Subaru XV CrossTrek Complaints

278 consumer complaints on file.

#11428527August 10, 2021
AIR BAGS
The contact owned a 2015 Subaru XV Crosstrek. The contact stated while driving 15 mph, they pulled up to a red light and stopped, when the light turned green the contact was making a right turn when a 26-foot truck ran thru the light and crashed into the front driver side of the vehicle. The air bags did not deploy. There were no warning lights illuminated on the vehicle. The contact sustained an injured neck, bruises, and a muscle tear in the left side of their chest. There was medical treatment at the scene where the ambulance took the contact to the hospital by ambulance. A police report was filed. The vehicle was towed to a tow yard where the contact insurance company inspected the vehicle and deemed the vehicle as a total loss. The manufacturer was not made aware of the failure The failure mileage was approximate 55,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11427890August 5, 2021
POWER TRAIN
On June 11, 2021, my wife and I were driving our 2014 Subaru Crosstrek (120,000 miles) from Milwaukee to Manitowish Waters, WI. About 20 miles north of Milwaukee on I-41 Northbound, my wife was driving at 70 mph when suddenly we both noticed a strong lurching from the CVT transmission. This was followed a few seconds later by a complete lockup of all four wheels on our car. Fortunately this did not happen in the left lane or we would've been in a terrible accident. My wife managed to steer the skidding car onto the highway shoulder until it came to a rest. The engine was still running. The transmission was completely dead. We called a towing company to tow the car to Sommers Subaru in Mequon WI. They diagnosed the problem as sudden catastrophic transmission failure and told us that the 2014 Crosstrek had tons of problems with the CVT. We told the service department that we could have been seriously injured or killed had my wife not been driving in the right lane of the interstate. We paid $7,800 for a remanufactured CVT as the power train was out of warranty. I have seen one other report of catastrophic CVT failure on your website involving a 2014 Crosstrek (Danbury CT). I'm sure there are others out in the world who have also suffered this, and God knows how many may have resulted in accidents with injuries or death. Perhaps they did not know to contact NHTSA with their experiences. I pray that you will initiate an investigation into this issue and force Subaru USA to issue a recall on their 2014 Crosstreks to replace the transmissions that are the source of these frightening incidents. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426727July 27, 2021
POWER TRAIN
Multiple alerts and codes displayed for vehicle control system mostly related to transmission system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426355July 25, 2021
ELECTRICAL SYSTEM
After parking car, it takes several attempts of putting the transmission in park to get the key out of the ignition. Going back and forth between reverse and park. This happens at least 70% of the time. Not a safety problem, but can’t secure the vehicle if I can’t get the key out. Haven’t had the dealer look at it because the car is no longer under warranty, and this seems to be a common problem with Subarus. No warning or symptoms that it’s going to happen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425676July 20, 2021
STEERING
