Subaru Outback Complaints

1,029 consumer complaints on file.

#11570775February 8, 2024
VISIBILITY/WIPER
I'm on my 3rd windshield in under 12 months. I have not changed my driving habits and have been in typical weather for my area. The vehicle is garage kept. First windshield had a center driver's side ding that lasted all winter. We had some unseasonable spring weather changes that caused it to crack and spiderweb replaced 4/10/23, 24K miles. 2nd windshield, cracked 5/15/23, got dinged at the bottom and spiderwebbed immediately, again on driver's side. 3rd windshield, 12 inch line center passenger side from the edge, no ding or chip, no obvious cause for crack, occurred 1/28/24.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570014February 5, 2024
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569463February 2, 2024
VISIBILITY
The contact owns a 2022 Subaru Outback. The contact stated while driving at an undisclosed speed with the defroster activated, within two hours, the contact observed that the front windshield had cracked just above the defroster vents. The vehicle was taken to an independent mechanic, who determined that the temperature difference between the interior and exterior of the vehicle resulted in thermal shock. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 14,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569446February 2, 2024
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL, VEHICLE SPEED CONTROL
The contact owns a 2024 Subaru Outback. The contact stated that while driving at approximately 15 mph, the vehicle suddenly and unintendedly accelerated and continued to accelerate. There were no warning lights illuminated. The brake pedal was depressed, but the vehicle failed to stop, crashed into a building, and a brochure bracket stand, and hit a pedestrian who was transported by ambulance with unknown injuries' to the hospital. A police report was filed. There was no reported fire or air bag deployment. The vehicle was taken to the local dealer, who informed her that the failure was due to user error. The vehicle was not diagnosed or repaired. The manufacturer was contacted and opened a case. The failure mileage was approximately 1,000. The VIN was not available.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11567661January 24, 2024
VISIBILITY/WIPER
Windshield cracked without impact. It is available for inspection upon request. The vehicle was inspected by dealer but said nothing could be done.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567364January 23, 2024
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL, ELECTRICAL SYSTEM
The contact owns a 2023 Subaru Outback. The contact stated that the Eyesight feature of the vehicle was no longer operable. The dealer was notified of the failure, but no assistance was provided. Additionally, the contact stated while driving 45-50 MPH uphill, the accelerator pedal was released; however, the vehicle unintendedly accelerated to 63 MPH. There was no warning light illuminated. The contact depressed the brake pedal, but the vehicle failed to respond. The contact stated that she continuously pumped the brake pedal until the vehicle responded. The vehicle was taken to the dealer, where the contact was informed that no issues were found. Additionally, the contact stated while driving 10-15 MPH around a roundabout, the failure recurred, and the front passenger's side tire struck the curb. The vehicle then decelerated and bounced. The contact depressed the brake pedal and stopped the vehicle. The contact was able to continue driving. The vehicle was taken to the dealer and test driven. The dealer informed the contact that due the vehicle striking the curb, the steering wheel was off center, the front passenger's side wheel was bent and imbalanced, and there was an abnormal wheel bearing sound. Additionally, the dealer informed the contact that the ball joint had detached from the knuckles, the brackets were shifted, and the tie rod and control arm showed marks. A Subaru field inspector inspected the vehicle but could not determine the cause of the unintended acceleration. The manufacturer later informed the contact that there were no abnormalities found. The vehicle was not repaired. The failure mileage was approximately 6,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567234January 23, 2024
VISIBILITY:WINDSHIELD, ELECTRICAL SYSTEM
The contact owns a 2022 Subaru Outback. The contact stated that while driving at approximately 50 MPH, he observed a noise coming from the front window. The vehicle was taken to a dealer where it was diagnosed that an unknown component in the A/C needed to be replaced. Additionally, the contact observed a crack in the middle of the windshield. The vehicle was repaired; however, the failure persisted. The manufacturer was notified of the failure six times and a case was filed. The failure mileage was 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567210January 23, 2024
VISIBILITY/WIPER
Windshield cracked spontaneously while parked in the garage. Started at the base near the driver's side wiper and goes mid-way up the windshield.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566806January 21, 2024
VISIBILITY/WIPER
The vehicle's front windshield has cracked twice in nearly the exact same manner, location, and type of damage. In both cases, a presumably very small piece of debris that I couldn't see and could barely hear hit the windshield and instantly cracked the windshield. The windshield cracked in the same manner (one large lateral crack about 8" towards the center and 6" all the way through the right side edge of the windshield). Both instances left a very small pock mark where the crack originated. The first instance occurred in May 2022 (I had owned the car for one week); the second instance occurred December 2023. The incidents were not inspected by manufacturer, police, or insurance representatives. I have photos of both windshields. I still have the second cracked windshield installed, but plan to replace it soon since it is unsafe to drive with.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566458January 19, 2024
