Subaru Crosstrek Complaints (2017)

94 consumer complaints on file.

#11350470August 20, 2020
UNKNOWN OR OTHER
THE IGNITION SWITCH AT TIMES DOES NOT FULLY RETURN TO THE REMOVE POSITION AND THE IGNITION KEY CANNOT BE REMOVED. INVESTIGATION ON SOCIAL MEDIA INDICATES A PROBLEM WITH MANY SUBARU MODELS WHERE THIS "CAPTURE" OF THE IGNITION KEY OCCURS. A DRIVER FORCED TO LEAVE THE VEHICLE WITH THE KEY INSIDE REPRESENTS A SAFETY HAZARD AS A CHILD COULD USE THE CAPTURED KEY TO START THE VEHICLE AND SHIFT INTO A GEAR TO MOVE THE VEHICLE. THIS PROBLEM SEEMS TO BE CAUSED BY A DEFECTIVE "P"ARK RANGE SWITCH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350341August 19, 2020
UNKNOWN OR OTHER
RE: BATTERY NOT FULLY CHARGING IT WAS BROUGHT TO OUR ATTENTION THAT OUR BATTERY IS NOT FULLY CHARGING AGAIN (CERTIFIED AUTO MECHANIC). WE HAVE A 3+ YEAR OLD, NEWISH SUBARU CROSSTREK WITH CONSISTENT BATTERY DRAINING PROBLEMS. THE FIRST BATTERY DRAINED ON US IN DEC 2019, THUS THE 2ND BATTERY WAS INSTALLED BY SUBARU ON 12/12/2019. I BELIEVED THIS IS AN ALTERNATOR PROBLEM THAT IS CREATING PROBLEMS ON MY BATTERY AND TUCSON SUBARU STATED THAT I HAVE TO PAY (POSSIBLY) FOR ALTERNATOR IF THIS IS THE ISSUE. WELL, THEY SHOULD HAVE CHECKED THE ALTERNATOR BEFORE AND I UNDERSTAND THAT THIS BATTERY DRAINING IS A COMMON PROBLEM FOR SUBARU CROSSTREK. I HAVE OWNED NEW MAZDA AND TOYOTAS BEFORE, I NEVER HAD THIS KIND OF PROBLEM, PARTICULARLY ON NEW CAR AND BATTERY. HAVING THIS REPEATED PROBLEM IS NOT JUST A BATTERY ISSUE, IT IS AN ENGINE OR ALTERNATOR ISSUE AND SUBARU CROSSTREK THUS FAR HAS FAILED ON ME. I JUST NEED SUBARU TO FIX THIS CHRONIC PROBLEM AND DOING MY RESEARCH, OTHER SUBARU CROSSTREK OWNERS HAVE OR HAD THE SAME ISSUE WITH BATTERIES DRAINING TOO FAST INCLUDING ALTERNATOR PROBLEM. AND SUBARU SHOULD FIX THIS PROBLEM FOR FREE TO THEIR CUSTOMERS. I LOVE JAPANESE CARS AND I BELIEVE IN SUBARU AND I'M HOPING THAT THEY STILL HAVE THAT INTEGRITY, BUT THEY HAVE TO ACT ON THIS ACTION AND SHOW THEIR LOYALTY TO THEIR CUSTOMERS AND CORRECT THIS PROBLEM WITHOUT CHARGING US CREATED BY THEIR OWN TECHNICAL OR MECHANICAL PROBLEMS IN THE FIRST PLACE. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342750August 2, 2020
UNKNOWN OR OTHER
THE KEY GOT STUCK IN THE STEERING COLUMN. I COULD NOT REMOVE IT UNTIL I VIEWED A YOUTUBE VIDEO THAT EXPLAINED HOW TO START THE CAR AND MOVE THE SHIFTER FORWARD AND THEN REVERSE AGAIN. OTHERS HAVE HAD VERY SIMILAR PROBLEMS WITH THEIR SUBARU VEHICLES. THE VEHICLE WAS STATIONARY AT THE TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340448July 20, 2020
VISIBILITY/WIPER
I GOT IN MY 2017 CROSSTREK PREMIUM ON FEBRUARY 11, 2020 THAT WAS PARKED IN MY DRIVEWAY AND NOTICED A CRACK IN THE PASSENGER SIDE WINDSHIELD. IT WAS NOT THERE THE DAY BEFORE. I DID NOT HIT ANYTHING, NOTHING HIT ME. I DO NOT OFF ROAD. THE CRACK WAS SPONTANEOUS. NOW THE CRACK HAS SPROUTED INTO SEVERAL SPONTANEOUS CRACKS THAT ARE CONTINUALLY GETTING WORSE, CLIMBING APPROX. 1/3 OF THE WAY UP THE WINDSHIELD! I HAVE PHOTOS OF THE PROGRESSION OF THE CRACK STARTING FEBRUARY 2020 TO THE PRESENT, EACH MONTH, IF NEEDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339585July 15, 2020
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
