUND THE CIRCUMFERENCE OF THE HOLE. UPDATED 12/12/07 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10205087October 5, 2007
VEHICLE SPEED CONTROL, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, SEAT BELTS
BRAKES MADE LOUD GRINDING NOISE, HAVE HAD BRAKE PADS/LINERS REPLACE 3 TIMES IN THE LAST SEVERAL MONTHS. PROBLEM WILL NOT RESOLVE. BRAKE PEDAL BECOMES MUSHY AND ABS HAS FAILED SEVERAL TIMES. SEAT BELTS LOCK AND STAY LOCKED AT THE SLIGHTEST BRAKING PRESSURE AND/OR VEHICLE SPEED AND DO NOT RELEASE FOR SEVERAL MINUTES. THIS IS A SERIOUS PROBLEM THAT NO ONE SEEMS TO WANT TO ADDRESS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10199455August 13, 2007
LATCHES/LOCKS/LINKAGES:DOORS:LATCH, EQUIPMENT
MY HUSBAND UNLOCKED OUR TRUCK DOOR. HE PUT OUR SON IN THE CAR SEAT AND THE KEYS DROPPED TO THE FLOOR AND HE WENT TO SHUT THE DOOR, THE DOOR CAUGHT AND LOCKED WITHIN NOT EVEN 30 SECONDS. AND ITS NEVER DONE THIS BEFORE. SO, WHY NOW? MY HUSBAND HAD TO BROKE OUR WINDOW TO GET OUR SON OUT. HE WAS IN THERE FOR AWHILE CAUSE NO ONE WOULD HELP US. SO, I WOULD LIKE TO KNOW IF THERE IS ANYTHING YOU COULD DO FOR US TO HELP US REPLACE THE WINDOW. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10197325July 24, 2007
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2005 SUZUKI XL7. SHE STATED THAT THE VEHICLE ACCELERATED WITHOUT WARNING WHILE THE BRAKE WAS DEPRESSED AND THE DRIVE POSITION INDICATOR WAS NOT ENGAGED. AS A RESULT, THE VEHICLE CRASHED INTO HER HOUSE AND CAUSED SIGNIFICANT DAMAGE TO THE HOUSE AND VEHICLE. THE DEALER STATED THAT THE THROTTLE BODY AND CABLE NEEDED TO BE REPLACED. THE CURRENT AND FAILURE MILEAGES WERE 38,500.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10193149June 13, 2007
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
TL*THE CONTACT OWNS A 2003 SUZUKI XL-7. THE CONTACT TOOK HER VEHICLE TO THE DEALER FOR HER ENGINE TO BE SERVICED. UPON LEAVING THE DEALER, SHE NOTICED THAT THE AIR BAG LIGHT WAS ILLUMINATED. SHE RETURNED TO THE DEALER AND THEY STATED THAT THEY DID NOT HAVE ANYTHING TO DO WITH THE AIR BAG LIGHT. ACCORDING TO THE OWNER'S MANUAL, THE ILLUMINATED LIGHT SIGNIFIES THAT THE AIR BAG INDICATOR IS DISCONNECTED, PREVENTING THE AIR BAG FROM DEPLOYING. THE CONTACT SPOKE WITH THE MANUFACTURER WHO STATED THAT THE PART IS NOT UNDER WARRANTY AND THAT SHE SHOULD NOTIFY THE DEALER'S SERVICE DEPARTMENT. THE ESTIMATED COST TO HAVE THE UNIT REPLACED IS $500. THE VEHICLE HAS BEEN AT THE DEALER FOR TWO WEEKS NOW. THE POWERTRAIN WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 38,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10192934June 11, 2007
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2005 SUZUKI XL7. WHILE DRIVING 2 MPH THE BRAKE WAS APPLIED BUT THE VEHICLE ACCELERATED FORWARD CAUSING A CRASH. THE VEHICLE WAS NOT TOWED. THE DEALER COULD NOT DETERMINE THE CAUSE. THE INCIDENT REOCCURRED AT 23,000 YET, THERE WAS NO CRASH. AFTER PUTTING THE VEHICLE IN DRIVE BEFORE APPLYING THE ACCELERATOR PEDAL, THE VEHICLE LUNGED FORWARD. THE CURRENT MILEAGE WAS 23285. THE FAILURE MILEAGE WAS 20000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10188311April 19, 2007