EXTERIOR LIGHTING
Low beam headlights are aimed too high from the factory. I have asked the dealer to adjust them, but there are only two options for aiming and the lower position only casts light about 20 feet in front of the vehicle. During nighttime driving my car is consistently blinding oncoming traffic as evidenced by oncoming traffic flashing their high beams regularly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566351January 18, 2024
AIR BAGS
The contact owned a 2024 Subaru Outback. The contact stated that while driving from a complete stop, the vehicle was involved in a head-on collision. The contact stated that the air bags failed to deploy. The contact stated that the air bag warning light was illuminated after the crash. The contact sustained a concussion and the driver of the other vehicle sustained a knee injury. The contact received medical attention via the hospital an hour after the incident. A police report was filed. The vehicle was taken to an independent mechanic; however, the vehicle was not diagnosed. The vehicle was deemed a total loss. The manufacturer was not made aware of the failure. The approximate failure mileage was 6,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11565222January 12, 2024
SERVICE BRAKES, FUEL/PROPULSION SYSTEM
On 1/12/24, I was backing up my vehicle in the driveway, the vehicle suddenly stopped, thinking I was going to backup into the gate. I was surprised because I didn't think I was that close. I slightly tapped the gas pedal to move slowly forward when the car suddenly accelerated and lunged forward. I couldn't stop the car, by braking, for 56 feet. I was able to avoid hitting another car, parked on the street, by driving into the large bushes along the sidewalk of my home. The only damage that occurred was the destruction of some bushes and the damage to the vehicle is to be determined. No injuries. The Subaru dealership had Eyesight adjustments on 1/08/24.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564900January 11, 2024
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
The contact owns a 2022 Subaru Outback. The contact stated that while driving at slow speeds, there was a smoke odor inside the cabin of the vehicle. After a visual inspection of the engine compartment, the contact observed smoke coming from the battery. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564658January 10, 2024
UNKNOWN OR OTHER
The windshield immediately cracked from a small pebble. I’ve had bigger rocks hit glass in other vehicles and only left a chip. This impacted the upper passenger side corner of the windshield close to the edge, the windshield spider webbed immediately, I’ve never seen anything like it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564519January 10, 2024
UNKNOWN OR OTHER
Windshield cracked after a rock hit. This is the first crack I have ever had and I believe Subaru glass to be at fault. It continued to splinter while driving at a quick rate even on a smooth road. Which also seems unreasonable. This seems like a safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563972January 6, 2024
UNKNOWN OR OTHER
Windshield cracked by itself, was not hit by rock or anything. Was parked in my garage came out next morning and their was crack. Started from middle outside edge passenger side and extends to middle of windshield under eyesight. Calling dealer in the morning and insurance.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562961January 2, 2024
VISIBILITY/WIPER
Windshield crack originating from under wiper area after a cold day. No known rock impact. Found a super small spot around the size of a period under the wiper blade. Second broken windshield in 18 months. These windshields do not seem very durable
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562714December 30, 2023
UNKNOWN OR OTHER
I have had 3 windshields crack spontaneously during normal use in the past year. Each incident was repaired by a certified repair shop and at time the damage was noticed, no chips, signs of damage, or impacts were noted. The crack appeared to be internal and was not able to be felt from outside or within. In each incident the crack began near the edge of the glass and spread across the entire length of the windshield. The most recent was 12/27/2023, the approximate dates of the previous are 12/2022, and 03/2023. All three occurred in periods of clear weather, no ice, or snow present, although all three occurred in the cold, while parked outside overnight either at work or home.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562467December 28, 2023
VISIBILITY/WIPER
Windshield randomly developed a crack for no apparent reason. No rocks flying in, no extreme conditions, we were in 40-60 degrees temperatures in California on normal freeways and streets, not in any off-road conditions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561918December 26, 2023
UNKNOWN OR OTHER
I’ve had 4 windshield replacements as a result of cracks that have appeared at random. The dealership has replaced windshield but there is clearly a defect in windshield design and could effect my airbags and other safety measures were an accident to occur.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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