Subaru Legacy Service Bulletins

2,189 manufacturer communications on file.

• May 24, 2016•Document ID: 10139515

  Service Bulletin/Repair Instructions
  EQUIPMENT ADAPTIVE/MOBILITY; STEERING; EQUIPMENT

  Mfr Comm. #:

  WTD65-LO

  Date Added:

  June 4, 2018

  Manufacturer:

  SUBARU

  Summary

  A new labor operation has been created specifically for H6 vehicles affected by WTD-65 Steering Column Inspection/Repair. This labor operation has been added to the WTD-65R bulletin located in STIS. (A165-803 - 1.8 for H6 Models) SOA will reprocess all previously submitted claims for WTD-65 H6 vehicles that were shorted 0.2 labor hours. We will make every effort to complete these corrections as quickly as possible. Claims entered effective 5/24/16 will require the new labor operation number for all H6 vehicle claims.

  Associated Products (4)

  2017 Subaru Legacy2017 Subaru Outback2016 Subaru Legacy2016 Subaru Outback
  Associated Documents

  • DownloadMC-10139515-0001.pdf↗
• May 23, 2016•Document ID: 10139516

  Service Bulletin/Repair Instructions
  STEERING; EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

  Mfr Comm. #:

  WTD-65R6

  Date Added:

  June 4, 2018

  Manufacturer:

  SUBARU

  Summary

  Revised Service Procedure Bulletin: 2016 Legacy / Outback Stop Sale Information, WTD-65 Recall. This Service Procedure provides an inspection method for identification of affected vehicles and if determined necessary, additional steps for replacing the steering column assembly.

  Associated Products (4)

  2017 Subaru Legacy2017 Subaru Outback2016 Subaru Legacy2016 Subaru Outback
  Associated Documents

  • DownloadMC-10139516-0001.pdf↗
• May 23, 2016•Document ID: 10139514

  Service Bulletin/Repair Instructions
  STEERING

  Mfr Comm. #:

  WTD65-PSU

  Date Added:

  June 4, 2018

  Manufacturer:

  SUBARU

  Summary

  Through the weekend we have shipped 17,346 steering columns, which represents 67% of the total sold vehicles. In fact, 1,355 steering columns were delivered to retailers this Saturday, another 1,712 will be delivered today, and another 3,000 will be delivered tomorrow. Given projected failure rate of 66%, this means we should now be starting to repair units in retailer inventory. However, we realize that this may not be the case for every retailer. We will continue to ship parts at an average of 1,500 per day this week, and we will utilize VIN counts collected over the weekend to prioritize and allocate parts going forward. It is very important that each retailer continue to follow up with customers that have not arranged for inspection or to have their vehicles towed to the retailer. We need every vehicle inspected or repaired, and we need this done as soon as it is practical. It is also important that claims are entered on a timely basis, every day, so we can keep a good accounting of the completed cars.

  Associated Products (4)

  2017 Subaru Legacy2017 Subaru Outback2016 Subaru Legacy2016 Subaru Outback
  Associated Documents

  • DownloadMC-10139514-0001.pdf↗
• May 20, 2016•Document ID: 10139513

  Service Bulletin/Repair Instructions
  EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

  Mfr Comm. #:

  WTD65-C

  Date Added:

  June 4, 2018

  Manufacturer:

  SUBARU

  Summary

  This is to clarify the recent message announcing an increase specific to the labor time and rental amounts for the WTD65 recall. While this increase is retroactive to the beginning of this recall, the low volume of claims that were entered prior to the change in rates will need to be reentered by the retailer as an appended claim to receive the new calculation. Also, we are experiencing a reimbursement issue for the 3.6L vehicles. We are working to correct the system and will advise when the correction is completed.

  Associated Products (4)

  2017 Subaru Legacy2017 Subaru Outback2016 Subaru Legacy2016 Subaru Outback
  Associated Documents

  • DownloadMC-10139513-0001.pdf↗
• May 20, 2016•Document ID: 10139511

  Service Bulletin/Repair Instructions
  EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

  Mfr Comm. #:

  WTD-65CG

  Date Added:

  June 4, 2018

  Manufacturer:

  SUBARU

  Summary

  Some good news! Subaru of America has decided to arrange a gift for each customer that was driving an impacted sold unit at the start of this recall. For customers that do not have an added security maintenance plan, we will be providing a $100 Subaru gift coupon, redeemable for parts, service, accessories or Subaru Gear. For those customers with the added security maintenance plan, we will be providing a $100 prepaid debit card. Details and timing on this will be forthcoming.