AIR BAGS:FRONTAL
TL*THE CONTACT OWNS A 2006 SUZUKI XL-7. WHILE DRIVING 40 MPH IN DRY CONDITIONS, THE VEHICLE REAR ENDED ANOTHER VEHICLE AND THE AIR BAGS FAILED TO DEPLOY. EVERYONE IN THE VEHICLE WAS WEARING SEAT BELTS. THE VEHICLE SUSTAINED FRONT END DAMAGE AND THERE WERE MINOR INJURIES. THE VEHICLE WAS TOWED AND A POLICE REPORT WAS FILED. THE CONTACT HAS PICTURES OF THE CRASH. THE CURRENT MILEAGE IS 20,000 AND FAILURE MILEAGE WAS UNKNOWN.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#10179448January 23, 2007
ENGINE AND ENGINE COOLING:ENGINE
TL*- WHILE DRIVING ON THE HIGHWAY THE ENGINE CHECK LIGHT ON A 2005 SUZUKI XL7 TURNED ON. WITHIN MINUTES OF THE ENGINE CHECK LIGHT COMING ON THE VEHICLE STARTED TO LOSE POWER, GOING FROM 60 MPH AND DECREASING ITS SPEED UNTIL IT STOPPED RUNNING. THE CONTACT TOWED VEHICLE TO A DEALERSHIP. AT THE DEALERSHIP THEY STATED THAT THE VEHICLE HAD NO ENGINE COOLANT, AND THAT WAS THE CAUSE OF THE FAILURE. THE CONTACT WAS CONCERNED BECAUSE HE NEVER GOT ANY INDICATION OR WARNING THAT THERE WAS A PROBLEM THAT NEEDED TO BE SERVICED ON THE VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10176777December 21, 2006
SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT
TL* - THE CONTACT IS CALLING ABOUT THE SAFETY RECALL (05-V452000), THAT SHE RECENTLY RECEIVED. THE CONTACT PURCHASED HER CAR ON 11/20/03, AND ON 01/21/04 THE CONTACT HAD TO RETURN IT TO THE DEALER BECAUSE HER BRAKES WERE GRINDING. THE CONTACT STATED THAT THERE WERE NO BAD ROAD CONDITIONS, AND THAT SHE WAS DRIVING 35 MPH. THE CONTACT STATED THAT IN A 2 YEARS PERIOD SHE HAS TAKEN HER CAR TO THE DEALER NINE TIMES AND TO AN OUTSIDE MECHANIC 5 TIMES AND EACH TIME THE PROBLEM WAS WITH HER BRAKES. THE CONTACT STATED THAT SHE HAS ALL RECEIPTS AND ALL INFORMATION CONCERNING THE MANY TRIPS SHE HAS MADE TO HAVE HER BRAKES FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10175394December 1, 2006
STEERING
WHILE DRIVING THE 2004 SUZUKI XL-7'S STEERING WHEEL LOCKED UP CAUSING CONSUMER TO LOSE CONTROL OF THE VEHICLE AND STRIKE A GUARDRAIL. *TS *NM
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10174789November 30, 2006
ENGINE AND ENGINE COOLING:ENGINE, POWER TRAIN:AUTOMATIC TRANSMISSION
AFTER COMING TO A FULL STOP IN TRAFFIC BEHIND ANOTHER VEHICLE, ATTEMPT NORMAL ACCELERATION TO CONTINUE IN TRAFFIC FLOW. VEHICLE SPEED THEN STALLS AT UNDER 25 MPH WITH RPMS GREATER THAN 3.5 AND ENGINE ROARING. PULLED OVER TO CURB AND PARKED. WITH VEHICLE IN PARK , REVVED ENGINE TO OVER COME STALL. WHEN TAKING VEHICLE OUT OF PARK IT JUMPED FORWARD AND REAR ENDED THE VEHICLE IN FRONT. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10174786November 30, 2006