The contact owns a 2013 Subaru XV Crosstrek. The contact stated while starting the vehicle, the steering wheel was difficult to turn to the left and to the right. The contact stated that the steering assist warning light was illuminated. The contact was able to drive to her destination at a slow speed. The contact took the vehicle to two independent mechanics who were both unable to diagnose the cause of the failure. The contact called the local dealer and made them aware of the failure. An appointment was scheduled. The vehicle was not yet diagnosed nor repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 113,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425066July 16, 2021
WHEELS
At approximately 67,300 miles, while performing routine maintenance, my mechanic discovered that my front wheel bearing set needed replacing. Soon after that, I heard a noise coming from the rear of the vehicle. At first, my mechanic couldn't diagnose the problem. When the noise got louder, I returned to my mechanic, and he discovered that the wheel bearings in both of my rear wheels needed replacing. The vehicle had 81,565 miles at the time he replaced them. With some internet research, I found that many Subaru owners with the same vehicle had experienced the same problem. I also found a bulletin from Subaru describing a faulty rear wheel backing plate (Bulletin # 05-70-19). If Subaru had notified me of the defect, I could have had it promptly replaced. Instead, they risked my safety, as a wheel could have stopped while I was driving. I chose not to take it to the dealer, because it is a 1.5 hour drive from my home, on a remote highway. Diagnosis and repair would have been separate appointments, 2 weeks apart, and the dealer told me the chance of reimbursement was 50%. This vehicle is available for inspection.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421255June 17, 2021
SERVICE BRAKES, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
Break lights are on, but do not light up when breaking. Changed break lights with many different bulbs, but same problem occurs. Not lighting up when breaking.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420138June 8, 2021
ENGINE
On October 31 2020, The AC compressor on my vehicle caught fire while I was driving. This caused a foul odorous smoke to fill the cabin of my vehicle which was cough inducing and limited my vision. The air conditioner was not on at this time because of pleasant ambient temperatures outside. I no longer have this part because it was replaced at the dealership along with the serpentine belt that was damaged due to the fire. There was no warning light or noticeable change in the vehicle driving before the incident. I was unaware that I could report this incident until I found this website today.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11420201June 8, 2021
UNKNOWN OR OTHER
The key will not come out of the ignition when the vehicle is in park. Sometimes it has to sit a few minutes before I can remove it. Sometimes it has to sit for many hours before I can remove it. I've been dealing with it for 10 months.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419042May 30, 2021
SERVICE BRAKES, FUEL/PROPULSION SYSTEM, ENGINE
I own a Subaru Crosstrek XV Limited which I purchased new in November 2014. I was in a line of vehicles on a street waiting to enter a business parking lot and drive-thru. There was an incline from the street into the parking lot. The vehicle in front of me reached the top of the incline and turned right into the parking lot. With my foot remaining on the brake, I raised my foot slightly to allow my vehicle to move up the incline, my car suddenly accelerated and crashed into the bumper of the vehicle in front of me. The local police were contacted and a report was made. It was like when the cruise control is engaged and the engine given more power to climb an incline or hill. I don't know what caused this to happen, but am taking it to a local mechanic since the closest Subaru dealer is 75 miles away.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11418803May 27, 2021