VEHICLE LOSES POWER AT HIGHWAY SPEEDS AND THROTTLE IS COMPLETELY UNRESPONSIVE/NON-FUNCTIONAL. ENGINE REMAINS ON BUT WILL NOT DELIVER POWER OR ACCELERATE. NO DASH INDICATION LIGHTS ARE DISPLAYED. CAR SLOWS DOWN RAPIDLY UNTIL THROTTLE RE-ENGAGES AT IRREGULAR INTERVALS WHICH CAN BE A FEW SECONDS UP TO THIRTY SECONDS. HAPPENS MOST FREQUENTLY AFTER DRIVING FOR APPROXIMATELY 20-30 MINUTES. HAPPENS REPEATEDLY AFTER IT INITIATES. HAVE HAD TO PULL OVER SEVERAL TIMES TO GET OUT OF THE WAY OF OTHER MOTORISTS. THIS HAS BEEN VERY DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331139June 26, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
VALIDATING COMPLAINT OF WHAT IS LISTED ON NHTSA. 1) KEY STUCK IN IGNITION - WHEN ATTEMPTING TO RELEASE KEY FROM IGNITION AFTER SETTING GEAR IN PARK AND TURNING OFF ENGINE, CAR KEY WILL GET STUCK 2) LOW GAS FUEL CHIME - CHIME IS NOT FUNCTIONING CORRECTLY. CHIME IS SHARP / STACCATO ALERT AND IS BARELY AUDIBLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329811June 20, 2020
VISIBILITY/WIPER
WINDSHIELD DEVELOPED AN 8" CRACK AFTER A SMALL ROCK STRIKE WITHIN AN HOUR. VEHICLE WAS TRAVELING ABOUT 50 MPH ON THE HIGHWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329289June 17, 2020
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
MY WIFE WAS DRIVING ON THE FREEWAY GOING 45MPH IN A STRAIGHT LINE WHEN THE VEHICLE SUDDENLY LOST ALL POWER AND TURNED OFF. AS A RESULT MY WIFE WAS REAR ENDED BUT SUFFERED NO MAJOR PHYSICAL INJURY. WE BROUGHT THE CAR TO THE MANUFACTURER AND THEY INSPECTED IT. HOWEVER, THEY WERE NOT ABLE TO FIND ANY PROBLEMS WITH THE VEHICLE. A FEW MONTHS AFTER THE ACCIDENT, THERE WAS A RECALL FOR THIS VEHICLE MAKE AND MODEL FOR SUDDEN LOSS OF POWER BUT MY VIN IS NOT INCLUDED IN THE RECALL. *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11328130June 10, 2020
VISIBILITY:SUN/MOON ROOF ASSEMBLY, UNKNOWN OR OTHER
I WAS DRIVING TO WORK GOING DOWN I-35 AND MY SUNROOF EXPLODED WITHOUT BEING TOUCHED. IT SHATTERED INTO PIECES AND THERE WAS GLASS ALL OVER MY CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327730June 8, 2020
ELECTRICAL SYSTEM
IGNITION KEY GETS STUCK AND WILL NOT COME OUT WHEN TURNED OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326527May 29, 2020
UNKNOWN OR OTHER, VISIBILITY:WINDSHIELD
WINDSHIELD CRACK. CRACK OCCURRED WHEN NOT IN MOTION. CAR WAS NOT NEAR ANYWHERE WITH ROCKS. ONLY DROVE CAR 30 MILES FROM THE TIME I BOUGHT IT FROM THE DEALER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325722May 24, 2020
ELECTRICAL SYSTEM, EQUIPMENT, UNKNOWN OR OTHER
WHEN PUTTING MY 2017 SUBARU CROSSTREK INTO PARK THE KEY REMAINS STUCK IN THE IGNITION. THE ONLY WAY TO REMOVE THE KEY IS TO SHIFT INTO AND OUT OF PARK. SOMETIMES THIS TAKES MULTIPLE ATTEMPTS. THIS APPEARS TO BE A KNOWN ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325384May 21, 2020
POWER TRAIN
KEY GETS STUCK IN IGNITION AFTER VEHICLE PARKED. KEY CANNOT BE REMOVED. SENSOR DOES NOT RECOGNIZE THAT THE CAR IS IN PARK. PROBLEM CORRESPONDS TO SUBARU SERVICE BULLETIN 16-112-18R. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325196May 19, 2020
VISIBILITY:WINDSHIELD
MY WINDSHIELD CRACKED FOR NO REASON. MY CAR WAS SITTING IN THE DRIVEWAY FOR 3 WEEKS NOT BEING USED BECAUSE OF THE PANDEMIC AND OUT OF THE BLUE A SMALL CRACK APPEARED IN TWO PLACES ON MY WINDSHIELD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324797May 16, 2020
