Suzuki Grand Vitara Complaints

639 consumer complaints on file.

#10054708January 22, 2004
VEHICLE SPEED CONTROL:CABLES, EQUIPMENT
AFTER PURCHASING MY USED VEHICLE IN APRIL OF 2003 THE VEHICLE SEEMED TO SHIFT HARD WHEN TAKEN OUT OF PARK, OR SWITCHING FROM FORWARD TO REVERSE AND SO ON. OCCASIONALLY IF FELT LIKE THE GAS PEDAL MAY BE STICKING A BIT. THE CHECK ENGINE LIGHT CAME ON & THE DEALER HAD A MECHANIC LOOK AT IT AND REPLACED THE OXYGEN SENSOR. BUT IT DIDN'T SEEM TO HELP THE SHIFTING PROBLEM. ON DECEMBER 11, 2003 AROUND 4:00 AM, I WAS RETURNING FROM DOWN STATE ON A TWO-LANE HIGHWAY, IT WAS RAINING AND AROUND 34 DEGREES. THE GAS PEDAL STUCK & THE VEHICLE WENT OUT OF CONTROL. SPINNING AROUND SEVERAL TIMES, STRIKING A GUARD RAIL, AND GOING BACKWARD INTO THE DITCH. THE VEHICLE ATTEMPTED TO ROLL-OVER BUT CAUGHT ON THE BANK AND SLAMMED BACK ON IT'S WHEELS. IT STRUCK HARD ENOUGH TO BEND 3 RIMS AND EXPLODE THE TOP OF THE RADIATOR. I AM CURRENTLY RECOVERING FROM MULTIPLE BACK & NECK INJURIES, INCLUDING TWO CRUSHED VERTEBRA AND NERVE DAMAGE CAUSING LOSS OF FUNCTION AND TREMENDOUS PAIN. I RECEIVED YOUR RECALL NOTICE ON THE ACCELERATOR CABLE & CASING 3 1/2 WEEKS AFTER THE ACCIDENT. I THINK YOU SHOULD HAVE ISSUED THE RECALL MORE EXPEDIENTLY. THANK GOD MY CHILDREN WEREN'T WITH ME!*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10055563January 21, 2004
SERVICE BRAKES, HYDRAULIC
BRAKES PRODUCE A GRINDING NOISE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10055415January 20, 2004
VEHICLE SPEED CONTROL:CABLES
CONSUMER RECEIVED A RECALL NOTICE CONCERNING DEFECTIVE ACCELERATOR CABLE. CONSUMER WAS UNABLE TO MAKE AN APPOINTMENT UNTIL FEBRUARY 26, 2004. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10054389January 18, 2004
VEHICLE SPEED CONTROL:CABLES, EQUIPMENT:MECHANICAL
I DID RECEIVE NOTICE OF A RECALL OF THE 1999 SUZUKI GRAND VITARA REGARDING AN PROBLEM WITH THE ACCELERATOR CABLE AND THE PLASTIC CASING WHICH ATTACHES IT TO THE FIREWALL. I HAVE HAD THIS PROBLEM LOOKED AT THREE TIMES AT THE LOCAL SUZUKI DEALERSHIP OVER THE PAST 3 YEARS. THE RECALL LETTER STATED THAT ALL SUZUKI DEALERSHIPS HAD THE PARTS IN SHOP AND WERE READY TO CORRECT. I HAVE CONTACTED THE SUZUKI DEALERSHIP AND WAS TOLD THAT THEY DID NOT HAVE THE PARTS IN HOUSE AND WOULD NEED TO ORDER THEM AND THAT THEY WOULD CALL WHEN THEY GOT THEM IN. I MADE CONTACT WITH THEM ON MONDAY, JANUARY 11, 2004. THE LETTER OF RECALL SPECIFICALLY STATED THAT ALL DEALERSHIP HAD PARTS ALREADY ON HAND TO CARE OF THIS DANGEROUS DEFECT. I HAVE WAITED 9 DAYS TO HEAR FROM THEM AS THEY WERE SUPPOSED TO CALL WHEN THE PARTS WERE IN. THIS IS AN EXTREMELY DANGEROUS RECALL MATTER AND SUZUKI HAS NOT FOLLOWED THROUGH WITH CORRECTING THIS PROBLEM EXPEDITIOUSLY AS THEIR LETTER STATED! *CB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10069849January 15, 2004
STEERING, ENGINE AND ENGINE COOLING, SERVICE BRAKES, HYDRAULIC
LEAK IN AC CONDENSER FOUND TO BE A COMMON PROBLEM, LEAK IN SAME LOCATION ON SEVERAL VEHICLES. PULL TO RIGHT WHILE DRIVING THAT ALIGHNMENT CANT FIX, SIMILAR PROBLEMS REPORTED BY OTHER OWNERS. PREMATURE WEAR AND VIBRATION OF FRONT BRAKES SIMILAR TO COMPLAINTS OF OTHER OWNERS. NO OFFER TO REPLACE FAILING CONDENSER BY DEALER WHO TOLD ME ABOUT PROBLEM WITH OTHER CONDENSERS THEY KNEW ABOUT. CAN NOT FIND ANY CONTACT INFO ON SUZUKI MOTORS SITE TO COMPLAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10054209January 15, 2004