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2013 Subaru Crosstrek. The contact stated while driving 60 mph, the sunroof exploded causing glass shards to fall onto the contact. There was no injury sustained. The contact stated that there was no warning light illuminated. The vehicle was taken to the local dealer where it was inspected. The contact was informed that the sunroof needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The contact was informed that the part was on backorder. The failure mileage was approximately 89,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415955May 10, 2021
ELECTRICAL SYSTEM, POWER TRAIN
I PURCHASED 2013 SUBARU CROSSTREK I AM 2ND OWNER, I NEVER SEE ANY PROBLEM FOR ENGINE LIGHT CHECK AND END UP CONTROL CURISE BLINKING AND SUBARU WILL NOT PROVIDED ANY RECALL FOR TRANSMISSION ISSUE IT'S NOT SAFE TO DRIVING THEY SAID ONLY WILL WARRANTY UNDER 100K THAT UNFAIR THIS NOT SAFE CAR AND SO MANY COMMON ISSUE TRANSMISSION ON SUBARU. IT'S FIRST MAKE 2013 ON CROSSTREK HOW IT'S EXPECT UNDER 100K MILES... SHOULD RECALL FOR TRANSMISSION FIX
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415374May 6, 2021
POWER TRAIN, VEHICLE SPEED CONTROL
I NOTICED THAT WHEN GOT TO ACCELERATE FROM STOPING THAT CAR WON'T GO. WHEN I HIT THE GAS THE VEHICLE MOVES ONLY A LITTLE AND IF I PUSH MY FOOT ON THE ACCELERATION PEDDLE HARDER AND ALL THE WAY DOWN THE VEHICLE ACTUALLY SLOWS DOWN. IT HAPPENED THIS MORNING ON CITY STREET ROADS NOT GOING ANY FASTER THAN 45MPH. THE ONLY WAY TO GET IT TO GO AGAIN IS TAKING MY FOOT OFF THE GAS PEDDLE AND RE PLACING IT AND IT THEN WILL GO BACK TO ACCELERATE AS IT SHOULD WHEN I PRESS THE GAS PEDDLE. I HAVE GOTTEN IT LOOKED AT SUBURU DEALERSHIP AND THEY WERE UNABLE TO FIGURE OUT THE PROBLEM. IT HAPPENED TO ME TWICE THIS MORNING. ONCE WHEN TURNING OFF MY STREET TAKING A RIGHT TRYING TO ACCELERATE TO 25MPH AND THEN ANOTHER WHEN TRYING TO ACCELERATE AFTER A STOP LIGHT ON A 45 MPH ROAD. I WILL BE REPORTING IT FROM NOW ON EVERY TIME IT HAPPENS. THIS IS VERY UNSAFE, IT COULD EASILY CAUSE AN ACCIDENT. THANK GOODNESS NO ONE WAS RIGHT BEHIND AT THOSE MOMENTS WHEN I WENT TO ACCELERATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414795May 2, 2021
UNKNOWN OR OTHER
I CAN"T REMOVE THE KEY FROM THE IGNITION WHEN THE CAR IS PUT IN PARK. THIS ISSUE WARRANTS A RECALL. THIS IS CAUSED BY PROBLEMS WITH THE PARK-RANGE SWITCH ACROSS SEVERAL SUBARU MODELS FROM 2012-2018. SUBARU ISSUED SERVICE BULLETIN 16-112-18R REGARDING THIS ON 3/15/18. THIS IS A WELL KNOWN ISSUE BY OWNERS, DEALERSHIPS AND SUBARU OF AMERICA (SOA). NUMEROUS CAR FORUMS AND BLOGS ADDRESS OWNERS' STEPS TO GET THIS REPAIRED. THE SOLUTIONS OFFERED BY THE DEALERS RANGE FROM ' YOUR CAR IS OUT OF WARRANTY AND IT WILL RUN HUNDREDS OF DOLLARS TO FIX' TO ' YES THIS IS A KNOWN ISSUE BRING IT IN AND WE WILL REPLACE IT NO CHARGE'. SOA'S RESPONSE TO OWNERS VARIED FROM 'WE WILL TAKE CARE IT TO WE'LL HAVE TO SEE IF WE CAN HELP YOU OUT'. MY DEALER'S RESPONSE WAS '$700 TO REPAIR ' YOU MIGHT CALL SOA TO SEE IF THEY CAN HELP OUT.' I DID CALL SOA AND THEY TOLD ME TO SET UP AN APPOINTMENT WITH THE DEALER AND LET THEM KNOW WHEN IT WAS ' BUT DID NOT OFFER ANY HELP ON THE COST AT THAT POINT. IT DOES APPEAR THAT SOA WILL COVER THE COST BUT YOU MAY NOT BE TOLD THAT INITIALLY. FORTUNATELY/UNFORTUNATELY THERE IS A QUICK FIX EASILY FOUND ONLINE THAT YOU CAN DO IN LESS THAN 5 MINUTES BY DISCONNECTING THE SWITCH TO THE IGNITION. THIS SOLVES THE PROBLEM OF THE STUCK KEY BUT ALSO DISABLES THE CHIME IF YOU LEAVE THE KEYS IN THE IGNITION AND ALSO ALLOWS YOU TO EXIT THE VEHICLE IF THE CAR IS NOT IN PARK. SO NOW, IF YOU ARE NOT CAREFUL, YOU CAN LOCK YOUR KEYS IN THE CAR AND IF THE CAR IS NOT IN PARK OR THE HAND BREAK IS NOT ENGAGED YOUR CAR WILL ROLL AWAY. I HAVE DONE THE QUICK FIX ' BUT EVEN WITH ALL SORTS OF WAYS TO HELP ME REMEMBER I AM NOT COMFORTABLE.. THIS IS A SAFTEY ISSUE. WHEN I MENTIONED THE FIX TO SOA AS CAUSING A SAFETY ISSUE THEY SAID THAT WAS MY PROBLEM NOT THEIRS. REALLY? MY CAR IS S 2013 AND I WILL NOT COMMIT TO $700 AT THE DEALER WITHOUT KNOWING IF SOA WILL PAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11413261April 21, 2021