  Associated Products (4)

  2017 Subaru Legacy2017 Subaru Outback2016 Subaru Legacy2016 Subaru Outback
  Associated Documents

  • DownloadMC-10139511-0001.pdf↗
• May 19, 2016•Document ID: 10139512

  Service Bulletin/Repair Instructions
  SERVICE BRAKES

  Mfr Comm. #:

  06-53-16R

  Date Added:

  June 4, 2018

  Manufacturer:

  SUBARU

  Summary

  This bulletin announces a design change to the front brake caliper supports to address customer concerns of a rattling sound heard while driving. The change involves a reduction in the amount of clearance between the caliper support mounting bolt holes and the mounting bolts. NOTE: This information is applicable to models using 16? front brakes ONLY.

  Associated Products (10)

  2014 Subaru Legacy2014 Subaru Outback2013 Subaru Legacy2013 Subaru Outback2012 Subaru Legacy2012 Subaru Outback2011 Subaru Legacy2011 Subaru Outback2010 Subaru Legacy2010 Subaru Outback
  Associated Documents

  • DownloadMC-10139512-0001.pdf↗
• May 19, 2016•Document ID: 10139510

  Service Bulletin/Repair Instructions
  SERVICE BRAKES

  Mfr Comm. #:

  WTC-64OLM

  Date Added:

  June 4, 2018

  Manufacturer:

  SUBARU

  Summary

  Memo to retailers: Owner Notification - Subaru Recall Campaign: WTC-64 VDC System Filter Clogged. The brake fluid used during the production of the potentially affected vehicles may have contained excess moisture. Excess moisture in brake fluid may cause a gelatinous material to form in the brake system. This material may accumulate and temporarily clog stability control?related valve filter(s) in the Vehicle Dynamics Control (VDC) system. In this situation, VDC performance may not fully comply with the FMVSS No.126 requirement.

  Associated Products (2)

  2015 Subaru Legacy2015 Subaru Outback
  Associated Documents

  • DownloadMC-10139510-0001.pdf↗
• May 19, 2016•Document ID: 10139509

  Service Bulletin/Repair Instructions
  EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

  Mfr Comm. #:

  SSLP-R

  Date Added:

  June 4, 2018

  Manufacturer:

  SUBARU

  Summary

  Subaru is pleased to announce an enhancement to the Subaru Service Loaner Program daily reimbursement rate. The new reimbursement rate will be $40/day and takes effect retroactively back to May 9, 2016 to align with the announcement of the WTD-65 campaign.

  Associated Products (4)

  2017 Subaru Legacy2017 Subaru Outback2016 Subaru Legacy2016 Subaru Outback
  Associated Documents

  • DownloadMC-10139509-0001.pdf↗
• May 19, 2016•Document ID: 10139507

  Service Bulletin/Repair Instructions
  SERVICE BRAKES

  Mfr Comm. #:

  WTC-64

  Date Added:

  June 4, 2018

  Manufacturer:

  SUBARU

  Summary

  The brake fluid used during the production of the potentially affected vehicles may have contained excess moisture. Excess moisture in brake fluid may cause a gelatinous material to form in the brake system. This material may accumulate and temporarily clog stability control-related valve filter(s) in the Vehicle Dynamics Control (VDC) system. In this situation, VDC performance may not fully comply with the FMVSS No.126 requirement. However, the brakes will continue to operate normally.

  Associated Products (2)

  2015 Subaru Legacy2015 Subaru Outback
  Associated Documents

  • DownloadMC-10139507-0001.pdf↗
• May 18, 2016•Document ID: 10139528

  Service Bulletin/Repair Instructions
  EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL; STEERING

  Mfr Comm. #:

  WTD65UI

  Date Added:

  June 4, 2018

  Manufacturer:

  SUBARU

  Summary

  The following is to provide you with updated information on the WTD 65 recall. 1. We are pleased to announce that based upon retailer input and comments, along with further study and analysis by FHI and SOA, we are increasing the labor time for repairs under this recall by 0.5 hour per vehicle. This is for both 2.5 and 3.6 liter vehicles and will be retroactive to the first repair claims processed. 2. An updated repair procedure document is attached (click here) and will be posted today to STIS. This includes these increased labor times and also provides updated repair procedures including a clarification on the possible need for toe adjustments. We have also reduced the parts retention period for this recall only. Once a claim has been submitted and APPROVED, the parts replaced to complete the repair may be scrapped. 3. We are also sharing that we are enhancing the SSLP daily reimbursement rate. The new reimbursement rate will be $40/day and takes effect retroactively back to May 9, 2016 to align with the announcement of the WTD65 campaign. Please note, although this enhancement is being made retroactively to support our retailer partners during the campaign, this new reimbursement rate will continue once the campaign is completed. 4. Parts Supply ? based upon the latest available supplier production and shipping schedules, we will have delivered at least 26,000 steering columns to retailers by Friday May 27. This will cover more than 100% of sold vehicles plus approximately 80% of the estimated total vehicles needing repair parts.

  Associated Products (4)

  2017 Subaru Legacy2017 Subaru Outback2016 Subaru Legacy2016 Subaru Outback
  Associated Documents

  • DownloadMC-10139528-0001.pdf↗
• May 18, 2016•Document ID: 10139508

  Service Bulletin/Repair Instructions
  EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM); EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

  Mfr Comm. #:

  15-177-14R

  Date Added:

  June 4, 2018

  Manufacturer:

  SUBARU

  Summary

  This bulletin provides information to help diagnose and address different conditions relating to customer concerns which may arise when operating the new-generation ?Gen 2? and ?Gen 2.1? F10 Navigation and Display Audio systems.

  Associated Products (24)

  2017 Subaru BRZ2017 Subaru Crosstrek2017 Subaru Forester2017 Subaru Impreza2017 Subaru Legacy2017 Subaru Outback2017 Subaru WRX2017 Subaru XV CrossTrek2016 Subaru BRZ2016 Subaru Crosstrek2016 Subaru Forester2016 Subaru Impreza2016 Subaru Legacy2016 Subaru Outback2016 Subaru WRX2016 Subaru XV CrossTrek2015 Subaru BRZ2015 Subaru Crosstrek2015 Subaru Forester2015 Subaru Impreza+ 4 more
  Associated Documents

  • DownloadMC-10139508-0001.pdf↗
• May 18, 2016•Document ID: 10139504

  Service Bulletin/Repair Instructions
  STEERING

  Mfr Comm. #:

  WTD-65R5

  Date Added:

  June 4, 2018

  Manufacturer:

  SUBARU

  Summary

  Revised Service Procedure Bulletin: 2016 Legacy / Outback Stop Sale Information, WTD-65 Recall. This Service Procedure provides an inspection method for identification of affected vehicles and if determined necessary, additional steps for replacing the steering column assembly.

  Associated Products (4)

  2017 Subaru Legacy2017 Subaru Outback2016 Subaru Legacy2016 Subaru Outback
  Associated Documents

  • DownloadMC-10139504-0001.pdf↗
• May 18, 2016•Document ID: 10139503

  Service Bulletin/Repair Instructions
  STEERING

  Mfr Comm. #:

  WTD-65M2

  Date Added:

  June 4, 2018

  Manufacturer:

  SUBARU

  Summary

  Memo: Revised Service Procedure Bulletin: 2016 Legacy / Outback Stop Sale Information, WTD-65 Recall. This Service Procedure provides an inspection method for identification of affected vehicles and if determined necessary, additional steps for replacing the steering column assembly.

  Associated Products (4)

  2017 Subaru Legacy2017 Subaru Outback2016 Subaru Legacy2016 Subaru Outback
  Associated Documents

  • DownloadMC-10139503-0001.pdf↗
• May 18, 2016•Document ID: 10139502

  Service Bulletin/Repair Instructions
  STEERING

  Mfr Comm. #:

  WTD-65R4

  Date Added:

  June 4, 2018

  Manufacturer:

  SUBARU

  Summary

  Revised Service Procedure Bulletin: 2016 Legacy / Outback Stop Sale Information, WTD-65 Recall. This Service Procedure provides an inspection method for identification of affected vehicles and if determined necessary, additional steps for replacing the steering column assembly.