ENGINE AND ENGINE COOLING, VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
DT*: THE CONTACT STATED WHILE DRIVING 25 MPH UNDER NORMAL ROAD CONDITIONS, THE ENGINE STALLED. THE VEHICLE WOULD NOT ACCELERATE FASTER THAN 25 MPH AFTER DEPRESSING THE ACCELERATOR PEDAL. THE VEHICLE WAS TAKEN TO THE SERVICE DEALER, WHO WAS NOT ABLE TO IDENTIFY THE CAUSE. UPDATED 12/28/06. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10171421October 20, 2006
POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT:SEAL
I HAD THE BRAKES CHECKED AND THE MECHANIC MADE ME AWARE OF AN ISSUE WITH THE REAR BREAKS. THE REAR AXLE SEALS HAD LEAKED ON THE REAR BRAKE PADS, DRUMS AND THE REAR AXLE. THE MECHANIC CALLED THE SUZUKI DEALERSHIP AND WAS INFORMED BY THEIR SERVICE DEPT. THAT IT WAS A PROBLEM. I WAS INFORMED THAT IT COULD HAVE RESULTED IN MY AXLE FREEZING UP AND OF COURSE MY REAR BRAKES WERE NOT UP TO PAR. THERE IS A BULLETIN OUT (MY MECHANIC TOLD ME, THE SUZUKI DEALERSHIP TOLD HIM) BUT NO RECALL. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10167440September 6, 2006
ELECTRICAL SYSTEM
THE SUV MADE A STRANGE SOUND ON SUNDAY MORNING AS WE ATTEMPTED TO CRANK IT UP AND GO TO CHURCH (SEPTEMBER 3RD, 2006)..AFTER CHURCH IT MADE ANOTHER STRANGE SOUND WE MADE IT HOME AND THE POWER COMPLETELY WENT OUT IN OUR DRIVEWAY...(2) ON MONDAY (LABOR DAY, SEPTEMBER 4,2006)..I TOOK THE BATTERY OUT AND WENT TO TWO AUTO PARTS STORES TO HAVE IT TESTED...FINALLY GETTING A NEW BATTERY AT AUTOZONE (AT MY PERSONAL EXPENSE)...THE OLD BATTERY WAS NO GOOD..THEN PUTTING THE BATTERY BACK IN THE SUV STARTING IT UP AND NOTICING THAT THE GAS HAND REGISTERED ALMOST EMPTY, WHICH WAS IMPOSSIBLE BECAUSE WE ONLY DROVE 4 MILES TO CHURCH AND THE SUV HAD WELL OVER HALF A TANK OF FUEL..ANYWAY I DROVE TO THE CORNER GAS STATION (APPX. 4 BLOCKS) FILLED THE TANK STARTED TO DRIVE BACK AND ALL THE POWER WENT OUT ON THE VEHICLE AND THE STEERING WHEEL LOCKED UP ON ME...AT 35 MILES PER HOUR..ALMOST CAUSING THE VEHICLE DIRECTLY BEHIND ME TO REAR END ME...AT THAT POINT I HAD TO FIGHT TO KEEP THE SUV FROM GOING INTO THE DITCH BY THE SIDE OF THE ROAD...THE CONSEQUENCES ARE: THAT I AM SCARED TO DRIVE THE SUV AGAIN (3) WHAT WAS DONE OR IS BEING DONE: I HAD THE SUV TOWED TO THE JAY SUZUKI DEALERSHIP ON VETERANS PARKWAY IN COLUMBUS GEORGIA ON YESTERDAY AND THEY ARE STILL CHECKING INTO IT? AS THEY ARE UNABLE TO FIND THE CAUSE...AND I NOTIFIED AMERICAN SUZUKI CUSTOMER ASSISTANCE AUTOMOTIVE DIVISION IN BREA CALIFORNIA VIA FAX AND EMAIL AND THEY HAVE NOT HAD THE COURTESY TO GET BACK WITH ME..YET..PLEASE NOTE THIS SUV HAS HAD THE TWO RECALL CAMPAIGNS COMPLETED THAT WERE SUPPOSED TO PREVENT THIS FROM HAPPENING AND THIS IS THE THIRD BATTERY IN THIS 2003 XL-7 IN LESS THAN 33 MONTHS..SOMETHING IS VERY WRONG? *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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