ENGINE
HEAD GASKET FAILURE, RESULTING IN WATER AND OIL CONTAMINATION. TAKEN TO DEALER FOR SERVICING ON FEBRUARY 12, 2021, AND STILL NOT FIXED AS OF APRIL 21, 2021.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11413092April 20, 2021
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
SINCE I BOUGHT THIS 2015 CROSSTREK IN 2015 THERE HAVE BEEN MULTIPLE TIMES WHERE I HAVE PULLED OUT AND THE VEHICLE PAUSES. LIKE THERE IS NO POWER OR IT IS TAKING A BREATH. NO MATTER THE PRESSURE ON THE ACCELERATOR IT DOES NOT GO. THEN LIKE A GASP IT STARTS TO PICK UP SPEED. DOES NOT SHUT OFF BUT ZERO POWER. IT HAPPENS REGARDLESS THE WEATHER, LENGTH OF TIME CAR HAS BEEN RUNNING. IT HAS CAUSED ME A NARROW MISS BEFORE BECAUSE I COULD NOT GET INTO MY LANE. I WAS PULLING INTO TRAFFIC FROM A SLOW SPEED MOST TIMES. ONCE IT HAPPENED WHILE IN TRAFFIC DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407085April 8, 2021
POWER TRAIN
HILL DESCENT, SWAY CONTROL, ABS LIGHTS CAME ON AT THE SAME TIME ON THE WAY TO WORK, I WAS COMING OF AN EXIT. I HAD THE CODES CHECKED AND NOTHING WAS SHOWING. OVER A MONTH LATER, THE CHECK ENGINE AND TRANSMISSION TEMP LIGHTS CAME ON MY TO WORK. I IMMEDIATELY TURNED AROUND AND PARKED MY CAR. TRANS TEMP LIGHT WAS BLINKING. A FEW DAYS LATER I HAD IT TAKEN TO A SUBARU DEALERSHIP FOR SERVICE. I PAID FOR A DIAGNOSTIC. THE RESULT WAS A $1600 BILL FOR A VALVE BODY KIT, TRANS COVER GASKET, O-RING, TRANS BODY WIRING HARNESS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406904April 7, 2021
STRUCTURE:BODY, VISIBILITY/WIPER, UNKNOWN OR OTHER
WHILE IN MOTION AT APPROXIMATELY 65MPH ON THE HIGHWAY HOOD LATCH FAILED AND HOOD FLEW UP AND SMASHED INTO WINDSHIELD, SHATTERING GLASS ALL OVER AND PUSHING WINDSHIELD IN TOWARDS DRIVER. FRONT WINDSHIELD VIEW WAS COMPLETELY OBSTRUCTED AND DRIVER WAS UNABLE TO SAFELY PULL TO SHOULDER. VEHICLE SUSTAINED SIGNIFICANT DAMAGE TO HOOD, HOOD HINGES, WINDSHIELD AND FENDERS. SUBARU HAS HISTORY OF LAWSUITS AND RECALLS REGARDING FAILED HOOD LATCH. POLICE REPORT IS AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405603March 30, 2021
ELECTRICAL SYSTEM
I WAS DRIVING ON THE HIGHWAY, I TURNED ON THE BLOWER FAN AND AC. THE AC WAS NOT COOLING DOWN THE CABIN (OUTSIDE TEMPERATURE WAS 71-74 DEGREES). AFTER 40 MINUTES THE BLOWER FAN SHUT DOWN AND STOPPED WORKING. I BROUGHT THE CAR TO THE DEALERSHIP SERVICE DEPARTMENT. THIS IS WHAT THEY FOUND: INSTRUMENT WIRE HARNESS, COMPONENT(S) AND SWITCH HAD MELTED, CAUSING A HAZARDOUS SITUATION. IT REMAINS A HAZARD AND NEEDS TO BE REPLACED. SUBARU DENIES ANY RESPONSIBILITY IN THE DEFECTIVE/FAILED/UNSAFE COMPONENTS AND WILL NOT COVER EXPENSE. REASON: VEHICLE GROSSLY OVER WARRANTY PERIOD (BY 10,000 MILES).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403673March 18, 2021
UNKNOWN OR OTHER
I AM HAVING ISSUES WITH TRYING TO REMOVE KEY FROM IGNITION. IT WON'T LET ME TURN ALL THE WAY FROM ACC TO REMOVE THE KEY. I'VE TRIED TURNING THE STEERING WHEEL, RESTART IGNITION AND TRY TURNING ALL THE WAY OFF AGAIN AND STILL STUCK. I HAD TO START AND PUT CAR IN REVERSE, THEN PULL FOWARD AND WAS ABLE TO TURN KEY COMPLETELY TO THE OFF POSITION AND WAS ABLE TO REMOVE KEY. IT SEEMS TO BE GETTING WORSE. I HAVE CONTACTED SUBARU OF AMERICA AND REPORTED THE PROBLEM TO THEM AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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