ELECTRICAL SYSTEM
ON THREE OCCASIONS IN THE LAST 2 MONTHS, THE BATTERY DIED AND THE CAR WOULD NOT START. I CALLED SERVICE AND THE CAR WAS JUMP STARTED. THREE DAYS LATER I HAD THE SAME ISSUE. I BROUGHT THE CAR TO MY DEALER AND WAS TOLD THERE WAS NOTHING WRONG. SINCE THAT TIME, I HAVE HAD TO START MY CAR EVERY DAY, OR JUMP START IF THE CAR SITS FOR THREE DAYS. LUCKILY, THE CAR IS PARKED ON MY DRIVEWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320661April 9, 2020
VISIBILITY/WIPER
HI, I WAS READING ONLINE THAT OTHERS HAVE BEEN ISSUING COMPLAINTS ABOUT CRACKS IN SUBARU CROSSTREK WINDSHIELDS RANDOMLY OCCURRING. THIS HAPPENED TO ME AS WELL. MY WINDSHIELD CRACKED SEEMINGLY RANDOMLY WHILE PARKED IN A PARKING LOT AT A MOUNTAIN RESORT IN WINTER OR 2019 (~27 MONTHS OF OWNERSHIP OF THE VEHICLE). NO PREEXISTING DAMAGE WAS NOTED PRIOR TO LEAVING THE VEHICLE. THE CRACK EXTENDED FROM THE SIDE OF THE WINDSHIELD TO ABOUT 1/4 OF THE WAY ACROSS IN FRONT OF THE DRIVER (ABOUT 1FT LONG). NO IMPACT EVENTS WERE VISIBLE ON THE WINDSHIELD THAT MAY HAVE CAUSED IT. I DO NOT HAVE IMAGES OF THE DAMAGE BUT DO HAVE THE INSURANCE CLAIM IF NEEDED. APPROXIMATE DATE PROVIDED BELOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319895March 31, 2020
ELECTRICAL SYSTEM
WHEN I PUT MY 2017 SUBARU CROSSTREK IN PARK, I CAN NOT TAKE MY KEYS OUT OF THE IGNITION. THEY ARE LOCKED IN. I HAVE TO PUT MY FOOT BACK ON THE BRAKE, PUT THE CAR IN NEUTRAL, THEN SLAM IT INTO PARK AGAIN, AND EVEN THEN IT DOESNT ALLOW THE KEYS TO TURN ALL THE WAY TO PULL THEM OUT. I HAVE TO DO THIS SEVERAL TIMES, BEFORE THE SENSOR REALIZES THE CAR IS IN PARK AND I CAN TAKE MY KEYS OUT. THIS HAS BEEN HAPPENING ON AND OFF FOR A COUPLE MONTHS, AND IS NOT AT THE POINT WHERE IT IS HAPPENING EVERY SINGLE TIME I GO TO TURN THE CAR OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311036February 24, 2020
VISIBILITY/WIPER
MY WINDSHIELD CRACKED FOR NO APPARENT REASON. CRACK ORIGINATED UNDER THE WINDSHIELD WIPER BLADES AND SPREAD WHEN I TURNED THE HEAT ON TO THE MIDDLE OF THE WINDSHIELD. THE VEHICLE WAS PARKED WHEN I FIRST NOTICED THE CRACK, AT WHICH POINT IT WAS ALREADY APPROXIMATELY 7 INCHES LONG. I TOOK IT TO THE DEALER AND ASKED THAT IT BE COVERED UNDER THE WARRANTY SINCE THERE WAS NO DAMAGE TO THE WINDSHIELD, AND THEY TOOK DETAILED PICTURES (CHARLIE'S SUBARU IN AUGUST, ME).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310864February 23, 2020
VISIBILITY/WIPER
MY WINDSHIELD HAD SEVERAL CRACKS, THAT SHOULD NOT HAVE BEEN ABLE TO BE PRODUCED SO EASILY. WITHIN A COUPLE OF WEEKS OF OWNING MY 2017 CROSSTREK, A PEBBLE HIT MY WINDSHIELD AT A RATHER LOW FORCE AND CRACKED THE WINDSHIELD. THEN THE CRACK TRAVELED ALL THE WAY DOWN. THEN ANOTHER CRACK MYSTERIOUSLY APPEARED IN A DIFFERENT SPOT. I HAVE NEVER EXPERIENCED A WINDSHIELD SO WEAK. I HAD TO HAVE IT REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310905February 23, 2020
VISIBILITY/WIPER
A RANDOM CRACK APPEARED ON MY WINDSHIELD WITHOUT ANYTHING HITTING THE WINDSHIELD OR ANYTHING DAMAGING IT. THE VEHICLE WAS PARKED IN A PARKING GARAGE WHEN I NOTICED IT AND WAS NOT MOVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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