VEHICLE SPEED CONTROL
THE VEHICLE EXPERIENCED A PROBLEM WITH THE ACCELERATOR CABLE. THE VEHICLE WENT OUT OF CONTROL AND ROLLED OVER WHICH RESULTED IN A CRASH. THE VEHICLE WAS TOTALED. PROVIDE FURTHER DETAILS................................................. *JB
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#10053884January 13, 2004
VEHICLE SPEED CONTROL:CRUISE CONTROL
WHILE DRIVING AT 35 MPH ON BUSY STREETVEHICLE EXPERIENCED SUDDEN ACCELERATION. CONSUMER STATED HER FOUR YEAR OLD SON WAS IN THE VEHICLE, AND COULD HAVE BEEN KILLED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10053077January 13, 2004
EXTERIOR LIGHTING
2003 SUZUKI VITARA. WHEN PARKED IN THE GARAGE OR DEEP SHADOW, THE NIGHT-TIME LIGHTS COME ON AND DO NOT CHANGE TO DAY-TIME RUNNING LIGHTS WHEN MOVED INTO SUNLIGHT UNLESS THE IGNITION IS FIRST TURNED OFF. WHEN THE DAY-TIME RUNNING LIGHTS ARE ON IF DRIVEN THROUGH DEEP SHADOW OR TO THE NORTH (SHADING THE SENSOR) THE NIGHT-TIME LIGHTS COME ON AS WELL AS THE TAIL LIGHTS CAUSING DRIVERS BEHIND ME TO BRAKE. ON TWO OCCAISIONS THE DRIVERS OF THE FOLLOWING CAR HAVE MADE THREATENING GESTURES TO ME. THE DEALER HAS BEEN UNABLE TO CORRECT THIS PROBLEM EVEN THOUGH THEY HAVE SAUGHT HELP FROM THE MANUFACTURER. THE DEALER HAS TOLD ME THAT THEY HAVE ANOTHER CUSTOMER WITH THE SAME PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10053950January 13, 2004
VEHICLE SPEED CONTROL:CABLES
RECALL 03V512000 CONCERNING ACCELERATOR CABLE CASING CAP FAILURE. CONSUMER ARRIVED AT THE SCHEDULED APPOINTMENT FOR RECALL REPAIRS BUT DEALER DID NOT HAVE THE PARTS TO COMPLETE THE REPAIRS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10053765January 9, 2004
VEHICLE SPEED CONTROL:CABLES
RECALL 03V512000 CONCERNING ACCELERATOR CABLE CASING CAP FAILURE. DEALER INDICATED TO THE CONSUMER THAT THE PARTS WERE ON NATIONAL BACK ORDER, AND WON'T BE AVAILABLE FOR A COUPLE OF MONTHS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10053773January 9, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
CONSUMER STATED THAT WHILE DRIVING VEHICLE BEGAN TO SHAKE NO MATTER WHAT SPEED IT WAS TRAVELING. CONSUMER TOOK VEHICLE TO REPAIR AT LEAST 10-15 TIMES, AND EACH TIME CONSUMER WAS TOLD THAT THEY COULD NOT FIND WHAT WAS THE CAUSE OF THE PROBLEM BECAUSE THEY COULD NOT DUPLICATE THE SHAKING. ONCE CONSUMER TOOK THE VEHICLE TO A TIRE DEALER, MECHANIC DROVE THE VEHICLE, AND TOLD CONSUMER THAT THE CALIPERS WERE STICKING AT THE TIME OF ACCELERATION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10052100December 30, 2003
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS, SUSPENSION:FRONT:WHEEL BEARING
WHILE DRIVING THE VEHICLE STARTED MAKING A RATTLING NOISE. UPON INSPECTION OF THE VEHICLE BY THE DEALERSHIP THEY INDICATED THAT THE NOISE WAS DUE TO THE TENSIONER GOING BAD. THE HUB BEARING AND SENOR ALSO WENT BAD AND NEEDED TO BE REPLACED AT 40,000 MILES. PLEASE PROVIDE ANY ADDITIONAL INFORMATION. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10051235December 29, 2003
