While I was traveling, I suddenly got a brake light fault, turn signal fault, and front camera fault warning messages that appeared on the computer. Rear driver's side tail light/turn signal light stopped functioning and the rest of the brake lights are stuck on, including the rear third tail light while driving and when vehicle is locked/idle. Rivian had me perform soft and hard resets, but that did not solve these problems. Rivian states they are unable to assist me further until I drive it to a service center located near my home.
No injuries · No fire · No crash
The contact owns a 2023 Rivian R1S. The contact stated that the vehicle was taken for service, and the service tech stated that all three rear seat belts had a wire that had been severed from the buckle. Additionally, the vehicle failed to detect an occupant seated in the rear seats. The dealer stated that the seat belt buckles needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, and a complaint was filed. The failure mileage was 29,000.
No injuries · No fire · No crash
The contact owns a 2026 Rivian R1S. The contact stated that while driving at various speeds, the GPS feature on the center digital screen failed to provide the accurate miles per hour traveled as designed. No warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed, and the contact was advised that the GPS feature was delayed by approximately 2 MPH. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 500.
No injuries · No fire · No crash
I own a 2023 Rivian R1S, early production vehicle #531, with approximately 93,000 miles. While driving, I noticed the vehicle's suspension was not functioning normally. After parking, the front passenger side of the vehicle dropped significantly lower than the other side, leaving the vehicle visibly uneven. I also received suspension warnings indicating that the suspension system was too hot and needed to cool. I brought the vehicle to a Rivian Service Center. Rivian diagnosed a failed/leaking damper and a failed air compressor. I was informed that only one damper had failed, but that all four dampers must be replaced because Rivian changed the manufacturer of the dampers and the replacement components are not compatible with the original dampers installed on my vehicle. The estimated repair cost is approximately $8,000. I am concerned that this may represent a safety-related failure of the early-generation R1S suspension system rather than normal wear. The suspension failure resulted in a substantial and visible change in the vehicle's ride height and occurred after I had experienced suspension behavior changing while driving. I have also found reports from other Gen 1 Rivian owners describing leaking hydraulic dampers, damper failures, suspension sag or collapse, multiple damper replacements, and air-compressor failures. Some owners report Rivian replacing their original dampers with subsequently revised components. I am particularly concerned that Rivian has informed me that the original dampers on my vehicle can no longer be replaced individually because the damper manufacturer/component has changed. Although only one damper on my vehicle failed, Rivian states that all four must now be replaced. I am submitting this complaint because a suspension failure that causes a significant unexpected change in vehicle ride height may affect vehicle handling and safety, and I believe NHTSA should determine whether similar failures are occurring in other early-product
No injuries · No fire · No crash
On XXX, at approximately 12:19 PM, I was in the drive-through lane at a Chick-fil-A in [XXX], with my child as a passenger. I was using one-pedal driving mode and had come to a complete stop with my foot off the accelerator. I turned briefly to hand my child an ice cream cup, and when I looked back at the road, the vehicle was accelerating at full power with no contact from either pedal. To avoid striking the vehicles stopped ahead of me in the drive-through line, I swerved left into the Chick-fil-A building, causing a collision with the building. This put myself, my child, and nearby pedestrians and drivers at serious risk of injury. Cedar Park Police Department responded to the scene and a report was filed. I have video footage of the incident. The vehicle is available for inspection upon request. I believe the accelerator pedal and/or its sensor malfunctioned, possibly related to a known issue some other Rivian owners have reported involving cabin temperature affecting the pedal sensor; this has not yet been confirmed by a dealer or manufacturer. I am requesting that the manufacturer pull the vehicle’s black box/EDR data and perform full diagnostics on the pedal and sensor. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)