Subaru Outback Complaints

1,029 consumer complaints on file.

#11748480July 6, 2026
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, BACK OVER PREVENTION: WARNINGS
I was already parked in a spot in a public parking lot. I tapped the accelerator pedal to move the car a few inches. The vehicle responded by violently accelerating, hitting a vehicle directly in front of me in another parking space. I applied my brake but the car would not stop. The force of the acceleration pushed the car out of the it's spot and it hit a curb and tree appox 30 ft away. In defensive move I turned my wheels to the right and continue to try and brake. This caused my car to hit the car on the right side of me. Property Damage occured. No injuries. Vehicle defect.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11748229July 3, 2026
STEERING, WHEELS, LANE DEPARTURE: ASSIST
I bought a brand new 2025 subaru outback in April of 2025. At first service (oil change and tire rotation) in Jan 2026, I complained that the vehicle keeps swerving left and right and Subaru of Ann Arbor said they will diagnose the i-Sight vehicle system and correct it. But right after delivery , i realized the steering had to be held at ~5 degrees to the right (off centered) to get the car go straight. I complained and I was made to bring the car in 3 times to Subaru of Ann arbor - only to go without a fix. The car fishtailed, the traction control system malfunctioned in normal roads and highways due to the steering angle error. I was asked my Subaru of Ann Arbor to not come there anymore and take it to a different dealership. I complained to Subaru of America (Customer advocacy) and they asked me to pick a different dealer - Lafontaine Subaru. Even there the technicians argued that the car is good and just did an alignment without fixing the steering angle error issue. The steering angle sensor is tied to the vehicle safety software controls, traction control system and safety systems such as lane keep. I have to keep the steering tilted to keep the vehicle in lanes and I am struggling to keep it safely within lanes since January 2026. Subaru of America has not intervened even after the 6th repair in 3 months as the problem is not fixed. the lives of my family including a [XXX] infant for whom I got the car is being threatened on a daily basis. I keep telling the urgency and grave danger and the last response from the second subaru dealer was this is the maximum we can do. I am feeling threatened as I paid a fortune for a new car and wanted to secure my infant and my family. Our safety has been disregarded despite multiple complaints and repairs in the first year of ownership. Mileage now is 6100 miles total. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11746719June 26, 2026
POWER TRAIN
The contact owns a 2022 Subaru Outback. The contact stated that while driving at an undisclosed speed and coming to a stop, the vehicle then failed to accelerate or drive forward. While depressing the accelerator pedal, the engine revved excessively to approximately 7,000 RPM, but the vehicle failed to respond. The failure reoccurred consistently after coming to a complete stop. The vehicle was taken to an independent mechanic and was diagnosed with transmission failure. The dealer was notified of the failure on several occasions but was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 157,777.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11746765June 26, 2026
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
On 6/22/2026 we were driving on the highway that had no objects in the road and one oncoming car about 200 to 300 yards away when our brakes locked up and a crash indicator popped up on the drivers screen. My wife and I were thrown violently forward into our seat belts it felt like we had been in a crash. I feel that if someone had been following us we would have been hit from behind. We immediately took the car to the dealer to be checked out. The next day they said they found nothing wrong with the car and gave it back. The car did have an update load earlier in the day.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11746625June 26, 2026
ENGINE, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
On May 19th 2026 around noon time, while we (me and my wife passenger) were driving my 2022 Subaru Outback Touring (2.5L, non-turbo) in active congested traffic on our way to airport, the engine shut off as expected by the Auto Start-Stop system when I came to a stop. When I released the brake pedal to proceed, the engine failed to automatically restart. The vehicle became immobilized in a live traffic lane, creating a serious safety hazard with traffic backed up behind me and oncoming vehicles unable to predict my situation. No warning lights or alerts preceded the failure. After shifting to Park and pressing the ignition button multiple times, the engine eventually restarted. There was no prior history of stalling, no check engine light, and the battery and vehicle have been maintained per Subaru's schedule. This is a critical safety defect: a vehicle that disables its own engine in traffic and fails to restart on demand puts the driver, passengers, and surrounding traffic at immediate risk of rear-end collision. The Auto Start-Stop system should never leave a vehicle stranded in a live roadway. The vehicle is available for inspection. I have/have not yet taken the vehicle to a Subaru dealer for diagnosis.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11745452June 21, 2026
AIR BAGS
This is a follow-up to NHTSA Complaint #11744977 regarding the Occupant Detection System on a 2024 Subaru Outback. The passenger airbag indicator showed "off" twice, on separate drives, with two different adult passengers seated normally during regular highway driving. Shifting the seat made the light come back on both times. Since filing the original complaint, the dealer kept the vehicle for multiple weeks, opened a national technical case with Subaru, and performed a "zero-point calibration" of the ODS sensor. Subaru of America opened Case #260618-1500443. A Subaru of America specialist then told us a technician took one test drive, could not reproduce the issue, found no mechanical problem, and concluded the vehicle is "operating as designed." They suggested the original incidents may have been related to "passenger positioning," but did not identify or test any specific position. Subaru has closed the case on this basis. We do not believe a single test drive that failed to reproduce an intermittent fault proves there is no defect. The known failure mechanism in related Subaru ODS recalls — degraded sensor connections and moisture-related circuit damage — is intermittent by nature and would not reliably show up on demand. This vehicle has an unresolved passenger airbag issue that was recalibrated, not diagnosed. The case was closed without identifying a root cause. We are filing this update so the pattern is part of the record.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11744977June 18, 2026