ENGINE AND ENGINE COOLING:ENGINE
REAR MAIN SEAL ON ENGINE BEGINS TO LEAK, DRIPPING OIL ONTO CHASSIS CROSSMEMBERS AND EXHAUST PIPES, LEAVING AN OIL BURNING SMELL. RESEARCH HAS SHOWN MOST OWNERS ENCOUNTER THIS PROBLEM WITH THE 1999 GRAND VITARA, AND THAT SUZUKI HAS REDESIGNED THE REAR MAIN SEAL APPROPRIATELY, IN EFFECT ADMITTING THAT THE ORIGINAL SEAL IS DEFECTIVE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10051806December 10, 2003
AIR BAGS
VEHICLE WAS INVOLVED IN A HEAD ON COLLISION AT 20 MPH AND THE AIR BAGS DID NOT DEPLOY.*MR THE CONSUMER CONSIDERED THE CAR TO BE A VERY UNSAFE VEHICLE AND HAS MADE A REQUEST FOR A SAFER CAR.*CB *JB
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10049964December 3, 2003
WHEELS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
WHILE DRIVING AT 70 MPH BRAKE FOUNDATION ASSEMBLY AND THE WHEEL FELL OFF. AS RESUL, VEHICLE ROLLED OVER. CONSUMER HAD PICTURES AND POLICE REPORT. *AK.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10048747November 28, 2003
EXTERIOR LIGHTING:TAIL LIGHTS:SWITCH
TAIL LIGHTS UNEXPECTEDLY FAILED WHILE DRIVING. *AK *MR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10047699November 27, 2003
ENGINE AND ENGINE COOLING:ENGINE, ELECTRICAL SYSTEM:IGNITION
WHEN WARMING OUT, CAR SOMETIMES SURGES AND CUTS OUT CAUSING CAR TO NOT BE STEERED OR TO STOP. IT ALSO SOMETIMES WILL NOT START. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10042651November 19, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
THE GEAR SHIFTER FAILED TO FUNCTION AND SUDDENLY GOT STUCK IN THE GEAR THAT IT WAS IN. DEALERSHIP REPLACED THE PART, BUT THE PROBLEM RECURRED.*AK CONSUMER NOTED THIS FAILURE OCCURRED IN THREE VEHICLES, ALL OF WHICH WERE THE SAME MAKE, MODEL AND YEAR. THE DEALERSHIP DIDN'T TAKE RESPONSIBILITY FOR THE FIRST FAILURE EVEN THOUGH THE VEHICLE WAS UNDER WARRANTY. SINCE THE CONSUMER NEEDED THE VEHICLE, HE PAID FOR THE REPAIRS RANGING FROM $296. TO $380. THE FAILURE OCCURRED TWICE ON ONE VEHICLE. THE VEHICLES CAN'T MOVE AT ALL (SECOND VEHICLES VIN - [XXX]). *PH *NLM INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10043958November 19, 2003
ENGINE AND ENGINE COOLING:ENGINE, STEERING, SUSPENSION, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
AT THE TIME OF PURCHASE THE VEHICLE HAD AN OIL LEAK. THE DEALER AGREED TO FIX THE LEAK. THE VEHICLE HAS BEEN TAKEN TO THE DEALER SEVERAL TIMES AND EACH TIME A DIFFERENT REPAIR WAS MADE BUT THE VEHICLE CONTINUED TO USE A QUART OF OIL EVERY 3000 MILES. AN INDEPENDENT MECHANIC STATED THAT THE FRONT SEAL WAS THE CAUSE OF THE OIL CONSUMPTION. *AK THE VEHICLE PULLED TO THE RIGHT WHILE DRIVING. THE FRONT END WOBBLED WHILE DRIVING. THE CONSUMER HEARD A POPPING NOISE FROM THE DRIVER AND PASSENGER FRONT WINDOWS WHEN CLOSING THEM. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10046085October 30, 2003
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
WHILE DRIVING 45 MPH ACCELERATOR PEDAL STICKS WITHOUT WARNING. IN ORDER TO STOP ACCELERATION VEHICLE HAS TO BE SHUT OFF. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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