  Associated Products (4)

  2017 Subaru Legacy2017 Subaru Outback2016 Subaru Legacy2016 Subaru Outback
  Associated Documents

  • DownloadMC-10139502-0001.pdf↗
• May 17, 2016•Document ID: 10139506

  Service Bulletin/Repair Instructions
  EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

  Mfr Comm. #:

  PAN-AUDIO

  Date Added:

  June 4, 2018

  Manufacturer:

  SUBARU

  Summary

  PANASONIC AUDIO SYSTEMS TROUBLESHOOTING GUIDE

  Associated Products (19)

  2014 Subaru Legacy2014 Subaru Outback2013 Subaru Forester2013 Subaru Legacy2013 Subaru Outback2012 Subaru Forester2012 Subaru Legacy2012 Subaru Outback2011 Subaru Forester2011 Subaru Impreza2011 Subaru Legacy2011 Subaru Outback2010 Subaru Forester2010 Subaru Impreza2010 Subaru Legacy2010 Subaru Outback2009 Subaru Forester2009 Subaru Impreza2008 Subaru Impreza
  Associated Documents

  • DownloadMC-10139506-0001.pdf↗
• May 17, 2016•Document ID: 10139501

  Service Bulletin/Repair Instructions
  STEERING

  Mfr Comm. #:

  WTD-65M

  Date Added:

  June 4, 2018

  Manufacturer:

  SUBARU

  Summary

  Memo: Revised Service Procedure Bulletin: 2016 Legacy / Outback Stop Sale Information, WTD-65 Recall. This Service Procedure provides an inspection method for identification of affected vehicles and if determined necessary, additional steps for replacing the steering column assembly.

  Associated Products (4)

  2017 Subaru Legacy2017 Subaru Outback2016 Subaru Legacy2016 Subaru Outback
  Associated Documents

  • DownloadMC-10139501-0001.pdf↗
• May 17, 2016•Document ID: 10139500

  Service Bulletin/Repair Instructions
  STEERING

  Mfr Comm. #:

  WTD-65R3

  Date Added:

  June 4, 2018

  Manufacturer:

  SUBARU

  Summary

  Revised Service Procedure Bulletin: 2016 Legacy / Outback Stop Sale Information, WTD-65 Recall. This Service Procedure provides an inspection method for identification of affected vehicles and if determined necessary, additional steps for replacing the steering column assembly.

  Associated Products (4)

  2017 Subaru Legacy2017 Subaru Outback2016 Subaru Legacy2016 Subaru Outback
  Associated Documents

  • DownloadMC-10139500-0001.pdf↗
• May 16, 2016•Document ID: 10139497

  Service Bulletin/Repair Instructions
  STEERING

  Mfr Comm. #:

  WTD65-F

  Date Added:

  June 4, 2018

  Manufacturer:

  SUBARU

  Summary

  WTD-65 Steering Column Recall - Fleet Vehicles Information

  Associated Products (4)

  2017 Subaru Legacy2017 Subaru Outback2016 Subaru Legacy2016 Subaru Outback
  Associated Documents

  • DownloadMC-10139497-0001.pdf↗
• May 16, 2016•Document ID: 10139496

  Service Bulletin/Repair Instructions
  STEERING

  Mfr Comm. #:

  WTD65-PLT

  Date Added:

  June 4, 2018

  Manufacturer:

  SUBARU

  Summary

  WTD-65 Steering Column Recall - Updates on Parts Supply, Loaner Cars and Towing

  Associated Products (4)

  2017 Subaru Legacy2017 Subaru Outback2016 Subaru Legacy2016 Subaru Outback
  Associated Documents

  • DownloadMC-10139496-0001.pdf↗
• May 13, 2016•Document ID: 10139491

  Service Bulletin/Repair Instructions
  EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

  Mfr Comm. #:

  WTD65-RA

  Date Added:

  June 4, 2018

  Manufacturer:

  SUBARU

  Summary

  WTD-65 Rental Authorization Form. Due to large volume of rental requests for WTD65, the attached Excel form can be used as an alternative to calling the PICS for a WTD-65 Rental Authorization.

  Associated Products (4)

  2017 Subaru Legacy2017 Subaru Outback2016 Subaru Legacy2016 Subaru Outback
  Associated Documents

  • DownloadMC-10139491-0001.pdf↗