AIR BAGS
Driver and adult passenger were traveling at highway speed on the NJ Turnpike. The passenger noticed that the airbag light on the display showed "Passenger Airbag OFF" We stopped at the next rest area and found guidance online that the Occupant Detection System sometimes doesn't properly register the weight in the seat so shifting the seat could turn the airbag back on. We did this and the light did come back on. We continued our trip. Shortly after the same issue occurred again. We shifted the seat again and the light came on again. We are not satisfied that the ODS is working properly and the risk is too great to have the burden of readjusting the seat to make a sensor work properly so that airbags, which are consequential safety features, will deploy in the event of a crash. Airbags must function to protect passengers and this is not functioning correctly. The dealer said there is nothing wrong, yet we are aware of an ODS recall for prior year Subaru Outbacks that were displaying similar issues. We want this fixed so we don't have to worry. It is not safe to be traveling in a car and to have to worry about whether your air bag is turned on or adjusting a seat to hope it turns back on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11744690June 17, 2026
ELECTRICAL SYSTEM, SERVICE BRAKES, UNKNOWN OR OTHER
On June 15th 2026, I was at a red light and the Auto Start-Stop feature shut off the engine. When light turned green, my car lost power and started rolling downhill. During this rolling downhill, the brakes stopped working, I was unable to engage parking brake, and I wasn't able to do anything except find a place to safely use gravity to slow the vehicle down. If the hill was steeper, this scenario could have been deadly. It was so scary, I called 911 for assistance but got lucky I was able to stop the car before there was an accident. It turns out the battery didn't have enough power to allow the vehicle to restart and if this happens when the Auto Start-Stop feature is engage you lose the ability to use the brakes. I spoke to the local dealership and acknowledge that is a problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11744188June 15, 2026
UNKNOWN OR OTHER
First battery drain in car. Bought a new battery and it drained again for the second time. Called Suburu to ask about a parasitic drain from the DCM and they said it was likely that and told me to call Suburu America. Did that but they wanted me to take it to a Suburu dealer to get the problem verified. I don’t have the $ to do that. I notice there is a class action in court right now for this exact problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11743406June 11, 2026
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Twice in one week I was backing slowly out of my driveway. No cars were in sight and the Subaru slammed on the breaks. The first time tweaked my back as I was looking over my shoulder when it broke so aggresively. I am fine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11743404June 11, 2026
UNKNOWN OR OTHER
I have a Suburu Outback 2026.. I was driving 30 mph on a country highway in Monroe, Michigan when my sun roof tempered glass window exploded upward... it sounded like a shotgun went off in my car… the Suburu warranty claim was rejected… they determined it as “outside influence”… that caused my Sun roof window to implode… if this had happened on a highway, it may have caused a serious injury accident. Since that time, I have researched to see if other people have experienced similar incidents.. it appears that sun roof spontaneous explosions are not uncommon. This is why I am reaching out to you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11742554June 7, 2026
VISIBILITY/WIPER, SUSPENSION
This car has had 3-5 windshield replacements since 2022. I bought the car new. It (a) cracks for no reason or (b) cracks if a tiny pebble size rock taps the windshield. Additionally, I took the car in to get an alignment as the steering wheel is pulling left. Guy tells me driver front strut is defective / blown / poorly mounted and that he has seen this issue with a lot of Subaru’s. Also that they are aware of the problem and replacing the struts in the 24 and 25’s. Also, I already had to replace the starter, as the started went out after having the car for 2.5 years. Subaru seems to be selling lemons and I hope to be getting rid of mine soon.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11742391June 5, 2026
ELECTRICAL SYSTEM, POWER TRAIN
Recently, the 2022 Outback my mom drives has been having some strange electrical issues. About a year-or-so ago the battery in her outback died. Not unusual in Arizona. I replaced it with an upgraded AGM (Interstate) version—same group, same cranking power. No issues. Recently, after an oil change at the dealer, she called back to report that a “Check Engine” light had come on. She was told that she probably had not put the gas cap on properly. Gas cap was on properly; light went off the next day. A few days later the Auto Stop/Start (ASS) feature started acting up (not functioning). A few days later the ASS turned the engine off and did not restart automatically—in the middle of heavy traffic during rush hour. The ASS light came on. The engine started manually, and we got it home. Battery was dead the next morning. I charged it up and took the car to the local mechanic for a quick assessment. The battery was fine, charging, but the car threw a Code: P0871 Transmission Fluid Pressure Sensor Switch. This mechanic told us that there was a Technical Service bulletin through Subaru that addressed this issue but was also aware that it could be caused by the ASS killing the battery OR other electronic modules which fail to enter sleep mode—which would also cause random lights to come on. An appointment was made to take the car into Peoria Subaru, thinking it would be something they could diagnose easily. It had previously been in for the routine oil change with the inspection. When we dropped the car off, I provided the Advisor the code and a associated TSB for the code. We got the car back that day and were told the following: The tech found that the car currently has a “Aftermarket” AGM battery. Subarus require a “Enhanced Flooded Battery” which would explain multiple codes found for loss of communications and parasitic battery drain--for systems that don't go to "sleep" when the car is not running.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11742331June 5, 2026
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
When driving in the rain, the vehicle flashed a collision warning indicator and applied the brakes as if there was an imminent collision with an object ahead, but the street ahead was completely empty - no vehicles or other objects that would warrant deploying the pre-collision braking system were present. If there were a vehicle behind me at the time, it is likely that their safety would have been put at risk when my vehicle suddenly started braking strongly for no apparent reason. The vehicle has been inspected by a Subaru dealership, who could not identify any issue. The dealer attempted to apply a software update to the EyeSight camera system that controls pre-collision braking, but was unable to apply the update. It is my belief that the camera-based EyeSight system interpreted rain on the windscreen as an obstacle and erroneously deployed pre-collision braking when there was no actual hazard ahead.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11741939June 3, 2026
UNKNOWN OR OTHER
A message from SiriusXM pops up on the screen from which every system of the vehicle is controlled. That screen is then inoperable until that advertisement is closed by hitting a button in an unsafe location on the screen relative to the driver. This has been harshening to me every time I’ve started the car over the last 2 days.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11741875June 3, 2026
ENGINE, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
I just bought my Subaru outback brand new in October 2025. I’ve maintained my oil changes at the dealership. I bought it from in the last one was last may 26. I filled up my tank with a full tank of gas June 1. On June 2 when I was driving home from work on the I 94 Highway in Detroit Michigan I was going about 50 mph when my check engine light went on and within seconds the engine failed. The car was still on, but the gas pedal wouldn’t work and I was in the far left-hand side lane of the highway. I was able to slowly pull over to the fire right hand shoulder, even though it was during peak traffic time. As I pulled over, I started seeing smoke come from under the hood. I then seen a big flame which made me quickly get out of the vehicle and then seconds two minutes later the entire vehicle was in golf in flames and had many explosions throughout. I had no prior indications notifying me that there was something wrong with my vehicle. I had no problems with it. There was only 12,500 miles on the vehicle. There was no obvious cause to this happening. It was only me in the car however if there were small children in car seats or less mobile elderly people in the car, I don’t think that they would have made it out safely. The fire department came and put out the fire. A police report was made with the Michigan State troopers. My insurance is progressing. They are working on a claim. I also contacted Subaru of America and opened up a case with them. I notified the Subaru of Troy dealership that this happened.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11741760June 3, 2026
UNKNOWN OR OTHER
The entertainment system is dangerous and actively so. The system pushes pop up advertisements for sirius xm among other distracting features that require taking attention away from the roadway to dismiss
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11741713June 3, 2026
UNKNOWN OR OTHER
Sirius XM ads keep popping up at random times removing the ability to use or see the media display unless you press the small X on the far side away from the driver. Usually happens when starting the car, sometimes happens when you are driving regardless of speed. Has happened multiple times and causes distraction and is more than potentially dangerous. Can not opt out of it on the car, have talked to Sirius on the phone and told them I do not want their service. They don't care.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11741707June 3, 2026
UNKNOWN OR OTHER
While driving, a SiriusXM advertisement popped up in the center infotainment screen that controls not only the radio, but several of the driver assistance and climate control features of the car. They created it in a way that makes calling the advertiser very easy, with a big centrally-located button, and clearing the advertisement out with a tiny x over by the passenger side of the screen. I had to pull over in order to safely regain control of the screen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11741702June 2, 2026
SEATS, UNKNOWN OR OTHER, STRUCTURE:BODY
I am reporting a severe saftey and crash-compatibility defect on the front passenger side of the 2026 Subaru Outback Premium trim. This vehicle is equipped with a fixed-height passenger seat that is positioned unsafely high relative to the headliner and sun visor assembly. Because the seat height cannot be lowered, an adult passenger of average height sits with their head in immediate proximity to the sun visor. Under standard deployment of the vehicle brakes, forward occupant kinematics cause the passenger’s forehead to travel collide into the rigid, unyielding lower edge of the sun visor, which act as a hard/sharp parts cut the forehead and twisting the neck seriously. During a recent braking event, this lack of structural clearance caused a direct head-strike incident. The occupant’s forehead collided with the sharp bottom edge of the visor, acting as a blunt knife edge that resulted in a laceration to the forehead and a hyper-extension strain injury to the neck. This is a critical design failure where occupant safety clearance envelope was poorly designed for this elevated fixed-seat configuration. In a high-speed collision, this layout poses an imminent risk of severe facial trauma, skull fractures, or catastrophic cervical spine injuries from the visor before the seatbelt pre-tensioner can fully lock. This requires immediate investigation and a mandatory safety recall to provide height-adjustable/lower seat frames to affected vehicles.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0

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